PROJECT REPORT

ON

EMPLOYEE ENGAGEMENT

IN

EDUCATIONAL INSTITUTION

Submitted To- Submitted By-

Mr.Rambir Goswami Ankit yadav

Aryan Dev

Arvind Singh

Anjali Sharma

ABSTRACT

Employee engagement is level of involvement and commitment on behalf of an

employee's level of participation in their organization and its values. Engaged an

employee is aware of business context, and works with Colleagues for the benefit

of the organization to improve performance within the job. This is a positive

attitude towards the organization and its values held by employees. This project is

an effort to understand how employee engagement is associated with employee job

satisfaction and how on employee loyalty leads to better work force and affect its

loyalty. Qualitative research project that included an employee engagement is

through Questionnaire survey of twenty questions that staff has identified the

strong feelings and what are the areas need improvements.

INTRODUCTION

Employee engagement is the level of commitment and involvement an employee

has towards their organization and its values. In engagement, people employ and

express themselves physically, cognitively, and emotionally during role

performances. An engaged employee is aware of business context, and works with

colleagues to improve performance within the job for the benefit of the

organization. The organization must work to develop and nurture engagement,

which requires a two-way relationship between employer and employee.’ Thus

Employee engagement is a barometer that determines the association of a person

with the organization. Engagement is most closely associated with the existing

construction of job involvement. Job involvement is defined as ‘the degree to

which the job situation is central to the person and his other identity .Job

involvement results form a cognitive judgment about the needs satisfying abilities

of the job. Jobs in this view are tied to one’s self image. Engagement differs from

job in as it is concerned more with how the individual employees his/her self

during the performance of his / her job.

Categories of Employee Engagement

According to the Gallup the Consulting organization there are there are different types

of people:-

Engaged:-

Engaged employees are builders. They want to know the desired expectations for their

role so they can meet and exceed them. They're naturally curious about their company

and their place in it. They perform at consistently high levels. They want to use their

talents and strengths at work every day. They work with passion and they drive

innovation and move their organization forward.

Not Engaged:-

Not-engaged employees tend to concentrate on tasks rather than the goals and

outcomes they are expected to accomplish. They want to be told what to do just so

they can do it and say they have finished. They focus on accomplishing tasks vs.

achieving an outcome. Employees who are not-engaged tend to feel their contributions

are being overlooked, and their potential is not being tapped.

Actively Disengaged:-

The actively disengaged employees are the cave dwellers." They are Consistently

against Virtually Everything." They are not just unhappy at work; they're busy acting

out their unhappiness. Every day, actively disengaged workers undermine what their

engaged coworkers accomplish. As workers increasingly rely on each other to

generate products and services, the problems and tensions that are fostered by actively

disengaged workers can cause great damage to an organization's functioning.

Introduction to Organization

An institute initiated to impart quality education to the youth while equipping them

with knowledge and skills which would enable them to leave their individual

marks in the business world. KIIT institute for Higher Education strives to create a

niche of talented managers who make meaningful contributions to global

businesses. Offering academic programs at both undergraduate and postgraduate

levels, KIIT allows aspiring managers to get a comprehensive view of the business

world KIIT institute entered the education industry responding to the gap in quality

education at post graduate level. The Post Graduate Program (PGP), a full time

program worked around our principals of imparting quality education to

individuals on the threshold of their careers. The specializations were designed

keeping in mind the specific needs of the Indian industry and corporate

expectations. Motivated by our success and the emerging need for executive

programs, we have recently launched executive MBA programs. The thirst for

education by the public has also resulted in the commencement of diploma

programs in areas such as Telecom, Insurance, and Banking and Finance Services.

Realizing the need for holistic development in comparison to fragmented education

which has been previously the norm, KIIT looks beyond employment as managers

and works towards shaping individuals to be great managers. Through skills of

lifetime relevance we aim at developing students to their true potential. Modules

such as image management, language modules, public relations, personality

development workshops hold an integral part of the overall curriculum.

Professionalism, critical thinking and good communication skills have become

synonyms with KIIT graduates. Teachers provide the path towards each

individual’s goal and abiding with this philosophy, we have faculty strength of 91

along with an intensive curriculum. Individual attention is the crux of our success.

Importance of Engagement

Engagement is important for managers to cultivate given that disengagement or

alienation is central to the problem of workers’ lack of commitment and motivation

An organization’s capacity to manage employee engagement is closely related to

its ability to achieve high performance levels and superior business results. Some

of the advantages of Engaged employees are:

Engaged employees will stay with the company, be an advocate of the

company and its products and services, and contribute to bottom line

business success.

They will normally perform better and are more motivated.

There is a significant link between employee engagement and profitability.

They form an emotional connection with the company. This impacts their

attitude towards the company’s clients, and thereby improves customer

satisfaction and service levels.

It builds passion, commitment and alignment with the organization’s

strategies and goals.

Increases employees’ trust in the organization.

Creates a sense of loyalty in a competitive environment.

Provides a high-energy working environment.

Boosts business growth

Makes the employees effective brand ambassadors for the company.

A highly engaged employee will consistently deliver beyond expectations.

Research Findings.

We used SPSS (Statistical Package for Social Sciences) tool for the purpose of

research and analysis. For the analysis of the results we have broadly categorized

the Gallup questionnaire in three categories.

Category 1: RELATION TO JOB

The category comprises of:

I am very satisfied with the work I do

My job is interesting

I know exactly what I am expected to do

I am prepared to put myself out to do my work

My job is challenging

I am given plenty of freedom to decide how to do my work

I get plenty of opportunities to learn in this job

The facilities/equipments/tools provided are excellent

Drawn inferences:

Based on responses to us it is clear that employees are satisfied with respect to

responsibilities they have been. Employees are aware of their roles and

responsibilities. Almost 50% of Defendant believed that there is challenging work

and they get plenty of opportunities. Almost all Employees in addition to the fact

that they take steps to prepare for their work agreed to. Clearly Indicates that work

great with respect to that employee engagement can therefore be seen as the area

KIIT force management and human resource practices.

Category 2: RELATION TO PEERS

The category comprises of:

I get excellent support from my boss

My contribution is fully recognized

The experience I am getting now will be a great help in advancing my future

career

I find it easy to keep up with the demands of my job

I have no problems in achieving a balance between my work and my private life

I like working for my boss

I get on well with my work colleagues

Inferences drawn:

In response to the question that weather the support that employees get from their

boss; 60% of respondents responded that they strongly agree that support from

their boss is excellent. This is a strong parameter of employee engagement. The

responses clearly demonstrate that the relationship of employees with their peers,

subordinate and bosses is nice. This increases the employee’s involvement and

loyalty towards organization.

Category 3: RELATION TO ORGANIZATION

The category comprises of:

I think this organization is a great place in which to work

I believe I have a good future in this organization

I intend to go on working for this organization

I am happy about the values of this organization – how it conducts its business

I believe that the products/services provided by this organization are excellent

Inferences drawn:

Responses received under this category supports that employees do believe that

KIIT is a great place to work. Majority agreed that they want to serve organization

in future as well. However nearly 25% respondents said that they disagree to the

values that are followed for carrying business and this may be area where

management needs to look in. This may not hold importance as far as these values

doesn’t hamper employee’s productivity and leads to cause dissatisfaction.

Limitations of the study

a) In this study it is not possible to collect the opinion of all the employees owing

to personal constraints. So the assumptions are drawn on the basis of the

information given by the respondents.

b) The study needs to be completed within a specified time. So the findings cannot

be generalized as a whole.

Conclusion

Employee engagement plays pivotal role for any organizations success. It is a

positive attitude held by the employees towards the organization and its values. It

is rapidly gaining popularity, use and importance in the workplace and impacts

organizations in many ways.KIIT Institute is working on all fronts right from

increasing job experience by providing challenging and growing work culture, to

the basic amenities and services required. Employees know what they have to do

and they get excellent support from their seniors. Employees are actively involved

and are ready to serve organization further. It clearly indicates that employees

share a relationship of trust with the organization.