O U T S O U R C I N G

PROCESSFLOWSOUTSOURCING HELPED DANISH START-UPPAPERFLOW ACHIEVESCALABILTY AND IMPROVESLA RESPONSE TIMES

CASE STUDY: Paperflow ApS

Fast-Growing Danish Data Capture Start-Up Paperflow achieve scalability and improved SLA afterswitching to a Nearshore Outsourcing Provider

For more information, please email enquiries@processflows.co.uk or contact ProcessFlows, Gateway House, Tollgate, Chandlers Ford, Southampton, SO53 3TG Tel: 01962 835053 Fax: 01962 835100 www.processflows.co.uk O U T S O U R C I N G

The ClientPaperflow is a fast-growing start-up headquartered inDenmark. The company developed an invoice data scan andcapture system that digitizes documents with 100%accuracy, regardless of format. The solution enables cost-effective information retrieval and workflow digitization forbookkeepers and accounting professionals across Denmarkand the rest of Europe.

In order to ensure their data is 100% correct, Paperflow needa team of data entry operatives to manually check for errors,enabling their AI software to learn and improve further.

The Challenge – Scalability and Improving SLA ResponseTimes for CustomersThe challenge Paperflow faced was being able to quicklyrecruit data entry specialists. They had tried using traditionaloffshore outsourcing in Bangladesh but faced issues relatingto the time zone difference, internet connectivity and variableresponse times.

As a fast-growing start up, scalability of the operation was amajor requirement for them. Dan Rose, CEO of Paperflow,explains “We needed an outsourcing solution that was veryscalable and allowed us to add a lot of people on quickly. Wecouldn’t afford to wait for a month for recruitment, andanother two for training. Ideally, we’d have people starting at atwo weeks’ notice.“

Since their clients expect quick turnaround of data, having areliable back office operation is a must. Dan elaborates: “Ourcustomers expect us to complete all the work they sendwithin 24 hours of receipt, and we never know what volume toexpect. Therefore, it's very important for us to be able to trustthe back office operations.”

The Solution – Partnering with ProcessFlows Outsourcingand Getting a Growing Data Entry Team out in SofiaAfter speaking to ProcessFlows, Paperflow quickly realizedthey may have found the solution they have been looking for.After engaging with their expert recruitment team andproviding a job brief, ProcessFlows had a data entry teamsetup and working for Paperflow within weeks. BenjaminLaursen, Head of Operations, says: “We started with twopart-time workers. Now we have 23 agents working for us andthere have been no complications at all. That’s been thebiggest win for us.”

The Experience – an Easy, Scalable, and ReliableOutsourcing OperationProcessFlows were able to get a team of 15 data entryoperatives up and running within two weeks, something thatDan thought was an impossible timeframe. “We hired 15people with ProcessFlows in two weeks. We didn't believethat was going to work but it did.”

The experience of Outsourcing with ProcessFlows has beenso successful, the Paperflow team continues to grow out inSofia. What’s more, the team is seeing steady response timesand improved SLA. “As soon as we switched to ProcessFlows,our SLAs got much steadier. We can count on the team tosatisfy our customers’ requirements.”

Dan and Ben share “The quality improved compared to fromthe previous offshore outsourcing solution. The whole processof engagement has been really easy.“

To watch the video of the entire interview with Dan Rose andBenjamin Laursen about the work they do with ProcessFlowsOutsourcing, please click here.

CASE STUDY: Paperflow ApS