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Programme Exit Survey (PES)

Report

Diploma in Civil Engineering -

DKA

June 2013 Session

Politeknik Kota Kinabalu (PKK)

Sabah

2 PKK Program Exit Survey Report June 2013 Session (DKA)

RESEARCH COMMITTEE

Member of Advisory Committee

NO NAME POSITION

1 Wan Mohamad Nasir bin Wan Abdul Rahman Director

2 Hajjah Norehan Bt Md Shariff Deputy Director (Academic)

3 Hj. Aminuddin Bin Ibrahim Head of Department (JKA)

Research Fellow (Polytechnic)

NO NAME

1 Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)

2 Azman B Talib

3 Farah Asyikin Abd Rahman

4 Shalizan B. Kadir

5 Mohd Mayuzie Yusof

6 Fadlilhisham B Ahmad

Research Fellow in Diploma in Civil Engineering

NO NAME

1 Subir Bin Musta (Head of Program)

2 Sulie Ak Slat

3 Pitus @ Vitus Bagu


ABSTRACT

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions

of various aspects of programmes and services offered and to identify areas where

improvements may be needed in the Department of Civil Engineering (JKA), Politeknik Kota

Kinabalu (PKK). This PES was conducted on 46 final semester students, graduating from

Diploma in Civil Engineering (DKA). They were the second Cohort whose intake was in

December 2010. The survey questionnaire had five main sections: respondents’ profile;

assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers

and Academic Advisor; and assessment of academic resources and facilities. All the data

were analysed using the Statistical Product and Service Solutions (SPSS) software version

IBM SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and

learning experience was rated 97.8% with “excellent”, “very good” and “good”. Skills and

knowledge section was evaluated by relating the statements with nine items as stated in the

Programme Learning Outcomes (PLO). All the PLOs’ were marked at least “good” by 99.6%

of the students. Assessment on lecturers and academic advisor were rated 39.9% as

“excellent”, 42.8% as “very good” and 17.0% as “good”. In terms of academic resources and

facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent

whereby 23.9% rated the item as “weak” and 19.6% rated as “average”.

Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic

resources and facilities


1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the

perspective of graduating students upon the completion of their diploma programme. This

report refers to an indirect measurement method by way of self-evaluation based on

individual perception for the assessment of PLO. PLOs are the specific statements of

graduates’ knowledge, skills and attitudes acquired at the end of the programme as evidence

for the programme objectives achievements. This PES was conducted to assess the graduate

students’ satisfaction and perceptions about various aspects of their academic experiences.

100% of the final semester students from the DKA programme had participated in the survey.

The main objectives of this PES are to:

1) Determine the students perception in their attainment on the overall quality of

learning and teaching in PKK;

2) Determine the students self-assessment of knowledge, skills and soft skills

achievement after going through the PLOs of the programme;

3) Evaluate the students’ opinion towards contributions of Lecturer and Academic

Advisor system implemented based on Outcome Based Education (OBE) approach;

4) Evaluate the students’ opinion towards academic resources and facilities provided in

PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise

and reflect progress made by individual students. PLOs are statements that describe what

graduates are expected to know or be able to do on graduation. In the curriculum for DKA

programme it has been specified that there are nine (9) PLOs’ to be acquired by the graduates

upon graduation.


The nine PLOs are as follows:

i. Apply knowledge of mathematics, science and engineering fundamentals to well

defined civil engineering theories and procedures.

ii. Use necessary skills and technique to conduct experiment and civil engineering

practices.

iii. Communicate effectively both in written and spoken form with other colleague and

community.

iv. Provide effective solution to civil engineering problems.

v. Develop social responsibilities and humanistic values

vi. Recognize the need and to engage in, lifelong learning and professional development.

vii. Apply entrepreneurship skill for career development.

viii. Adhere to professional codes of ethics to adapt in working environment.

ix. Demonstrate effective leaderships skills and team work responsibilities


2. METHODOLOGY

This survey involved 46 DKA students from June 2013 semester. Students were asked to fill

up the PES questionnaires which were posted online and 100% of them responded. The

respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated

below:

1 = Weak

2 = Average

3 = Good

4 = Very Good

5 = Excellent

Student’s satisfaction and acceptance level was determined from the scale. Excellent, Very

Good and Good indication rate shows the students are satisfied with the item. While Average

and Weak indication rate shows the item need some improvements and correction for the

program.

This online survey was conducted on October 2013. The survey questionnaires were

divided into five sections as follows:

i. Section A: General Information

ii. Section B: Overall Quality of Teaching and Learning

iii. Section C: Skills and Knowledge

iv. Section D: Contributions of Lecturers and Academic Advisors

v. Section E: Academic Resources and Facilities

The data collected in this survey was processed through Statistical Product and Service

Solutions (SPSS) software version IBM SPSS Statistics 19.0.

The questionnaires were based on students’ perception on teaching and learning in

PKK, students’ response on skills and knowledge related to PLO’s, students attainment on

the soft skills, students’ rating for lecturers and academic advisors contribution, student’s

opinion towards academic resources, overall services and facilities in PKK. This assessment

strategy was aligned with the Curriculum Development Cycle - “develop-implement-review”

as required by the MQA in order to improve the quality of programme.


3. RESULTS

The response from the students were analysed based on the following four criteria:

i. Students’ response towards the Overall Quality

ii. Students’ response on Skills and Knowledge

iii. Students’ ratings for Lecturer and Academic Advisor contributions

iv. Students’ opinion towards Academic Resources and Facilities

In Section C: (Skills and Knowledge) the statements have been classified under a particular

PLO so that the data analysis can be done appropriately for accreditation purposes. The

results can be used an indicator to show how well the students have acquired their skills and

knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Figure 1: Student’s Gender

Table 1: Student’s Gender

Based on Table 1 and Figure 1, this PES was conducted on 46 final semester students,

graduating from Diploma in Civil Engineering (DKA) which is 21 (45.7%) male and 25

(54.3%) female respondent. They were the second Cohort whose intake was in December

2010.

46% 54%

Male

Female

Male Female

Qty 21 25

(%) 45.7 54.3

GENDER


3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and

learning environment in PKK. Two survey statements were given and the results were as

follows:

a) What is your impression on the overall quality of curriculum; and teaching and

learning at PKK?

b) To what extent has the quality of teaching and learning in PKK improved since you

were here?

Table 2: Overall Quality rating

OVERALL QUALITY

Weak Average Good Very Good

Excellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?

0 0 18 21 7

(%) 0.0 0.0 39.1 45.7 15.2

To what extent has the quality of teaching and learning in PKK improved since you were here?

0 0 18 22 6

(%) 0.0 0.0 39.1 47.8 13.0


Figure 2: Overall Quality rating

For statement (a) (Figure 2), 18 of the respondents (39.1%) agreed and categorized as

“good” for the impression on the overall quality of curriculum and teaching and learning at

PKK. The other 21 (45.7%) responded “very good” while 7 (15.2%) expressed as “excellent”.

No respondent rated for “average” and “weak” indication.

While for statement (b), 18 of the respondents (39.1%) agreed that item “to what

extent has the quality of teaching and learning in Politeknik Kota Kinabalu improved since

you were here” the scale given was “good”. The other 22 (47.8%) responded “very good”

while 6 (13.0%) expressed “excellent”. No respondent rated for “average” and “weak”

indication.

From the analysis on overall quality, 100% of DKA students were satisfied with the

overall quality for this programme during their study in PKK based on the experience with

the teaching and learning environment.

18 18

21 22

7 6

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

What is your impression onthe overall quality of

curriculum; and teaching andlearning at PKK?

To what extent has the qualityof teaching and learning in

PKK improved since you werehere?

Excellent

Very Good

Good

Average

Weak

(45.7%) (47.8%)

(15.2%) (13.0%)

(39.1%) (39.1%)


3.2 SECTION C: SKILLS AND KNOWLEDGE

In assessing the knowledge and practical skills of the students, the statements had been

classified into nine PLOs as follows:

PLO 1 (Knowledge)

PLO 2 (Technical and Practical Skills)

PLO 3 (Communication Skills)

PLO 4 (Critical Thinking and Problem Solving Skills)

PLO 5 (Social Skills and Responsibilities)

PLO 6 (Continuous Learning and Information Management Skills)

PLO 7 (Management and Entrepreneurial Skills)

PLO 8 (Professionalism, Ethics and Moral)

PLO 9 (Leadership and Teamwork Skills)

3.2.1 PLO 1 (Knowledge)

For PLO 1 (Knowledge), four statements were given and the results were as follows:

a) I am able to apply knowledge of core discipline courses in my programme.

b) I am able to apply knowledge of specialized courses in my programme.

c) I am able to apply knowledge of elective courses in my programme.

d) I am able to understand the technological applications relevant to my programme of

study.

Table 3: PLO 1 Knowledge rating

SKILLS AND KNOWLEDGE

PLO 1 (Knowledge)

Weak Average Good Very Good Excellent

a) I am able to apply knowledge of core discipline courses in my programme

0 0 16 21 9

(%) 0.0 0.0 34.8 45.7 19.6

b) I am able to apply knowledge of specialized courses in my programme

0 0 16 20 10

(%) 0.0 0.0 34.8 43.5 21.7

c) I am able to apply knowledge of elective courses in my programme

0 0 14 20 12

(%) 0.0 0.0 30.4 43.5 26.1


d) I am able to understand the technological applications relevant to my programme of study

0 0 8 28 10

(%) 0.0 0.0 17.4 60.9 21.7

For statement (a) (Table 3), I am able to apply knowledge of core discipline courses in

my programme mostly 21 (45.7%) respondents responded “very good”. For statement (b) and

(c) (Table 3), I am able to apply knowledge of specialized courses in my programme and I am

able to apply knowledge of elective courses in my programme mostly 20 (43.5%) responded

“very good” and finally 28 (60.9%) respondents agreed and categorized as “very good” for

statement (d) I am able to understand the technological applications relevant to my

programme of study. No respondent rated for “average” and “weak”.

As a conclusion, 100% of DKA students were satisfied with the skills and knowledge

they gain and agreed that they had understood the relevancy of the technological application

during their studies in PKK. This percentage will reflect the achievement of PLO1.

3.2.2 PLO 2 (Technical & Practical Skills)

Table 4 shows the scores of 46 respondents for PLO 2 (Technical & Practical Skills). The

percentage of respondents who were “satisfied” (Excellent, Very Good and Good) for the

three statements were given and the results were as follows:

a) I am able to apply information technology in my programme (97.8% satisfied)

b) I am able to demonstrate my practical skills effectively (100% satisfied)

c) I am able to use computing technology for applications in my programme (100%

satisfied).


Table 4: PLO 2 Technical & Practical Skills rating


PLO 2 (Technical & Practical Skills)


a) I am able to apply information technology in my programme

0 1 12 22 11

(%) 0.0 2.2 26.1 47.8 23.9

b) I am able to demonstrate my practical skills effectively

0 0 10 24 12

(%) 0.0 0.0 21.7 52.2 26.1

c) I am able to use computing technology for applications in my programme

0 0 11 22 13

(%) 0.0 0.0 23.9 47.8 28.3

As the conclusion for PLO2, 97.8% (45 respondents) of DKA students were satisfied and

were able to make use of technical and practical skills they gained during their studies in

PKK.

3.2.3 PLO 3 (Communication Skills)

Table 5 shows the scores of 46 respondents for PLO 3 (Communication Skills). The

percentage of respondents who were “satisfied” (Excellent, Very Good and Good) for the

three statements were provided and the results were as follows:

a) I am able to communicate effectively orally/visually (informal / formal / conversational

/ presentation) - (100% satisfied)

b) I am able to communicate effectively in writing (writing reports and expressing ideas

and opinions clearly and concisely) - (100% satisfied)

c) I am able to use computing technology in communications - (100% satisfied)


Table 5: PLO 3 Communication Skills rating


PLO 3 (Communication Skills)


a) I am able to communicate effectively orally/visually (informal / formal / conversational / presentation)

0 0 6 23 17

(%) 0.0 0.0 13.0 50.0 37.0

b) I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)

0 0 11 23 12

(%) 0.0 0.0 23.9 50.0 26.1

c) I am able to use computing technology in communications

0 0 12 21 13

(%) 0.0 0.0 26.1 45.7 28.3

As the conclusion for PLO3, 100% (46 respondents) of DKA students were satisfied

and were able to communicate effectively after finish their studies in PKK.

3.2.4 P L O 4 (Critical Thinking & Problem Solving Skills)

Table 6 and Figure 3 show the scores of 46 respondents for PLO 4 (Critical Thinking &

Problem Solving Skills). The percentage of respondents who were “satisfied” (Excellent,

Very Good and Good) for the three statements were given and the results were as follows:

a) I am able to solve problems using methods, tools and skills related to my programme –

(100% satisfied)

b) I am able to think critically and logically. - (100% satisfied)

c) I am able to plan, organize and complete a task. - (97.8% satisfied)


Table 6: PLO 4 Critical Thinking & Problem Solving Skills rating


PLO 4 (Critical Thinking & Problem Solving Skills)


a) I am able to solve problems using methods, tools and skills related to my programme

0 0 15 18 13

(%) 0.0 0.0 32.6 39.1 28.3

b) I am able to think critically and logically

0 0 13 24 9

(%) 0.0 0.0 28.3 52.2 19.6

c) I am able to plan, organize and complete a task

0 1 10 25 10

(%) 0.0 2.2 21.7 54.3 21.7

Figure 3: PLO 4 Critical Thinking & Problem Solving Skills rating

As the conclusion for PLO4, 97.8% (46 respondents) of DKA students were satisfied

and were equipped with critical thinking & problem solving skills which they gained during

their studies in PKK.

1

15 13 10

18 24 25

13 9 10

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

I am able to solve problemsusing methods, tools and

skills related to myprogramme

I am able to think criticallyand logically

I am able to plan, organizeand complete a task

Excellent

Very Good

Good

Average

Weak

(2.2%)

(28.3%)

(39.1%)

(32.6%)

(19.6%) (21.7%)

(54.3%)

(21.7%)

(52.2%)

(28.3%)


3.2.5 PLO 5 (Social Skills and Responsibilities)

Table 7 shows the scores of 46 respondents for PLO 5 (Social Skills and Responsibilities).

The percentage of respondents who were “satisfied” (Excellent, Very Good, and Good) for

the three statements were given as follows:

a) I am able to understand the role of my work in relation to social or cultural issues.

(100% satisfied)

b) I am aware of the value of considering diversity and differences in cultures in my work.

(100% satisfied)

c) I am aware of the impact of my work in a social context. (100% satisfied)

Table 7: PLO 5 Social Skills and Responsibilities rating


PLO 5 (Social Skills and Responsibilities)


a) I am able to understand the role of my work in relation to social or cultural issues

0 0 12 23 11

(%) 0.0 0.0 26.1 50.0 23.9

b) I am aware of the value of considering diversity and differences in cultures in my work

0 0 12 18 16

(%) 0.0 0.0 26.1 39.1 34.8

c) I am aware of the impact of my work in a social context

0 0 15 17 14

(%) 0.0 0.0 32.6 37.0 30.4


and were aware of their responsibilities in social context and able to associate with

community effectively which they gain during their studies in PKK.


3.2.6 PLO 6 (Continuous Learning & Information Management Skills)

Table 8 shows the score of 46 respondents for PLO 6 (Continuous Learning & Information

Management Skills). The percentage of respondents who were “satisfied” (Excellent, Very

Good, and Good) for the four statements were provided and the results were as follows:

a) I am able to continuously learn new skills and knowledge. – (100% satisfied)

b) I am able to engage in continuous learning beyond the classroom. – (100% satisfied)

c) I am able to learn and apply new concepts. – (100% satisfied)

d) I am able to use information resources (databases, libraries, internet etc.). – (100%

satisfied)

Table 8: PLO 6 Continuous Learning & Information Management Skills rating


PLO 6 (Continuous Learning & Information Management Skills)


a) I am able to continuously learn new skills and knowledge

0 0 6 17 23

(%) 0.0 0.0 13.0 37.0 50.0

b) I am able to engage in continuous learning beyond the classroom

0 0 9 17 20

(%) 0.0 0.0 19.6 37.0 43.5

c) I am able to learn and apply new concepts

0 0 11 17 18

(%) 0.0 0.0 23.9 37.0 39.1

d) I am able to use information resources (databases, libraries, internet etc)

0 0 12 17 17

(%) 0.0 0.0 26.1 37.0 37.0


and were able to learn new skills and knowledge and able to use information resources

effectively after their study in PKK.


3.2.7 PLO 7 (Management & Entrepreneurial Skills)

Table 9 and Figure 4 shows the score of 46 respondents for PLO7 (Management &

Entrepreneurial Skills). The percentage of respondents who were “satisfied” (Excellent, Very

Good, and Good) for the two statements were provided and the results were as follows:

a) I am able to build/develop my career upon completion of my studies. – (97.8%

satisfied)

b) I am able to develop time management skills. – (97.8% satisfied)

Table 9: PLO 7 Management & Entrepreneurial Skills rating


PLO 7 (Management & Entrepreneurial Skills)


a) I am able to build/develop my career upon completion of my studies

0 1 14 17 14

(%) 0.0 2.2 30.4 37.0 30.4

b) I am able to develop time management skills

0 1 11 22 12

(%) 0.0 2.2 23.9 47.8 26.1

Figure 4: PLO 7 Management & Entrepreneurial Skills rating

1 1

14 11

17 22

14 12

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

I am able to build/develop mycareer upon completion of

my studies

I am able to develop timemanagement skills

Excellent

Very Good

Good

Average

Weak

(30.4%)

(30.4%)

(37.0%)

(2.2%)

(26.1%)

(47.8%)

(23.9%)

(2.2%)



and believed that their management & entrepreneurial skills were developed in PKK.

3.2.8 PLO 8 (Professionalism, Ethics & Moral)

Table 10 shows the score of 46 respondents for PLO8 (Professionalism, Ethics & Moral). The

percentage of respondents who were “satisfied” (Excellent, Very Good, and Good) for the

two statements were provided and the results were as follows:

a) I am able to understand the professional and ethical responsibilities related to my work.

– (100% satisfied)

b) I am aware of the importance of safety issues related to my work. – (100% satisfied)

Table 10: PLO 8 Professionalism, Ethics & Moral rating


PLO 8 (Professionalism, Ethics & Moral)


a) I am able to understand the professional and ethical responsibilities related to my work

0 0 8 24 14

(%) 0.0 0.0 17.4 52.2 30.4

b) I am aware of the importance of safety issues related to my work

0 0 8 14 24

(%) 0.0 0.0 17.4 30.4 52.2


and understood the professional and ethical responsibilities and were aware of the importance

of safety issues related to their work during their studies in PKK.


3.2.9 PLO 9 (Leadership & Teamwork Skills)

Table 11 shows the scores of 46 respondents for PLO 9 (Leadership & Teamwork Skills).

The percentage of respondents who were “satisfied” (Excellent, Very Good, and Good) for

the four statements were given as follows:

a) I am able to work with individuals from different backgrounds. – (100% satisfied)

b) I am able to work successfully as a member of a team. – (97.8% satisfied)

c) I am able to work successfully as a leader of a team. – (100% satisfied)

d) I am able to function in multidisciplinary teams. – (100% satisfied)

Table 11: PLO 9 Leadership & Teamwork Skills rating


PLO 9 (Leadership & Teamwork Skills)


a) I am able to work with individuals from different backgrounds

0 0 6 16 24

(%) 0.0 0.0 13.0 34.8 52.2

b) I am able to work successfully as a member of a team

0 0 6 21 19

(%) 0.0 0.0 13.0 45.7 41.3

c) I am able to work successfully as a leader of a team

0 1 18 17 10

(%) 0.0 2.2 39.1 37.0 21.7

d) I am able to function in multidisciplinary teams

0 0 11 24 11

(%) 0.0 0.0 23.9 52.2 23.9


and were able to work in a team successfully and capable of being a leader after finishing

their studies in PKK.


3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC

ADVISORS

Responses from students towards the lecturers and academic advisors’ contributions are

summarized below. Graduates were asked to offer insights of encouragement given into the

programme delivery process. Six attributes of encouragement were offered and the results

were as follows:

To what extent did your lecturer/academic advisor encourage you to:

a) Set high expectations for learning?

b) Be an actively involved learner?

c) Show concern for student learning?

d) Provide feedback frequently and promptly?

e) Effectively communicate critical concepts and ideas?

f) Incorporate teamwork as part of the learning process?

Based on Table 12, 45 (97.8%) respondents were “satisfied” (Excellent, Very Good,

and Good), for the second statement until the last statements except only 1 (2.2%) respondent

rated “Average” for the first statement. This finding concluded 97.8% of DKA students were

satisfied with the contributions of lecturers and academic advisors during their studies in

PKK.

Table 12: Contributions of Lecturers and Academic Advisors rating

CONTRIBUTIONS

Sati

sfie

d

Contributions of Lecturers and Academic Advisors

To what extent did your lecturer/academic advisor encourage you to:


a) Set high expectations for learning?

0 1 5 22 18

(%) 0.0 2.2 10.9 47.8 39.1 97.8%

b) Be an actively involved learner?

0 0 9 23 14

(%) 0.0 0.0 19.6 50.0 30.4 100.0%

c) Show concern for student learning?

0 0 6 22 18


(%) 0.0 0.0 13.0 47.8 39.1 100.0%

d) Provide feedback frequently and promptly?

0 0 12 16 18

(%) 0.0 0.0 26.1 34.8 39.1 100.0%

e) Show concern for student learning?

0 0 10 18 18

(%) 0.0 0.0 21.7 39.1 39.1 100.0%

f) Provide feedback frequently and promptly?

0 0 5 17 24

(%) 0.0 0.0 10.9 37.0 52.2 100.0%

Average> 0.0% 0.4% 17.0% 42.8% 39.9% 99.6%

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of

educational hardware. The teaching and learning process would be greatly enhanced provided

that there were sufficient resources/facilities for students to thrive academically. Table 13 and

Figure 5 show the percentage of respondents’ ratings towards the sufficiency of

resources/facilities at the PKK. Eleven statements of resources/facilities were given and the

results were as follows:

To what extent did Politeknik Kota Kinabalu provide you with the following

resources/facilities?

a) Operation hours of the library- (95.7% satisfied)

b) Access to databases and collections both physically and online in the library- (82.6%

satisfied)

c) Easy and responsive services of the HEP staff -(95.7% satisfied)

d) Easy and responsive services of the counselling staff -(89.1% satisfied)

e) Easy and responsive services of the library staff -(100% satisfied)

f) Easy and responsive services of the administration staff- (93.5% satisfied)

g) Access to Wi-Fi internet- (56.5% satisfied)

h) Quality of computer labs -(82.6% satisfied)


i) Quality of laboratories / workshops / kitchens- (80.4% satisfied)

j) Quality of classrooms- (87.0% satisfied)

k) Quality of sports and recreational facilities - (78.3% satisfied)

Table 13: Academic Resources/Facilities rating

ACADEMIC RESOURCES/FACILITIES

Sa

tisfied

To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?


a) Operation hours of the library

0 2 16 17 11

(%) 0.0 4.3 34.8 37.0 23.9 95.7%

b) Access to databases and collections both physically and online in the library

2 6 18 15 5

(%) 4.3 13.0 39.1 32.6 10.9 82.6%

c) Easy and responsive services of the HEP staff

0 2 22 14 8

(%) 0.0 4.3 47.8 30.4 17.4 95.7%

d) Easy and responsive services of the counseling staff

0 5 20 14 7

(%) 0.0 10.9 43.5 30.4 15.2 89.1%

e) Easy and responsive services of the library staff

0 0 20 17 9

(%) 0.0 0.0 43.5 37.0 19.6 100.0%

f) Easy and responsive services of the administration staff

0 3 22 13 8

(%) 0.0 6.5 47.8 28.3 17.4 93.5%

g) Access to Wi-Fi internet 11 9 15 6 5

(%) 23.9 19.6 32.6 13.0 10.9 56.5%

h) Quality of computer labs 3 5 23 8 7

(%) 6.5 10.9 50.0 17.4 15.2 82.6%

i) Quality of laboratories / workshops / kitchens

1 8 19 13 5


(%) 2.2 17.4 41.3 28.3 10.9 80.4%

j) Quality of classrooms 1 5 24 13 3

(%) 2.2 10.9 52.2 28.3 6.5 87.0%

k) Quality of sports and recreational facilities

2 8 17 13 6

(%) 4.3 17.4 37.0 28.3 13.0 78.3%

Average> 4.0% 10.5% 42.7% 28.3% 14.6% 85.6%

Figure 5: Academic Resources/Facilities rating

2

11

3 1 1 2 2

6

2 5

3

9

5 8 5

8

16

18

22 20

20

22

15

23 19 24 17

17

15

14 14

17

13

6

8 13 13

13

11

5 8 7

9 8 5

7 5

3 6

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Excellent

Very Good

Good

Average

Weak


According to the finding, more than 70% of the respondents were satisfied with all the

statements except for statement (g). Apart from the 10 statements, the only one statement i.e.

(g) “Access to Wi-Fi internet” was satisfied by only 56.5% of the respondents. As the

conclusion, 85.6% of DKA students were satisfied with the academic resources/facilities

provided during their study in PKK.

4. CONCLUSION

The results of the survey indicated high considerable for Overall Quality of teaching and

learning since 100% students rated as “excellent”, “very good” and “good” measures of

achievement for all the statements. Thus students were satisfied with the overall quality of

teaching and learning in PKK.

Over 97.8% of graduates agreed that they had achieved the PLOs of the programme.

The data showed majority of students responded between “excellent” to “very good” scale in

this Skills and Knowledge assessment. The rest of the graduates perceived and rated at least

“good” scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.

Evaluation of the graduates’ opinions towards contributions of lecturers and academic

advisors system implemented also showed that graduates were satisfied with the lecturers.

Result showed that 97.8% of graduates rated very “excellent”, “very good” and “good” scale.

This also supports the implementation of OBE in PKK which emphasized for student-centred

learning especially during lecture and practical.

Finally 85.6% graduates were satisfied with the academic resources and facilities

provided. The most significant item that graduates were not satisfied with was the Wi-Fi

internet access in PKK where 43.5% of them rated for “average” and “weak”. Insufficient

Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.

This exit survey was found to be an essential tool to help identify the areas needs to

be improved in the quality of education as a whole in PKK especially for Diploma in Civil

Engineering (DKA).


5. SUGGESTED IMPROVEMENTS FROM STUDENTS

Perlu penambahbaikkan yang lebih agar dapat bersaing dengan institusi-institusi

pengajian yang lain.

...

menambahbaikan kemudahan di perpustakaan terutamanya penghawa dingin,kerana

ketika semester akhir saya di politeknik iaitu june2013 keadaan penghawa dingin di

perpustakaan tidak begitu memuaskan,keadaan perpustakaan yang panas tidak memberi

keselesaan kepada pelajar untuk menggunakan perpustakaan walaupun kempen-kempen

yang dianjurkan oleh pihak perpustakaan adalah sangat memberangsangkan.tQ

menggunakan bahasa inggeris setiap masa bagi menambahkan kemahiran dan pengetahuan

pelajar

Tingkatkan lagi penerangan terhadap pelajar tentang pembelajaran.

perbanyakkan aktiviti pembelajaran "outdoor" bersama pelajar. kerana persekitaran yang

baru boleh memberikan rasa yang berbeza. Disamping itu ikatan antara pensyarah dan

pelajar menjadi lebih baik.

No komen..keseluruhannya bagus..^^

Library staff should take there rest alternating, not all at once.

PKK should provide drinkable water dispenser near class room.

Teruskan maju demi masa depan para graduan..

saya memberi cadangan supaya pihak politeknik menyediakan kemudahan Wifi bagi

memudahkan pelajar mendapatkan maklumat pada bila-bila masa tanpa hanya bergantung

dengan perpustakaan.

pihak politeknik boleh menghadkan laman yang tidak bercirikan ilmiah, contohnya Facebook

dan sebagainya


Membuat penambahbaikan terutamanya terhadap keselesaan meja d bilik kuliah kejuruteraan

awam dan menambah bilangan kerusi.

Keep It Up!

menyediakan peralatan yang lengkap di bengkel.

buku-buku sebagai rujukan di perpustakaan adalah kurang sesuai untuk dijadikan rujukan

kepada pelajar politeknik. saya sebagai pelajar politeknik lebih senang merujuk kepada

maklumat-maklumat yang terdapat di internet.

pada pendapat saya, saya lebih senang jika terdapat buku yang dapat dirujuk di perpustakaan.

Teruskan Latihan Industri Semester Akhir (LALI)! :)

membaik pulih semua kemudahan yang ada di politeknik, menaiktarafkan kemudahan yang

sedia ada agar pelajar lebih selesa menjalani sesi kuliah atau pembelajaran.

TQ pkk...

some facilities or equipment needed to be improved to be used by student.

P&P system need some improvement. Thank you.

sentiasa melakukan penambahbaikan dari semasa ke semasa.

wish PKK to have more good programme in the future, that can make better student and

people.

LISA boleh diteruskan ke semester akan datang, sekian.

buat penambahbaikan pada kelemahan yang ada di politeknik kota kinabalu

Perkhidmatan wifi perlu ditingkatkan untuk kegunaan pelajar untuk mencari bahan

maklumat.


menambah praktikal dalam sesuatu subjek bagi kursus diploma kejuruteraan,

agar dapat memahami situasi sebenar apabila di tempat latihan industri dan tempat kerja.

penambahbaikan perlu dari masa ke semasa sekiranya mendapat aduan dari pelajar.

Contohnya dari pelbagai aspek masalah yang di lontarkan oleh para pelajar.

REFERENCES

[1] Sani, M.S.M. (2009) Exit Surveys Assessment of Bachelor Mechanical Engineering

Programs at Universiti Malaysia Pahang. Proceedings of MUCEET 2009.

[2] Mohamed, A. (2012) Graduate Students’ Perspectives on Study Environment Based on

Exit Survey. Asian Social Science Vol. 8(16), 200-208.

[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for

the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program.

FKMP OBE Committee Report 2012.

[4] COPPA. (2008) Code of Practice for Programme Accreditation. Malaysian Qualification

Agency.

[5] Adler, K. (2012) School Exit Surveys What you should know before you start. Michigan

State University.

[6] UNLV. (2011) Graduating Senior Exit Survey Report. University of Nevada Las Vegas

Office of Academic Assessment.

[7] Quality Support Unit. (2011) Exit Survey 2010. University of Limerick.

Documents

Programme Exit Survey (PES) Report Diploma in Civil ...apps.polikk.edu.my/upi/wp-content/uploads/2014/10/... · 2 PKK Program Exit Survey Report June 2013 Session (DKA) ... improvements