PRODUCT CATALOGUE - agent headsets › ... › AgentProductBrochure.pdf · The Agent product range encompasses stylish design, robust build and quality sound to bring you the most

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PRODUCT CATALOGUE

Strategic Alliances ............................................................................

Introduction .......................................................................................

Headset Advice ................................................................................

Choosing The Right Headset ...........................................................

Headset Comparison Chart ............................................................

AG Series ............................................................................................

Corded Headsets ............................................................................

USB Headsets ...................................................................................

Wireless Headsets ............................................................................

Telephones .......................................................................................

Accessories ......................................................................................

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www.agentheadsets.com

TABLE OF CONTENTS

Our premium corded headset range (agent 500 through to 800) is backed by the prestigious Avaya Devconnect Certificate of Compliance. The Devconnect Program connects business and technology market leaders selected by Avaya for their expertise in hardware, software and other services. To achieve this, headsets undergo rigorous testing procedures for sound quality, compatibility, durability and more. We are pleased to announce that the agent 500-800 range passed all tests with flying colours.

STRATEGIC ALLIANCES

Avaya Devconnect

TRaC Certificate of TestingOur entire corded headset range has been tested by TRaC (testing regulatory and compliance) in accordance with UKAS (The United Kingdom Accreditation Service) requirements. These tests ensure that our corded headsets comply with all essential regulatory requirements, and demonstrate compliance with relevant EU directives, international standards or approval requirements.

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The Agent product range encompasses stylish design, robust build and quality sound to bring you the most desirable telecommunication products on the market. We specialise in telephone headsets, providing corded, wireless and USB options to accommodate any office or call centre environment.

Fast growing within the industry, Agent headsets have become commonplace in offices and call centres worldwide. They offer a cost effective alternative to that of the leading brands, with no compromise on quality. Our product range also includes quality, cost-effective telecoms peripherals. These give you various options to extend and optimise your telephony experience and ultimately increase productivity in your day to day business.

In the unlikely event that problems arise with your products, we have a dedicated repairs service in place. We guarantee a 24 hour turnaround for headset repairs so when things do go wrong, your business can continue as normal, with as little disruption as possible. For all headsets we provide a 2 year warranty - with the option of up to 3 or 4 years - and for our business phones we provide a 10 year warranty. With units available to trial, you can try out any of our products with no obligation to buy. Contact us today and discover for yourself the benefits of using Agent products.

agent headsets & telecoms peripherals; the best solution for your office/call centre environment.

To enquire about free trials and testing please call 0845 873 8085.For more product information visit www.agentheadsets.com

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“Although they’re slightly more expensive, noise cancelling headsets �lter out background noise, so only your voice can be heard.”

Proper positioning of your headset microphone will help recipients to hear your voice clearly during calls. The ideal position is two �ngers width from the corner of your mouth, which applies to both voice tube and noise cancelling headsets. Before prolonged use of your new headset, call a colleague and adjust volume settings to ensure you can be heard clearly and consistently.

Microphone positioning

For optimum headset hygiene we recommend that voice tubes and ear cushions are replaced every six months. In the meantime you can use hygiene wipes on your headset to prevent bacteria spreading. You should also regularly wipe your headset cable, to keep it free from grease and dirt. This will prevent it from becoming brittle and causing ‘crackling’ during your calls.

Hygiene and your headset

Voice tube versus noise cancelling headsets

The nature of your working environment dictates which type of headset is most suitable for you. Voice tube headsets o�er a cost e�ective option; they’re less expensive than their noise cancelling equivalents and for a quiet o�ce they are the ideal solution. However, in a busy workplace, background noise can easily compromise the quality of sound. Although they’re slightly more expensive, noise cancelling headsets �lter out this background noise, so only your voice can be heard. It’s important to know your workplace and how it might change in the future, so you can make an informed decision on which type of headsets to buy.


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Choosing the right headset

What do you want to connect to?

How would you like to connect?

Corded or Wireless?

Binaural Headset

Corded Headset

Corded or Wireless?

Works with:

So�phoneDeskphone

and

Works with:

So�phoneDeskphone

USB Connection

How would you like to connect?

Wireless Headset

Quick Disconnect

Works with:

So�phoneDeskphone

Works with:

Monaural Headset

USB Connection

Or

USB ConnectionQuick Disconnect

So�phone DeskphoneDeskphone

andSo�phone

Quick Disconnect

Monaural Headset

USB Connection

Binaural Headset

QDor

USB

Corded Headset

Noise-cancelling Wireless Headset

Compatible with traditional deskphones.

Compatible with VoIP applications and so�phones.

QD headsets have a quick disconnect. They require a bottom cable for use with a so�phone or deskphone.

These headsets have a direct USB connection cable that does not require a bottom cable for use with a so�phone.

Compatible with traditional deskphones and internet so�phones.

These headsets are available as either standard QD or with USB connection.

A monaural (single earpiece) headset allows the user to hear both their phone and what’s going on around them.

A binaural (dual earpiece) headset allows the user to concentrate fully on their calls. It may also lower ambient noise in your call centre, as workers tend to talk more quietly.

Noise-cancelling headsets �lter out background noise so only the users voice can be heard; especially useful in noisy environments.

Perfect if you work mostly from your desk and want high quality audio in one or both ears.

Ideal if you need to move around the o�ce and regularly take calls whilst away from your desk.


When choosing your ideal headset solution there are a few things you should consider.

Monaural or Binaural? Noise-cancelling?

Voice tube

Voice tube

Voice tube headsets have no noise-cancelling feature; ideal in quieter o�ces where background noise is less of an issue.

Noise-cancelling

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Desk phone

Softphone

Quick disconnect

Direct USB connection

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At office deskAround the office

Ultra high noise

High noise

Low to average noise

Clear wideband audio

Acoustic shock protection

Built in audio controls

Voice tube

Noise-cancelling mic

Monaural (one earpiece)

Headband

Earhook

270 degree microphone

Binaural (two earpieces)


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HEADSET COMPARISON CHART

Usage

Work environment

Audio

Noise cancellation

Speakers

Wearing styles

Connectivity

AG

-1

AG

-2

Ultra noise-cancelling mic

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Features:

• Single earpiece• Ultra noise-cancelling• Super lightweight build• Die cast aluminium design• 270 degree mic-rotation• Adjustable headband• Wideband frequency• Acoustic shock protected• Crisp, clear sound• Spare ear cushion provided• 3 year warranty


Introducing the AG Series

The AG-1


Ultra noise-cancelling Deskphone

Works with:

Corded HeadsetMonaural Headset

The AG-1 is a super lightweight, single ear headset with ultra noise-cancelling microphone and stylish die cast aluminium design. Available in binaural and monaural versions, the AG Series will be an excellent addition to any working environment.

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The AG-2 is a super lightweight, dual ear headset with ultra noise-cancelling microphone and stylish die cast aluminium design. Available in binaural and monaural versions, the AG Series will be an excellent addition to any working environment.

Features:

• Dual earpiece• Ultra noise-cancelling• Super lightweight build• Die cast aluminium design• 270 degree mic-rotation• Adjustable headband• Wideband frequency• Acoustic shock protected• Crisp, clear sound• Spare ear cushion provided• 3 year warranty


The AG-2

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Ultra noise-cancelling Deskphone

Works with:

Corded Headset Binaural Headset

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The agent 500 is a single leatherette cushioned headset, so as well as being supremely comfortable, it is ideal for the noisy workplace. O�ering a crisp, clear sound with a high quality design and clear microphone voice tube, the agent 500’s microphone rotation feature enables you to wear the headset comfortably on either the le� or the right. It also has an adjustable headband to suit all head sizes.

Features:

• Medium use o�ce/call centre headset• Single earpiece• Crisp clear sound• Wideband frequency• Robust construction• Adjustable microphone boom• 270 degree rotation microphone • Clear microphone voice tube• Acoustic shock protection for receiver• Anti-static shock for microphone• Spare leatherette ear cushion(s) • Spare voice tube included• Clothing clip• Headset hook• 2 year repair/replace warranty• CE approved


Monaural Headset Corded Headset

Works with:

So�phone Deskphone

and

Works with:


Transform your o�ceagent 500-800 range

The agent 500


Quick Disconnect

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The agent 600 has two leatherette cushioned earpieces, so as well as being supremely comfortable, it is ideal for the noisy workplace. O�ering a crisp, clear sound with a high quality design and clear microphone voice tube, the agent 600’s microphone rotation feature enables you to wear the headset comfortably on either the le� or the right. It also has an adjustable headband to suit all head sizes.

Features:

• Dual ear• Crisp clear sound• Wideband frequency• Robust construction• Adjustable headband• 270 degree rotation microphone• Clear microphone voice tube• Acoustic shock protected• Anti-static shock for microphone• Spare leatherette ear cushions included• Spare voice tube included• Clothing clip• Headset hook• 2 year warranty• CE approved

Binaural Headset Corded Headset

Works with:


and

Works with:



The agent 600

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Quick DisconnectCorded Headset

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The agent 700 o�ers superb sound quality. With a noise-cancelling feature, it is ideal for use in call centres as it allows you to concentrate fully on the caller. The single earpiece means you can still confer with colleagues while you’re wearing it, and the headset’s leatherette ear cushion and adjustable headband ensures maximum personal comfort. The microphone rotation design means you can wear the agent 700 comfortably on either the right or the le� side.

Features:

• Single ear• Noise-cancelling• Crisp clear sound• Wideband frequency• Robust construction• Adjustable headband• 270 degree rotation microphone• Acoustic shock protected• Anti-static shock for microphone• Spare leatherette ear cushion included• Clothing clip• Headset hook• 2 year warranty• CE approved


Works with:


and

Works with:

So�phone DeskphoneNoise-cancelling Quick Disconnect

The agent 700

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The agent 800 has two ear pieces and a noise-cancelling feature, making it ideal for noisy o�ces. It delivers high quality sound to both ears, enabling you to concentrate fully on the caller with minimal distraction. It’s extremely comfortable, with leatherette ear cushions and an adjustable headband to match all head sizes. You can also choose to wear the microphone on either your right or le� side.


Works with:


and

Works with:

So�phone DeskphoneNoise-cancelling Quick Disconnect

Features:

• Dual ear• Noise-cancelling• Crisp clear sound• Wideband frequency• Robust construction• Adjustable headband• 270 degree rotation microphone• Over the head superior durability• Acoustic shock protected• Anti-static shock for microphone• Spare leatherette ear cushions included• Clothing clip• Headset hook• 2 year warranty


The agent 800

Looking for greater control?agent Multi-Purpose Ampli�er

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See page 21 for more details

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The agent 401 is available as standard and as a USB headset for VoIP applications and so�phones. It is a single ear headset and has an adjustable microphone boom and acoustic shock protection to make sure your conversations run as smoothly as possible. The anti-static shock and noise cancelling technology for the microphone ensure your calls can be conducted professionally and easily.

Features:

• Direct USB variant available• Single ear• Noise-cancelling• Crisp clear sound• Robust construction• Adjustable headband• 270 degree rotation microphone• Over the head superior durability• Acoustic shock protected• Anti-static shock for microphone• 2 year warranty• CE approved

www.agentheadsets.com www.agentheadsets.com

Prefer using your computer?agent USB headsets



Works with:


and

Works with:

So�phone DeskphoneNoise-cancelling USB Connection

Or

USB Connection Quick Disconnect

OrThe agent 401

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The agent 402 is available as standard and as a USB headset for VoIP applications and so�phones. It is a dual ear, noise-cancelling headset, compatible with all known o�ce phones. It has acoustic shock protection, plus anti-static shock for the microphone to ensure your phone calls run as smoothly as possible.

Features:

• Direct USB variant available• Dual ear• Noise-cancelling• Wideband frequency• Crisp clear sound• Robust construction• Adjustable headband• 270 degree rotation microphone• Over the head superior durability• Acoustic shock protected• Anti-static shock for microphone• 2 year warranty• CE approved

Training, made easier.agent Buddy Training SwitchSee page 20 for more details


Works with:


and

Works with:

So�phone DeskphoneNoise-cancelling USB Connection

Or

USB Connection Quick Disconnect

Or


The agent 402


Enjoy freedom like never before

agent W800 series

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The agent W860 is a single sided wireless DECT headset designed for intensive use in and around the workstation. With noise-cancelling microphone, 3-way conferencing capabilities, up to 150 metres wireless range and over 6 hours talk time, the W860 leaves you free to roam around the o�ce so you can conduct calls professionally, work more e�ciently and never miss a call.

Monaural Headset Wireless Headset Deskphone

Works with:

Noise-cancelling

Charging compartmentfor extra battery

Adjustableheadset volume

and mute function

Headband and3 earhook sizes included

Battery level LED indicator

Noise-cancelling microphone

Auto or manual answer

Headset registration button

Headset charging cradle

Headset ‘On Charge’ LED

Headset ‘In Use’ LED

Base Unit Power LED

Answer calls by pressingthe On/O� button


The agent W860

Features:

Wherever your wireless headset takes you... agent Handset Li�er


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Monaural Headset Wireless Headset

Works with:

So�phoneNoise-cancelling Deskphone

and

Works with:

So�phone DeskphoneUSB Connection

The agent W880 is a single sided wireless DECT headset designed for intensive use in and around the workstation. It features VoIP/USB connectivity (for connection to Apple Mac or PC so�ware; Windows 98, Windows 2000,

Windows XP, Windows Vista & Windows 7) so it will work with both your PC and telephone. With 3-way conferencing capabilities, up to 150 metres wireless range and over 6 hours talk time, the W880 leaves you free to roam around the o�ce so you can work more e�ciently and never miss a call.

Charging compartmentfor extra battery

Adjustableheadset volume

and mute function

Headband and3 earhook sizes included

Battery level LED indicator

Noise-cancelling microphone

VoIP Mode button

Telephone Mode button

Headset charging cradle

Headset ‘On Charge’ LED

Headset ‘In Use’ LED

Base Unit Power LED

Answer calls by pressingthe On/O� button


The agent W880

Features:

Wherever your wireless headset takes you... agent Handset Li�er


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USB connection

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Remote access for your deskphone? agent EHS 550 Adapter


Remote access for your deskphone?


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The agent 1000 provides a cost e�ective addition to any telephony set-up. Complete with headset port, redial function and hands free, this phone comes in black or white and provides all the basic functionality needed to work e�ectively from within all o�ce environments.

Features:

• 10 one-touch memory• Music on hold• Redial function• Recall function• Pause function• Ringing volume Lo/Hi• Headset volume Lo/Mid/Hi• In use LED indicator• On-hook dial• Headset compatible• Wall mountable• Available in black or white

Cost e�ective solutions to suit youagent telephones


The agent 1000Deskphone Years Warranty

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The agent 1100 is ideal for all o�ce environments. Complete with a multitude of features - including caller ID, call duration display, call waiting alert, multilingual menus, music on hold and many more - it provides everything a busy o�ce requires. Compatible with all Agent headsets and other leading brands, this excellent business phone makes an great addition to any workstation.

For more information on our telephone range please visit www.agentheadsets.com


The agent 1100Deskphone Years Warranty

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Features:

• 5 level contrast LCD display with backlight• 4 one touch memories, 10 two-touch memories• 70 memory phonebook• 16 outgoing call memory• Dynamic memory for 133 incoming calls• New message / missed call LED indicators• Recall, pause and redial• On hook dialling• Hands-free volume control• Headset button• Mute Button• 8 selectable ringtones and melodies• 4 ringing volume levels• 8 selectable ringtones and melodies• Headset volume Lo/Mid/Hi


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The agent Buddy Training Switch

This device makes it easy to conduct side-by-side training sessions. There are two separate mute buttons which allow either the trainer or the trainee to easily join or leave the conversation. This device will work with most telephones and is compatible with all major brands of headset.

The agent Handset Lifter

The agent Handset Lifter works in conjunction with the agent W860 and the agent W880. It fits on to your telephone, allowing you to answer calls with the touch of a button, conveniently and automatically taking your handset off the hook so a call can take place whether you’re sat down or away from your desk.

Optimise your experience agent accessories

Accessories by agent provide you with various options to extend and optimise your telephony experience.

The agent EHS 550 Adapter

The EHS 550 works in conjunction with the W860 and W880 wireless DECT headsets. It offers remote operation of your deskphone, eliminating the need for a mechanical handset lifter. This offers you the freedom to move around the office but still be able to answer calls when you are away from your desk.

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The agent Amplifier

The agent Amplifier is used in conjunction with any headset to provide further volume and control within noisy environments. Features of this product include a mute function, carbon setting, headset stand and standard 2 year warranty.

The agent Headset/Handset Switch

Agent headsets provide easy and comfortable hands free communication whilst using a telephone. Many telephones have a dedicated port for headset use, but where there isn’t one and amplification is not required, the agent Headset/Handset Switch provides the perfect solution.

agent Cables

To ensure your headset will work with specific phone models and brands, it is imperative that you use the correct bottom cable and connection. Agent now provides a range of cables that will fit 99% of all phone models and brands. We also have a smart cable that will work over a large array of phone models to ensure your headset will work from the get go.

agent Consumables

To keep your headsets in excellent condition we provide a range of replacement consumables such as spare voice tubes, spare headbands and spare ear cushions. To get the best out of your headset and to maintain a good standard of hygiene, we recommend that consumables are replaced every six months.


To enquire about free 14 day trials please call 0845 873 8085.For more product information visit www.agentheadsets.com

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Documents

PRODUCT CATALOGUE - agent headsets › ... › AgentProductBrochure.pdf · The Agent product range encompasses stylish design, robust build and quality sound to bring you the most