Process Overview | Approved Emissions Modification Option If you own or lease a vehicle that is eligible for the Volkswagen/Audi Emissions Settlement, you have the option to keep your vehicle and have an Emissions Modification performed at no cost (if the modification is approved by the EPA & CARB). Those selecting this option will also receive an extended emissions warranty. Below is a high-level overview of the process for Class Members, including the claim submission and payment steps. You can also choose to wait and learn more about an emissions modification (if approved for your vehicle) before selecting an option. For complete details, please visit VWCourtSettlement.com. (Subject to court approval) Support and Administrative Team Independent Claims Supervisor Owner/Lessee Owner/Lessee navigates to the claims portal, enters required information & documentation Owner/Lessee selects approved emissions modification or saves progress to make their decision later Owner/Lessee is notified when an emissions modification is approved by EPA & CARB Owner/Lessee reviews offer, signs and returns documents Owner/Lessee uploads required documents Documents reviewed Independent Claims Supervisor reviews documentation, validates vehicle emissions modification and payment offer Support via phone/web chat and visual digital status tracker available throughout process Owner/Lessee schedules service appointment online with authorized Volkswagen or Audi dealership Owner/Lessee receives approved payment via Electronic Funds Transfer or check via regular mail Vehicle receives approved emissions modification *If missing documents or incorrect information provided This document reflects the best information available to VWGoA at this time. The process described is subject to court approval and as such, could change. Any reference to an emissions modification is expressly contingent upon, and deemed void without, all required regulatory approvals. DEALERSHIP

Process Overview | Approved Emissions Modification Option · Process Overview | Approved Emissions Modification Option If you own or lease a vehicle that is eligible for the Volkswagen/Audi

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Process Overview | Approved Emissions Modification Option

If you own or lease a vehicle that is eligible for the Volkswagen/Audi Emissions Settlement, you have the option to keep your vehicle and have an Emissions Modification performed at no cost (if the modification is approved by the EPA & CARB). Those selecting this option will also receive an extended emissions warranty. Below is a high-level overview of the process for Class Members, including the claim submission and payment steps.

You can also choose to wait and learn more about an emissions modification (if approved for your vehicle) before selecting an option.

For complete details, please visit VWCourtSettlement.com.

(Subject to court approval)

Support and Administrative Team Independent Claims SupervisorOwner/Lessee

Owner/Lessee navigates to the claims portal, enters required information & documentation

Owner/Lessee selects approvedemissions modification or saves

progress to make their decision later

Owner/Lessee is notified whenan emissions modification

is approved by EPA & CARB

Owner/Lessee reviewsoffer, signs and returns

documents

Owner/Lessee uploadsrequired documents

Documents reviewed

Independent Claims Supervisorreviews documentation, validates

vehicle emissions modification and payment offer

Support via phone/web chatand visual digital status trackeravailable throughout process

Owner/Lessee schedulesservice appointment online with authorized Volkswagen

or Audi dealership

Owner/Lessee receives approvedpayment via Electronic Funds

Transfer or check via regular mail

Vehicle receivesapproved emissions

modification

*If missing documents or incorrect information provided

This document reflects the best information available to VWGoA at this time. The process described is subject to court approval and as such, could change. Any reference to an emissions modification is expressly contingent upon, and deemed void without, all required regulatory approvals.

DEALERSHIP