Project findings and recommendations

Patient Transportation

Project Components • Approach the Project with the mind of an consultant. • Recommendations may impact scheduling for all areas, in

Materiel Services. • August 15, 2013 an end result is expected.

Strengths Weaknesses

Data rich department Strong leadership New manager willing to make

changes

Staff resources are already stretched

Lack of accountability Supervisors do not monitor the

delays or other work interruptions IT not well trained to provide

needed reports  

Opportunities Threats Collect better data Engage supervisors to monitor

work Potential to boost depts. image

Opposition to change Union employees-be mindful of

contract  

SWOT Analysis

• S.W.O.T at “first look”

Surprises along the way Tele-Tracking System • Canned reports in use• Theme among high end users

– no time to create custom reports and or lack of training to create reports.

• Impression relationship with vendor went South when other departments added to soft-ware

• Limited training received

IT support• Working from their homes• Feel over burdened• Tele-Tracking report

enhancement not a high priority

• Resistance • Lack of information regarding

reports built by the vendor and if reports what department needs

Surprises along the way Supervision of Patient Transporters • Tele-Tracking feature to page

supervision for delays. Job refused, etc not being utilized.

Patient Transporters• Signing into the system up to

15 minutes after punching in for work.

• Using generic codes for delays.

• Breaks occur during high volume time

• Some return from breaks and lunch later than allotted

Financial Impact Delayed Available Status • Employee is paid after

“punching in” • Delay of signing in by 15 mins

equals lost productivity hours of the department

Returning from break and lunch later than expected• Patients are delayed to

appointments• If appointment is rescheduled

this may impact our length of stay and reimbursement received

RecommendationsTele-Tracking System/Vendor IT support

Recommendations Supervision of Patient Transporters Patient Transporters

Organizational vs. Employee • Organizational needs must be met, while keeping

employee satisfaction elevated. • Engage employee and union officials in dialogue regarding

the need for schedule changes.