PROGRAM - iata.org · IATA kicks off its first Global Airport and Passenger Symposium in a city whose history is one of the longest ... millennials versus Generation X or Baby Boomers

PROGRAM

DAY 12 October 2018

PLENARY SESSION

PLENARY SESSIONDAY 1

IATA kicks off its first Global Airport and Passenger Symposium in a city whose history is one of the longestof any western European cities and whose cultural achievements during the 5th Century BC laid thefoundations of Western civilization. In this historic city, we welcome delegates and build the pillars of GAPSto shape the future of air travel.

✓ Nick Careen, Senior Vice President of Airport, Passenger, Cargo and Security, IATA

✓ Dimitris Gerogiannis, CEO, Aegean Airlines ✓ Dr. Yiannis N. Paraschis, CEO, Athens International Airport

In this session, IATA’s Chief Economist will set the scene by taking the audience through the prevailingeconomic trends influencing aviation and provide an update on key developments influencing industrystructure and outlook. Topics such as expected passenger growth and capacity; impact on tourism andtrade; growth of ancillary products and the future of travel will be examined.

✓ Brian Pearce, Chief Economist, IATA

09:00-09:15 Welcome - Καλώς Ορίσατε - To GAPS

09:15-09:45 Opening Addresses

10:30-11:00 Networking Coffee Break

11:00-11:30 Keynote Address: The End-to-end Journey - A Holistic Approach

✓ Gloria Guevara, President and CEO, World Travel & Tourism Council (WTTC)

2 October 2018

10:15-10:30 Perspectives: Transformational Changes: Evolutionary or Revolutionary?

✓ Nawal Taneja, Airline Business Strategist, Ohio State University

09:45-10:15 What Does the Future Hold? An Economic and Passenger Outlook


How do the ideas for city transport fit into the IATA/ACI travel transformation program, NEXTT (NewExperience Travel Technologies)?

✓ Hemant Mistry, Director Global Airport Infrastructure and Fuel, IATA

This thought-leadership panel, moderated by the BBC, will examine whether or not the NEXTT vision can beturned into reality. Panelists will weigh in on a series of provocative questions and give their views on topicssuch as the use of technologies before the airport, the availability of real-time status for the completejourney and planning for future airport capacity.

Moderator: ✓ Ben Thompson, Presenter of Business Live on BBC World News

✓ Hao Yu Dai, Vice President Digital, Singapore Airlines✓ Antoine Rostworowski, Deputy Director General, Programmes and Services, ACI World✓ Knut Sauer, Co-Founder, Arrivo

13:05-14:30 Networking Lunch

12:05-13:05 The NEXTT 60 Minutes

12:00-12:05 NEXTT In The Spotlight

2 October 2018

Keynote Address: Shaping The Future Journey

Flying is the easy part of air travel. More often, time buffers have to be built into the journey to the airportowing to heavy road congestion, traffic jams, etc., and a lack of alternative options. Passengers arrivestressed and travel-weary before they even board an aircraft. Can the innovations coming to groundtransport redefine air travel?

✓ Knut Sauer, Co-Founder, Arrivo

11:30-12:00

http://nextt.iata.org/


This thought-leadership discussion, moderated by the BBC, will examine certain initiatives currentlyunderway that address some of the trends from the Global Passenger Survey. But there is always more tobe done. In the next 5 years where would we see the most improved changes? Which questions are we notasking our passengers that we should? Panelists will focus on how the industry leverages the GPS resultsand findings in formulating and implementing future processes around the passenger journey.

Moderator: ✓ Ben Thompson, Presenter of Business Live on BBC World News

✓ Martin Boyer, Vice President and CIO, Greater Toronto Airports Authority (GTAA)✓ Glenn Morgan, Head of Digital, International Airlines Group (IAG)✓ Don Jordan, Director Future Traveller, Department of Home Affairs Australia✓ Matthys Serfontein, SVP, Air Travel Solutions, SITA✓ Annet Steenbergen, Advisor, Happy Flow and Pre-Clearance with the Government of Aruba


16:15 -17:15 Leveraging the Global Passenger Survey Results

2 October 2018

GAPS Dinner – Kindly hosted by Aegean Airlines19:00

What do Passengers want? Why do they want it and by when? Are there regional discrepancies? What aboutmillennials versus Generation X or Baby Boomers - do they each want and expect the same when they travel?This interactive session will reveal the annual survey results and provide the air transport industry with theintel needed to understand what their passengers expect while highlighting the main findings.

✓ Nick Careen, Senior Vice President of Airport, Passenger, Cargo and Security, IATA✓ Jon Glick, Partner, PwC

14:30-15:45 The 2018 Global Passenger Survey (GPS) Results Under the Microscope

FOUR PATHWAYS

DAY 23 October 2018

✓ Marc Heinicke, Assistant Director, International Marketing, IATA

09:00-09:05 Kick Off: Welcome To The Aircraft Experience!


The Aircraft ExperienceDAY 2 PATHWAY

Curated by

What could the future of inflight look like? What do customers want? What role does data play? Whatopportunities does digital provide? In this session we will look at the factors that influence the inflightcustomer experience, creating a vision for future scenarios. We will discuss innovative approaches andopportunities in terms of ancillary services and personalization. We will look at the dependencies, howinflight relates to the total customer journey and how changing customer expectations and the digitallandscape shape the transformation of what we have known as the inflight experience so far.

Moderator:✓ Ursula Silling, Founder and CEO, XXL Solutions

09:05 – 09:25 Personalization that Matters – The Bigger Picture in the Inflight Experience

✓ Nawal Taneja, Airline Business Strategist, Ohio State University

09:25 – 09:40 What Passengers Want – Insights from the IATA Global Passenger Survey

✓ Thomas Roetger, Assistant Director, Environment Technology, IATA

09:40 – 10:30 Inflight and the Total Customer Journey – How Changing Customer Expectations and Digital Technology Shape the Transformation of the Inflight Experience

✓ Nicolas Jourdan, Product and Services Strategy Manager, Airbus

Shaping a Vision for the Future of the Inflight Customer Experience 09:05-10:30

3 October 2018


Curated by3 October 2018

Is investment in inflight connectivity and the provision of entertainment a must for any airline in the currentdecade? This session will get you up to speed with latest entertainment trends and hot topics and casestudies around connectivity and inflight entertainment experience. Apart from questions such as whetherthe connected aircraft is not a choice any more, what customer expectations look like, whether there areregional differences or if factors of length of flight and other criteria play a major role.

What does the performance of inflight connectivity really look like? What about return on investment. Arethere any viable business models or is connectivity just another item on the airline bill in a world of decliningyields? What about entertainment out of the box? We will discuss the role of Virtual Reality and trends suchas BYOD (Bring your own Device), and whether BYOE “Bring your own entertainment” is an option, whichrole streaming services such as Netflix or Amazon Prime play, or whether connectivity will be moved to thepre- and post flight experience with new models such as downloading entertainment at the gate before theflight.


Panelists:✓ Don Buchman, Vice President and General Manager, Commercial Aviation, Viasat✓ Martin Cunnison, Founder and Managing Director, AeroFi✓ Philip Micalef, Former CEO, Air Malta✓ Andrew Mohr, Head of Innovation, Panasonic✓ Oliver Ranson, Monetization Expert, Inflight VR

11:00-12:30 Quo Vadis Inflight Entertainment and Connectivity, Curated by XXL Solutions




14:00-15:30 Beyond The Inflight Experience: Developing A Holistic Approach Along The Customer Journey - curated by XXL Solutions

This session focuses on the whole customer journey and what different type of travelers are really lookingfor. We explore what propositions are already out there by airports, airlines and other travel stakeholdersalong the journey, and what embracing them into a new seamless experience can lead to in terms ofcustomer experience, loyalty, customer insight and revenue.Questions such as who owns the customer - do they, and how can individual customer needs best be metwith different parties involved will be tackled as well as what does this mean for the inflight experiencetoday and tomorrow. We will discuss current use cases as well as future opportunities.

14:00 – 14:25 Airports try to catch up with airlines and engage customers to drive revenue. But areboth airlines and airports missing a trick?

✓ Mignon Buckingham, Corporate Strategy Officer, Collinson Group

14:25 – 15:30 Panel discussion: Aspects of a holistic customer experience and what it means for airportsand airlines


Panelists:✓ Mark Bergsrud, CEO, Grab✓ Inaki Uriz Millan, CEO, Caravelo✓ Nektarios Psycharis, IT&T Business Transformation & Support Department, Athens International Airport✓ Anthony Price, Director of Customer and Marketing, Flybmi✓ Emi Spanakis, Director Customer Experience, Oneworld✓ Kathleen Vandewijer, Senior Product Development Manager, Brussels Airport Company


Will we all be Amazon of the air, or simply digital companies? What can aviation learn from retailers? In thissession we want to talk about how an understanding of customer behavior and expectations lead to best inclass retail, learnings from best practices and innovative approaches, disruptors and ground breakingproducts. We will ensure that we do not only cover the current problems of realizing the vision, butshowcase what is already possible even today in order to act like a true retailer in a dynamic marketenvironment.Join the exciting discussion and find out about solutions and groundbreaking innovations that can alreadymake a big difference to enhance the overall customer experience and wow passengers.

16:00 – 16:15 Latest Trends and Use Studies from the Retail World.

✓ Alex Avery, Managing Director, Head of Airports, Planning, Pragma Consulting

16:15 – 16:30 Creating a Seamless Customer Experience Through Cross-Selling of Ancillaries.

✓ Mauro Oretti, VP Sales and Marketing, Skyteam

16:30 – 17:30 Panel discussion: Which Problems Does the Industry Face, and Which Solutions are Already Out There to Solve Them?

Moderator: ✓ Ursula Silling, Founder and CEO, XXL Solutions

Panelists:✓ Alex Avery, Managing Director, Head of Airports, Planning, Pragma Consulting ✓ Nicolas Jourdan, Product and Services Strategy Manager, Airbus✓ Jouni Oksanen, SVP eCommerce, Sales and Marketing, Air Baltic✓ Mauro Oretti, VP Sales and Marketing, Skyteam✓ Alexander von Bernstorff, Director Airline Solutions, InteRes

16:00-17:30 State of the Art Retail Practices and Customer Insightscurated by XXL Solutions



The Transforming AirportDAY 2 PATHWAY

✓ Hemant Mistry, Director, Global Airport Infrastructure and Fuel, IATA

Shortfalls in capacity at airports and creating greater choice and convenience for passengers is driving thetrend for off-airport facilities. The benefits and value of this trend is debatable. It is timely to evaluatewhether pushing processes off-airport provides a more efficient solution or simply shifts the problemselsewhere.Moderator:✓ Anne Carnall, IATA Program Manager, NEXTT

Panelists:✓ Martin Boyer, Vice President and CIO, Greater Toronto Airports Authority (GTAA)✓ Victor Fernandes, Head of IT, Cape Verdi Airports✓ Stephan Hirmer, Head of Passenger Processing Services, Amadeus✓ Anne Marie Pellerin, Managing Partner, Lam Lha Security Innovation✓ Henrik Rothe, Head of Urban Turbine Research, Cranfield University

09:00-09:05 Kick Off: All About The Transforming Airport !

09:05-10:30 Distributed Airport Infrastructure

This panel session will examine three key areas when planning and designing the optimal passenger terminal.Looking beyond CAPEX, how do you plan for functional infrastructure that is cost efficient to both build andoperate. How we can make the best use of Airport Levels of Service (LoS), and how we can achieve successfulAirport Service Level Agreements (SLA).

Moderator:✓ Allan Young, Head, Airport Infrastructure, IATA

Panelists:✓ Jurgen Renner, Project Lead, IATA Consulting✓ Rick Wagstaffe, Business Change Lead, Airlines and Stakeholders, Manchester Airport✓ Andy Yates, Head of Airport and Master Planning Services, Mott MacDonald

11:00-12:30 Planning and Designing the Optimal Passenger Terminal


3 October 2018

Autonomous solutions, virtual and augmented reality is fast developing and will become common place inmany industries. These technologies offer efficiencies badly needed at many airports and so our vision is foran industry-wide commitment to ‘going autonomous’.

Discover the business benefits that have been gained from pilot projects.

Moderator:✓ Steve Allen, Senior Vice President, dnata

Panelists:✓ George Demetriades, Director, IT&T Business Unit, Athens International Airport✓ Les Freer, Head of Ground Handling , Strategy and Licensing, Heathrow Airports✓ Michael Muzik, Lufthansa Systems Airline Consultant, Lufthansa Systems GmbH✓ Panos Nicolaidis, Ground Operations Director / Nominated Postholder, Aegean Airlines✓ Steve Rick, Senior Vice President Systems and Transformation, Menzies Aviation✓ Uschi Schulte-Sasse, Senior Vice President Aviation Division, INFORM

14:00-15:30 Go Autonomous – Because We Can or Because We Need To?


A-CDM is now common place at many major airports but what does the future for A-CDM hold. Find outabout ‘best practice’ implementation for A-CDM. What the future development of A-CDM is and what we dosee happening in the future where A-CDM concepts are expanded across the ramp and terminal areas. Whatcould Total Airport Management look like?

Moderator:✓ Christopher Dodson, IATA Consultant, Airport Data Transformation

Panelists:✓ Shirley Cavin, Product Design Manager - Global Airport, Leidos✓ Robert Graham, Head of Airport Research, Eurocontrol✓ Ian Pauls, Manager, ATC and Flight Operations, British Airways✓ David Phythian, Senior Expert Airports, Eurocontrol

16:00-17:30 A-CDM Moving to Total Airport Management

The Transforming AirportDAY 2 PATHWAY3 October 2018


The Seamless JourneyDAY 2 PATHWAY

✓ Pierre Charbonneau, Director, Passenger Experience and Facilitation, IATA

Checking passengers travel documents and verifying their identity is a painful for both passenger and airlines,while limiting the effectiveness of self-service check-in. While much progress has been made over the last 10years, the move to mobile and web check-in is causing its own issues in this area.

Implementing mobile document scanning on airlines mobile apps and websites is being rolled out slowly butis mostly limited to capturing passport data, which then powers automated document check as well asensuring the integrity of API data. While this bring many benefits, mobile document scanning promises somuch more, such as fraud detection, scanning of other documents such as visas, ID and other documents. Itcan also be used to verify the passenger’s identity by comparing the data on the passport chip with a selfietaken by the traveler. This could be used to recognize passengers when they enter the airport, enhancingother self-service solutions, and could be used to speed up the security and immigration. The technology isproven and ready to be implemented today, so what are you waiting for?

Moderator:✓ Guido Peetermans, Head, Passenger Security, IATA

Panelists:✓ Alan Murray Hayden, Assistant Director, Timatic, IATA✓ Christopher Hornek, Passenger Data Exchange Expert, ICAO Consultant✓ Nikita Kolesnev, Deputy Director International Marketing and Business Development, Regula✓ Peter Sutcliffe, Portfolio Director, SITA

ONE Order promises to enhance delivery of end-to-end travel products so that Airlines can sell more throughsimplified delivery and accounting. With the replacement of industry artefacts such as PNRs and E-Ticket/EMDby a structured retail-style Order record, our industry processes will get closer to the standard of e-commerce.So what will be the impact for airport delivery providers? What new opportunities can airports leverage fromthis initiative? And by when will it happen? Hear firsthand from ONE Order pilots on their identified valueproposition, experience and lessons learnt!

Moderator:✓ Ionut Badea, Manager, ONE Order Engagement and Strategy, IATA

Panelists:✓ France Grenot, Senior Manager, IT Application Development, United Airlines✓ Jonathan Keane, Managing Director, Global Aviation Industry Lead, Accenture✓ George Khairallah, President, JR Technologies✓ Patricia Simillon, Head of Strategic Marketing for Airlines, Amadeus✓ Serge Yonke, Senior Manager, Facilitation and IT, Airports Council International (ACI)

09:00-09:05 Kick Off: Welcome To The Seamless Journey!

09:05-10:30 Opportunities and Impacts Of ONE Order at the Airport


11:00-12:30 Using Mobile Technologies to Manage Passenger’s Travel Document Check and Identity

3 October 2018

The future of baggage handling is in services. Services have the possibility to expand an airlines baggagebusiness considerably whilst also answering passenger needs. Join us for the Bag’s Tale as we begin thisjourney looking at baggage collection and delivery services, which enable passenger to travel without havingto carry a bag to and from the airport. We will then touch on the necessary infrastructure that is needed toenable these services to be delivered. This includes accessible sources of information that allow passengersto see what is available to them and business to deliver the services that passengers purchase. And ourjourney will end with an airline discussion of how they could take the concept of services forward andintegrate it into the operation to benefit both their bottom line and the passenger experience.

Moderator:✓ Andrew Price, Head, Global Baggage Operations, IATA

Panelists:✓ Maximillian Kovtun, President of Travelmate Robotics✓ Mark Matthews, Director, Customer Planning Operations, American Airlines✓ Andre Safir, CEO, Selfcair International✓ Brandon Woodruff, Baggage Implementation Manager, Delta

In this session we will examine projects and initiatives that leverage biometric recognition technology, aimedat making the passenger journey more seamless, efficient and secure. Looking at the integrated approach andsolutions that applies horizontally across the whole process from booking to destination; provide anunderstanding of the technologies that will enable this revolution, and the legal aspects including privacy anddata protection.

Moderator:✓ Guido Peetermans, Head, Passenger Security, IATA

Panelists:✓ Rob Broere, VP - PSS Transition, Emirates✓ Richard Camman, VP Business Innovation, Vision-Box✓ Michael Hardin, Director, Entry/Exit Policy and Planning, Office of Field Operations, US CBP✓ Christophe Rapine, Director - Borders & Passenger Processing - Public Security Business Unit, Idemia✓ Simon Wilcox, Programme Manager, Automation of the Passenger Journey, Heathrow Airport


14:00-15:30 Identity Management and Biometric Recognition – A Revolution In Passenger Processing


16:00-17:30 From Here to There and Back Again, a Bag’s Tale

The Seamless JourneyDAY 2 PATHWAY3 October 2018

The World Of Interactive DataDAY 2 PATHWAY

✓ Frederic Leger, Director, Airport, Passenger, Cargo and Security Products, IATA

In the first part of this session, we will examine the state of the industry for IATA Resolution 753 on BaggageTracking. Where does our industry stand in comparison to the needs of the passenger as revealed in the IATAGlobal Passenger Survey?

In the second part of this session, Ismini Riga, Product and Services Manager, Ground Operations and TimosKorosis, DCS Administrator from Aegean Airlines will present their implementation of Resolution 753. We willlearn how the airline has interpreted the resolution and how their implementation plan was created and takento reality.

In the final part of this session, we will hold a panel to discuss the how airlines can move forwards if they arenot already compliant with the resolution. What are the strategies available to them for a successfulimplementation?

Moderator:✓ Magali Collot, Project Manager, End to End Baggage, IATA

Panelists:✓ Rob Broere, VP, PSS Transition, Emirates ✓ Peter Drummond, Portfolio Director, Baggage, SITA✓ Thomas Kampiotis, Baggage Reconciliation Specialist, Athens International Airport ✓ Timos Korosis, DCS Administrator, Aegean Airlines✓ Mark Matthews, Director, Customer Planning Operations, American Airlines

In this session we will explore industry architecture and formal industry models in enabling agiletransformation, practical use of models in current in standards development projects and associated lessonslearned, and their value when enabling new capabilities and facilitating interoperability between airlines andairports, or airlines and other modes of transport.

Moderator:✓ Marie Masserey, Head, Industry Architecture, IATA

Panelists:✓ Anil Batra, SVP, Global Delivery Head, Travel and Transportation, NIIT✓ Patrick Brosse, Senior Expert, API Design and Data Model Governance, Amadeus✓ Eelco Folkertsma, Business Architect, KLM

09:00-09:05 Kick Off: Welcome To The World Of Interactive Data !

09:05-10:30 Maximize The Use Of Data To Deliver Innovative And Transformational Business Opportunities – Industry Architecture And The Role Of Models


11:00-12:30 Get It, Track It, Give It, Tell It

3 October 2018

Air transport is no longer just about the flight, it’s about the complete journey from home to end destination.Empowering the passengers through trusted and reliable communication that will enable a seamless, secureand efficient experience is now a requirement.

Moderator:✓ Tim Mcgraw, Senior Business Technology Analyst, American Airlines

Panelists:✓ Rob Broere, VP, PSS Transition, Emirates✓ Patricia Simillon, Head of Strategic Marketing for Airlines, Amadeus✓ Thomas Jeske, Manager IT Application Management, Lufthansa Group✓ Stephan Millescamps, Project Manager, Air France/KLM✓ Michael Muzik, Senior Product Consultants, Lufthansa Systems✓ Benoit Verbaere, Director, Industry Value Architect, SITA✓ Simon Wilcox, Program Manager, Automation of the Passenger Journey, Heathrow Airport✓ Serge Yonke, Senior Manager, Facilitation and IT, Airports Council International (ACI)

In the first part of this session RAIN RFID Alliance will take an outside industry view of the digital environment.What assets are digital today, and how does being digital make a difference.

In the second part of this session, Avery Dennison and Lyngsoe Systems will describe how the baggagejourney can be made into a digital one. What are the benefits of this transformation for the airline and thecustomer? How do we link the digital bag to the actual bag? We will examine the use of RFID in linking thebag to the actual bag, and how a rich digital picture of the operation can enable real time reaction to realtime events.

Finally, with Delta Air Lines we will address the elephant in the room. What happens when the digital worldbreaks and the link to the bag is lost through common digital issues and how airlines can retain theiroperational capability when the network fails.

Moderator:✓ Andrew Price, Head, Global Baggage Operations, IATA

Panelists:✓ Steve Halliday, President of the RAIN RFID Alliance, RAIN RFID Alliance✓ Mark Summers, Market Development Manager, Avery Dennison✓ Michael Vistisen, Business Unit Director, Lyngsoe Systems✓ Brandon Woodruff, Baggage Implementation Manager, Delta


14:00-15:30 Making The Bag Digital


16:00-17:30 Live The Experience Of Personalization Throughout The Passenger Journey

The World Of Interactive DataDAY 2 PATHWAY3 October 2018

PLENARY SESSION

DAY 34 October 2018


As passenger volumes are rising rapidly everywhere, the complexity of air travel puts pressure on allstakeholders to improve performance and reduce costs. The 2018 Global Airport and Passenger Symposium(GAPS) Startup Innovation Awards aim to ignite new ideas across the entire industry.

We call for innovation and smart thinking.

We call for a better passenger experience that is secure, seamless and efficient.

Stuart Birrell, Chief Information Officer, Heathrow Airport and Hasse Joergensen, IATA’s Manager, Passenger,will present the three finalists to the delegates who will each pitch their innovative ideas and show how theycan help shape the future.

At the end you decide the winner by casting your vote!

In order to retain a competitive edge through innovation, airlines and airports need to identify, incubate andcapture strategic value from disruptive technology and market trends. With disruption come bothopportunities and threats. We will look at the various ways that technology based companies fosterinnovation and mitigate threats, whether through investment, acquisitions and strategic alliances.

Moderator: ✓ Tim Grosser, Head Digital Transformation, IATA

Panelists: ✓ Rachad Nassar, Business Development and Marketing Manager, Transportation Solutions Unit, Huawei✓ Jammoussi Raoudha , New Business Strategy Manager, Airbus Group Inc.✓ Rosalie Hallenbeck, Director, Employee Customer Solutions, Alaska Airlines✓ Peter Jolapamo, Director, MFP Services

09:00-09:10 Let’s Innovate!

09:30-10:30 IATA StartUp Innovation Awards – Cast Your Vote!

10:30-11:20 The New Strategy – Corporate Innovation


✓ Andrew Price, Head, Global Baggage Operations, IATA

✓ Dimitrios Dimitriou, Professor Associate, DUTh; Chairman of BoD, Athens International Airport

09:10-09:30 Riding the Wave of Artificial Intelligence

4 October 2018


Join us as we wrap up this inaugural event, and reflect on the key messages from the past two days andhighlight the key actions that will be taken, together, to shape the future of the way we travel – and whereGAPS will be in 2019!

✓ Nick Careen, Senior Vice President of Airport, Passenger, Cargo and Security, IATA

12:50-13:15 Shaping the Future Together

13:15- 14:30

While you are enjoying GAPS at your leisure, teams shall be pushed intensively at our NEXTT InnovationBootcamp. Over three days, these teams will explore emerging technologies and challenge the way weinnovate. Led by professional Design Thinking Facilitators and working together in a mixed team comprisedof airlines, airports, regulators and key suppliers, these teams will take real business problems and evaluateways to resolve them.

Hear what these teams have to say at the conclusion of this rigorous event.Feel free to interrogate and challenge the outcomes!

Moderator: ✓ Anne Carnall, IATA

Facilitators:✓ Guillaume Firmin, Amadeus✓ Stephanie Francis, Accenture✓ James Machu, Amadeus✓ Maria Pererira, Accenture✓ Koren Stark, Accenture

11:50-12:50 The GAPS “Dragon’s Den”: Outcomes from the NEXTT BootCamp

4 October 2018


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PROGRAM - iata.org · IATA kicks off its first Global Airport and Passenger Symposium in a city whose history is one of the longest ... millennials versus Generation X or Baby Boomers