PROCEDURES & WORK INSTRUCTIONS MANUALdigoswaterdistrict.gov.ph/images/transparency/DWD-PA… · · 2017-01-26Rizal Avenue, Digos City,PH Telephone Nos. (+63) (82) 553-2121;

Digos Water District - PAWIM

PROCEDURES & WORK INSTRUCTIONS MANUAL Revision No. 1

Title

Republic of the Philippines

DIGOS WATER DISTRICT Rizal Avenue, Digos City,PH

Telephone Nos. (+63) (82) 553-2121; 553-2111 Telefax: (+63) (82) 553-8742; 553-2872

Email Address: [email protected]

ISSUED TO

MANUAL NO.

REVISION NO.

ISSUE DATE

ATTY. ISAUROS B. GRAVADOR General Manager Date

mailto:[email protected]

DIGOS WATER DISTRICT - PAWIM 2

DIGOS WATER DISTRICT Section No. ii

Page No. 1 of 5

Procedures & Work Instruction Manual

Issue No. 01

Revision No. 01

Table of Contents Date 1/3/2017

Table of Contents

Section No. Name Page Revision Date

i Title 1 01 01/03/2017

ii Table of Contents 2 01 01/03/2017

iii Introduction 7 01 01/04/2017

1.0 Management Review 8 01 01/04/2017

2.0 Quality Management System 12 01 01/05/2017

3.0 Contract Review 16 01 01/09/2017

4.0 Document and Data Control 19 01 01/10/2017

5.0 Process Control 24 01 01/10/2017

6.0 Control of Non-Conforming Service 44 01 01/11/2017

7.0 Internal Quality Audit 47 01 01/11/2017

8.0 Corrective Action Procedure 51 01 01/11/2017

9.0 Risk Assessment Procedure 55 01 01/11/2017

10.0 Performance Evaluation 58 01 01/11/2017


Table of Contents

Title ............................................................................................................................................................... 1

Table of Contents .......................................................................................................................................... 2

Introduction .................................................................................................................................................. 7

1.0 Management Review ........................................................................................................................ 8

A. PURPOSE ............................................................................................................................................. 8

B. SCOPE ................................................................................................................................................. 8

C. DEFINITIONS ........................................................................................................................................ 8

D. PROCEDURE ......................................................................................................................................... 8

1. The Need for a Review .................................................................................................................. 8

2. Quality Circle ................................................................................................................................. 9

3. Responsibility for Review ............................................................................................................ 10

4. Records of Review ....................................................................................................................... 10

5. Verification of Action .................................................................................................................. 11

E. DOCUMENTATION .............................................................................................................................. 11

2.0 Quality Management System .......................................................................................................... 12

A. PURPOSE ........................................................................................................................................... 12

B. SCOPE ............................................................................................................................................... 12

C. REFERENCES ...................................................................................................................................... 12

D. DEFINITIONS ...................................................................................................................................... 12

E. PROCEDURE ....................................................................................................................................... 12

1. General ........................................................................................................................................ 12

2. Production of Quality Plans ........................................................................................................ 14

F. DOCUMENTATION .............................................................................................................................. 15

3.0 Contract Review .............................................................................................................................. 16

A. PURPOSE ........................................................................................................................................... 16

B. SCOPE ............................................................................................................................................... 16

C. REFERENCES ...................................................................................................................................... 16

D. DEFINITIONS ...................................................................................................................................... 16

E. PROCEDURE ....................................................................................................................................... 16

1. Definition and Documentation of Requirements ....................................................................... 16


2. Resource Requirements .............................................................................................................. 17

3. Use of Suppliers .......................................................................................................................... 18

4. Contract Changes ........................................................................................................................ 18

4.0 Document and Data Control ........................................................................................................... 19

A. PURPOSE ........................................................................................................................................... 19

B. SCOPE ............................................................................................................................................... 19

C. REFERENCES ...................................................................................................................................... 19

D. DEFINITIONS ...................................................................................................................................... 19

E. PROCEDURE ....................................................................................................................................... 19

1. General ........................................................................................................................................ 19

2. Document Approval .................................................................................................................... 20

3. Document Issue and Distribution ............................................................................................... 21

4. Document and Data Changes...................................................................................................... 21

5. Removal of Obsolete Documents ............................................................................................... 23

6. Storage of Documents ................................................................................................................ 23

F. DOCUMENTATION .............................................................................................................................. 23

5.0 Process Control ............................................................................................................................... 24

5.1 Water Extraction ............................................................................................................................. 24

A. PURPOSE ........................................................................................................................................... 24

B. SCOPE ............................................................................................................................................... 24

C. REFERENCES ...................................................................................................................................... 24

D. DEFINITIONS ...................................................................................................................................... 24

E. PROCEDURE ....................................................................................................................................... 25

F. DOCUMENTATION .............................................................................................................................. 27

5.2 Water Disinfection .......................................................................................................................... 28

A. PURPOSE ........................................................................................................................................... 28

B. SCOPE ............................................................................................................................................... 28

C. REFERENCES ...................................................................................................................................... 28

D. DEFINITIONS ...................................................................................................................................... 28

E. PROCEDURE ....................................................................................................................................... 29

F. DOCUMENTATION .............................................................................................................................. 31

5.3 Water Testing .................................................................................................................................. 32


A. PURPOSE ........................................................................................................................................... 32

B. SCOPE ............................................................................................................................................... 32

C. REFERENCES ...................................................................................................................................... 32

D. DEFINITIONS ...................................................................................................................................... 32

E. PROCEDURE ....................................................................................................................................... 32

5.4 Water Sample Collection ................................................................................................................ 34

A. PURPOSE ........................................................................................................................................... 34

B. SCOPE ............................................................................................................................................... 34

C. REFERENCES ...................................................................................................................................... 34

D. DEFINITIONS ...................................................................................................................................... 34

E. PROCEDURE ....................................................................................................................................... 34

F. DOCUMENTATION .............................................................................................................................. 36

5.5 Procurement ................................................................................................................................... 37

A. PURPOSE ........................................................................................................................................... 37

B. SCOPE ............................................................................................................................................... 37

C. REFERENCES ...................................................................................................................................... 37

D. DEFINITIONS ...................................................................................................................................... 37

E. PROCEDURE ....................................................................................................................................... 37

F. DOCUMENTATION .............................................................................................................................. 41

5.6 Inspection Acceptance and Issuance of Materials .......................................................................... 42

A. PURPOSE ........................................................................................................................................... 42

B. SCOPE ............................................................................................................................................... 42

C. REFERENCES ...................................................................................................................................... 42

D. DEFINITIONS ...................................................................................................................................... 42

E. PROCEDURE ....................................................................................................................................... 42

6.0 Control of Non-Conforming Service ................................................................................................ 44

A. PURPOSE ........................................................................................................................................... 44

B. SCOPE ............................................................................................................................................... 44

C. REFERENCES ...................................................................................................................................... 44

D. DEFINITIONS ...................................................................................................................................... 44

E. PROCEDURE ....................................................................................................................................... 44

F. DOCUMENTATION .............................................................................................................................. 44


7.0 Internal Quality Audit ...................................................................................................................... 47

A. PURPOSE ........................................................................................................................................... 47

B. SCOPE ............................................................................................................................................... 47

C. REFERENCES ...................................................................................................................................... 47

D. DEFINITIONS ...................................................................................................................................... 47

E. PROCEDURE ....................................................................................................................................... 47

F. DOCUMENTATION .............................................................................................................................. 50

8.0 Corrective Action Procedure ........................................................................................................... 51

A. PURPOSE ........................................................................................................................................... 51

B. SCOPE ............................................................................................................................................... 51

C. REFERENCES ...................................................................................................................................... 51

D. DEFINITIONS ...................................................................................................................................... 51

E. PROCEDURE ....................................................................................................................................... 51

F. DOCUMENTATION .............................................................................................................................. 54

9.0 Risk Assessment Procedure ............................................................................................................ 55

A. PURPOSE ........................................................................................................................................... 55

B. SCOPE ............................................................................................................................................... 55

C. REFERENCES ...................................................................................................................................... 55

D. DEFINITIONS ...................................................................................................................................... 55

E. PROCEDURE ....................................................................................................................................... 55

F. DOCUMENTATION .............................................................................................................................. 57

10.0 Performance Evaluation .................................................................................................................. 58

A. CUSTOMER SATISFACTION .................................................................................................................. 58

B. INTERNAL AUDIT ................................................................................................................................ 58

C. MANAGEMENT REVIEW ...................................................................................................................... 59


DIGOS WATER DISTRICT Section No. iii

Page No. 1 of 1


Issue No. 01

Revision No. 01

Introduction Date 1/4/2017

Introduction

This document, Procedures and Work Instruction Manual (PAWIM), hereafter referred to as PAWIM,

contains or references all procedures and work instructions required to ensure the satisfactory operation

of Digos Water District quality system as described in our Quality Management System (QMS) Manual.

PAWIM is divided into sections (1.0 to 10.0) corresponding to the Quality Management System Manual

adopted by the water district.

Each section may contain a combination of procedures and work instructions. Procedures will detail the

who, how, when, where, and why of a particular function or process undertaken by the organization and

have a set structure (purpose, scope, references, definitions, procedure, and documentation). Work

instructions are detailed step-by-step instructions that explain how to carry out a particular task.


DIGOS WATER DISTRICT Section No. 1.0

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Issue No. 01

Revision No. 01

Management Review Date 1/4/2017

1.0 Management Review

A. PURPOSE This procedure describes the review of the suitability and effectiveness of DIGOS WATER

DISTRICT’s quality system by management.

B. SCOPE This procedure shall apply to any management review of any component of DIGOS WATER

DISTRICT’s quality system.

C. DEFINITIONS None.

D. PROCEDURE

1. The Need for a Review

a) The need for review of any component of the quality management system may be

initiated by any of the following sources:

i. DIGOS WATER DISTRICT Staff

Any staff member may indicate problems with, or possible improvements to,

the quality system procedures, work practices, work output, product

performance, documentation, or records.

ii. Customers

A customer, through a suggestion, comment, or complaint, may highlight a

component of the quality system that requires review.



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iii. Performance Reports

Reports produced by performance analysis of work done may indicate areas of

the quality system that should be reviewed.

iv. Internal and External Audits

Regular audits of the quality system may highlight components that need

review.

b) Matters requiring review arising from any of the above sources shall be directed for

discussion and action, if necessary, to the Quality Circle.

c) Information on such matters shall be provided to the Circle through the Quality Circle

Secretariat. Quality Circle members shall then pass this information on to the Quality

Circle Chairperson, who shall include it on the agenda for the next Quality Circle

meeting.

d) The agenda for each meeting shall be made available to each Quality Circle member,

with a copy placed on DIGOS WATER DISTRICT’s general bulletin board, no later than

three days before each meeting.

2. Quality Circle

a) The function of the Quality Circle is to discuss, investigate, and resolve all matters

affecting the quality system, the effectiveness of the quality system, the stability of

the system in adapting to customer and business needs, and its compliance with the

quality standard and quality system objectives.

b) This can include work practices, procedures, documentation, suppliers, complaints,

corrective and preventive actions, resource allocation, training, performance, and

objectives. Its main purpose is to maintain and improve DIGOS WATER DISTRICT’s

quality of service.



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c) The Quality Circle consists of the Division Managers, section heads and the

Management Services Group representative(s). Other staff members may be asked

to attend, if appropriate, or may raise matters through an appropriate Circle member.

d) Quality Circle chair and may designate another member to take minutes during the

QC meetings.

e) The QC shall meet every quarter but can meet more often if necessary.

f) The December QC meeting each year shall be used to review DIGOS WATER

DISTRICT’s performance over the previous 12 months and to formulate objectives for

the next year.

g) The QC shall decide whether a matter placed on the meeting’s agenda requires

further action.

3. Responsibility for Review

a) Matters raised during a Quality Assurance Council meeting that require action shall

be directed to the appropriate Council member who shall be responsible for

investigating, responding to, and, if necessary, correcting the matter.

b) Other procedures, such as “Document and data Control” (see Section 4.0), “Control

of Nonconforming Product” (see Section 6.0), or “Corrective and Preventive Action”

(see Section 8.0) may need to be invoked.

4. Records of Review

a) Minutes of the Quality Circle meetings shall be taken as a record of all reviews

undertaken.

b) The minutes shall be signed by the Quality Circle Chair to authorize any actions arising

from the meeting.



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c) The minutes of each meeting shall be circulated to all staff members, and copies of

all minutes shall be kept for reference in the Quality Circle meetings file in the

Management Services Group office.

5. Verification of Action

a) Matters requiring action shall stay on subsequent QC meeting agendas until the QC

is satisfied that the matter has been adequately resolved and that the proper

corrective actions have been carried out.

b) Verification of action shall be confirmed by consulting the source of the review (i.e.,

staff member or customer). This person shall be consulted to determine whether he

or she is satisfied with the outcome of the review, measuring the success of the action

from performance reports, or verification of the action through the next internal or

external audit. This verification shall be recorded by the source of the review initialing

the relevant entry in the Quality Circle meeting minutes.

E. DOCUMENTATION

Documentation and Data Control Procedure (Section 4.0) Control of Non-Conforming Product Procedure (Section 6.0) Corrective and Preventive Action Procedure (Section 8.0) Quality Circle meetings file



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Issue No. 01

Revision No. 01

Quality Management System Date 1/5/2017

2.0 Quality Management System

A. PURPOSE This procedure describes the establishment and maintenance of the quality system documentation required to meet the quality policy.

B. SCOPE This procedure shall apply to any component of DIGOS WATER DISTRICT’s Quality system. These components include the Quality System Manual, quality procedures, and specific work instructions.

C. REFERENCES DIGOS WATER DISTRICT’s Quality System Manual

D. DEFINITIONS None

E. PROCEDURE

1. General

a) DIGOS WATER DISTRICT’s quality system has been established and shall be maintained in accordance with the requirements of ISO 9001. The quality system shall include the following elements:

1. Quality Management System Manual 2. Procedure and Work Instructions Manual 3. Nationally recognized standards 4. Quality forms 5. Specifications 6. Quality Records 7. Management Review of the System 8. Audits



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b) All quality documentation, including electronic data, shall be controlled as per the “Document and Data Control” procedure (see Section 4.0), and all new documentation shall be logged and recorded. A complete list of all controlled quality system documentation, detailing current revision and distribution, is given in the documentation database.

c) All staff members are required to be aware of quality system requirements and to

implement those parts of the quality system that are applicable to them.

d) The Quality Circle shall ensure that the following steps take place:

i) The procedures developed comply with the objectives of the quality system and the requirements of ISO 9001.

ii) Those activities that should be subject to procedures have properly documented procedures and instructions written for them.

iii) The quality system and its documented procedures are effectively implemented. Refer to the “Management Review” procedure (see Section 1.0).

e) Regular audits, as described in the “Internal Quality Audits” procedure (see Section 7.0), shall ensure that the quality system procedures and instructions are being implemented in practice.

f) All staff should be aware of changes in technology, instrumentation, and techniques

that may bring an improvement in quality assurance.

g) Whenever possible, a standard of acceptability will be defined for each aspect of DIGOS WATER DISTRICT’s work that affects quality. This may be to a nationally recognized standard, a manufacturer’s specification, or a standard set by management.

h) All controls, processes, equipment, personnel, training, and other resources required to achieve the required quality shall be identified and acquired.

i) Materials and equipment from suppliers shall be inspected and tested. Refer to the “Process Control” procedure (see Section 5.6)



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j) All records that verify that the requirements of the quality system are being met shall be identified and maintained as per the “Control of Quality Records” procedure (see Section 6.0)

k) When changes are made to the structure of DIGOS WATER DISTRICT, the quality system may need to be updated by agreement with the General Manager.

2. Production of Quality Plans

a) Quality plans are usually in the form of a reference to the appropriate documented procedures that form an integral part of our quality system. However, a quality plan may be produced for groups of products and services or individual products and services when:

i) New processes, services, or products are developed; ii) A major improvement in a product or service is required; iii) Major changes in purchasing or subcontracting are made; and/or iv) A major new assignment is undertaken or a proposal for a major project is

prepared.

b) With regard to design and development work, a quality plan, known as a design plan, shall be produced for each project.

c) With major customers or with new types of work not undertaken before, the

customer shall be offered the opportunity to participate in the preparation of the quality plan.

d) The quality plan needs to address the following issues:

i) Assessment of current situation (e.g., existing production, competitors) ii) Assessment of desired performance (e.g., customer requirements, competitor

performance, market need) iii) Assessment of tasks and processes necessary to reach desired performance iv) Resources required and staff responsible for these resources and carrying out

tasks



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v) Documents and other records that will be created and how they will be managed

vi) Equipment required, if any vii) Costs of these resources and date when they will be required viii) Specification of measurements, tests and inspections for input, processes, and

final product ix) Specification of process control x) How satisfactory achievement of quality plan will be measured

F. DOCUMENTATION

DIGOS WATER DISTRICT Quality System Manual Document and Data Control Procedure (Section 4.0) Internal Quality Audit Procedure (Section 7.0) Process Control Procedure Quality Plan Cover Sheet Quality Plan File Project file



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Issue No. 01

Revision No. 01

Contract Review Date 1/9/2017

3.0 Contract Review

A. PURPOSE This procedure describes the process that ensures that contract requirements between DIGOS WATER DISTRICT and its customers are documented and understood and that the resources are available to fulfill the contract. It also details how records of the review are maintained.

B. SCOPE This procedure shall apply to any repair, design, development, or service contract supplied by DIGOS WATER DISTRICT to its customers.

C. REFERENCES DIGOS WATER DISTRICT Quality System Manual.

D. DEFINITIONS None.

E. PROCEDURE

1. Definition and Documentation of Requirements

a) All customer service clerks are responsible for ensuring that requests from customers are correctly processed and recorded as described in this procedure. If a request is received directly by a staff member who is not familiar with the type of work requested, then he or she shall:

i) Redirect the customer to a staff member who can process the request, or, if

this is not possible, ii) Record the basic details of the request (i.e., location, contact name, contact

number) on a Service Request (SR) and pass that SR on to the appropriate supervisor or Division Manager.

b) All maintenance, repair, installation and any other work shall be initiated by filling out

an SR.



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c) A customer’s requirements shall be fully understood, any uncertainties clarified, and the contract or order documented before undertaking the work. This requires the following:

i) The customer shall define exactly what is required. The customer service clerk shall fill up the Service Request (SR) in accordance with the customer’s specifications. If the details conveyed on the SR are unclear or conflict with any problems found, the customer shall be consulted to properly define the work request.

ii) For work requests made by telephone and other relatively simple requests, the customer’s work details shall be recorded on an SR and forward the request to the concerned division(s).

iii) Any cost to be incurred by the customer shall be clearly stated and understood by the customer.

iv) Contingencies affecting the cost or delivery schedule shall be identified, and the customer shall be made aware of the effect on cost and delivery.

v) Contracts or orders shall be properly authorized by the customer.

2. Resource Requirements

a) Contracts and specifications shall be reviewed to ensure that the equipment, staff, and other resources required to carry out the work are available. These resources may include the following:

i) Personnel availability ii) Personnel capability iii) Personnel training requirements iv) Material availability v) Facilities and equipment availability vi) Facilities and equipment capabilities vii) Response time or delivery date requirements

b) If deficiencies exist, these shall be discussed with the customer.

c) Customers shall be advised of any likely delays in delivery of services as soon as

possible after DIGOS WATER DISTRICT becomes aware that the delays are possible.



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d) If staff require training before they carry out an assignment, this shall be identified, scheduled, and carried out before they work on the contract.

3. Use of Suppliers

a) The procedures and policy set out in the “purchasing” procedure (see Section 5.5) shall be used to asses and select suppliers. If a supplier shall be involved in a contract undertaken by DIGOS WATER DISTRICT, it shall be confirmed that the supplier can carry out its requirements of the contract.

4. Contract Changes

a) If any change occurs that has an effect on a contract (e.g., a delay), the staff member undertaking the work shall:

i) Advise and review with the customer how this change will affect the contract; ii) Obtain agreement from the customer for the change; iii) Document the change and customer notification and agreement on the

applicable SR; and iv) Notify all appropriate staff of the changes.

b) When an agreement on a change cannot be satisfactorily reached with the customer,

the staff member undertaking the work shall pass the negotiations on to the appropriate management member.



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Issue No. 01

Revision No. 01

Document and Data Control Date 1/10/2017

4.0 Document and Data Control

A. PURPOSE This procedure describes the approval, issue, and modification of quality system documentation.

B. SCOPE This procedure shall apply to all quality system documentation used by DIGOS WATER DISTRICT. This documentation shall include the following:

Externally supplied documents (e.g., third-party manuals, standards) Documentation written in-house (e.g., procedures, work instructions, design plans,

contract specifications, drawings, audit schedules) Computer software (e.g., work records, procedure generating programs, databases) Records (e.g., work records, audit reports, forms, purchasing data)



E. PROCEDURE

1. General

a) These documents shall be monitored and updated when necessary. Information in controlled documents can be reliably considered accurate and up to date.

b) Uncontrolled documents (i.e., not in the documentation database) may be held in

DIGOS WATER DISTRICT and referred to. However, before using information from an uncontrolled document for repair, design, or purchase, the information must be confirmed to be correct by contacting the supplier or originator of the document. Examples of uncontrolled documents include pamphlets, brochures, and catalogs.



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2. Document Approval

a) All documents associated with the quality system shall be reviewed for accuracy and correctness.

b) The General Manager is authorized to delegate the review and approval of quality

system documentation to selected personnel. These personnel and the documents they are authorized to approve are detailed in Table 4.1.

Table 4. 1

Review and Approval Document Type

General Manager Procedures and Work Instructions

Forms

Purchase Orders/Contracts

Quality Plans

Training Schedules

Standards

Audit schedules

Software

Division Manuals

In-house maintenance manuals

Third party manuals

Reference Manuals

Drawings

Division Managers Section Manual

c) The General Manager shall approve the format of all quality documents, including forms and software.

d) The reviewing and approving officer reviews the document to ensure that

i) The document expresses the quality policy, ii) Suppliers and customers receive due consideration, and iii) The document is practicable.



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e) Where applicable, new documents shall have their status sheets signed by the appropriate approving officer before being released for use. For software, the accompanying manual’s status sheet shall be signed.

f) Any staff member may make comment on the need for new documentation. These comments shall be directed to the Division Manager for review.

3. Document Issue and Distribution

a) A list of all quality system documents is maintained in the documentation database. Division Managers are responsible for recording documents in the database.

b) Depending on the type of document, the documentation database shall indicate for each document such information as the document number, title, revision, issue date, and distribution. The database shall also provide a label for each controlled document that uniquely identifies that document.

c) The Quality Circle Chair shall check that the Division Managers prepares, issues, and maintains documents in accordance with procedures.

d) All revisions to a document shall be distributed to locations or individuals as listed in the documentation database.

e) Division Managers shall ensure that appropriate documentation is available at the required locations.

f) Controlled documents are issued only to staff who are authorized to receive them and who have agreed to respect the confidentiality of these documents.

4. Document and Data Changes

a) Documents may be changed and updated in response to requests from customers,

audits or reviews. The original authors of documents and data shall be responsible for the updating of documents.



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b) Changes to documentation shall be reviewed for accuracy and correctness and

approved for adequacy by staff authorized by the General Manager. This authorization is as detailed in paragraph 2(b) of this procedure.

c) Where applicable, changes to documents shall be reflected in the following ways:

i) On their status sheets, which shall be signed accordingly by the approving officer;

ii) By a vertical line in the right-hand margin opposite the change; and iii) By a new issue number;

d) Any employee may comment on the need for changes to documentation. These

comments shall be directed to their immediate supervisor for review with the applicable officers and action if agreed.

e) Particular care shall be given to the effect of a change in a document on other related documents.

f) If, in reviewing a change to documentation, the approving officer believes that

proposed changes may have cost ramifications, a major effect on normal procedures, or an effect on other processes not under his/her supervision, then these changes shall be discussed with, and approved by the General Manager.

g) The current issue status (revision) of all quality system documentation is recorded and maintained in the documentation database.

h) The documentation database indicates the location of all copies of documentation that require reissue and produces this list on a document update sheet. This procedure also produces a record of the document updates (the document update sheet), which is maintained by the Quality Circle through the Management Services Group. A new document or an amendment shall be issued to all those locations or individuals named on this sheet.

i) Revised documents shall be given a new issue number, and the entire document shall be reissued when more than half of the individual pages have been changed.

j) Status sheets shall be updated to reflect the revision status of, and changes to, documentation.



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k) Customers shall be advised of changes to documents normally issued to them and shall be sent the revised copy if the document is a controlled document. If changes to a document will have a significant impact on the nature or quality of product or service, the customer shall be advised of the impact of these changes.

5. Removal of Obsolete Documents

a) Documents that are obsolete shall be clearly stamped “Obsolete” or “Superseded” on

their cover. The document’s obsolete status shall be noted in the documentation database.

b) Division Managers shall ensure that obsolete documents are promptly removed.

c) Quality Circle shall regularly conduct inspections to ensure that no uncontrolled copies of documents are in use.

d) Quality Circle shall maintain copies of all obsolete documentation for reference, legal, and other purposes.

e) The Quality Circle shall monitor the use of documents and follow up any misuse of documents as advised by the top management or others. It shall also monitor any corrective action arising from misuse of documents. Any outstanding corrective action that is more than two months old shall be referred to the General Manager.

6. Storage of Documents

a) All documents, including completed forms and other records, both computer based and hard copy, shall be stored so that they are easily retrieved. All controlled documents shall be recorded in the documentation database.

F. DOCUMENTATION

Documentation Database Document Update Sheet Computer Backup File



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Issue No. 01

Revision No. 01

Process Control Date 1/10/2017

5.0 Process Control

5.1 Water Extraction

A. PURPOSE This procedure describes the water extraction process.

B. SCOPE This procedure shall apply to the water extraction process to be observed by pump operators under Water Resources Division.

C. REFERENCES DIGOS WATER DISTRICT Quality System Manual. Water Resources Division Manual of Operations.

D. DEFINITIONS Drawdown – The distance that the water level falls below the static water level while pumping.

In other words, pumping level minus static water level equals drawdown. Pumping Water Level – The water level during pumping out of water in the well. Specific Capacity – The well discharge that will result in one (1) meter drawdown, expressed as

cubic meters per hour per hour per meter or liters per second per meter. Specific capacity is nearly constant at all flow rates, and is therefore a convenient way to express the ability of the well to produce water.

Static Water Level – The maximum level that the water will rise in the well when the pump is not

operating. Yield – The amount of water a well can produce under a given set of conditions. Maximum yield,

or capacity, is the greatest flow rate that can be steadily pumped out of the well.



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E. PROCEDURE

Activity Person responsible Details

PUMP OPERATOR PUMP OPERATOR PUMP OPERATOR PUMP OPERATOR

The pump operator checks the operation schedule prepared by the supervisor. If, it is not within the schedule, the pump operator does not operate the pump. If it is within the schedule, the pump operator checks and logs pump data containing the following information:

1) Date and Time

2) Static Water Level

3) Flow meter reading

4) Electric Meter reading

5) Voltage

6) Amperage

7) Lubricant level (if applicable).

The pump operator checks if voltage,

ampere is apt.

START

Check Pump

Operation Schedule

Schedule

to

Operate?

Check and Log

*Pump Data

Yes

Do not operate

pump.

No

Check if voltage,

ampere is apt.

See

Page 26



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The pump operator checks the operation schedule prepared by the supervisor. If, it is not within the schedule, the pump operator does not operate the pump. If it is within the schedule, the pump operator checks and logs pump data. The pump operator opens the by-pass valve and lets the water flow. The pump operator waits for five (5) minutes.

Is voltage,

ampere,

apt?

Turn on the pump

Yes

Do not operate

pump.

No

Open the by-pass valve

and let the water flow

See

Page 27

From

Page 25

Wait for five (5) minutes.



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PUMP OPERATOR

The pump operator turns off by-pass valve.

F. DOCUMENTATION

Pump Operation Schedule Pump Data Daily Pump Operation Report

Turn off by-pass

valve

From

Page 26

END



Page No. 5 of 20


Issue No. 01

Revision No. 01


5.2 Water Disinfection

A. PURPOSE This procedure describes the water disinfection process.

B. SCOPE This procedure shall apply to the water disinfection process.


D. DEFINITIONS

Chlorine – chlorine is a poisonous yellow-green gas with a penetrating pungent odor. It is extracted from chlorides through oxidation and electrolysis. In water, chloride (chlorine compounds) hydrolyses to form hypochlorous acid and the hypochlorite ion (free available residual chlorine), which are very toxic to bacteria.

Chlorine Residual – is the total amount of chlorine (combined and free available chlorine) remaining in water at the end of a specific contact period following the infusion of chlorine. The chlorine residual is an important indicator of safe water because as long as the residual chlorine is present in the water disinfection is a continuing process.

Dosage of Chlorine – is the quantity of chlorine applied to a specific quantity of water. Dosage is expressed in milligrams per liter (mg/l) of chlorine.

Dosage Rate – is the amount of chlorine applied per unit time. It is usually in grams/day or kg/day.



Page No. 6 of 20


Issue No. 01

Revision No. 01


E. PROCEDURE



The pump operator wears proper protective device. The pump operator mixes calcium hypochlorite solution as computed, 24 hours prior to the usage of solution. The pump operator sets up the chlorinator and hypochlorite solution according to manufacturer’s instructions.

The pump operator checks if the

pump is in operation.

START

Wear proper

protective device.

Set up chlorinator and

hypochlorite solution according to

manufacturer’s instructions.

Mix calcium hypochlorite

solution.

See

Page 30

Check if the pump is on operation.



Page No. 7 of 20


Issue No. 01

Revision No. 01



PUMP OPERATOR

The pump operator checks if the water pump is in operation. If no, the pump operator does not turns on the chlorinator. If yes, the pump operator turns on the chlorinator. The pump operator checks the chlorine residual of the water within the source.

Check chlorine residual

From

Page 29

Is the

pump in

operation?

Yes

Turn on

chlorinator.

No

Do not turn on

chlorinator.

See

Page 31



Page No. 8 of 20


Issue No. 01

Revision No. 01



PUMP OPERATOR

The pump operator checks if the chlorine residual is according to specified values (1.5 ppm) If no, adjust the chlorination feed rate until the desired amount is obtained. If yes, the pump operator logs chlorination data which contains the following:

1) Date and Time

2) Amount of Chlorine

3) Residual Chlorine

4) Feed rate adjustments (if applicable)

F. DOCUMENTATION

Chlorination Data Daily Pump Operation Report

From

Page 30

Yes

Log chlorination

data

No

Adjust

chlorination feed

rate

Is chlorine residual

according to

specified?

END



Page No. 9 of 20


Issue No. 01

Revision No. 01


5.3 Water Testing

A. PURPOSE This procedure describes the water testing process to ensure that the water being served to the concessionaires meet the standards specified by the Philippine National Standards of Drinking Water (PNSDW).

B. SCOPE This procedure shall apply to the water testing process.



E. PROCEDURE


PUMP OPERATOR PUMP OPERATOR

The pump operator determines the number of samples and the sampling locations in accordance with the standards set by PNSDW. The pump operator collects water samples.

Determine Number of Samples

and Sampling Locations

START

Collect Water Samples

See

Page 33



Page No. 10 of 20


Issue No. 01

Revision No. 01



PUMP OPERATOR

The pump operator labels and logs water sample data as computed, 24 hours prior to usage of solution. The pump operator accomplishes water sample data forms. The pump operator submits water samples and forms to laboratory. The pump operator waits for analysis results. If the samples do not pass PNSDW standards, proceed to flushing activity, review disinfection and go back to collection of water samples. If the samples pass the PNSDW standards, the pump operator logs analysis results.

From

Page 32

Samples

passed

PNSDW

standards?

Yes

Submit water samples and

forms to laboratory

No

Wait for analysis results.


according to

specified?

END

Label and log water

sample data

Accomplish water

sample data forms

Flush system and review

disinfection

Log analysis results.



Page No. 11 of 20


Issue No. 01

Revision No. 01


5.4 Water Sample Collection

A. PURPOSE This procedure describes the water sample collection process as required by the DOH accredited water testing laboratory.

B. SCOPE This procedure shall apply to the water sample collection process.



E. PROCEDURE


PUMP OPERATOR PUMP OPERATOR

The sampling bottle should be kept unopened until the time it is filled. Care must be exercised by the employee concerned to take samples to avoid contamination. In opening the tap, the water sample collector must restrict the flow from the tap that will permit filling the bottle without splashing.

Flame the top of the sampling

bottle for 2-3 minutes

START

Open the tap fully and allow the

water to run waste for 2-3 minutes

See

Page 35



Page No. 12 of 20


Issue No. 01

Revision No. 01



PUMP OPERATOR

The water sample collector will remove the cover and head as a unit, taking care to avoid soiling. Do not rinse the bottle after filling. The submission of water sample must be accompanied with complete identifying and descriptive data. Otherwise, the samples will not be accepted. The water samples must be stored in iced coolers during transport maintaining at least 10 0C temperature. Maximum transport time for water samples is six (6) hours.

From

Page 34

Fill the bottle just below the neck

to provide ample air for mixing

purposes.


according to

specified?

END

Hold the bottle near the

base

Remove the cover and

head as a unit

Submit the water samples to

laboratory.

Replace the cap immediately and

secure the hood around the bottle.



Page No. 13 of 20


Issue No. 01

Revision No. 01


F. DOCUMENTATION

Water Analysis Result Daily Pump Operation Report



Page No. 14 of 20


Issue No. 01

Revision No. 01


5.5 Procurement

A. PURPOSE This procedure describes the procurement process to be observed in the water district.

B. SCOPE This procedure shall apply to the procurement process.



E. PROCEDURE


END-USER PROCUREMENT

PROCESSOR

The end user unit prepares purchase request in four (4) copies. Copy 1 & 2 Accounting Copy 3 End user unit Copy 4 GSO copy Attachments: 2 copies APP The requisitioner shall be the division manager of the end-user unit concerned

The Procurement Processor shall log the PR with assigned PR number.

Prepare Purchase Request

START

Log submission of PR

See

Page 38



Page No. 15 of 20


Issue No. 01

Revision No. 01



GENERAL SERVICE

OFFICER BAC-TWG ADMINISTRATIVE

DIVISION MANAGER

The General Service Officer checks for availability of materials. If the materials requested is available, GSO shall inform the requisitioning unit of the availability of materials and return the PR BAC-TWG shall check and verify technical specifications of the item/s requested. The Administrative Division Manager recommends for the approval of the PR by signing it.

From

Page 37

Return the PR to

requisitioner and

inform the later

of the availability.


according to

specified?

Materials

requested

available?

Yes

No

See Page

39

Check and verify the technical

specifications of the item(s)

Requested

Recommend approval of the

Purchase Request (PR)



Page No. 16 of 20


Issue No. 01

Revision No. 01



FINANCE DIVISION

The Finance Division Manager checks if the request is included in the budget and properly accounted for. If yes, the Finance Division Manager signs the PR If not, the PR will be returned to the requesting unit.

From

Page 38

Check if it is included in the

budget and properly

accounted.

Included in

the budget?

Yes No

Certify that it is checked

against budget

Return the PR to

the requesting

unit.

See Page

40



Page No. 17 of 20


Issue No. 01

Revision No. 01



GENERAL MANAGER BAC BAC OGM GSO SUPPLIER

The General Manager approves PR. The OGM staff will then forward the PR to General Service Office. The BAC Secretariat prepares bidding documents in accordance with RA 9184. The BAC conducts procurement process in accordance with RA 9184. The office of the GM notifies the winning bidder. The GSO issues PO/Contract to the winning bidder. Supplier delivers goods/services.

From

Page 39

Approval of PR

Contract Award

Prepare Bidding Documents

Conduct bidding

Issue PO/Contract to the

Winning bidder

Delivery of goods

END



Page No. 18 of 20


Issue No. 01

Revision No. 01


F. DOCUMENTATION

Purchase Request Inspection Report Inspection & Acceptance Report



Page No. 19 of 20


Issue No. 01

Revision No. 01


5.6 Inspection Acceptance and Issuance of Materials

A. PURPOSE This procedure describes the inspection, acceptance and issuance of materials to be observed in the water district.

B. SCOPE This procedure shall apply to the inspection, acceptance and issuance of materials.



E. PROCEDURE


GSO PERSONNEL. END-USER PROCUREMENT

PROCESSOR

Receipt shall be done at the receiving bay or at any of the pump stations. Receipt shall be made in the presence of the end user.

Documents: 1) Delivery Receipt (1 copy shall be given to the Internal Auditor) 2) Notice of Delivery GSO requests for inspection.

Receive delivered materials

START

Request for inspection



Page No. 20 of 20


Issue No. 01

Revision No. 01



INSPECTORATE TEAM GSO

The Inspectorate Team conducts inspection. Results of the inspection shall be indicated in the inspection report. If it complies with the specification and quality standards, the GSO issues the materials/items to the end user unit. If not, request for replacement from supplier. The GSO issues the materials/equipment to the end user unit.

From

Page 42

Conduct Inspection

Yes

No

Issuance

Compliant as

to quantity

and

specifications?

?

Request for

replacement

END



Page No. 1 of 3


Issue No. 01

Revision No. 01

Control of Non-Conforming Service

Date 1/11/2017

6.0 Control of Non-Conforming Service

A. PURPOSE This procedure describes the system for identification, review and disposition of nonconforming parts of water production in the water district.

B. SCOPE This procedure applies to all nonconforming parts or service found during the in-process and/or final inspection conducted by customer prior to turn-over of the project.


D. DEFINITIONS Repair – To provide remedy damage or defective part to attain conformance to the specifications

but not redoing the affected development phase of the project Rework – To reprocesses the whole affected development phase of the project to assure

conformance to the requirements

E. PROCEDURE See next page.

F. DOCUMENTATION

Corrective Actions Report



Page No. 2 of 3


Issue No. 01

Revision No. 01


Date 1/11/2017


QUALITY TEAM LEADER

The Quality Team Leader identifies deviation from the specified requirements of the unit and reviews at different inspection stages of the unit to ascertain its implication. The Quality Team Leader prepares Nonconforming Parts / Service Logbook indicating the defects of the nonconforming unit found during inspection.

Team Leader gives disposition to the defects found on the nonconforming part and indicates action(s) to be taken. For rework disposition, issuance of Corrective Action Report is necessary. For repair disposition, the Team Leader or Manager determines the need for issuance of Corrective Action Report taking into consideration the impact and number of defects. Update Nonconforming Parts / Service Logbook with the disposition given.

Identify non-conforming service

START

Give disposition and take action



Page No. 3 of 3


Issue No. 01

Revision No. 01


Date 1/11/2017


QUALITY TEAM LEADER

Quality Team Leader monitors the performance of each project and reflects the same in the project report. Summary shall be made indicating the non-conforming units and categorized defect found in each project. Quality Team Leader monitors the performance of each project and reflects the same in the project report. Summary shall be made indicating the non-conforming units and categorized defect found in each project. Team Leader monitors and checks the implementation of the disposition instructions until the unit conforms to the required specifications and monitors those actions taken for those nonconforming unit(s) with issuance of Corrective Action Report. Reviews results of the project performance based on the data gathered and takes appropriate improvement actions where applicable and necessary.

Monitor actions taken and review

results.

From

Page 45

END



Page No. 1 of 4


Issue No. 01

Revision No. 01

Internal Quality Audit Date 1/11/2017

7.0 Internal Quality Audit

A. PURPOSE This procedure describes the system for planning, conducting, reporting and reviewing internal audit and its results in DIGOS WATER DISTRICT.

B. SCOPE This procedure applies to all aspects of Quality Management System of DIGOS WATER DISTRICT.


D. DEFINITIONS Audit. It is a systematic, independent and documented process for obtaining audit evidence and

evaluating it objectively to determine the extent to which audit criteria are fulfilled.

E. PROCEDURE


INTERNAL LEAD

AUDITOR PROCUREMENT

PROCESSOR

The Internal Lead Auditor prepares the Annual Internal Audit Plan before the start of the fiscal year. The frequency of the audit for each area shall be based on its performance on previous audits as well as on the criticality of the operations being performed. The Audit shall be conducted in a semi-annual basis.

Plan the Audit

START



Page No. 2 of 4


Issue No. 01

Revision No. 01



INTERNAL LEAD

AUDITOR

Conduct audit at least once a year 2. The Auditors shall have the minimum qualification: - At least secondary level - Familiar with the organization’s operations - Undergone the IQA Training (ISO 19011 Standard Requirements) The internal auditor prepares for the audit and generates the audit checklist. The checklist generally contains requirements of the ISO 9001 standard, requirements of the documented quality system procedure and the findings from previous audits. Based on the audit plan and the audit checklist the auditor conducts the audit on the specific areas. Ensures that objective evidences for both conformances and non-conformances are clearly documented on the audit checklists, referencing people interviewed, and documents, materials, records and other related items reviewed. Nonconformance Report shall be presented and given to the auditees/concerned groups during the closing meeting.

Conduct the audit.

From

Page 47

Report Audit results.

Prepare for the audit.



Page No. 3 of 4


Issue No. 01

Revision No. 01



INTERNAL LEAD

AUDITOR

Classifications of Findings Major Non-conformance. The absence or the total breakdown of a system to meet the requirements of a clause of ISO 9001 or other reference documents. Minor Nonconformance. Either a failure to meet one requirement of a clause of ISO 9001or other reference documents. General Observation. Findings that could lead into a nonconformance if not addressed (potential nonconformance) Verification of implementation shall be conducted at an appropriate time as deemed necessary or as requested. Verification of effectiveness of the corrective action(s) shall be conducted in a timely manner after the implementation date. Internal Lead Auditor shall then conduct evaluation of the audit process at the end of all the audit schedule for the year and evaluate the performance of auditors for improvement plans the following year.

Verify audit findings and action

From

Page 48

Review Process Audit

Performance.



Page No. 4 of 4


Issue No. 01

Revision No. 01


F. DOCUMENTATION

Annual Internal Audit Plan

Audit Checklist

Non-conformance Report

General Observations

Opportunities for Improvement List



Page No. 1 of 4


Issue No. 01

Revision No. 01

Corrective Action Procedure Date 1/11/2017

8.0 Corrective Action Procedure

A. PURPOSE To ensure that actions are taken to address existing nonconformities to eliminate its root cause to prevent their recurrence or occurrence. To ensure that a detailed process is utilized to identify and systematically resolve and address existing problems or nonconformities and to ensure that actions are taken for those identified areas that can be improved or needs improvement.

B. SCOPE This procedure applies to all processes, including suppliers providing products or services governed by the requirements specified by DIGOS WATER DISTRICT’s quality management system. However, this procedure does not cover customer complaints and feedbacks.


D. DEFINITIONS Correction – The immediate action taken to rectify existing nonconformity or problem. Corrective Action – An action taken to eliminate the root cause(s) to prevent the recurrence of

the problem / nonconformity.

E. PROCEDURE


Concerned personnel shall identify existing problems / nonconformity that needs corrective action

Schedule management

review.



Page No. 2 of 4


Issue No. 01

Revision No. 01



INTERNAL LEAD

AUDITOR QUALITY CIRCLE CHAIR QUALITY CIRCLE CHAIR, DIVISION CONCERNED

1. Non-achievement of OTP (Objectives, Targets and Programmes)

2. Quality management system implementation (excluding audit results)

3. Supplier evaluation results 4. Products or service

provided by supplier 5. Process Performance /

Operations 6. Equipment / Machine

Operation Receiving party shall take immediate action to rectify the existing nonconformity or problem so as not to worsen the situation. Identify all possible causes, collect appropriate data and information. This may include a combination of testing results, review of records results, review of processes results, and/or any other data that may lead to the determination of the fundamental (root) cause of the existing problem / nonconformity Analyze data and information gathered using analytical tools that can be applied to properly distinguish the contributing cause(s) and the fundamental root cause(s) for

Review CAR issuance

From

Page 51

Conduct Investigation and

Analysis



Page No. 3 of 4


Issue No. 01

Revision No. 01



DIVISION HEAD GENERAL MANAGER QUALITY CIRCLE CHAIR

determination of appropriate actions to be taken. Identify all needed activities and tasks that must be accomplished to prevent or eliminate the identified existing nonconformity / problem. Ensure to identify all actions that will be needed to address everything related to the issue. To check the appropriateness and adequacy of the actions to the identified existing nonconformity / problem. May also suggest or recommend changes and corrections whenever necessary. Verification and evaluation of the effectiveness of the implemented corrective action(s) shall be conducted after the verification of action implementation. Results of the verification shall be updated in the Corrective Action Report issuance. Re-issuance of CAR if: 1. Recurrence of the same identified existing nonconformity / problem or occurrence of the identified nonconformity / problem.

Formulate corrective action

From

Page 52

Review and approve corrective

action

Monitor, Evaluate and Verify

the Implementation



Page No. 4 of 4


Issue No. 01

Revision No. 01



QUALITY CIRCLE CHAIR

2. Non-achievement of the targets for OTP set for the period (that is related to the identified existing or nonconformity / problem)

1. Receipt of customer complaint or negative feedback on the same issue.

4. Occurrence of another nonconformity / problem due to the implementation of actions All issuances shall be analyzed to determine trends and areas of significance. This shall be done to assess the performance and need for improvement of the Corrective Action procedure. Result of assessment shall be discussed during the management review.

F. DOCUMENTATION

Corrective Action Report

CAR Monitoring and Tracking

From

Page 53

Review and Monitor Results.



Page No. 1 of 3


Issue No. 01

Revision No. 01

Risk Assessment Procedure Date 1/11/2017

9.0 Risk Assessment Procedure

A. PURPOSE This procedure is used in the identification of risk that can affect the quality of product and the identification of controls associated with DIGOS WATER DISTRICT activities and services and to identify those that are significant so they can be assigned as high priority for mitigation.

B. SCOPE This procedure applies to all activities and services of DIGOS WATER DISTRICT.


D. DEFINITIONS Risk – A combination of the likelihood of occurrence of a hazardous event or exposure(s) and the

severity of the injury or ill health that can be caused by the event of exposure. Risk assessment – A process of evaluating the risk arising from a hazard(s), taking into account

the adequacy of any of existing controls, and deciding whether or not the risk(s) is acceptable.

Impacts and Risk Control – A preventive action necessary to eliminate or control identified

environmental aspects and hazards. Severity – The gravity of effect of identified environmental aspect and hazards. Occurrence – The frequency of generation, incident / accident, consumption, exposure, usage,

amount, etc. of its identified aspects and occupational hazard(s). Detection – The act or process of detecting of the identified environmental aspects and hazard(s).

E. PROCEDURE



Page No. 2 of 3


Issue No. 01

Revision No. 01



PROCESS OWNER PROCESS OWNER PROCESS OWNER

Process owners shall identify risks and possibilities per activity/ process, impact of the risks and the existing controls the organizations. Process Owner evaluates quality risk that have or can have significant impacts. Get the priority number to identify what risks needs to be prioritized Process Owner shall generate the necessary actions to address the risks and communicate the generated action(s) to all involve personnel for the implementation. Ensure that the action(s), responsibility (ies) and expected completion date for the formulated action(s) are well defined, understood and agreed by all involved personnel. Implement approved actions according to agreed implementation date(s) and identify and update as necessary the affected processes and documents of the quality management system Monitoring of the implementation of the action(s) shall be done by the department. Data results from the implementation of action shall be gathered and analyzed for further recommendations or improvement of actions taken.

Identify risk(s) per

activity/process.

Analyze and prioritize risk.

Formulate and approve

reaction plan.

Monitor, Evaluate and Verify

the Implementation of Actions



Page No. 3 of 3


Issue No. 01

Revision No. 01


F. DOCUMENTATION

Risk Assessment Matrix


PROCESS OWNER

All risks shall be analyzed to determine trends and areas of significance Review results.

From

Page 56



Page No. 1 of 2


Issue No. 01

Revision No. 01

Performance Evaluation Date 1/11/2017

10.0 Performance Evaluation

A. CUSTOMER SATISFACTION Digos Water District monitors customers’ perceptions of the degree to which their needs and expectations have been fulfilled. DWD has determined the methods for obtaining, monitoring and reviewing this information.

Customer Services Division has the primary responsibility for Customer Satisfaction as one of the measurement of the Quality Management System and as to whether the organization has met customer requirements. Customer satisfaction shall include collection of authentic data, frequency and validity of analysis. The trend and major elements affecting customer satisfaction and key indicators of customer dissatisfaction will be monitored supported by objective evidence. A customer satisfaction analysis survey will be conducted ONCE IN 12 MONTHS. Further, review of customer satisfaction will be taken by top management during Management Review Meeting as described in Procedure.

B. INTERNAL AUDIT

Digos Water District conducts periodic internal audits, or schedules equivalent audits by the Inter Auditor or by external contractors. The purpose of the internal audit is to determine whether the department's QMS:

conforms to the requirements of the Standard;

is being effectively implemented and maintained.

Internal quality audits are planned and scheduled on the basis of the status and importance of the activity to be audited. Trained personnel independent of those having direct responsibility for the activity being audited carry out the audits, thus ensuring that auditors do not audit their own work. Since DWD has only one employee assigned for internal audit, that timely and periodic monitoring cannot always be fully assured, the water district may arrange for the internal audit function to be performed by other qualified parties. Examples of other qualified parties include but are not limited to:

Independent third-party organizations, such as a qualified consultant or consulting firm.

Qualified internal auditors from other divisions of Digos Water District.



Page No. 2 of 2


Issue No. 01

Revision No. 01

Performance Evaluation Date 1/11/2017

DWD currently schedules internal audits that are performed by the Internal Auditor.

The results of the internal audits are documented and brought to the attention of the personnel having responsibility for the area audited. Management personnel responsible for the area take timely corrective action on the deficiencies found during the audit.

Follow-up activities verify and record the implementation of the corrective action, report the verification results, and close out the audit. Subsequent audits verify the effectiveness of the corrective actions taken.

Results of internal audits and the corrective action are submitted for management review.

C. MANAGEMENT REVIEW

DIGOS WATER DISTRICT’s Top Management shall conduct a Management Review once a year to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization. The following agenda shall be carried out:

Status of actions from previous management reviews – Changes in external and internal issues that are relevant to the quality management system;

Information on the performance and effectiveness of the quality management system, including trends in:

1. Customer satisfaction and feedback from relevant interested parties; 2. Extent to which quality objectives have been met; 3. Process performance and conformity of products and services; 4. Nonconformities and corrective actions 5. Monitoring and measurement results and audit results; 6. The performance of external providers;

The adequacy of resources; The effectiveness of actions taken to address risks and opportunities; Opportunities for improvement.

Output of the Management Review shall include decisions and actions related to:

Opportunities for improvement; Any need for changes to the quality management system; Resource needs.

The Management Review is recorded through minutes of the meeting.