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A service programme designed to cover all aspects of maintenance, inspection and preventative care. This package includes routine labour and maintenance materials as well as repair labour and materials.
Product ServiceTotal Care
D-6
698-
2014
02 | Total Care
Basic Information
Value-enhancing measures
You need to be able to rely on safety technology – during the course of everyday operations as well as in critical situations. Ongoing care, servicing and maintenance are key factors. However, diligent maintenance and care are also absolutely necessary from a commercial point of view. Preventive checks increase the sustainability of your investment. A reliably functioning device pool increases productivity and planning dependability. This in turn, implies effort and know-how. We take care of this work for you – adjusted to your requirements.
Performance Overview
This Total Care Agreement comprises of: – preventive maintenance (as per the manufacturer's recommended schedule) – preventive maintenance materials – all repair materials – all repair labour – visual inspection – visual check of all labels to ensure compliance – checking filters, where applicable – checking displays (pixel, light, etc.) – checking alarm options (horn, light, etc.) – checking pump and flow alarm – functional test of buttons – system updates – calibration (certified and traceable test gas) – calibration certificate
Options
– Professional cleaning and disinfection – Sensor exchange – Remote service – Rental unit – Customized service report – Priority service – Software updates – Functional test (bumptest) – Emergency response (24/7) – Logistics/Pick-up – Fit test
Total Care | 03
Your benefits:
– you can plan with confidence: unplanned downtime is avoided – short response times due to extensive service network – maximum safety guaranteed by qualified technicians – increased productivity due to reduced coordination effort – high degree of planning safety and cost transparency, with reduced callout charges – certification in accordance with DIN EN ISO 9001, DIN EN ISO 14001
Basic Information
Quality devices. Quality solutions. Quality service.
CompatibleMore than just a replacementFor repairs and maintenance, we use only original replacement parts – namely, those parts used in the original manufacturing process. This ensures that your devices will operate reliably for as long as possible. CompetentWe don’t accept a “don’t know”Every service technician at Dräger undergoes continuous training on our devices. Our service technicians can help you with any Dräger product. If solutions cannot be offered on location, our technicians will be supported by specialists from our headquarters. Available at anytimeHelping hands around the worldOur global service network includes over 1,600 certified technicians in 190 countries. This ensures that we can help you quickly – online, via telephone, or on location.
04 | Total Care
Our main service agreements include:
Providing a suite of service agreements, Dräger offers total peace of mind by keeping all equipment at optimum performance and in full compliance with our own manufacturing technical standards.
Preventive Care
A proactive maintenance programme designed to ensure your equipment is kept in full working condition according to the manufacturer’s standards and recommendations.
Related Offerings
Total Care | 05
Extended Care
Designed to extend the manufacturer's standard warranty for an agreed period, this programme includes unlimited repair labour and replacement of repair materials to remedy defects and maintain the device operable as to the manufacturer’s standard.
Related Offerings
06 | Total Care
Locate your Regional SalesRepresentative at:www.draeger.com/contact
REGION NORTH AMERICADraeger, Inc.3135 Quarry RoadTelford, PA 18969Tel +1 800 4DRAGER(+1 800 437 2437)Fax +1 215 723 [email protected]
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REGION EUROPEDräger Safety AG & Co. KGaA Revalstraße 123560 Lübeck, GermanyTel +49 451 882 0Fax +49 451 882 [email protected]
REGION MIDDLE EAST, AFRICADräger Safety AG & Co. KGaABranch OfficeP.O. Box 505108Dubai, United Arab EmiratesTel +971 4 4294 600Fax +971 4 4294 [email protected]
REGION ASIA PACIFICDraeger Singapore Pte. Ltd.25 International Business Park#04-20/21 German CentreSingapore 609916Tel +65 6308 9400Fax +65 6308 [email protected]
CORPORATE HEADQUARTERSDrägerwerk AG & Co. KGaAMoislinger Allee 53–5523558 Lübeck, Germany
www.draeger.com
REGION DACHDräger Safety AG & Co. KGaA Revalstraße 123560 Lübeck, GermanyTel +49 451 882 0Fax +49 451 882 [email protected]
REGION CENTRALAND SOUTH AMERICADräger Panama S. de R.L.Complejo Business Park, V tower, 10th floorPanama CityTel +507 377-9100Fax +507 [email protected]
Not all products, features, or services are for sale in all countries.Mentioned Trademarks are only registered in certain countries and not necessarily in the countryin which this material is released. Go to www.draeger.com/trademarks to find the current status.
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