Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf

The most comprehensive Oracle applications & technology content under one roof The most comprehensive Oracle applications & technology content under one roof

Mind the Gap!

Helping you bridge skill gaps for your project controls tools

The most comprehensive Oracle applications & technology content under one roof

Introduc7on

•  Rebecca King – Principal Consultant in User Adop7on at For7or Global

•  Over 10 years in user adop7on on projects –  training, instruc7onal design, eLearning development, facilita7on, project management

– Projects in business transforma7on including business process redesign, organisa7onal restructure, system implementa7on


Agenda

•  Background •  Reasons and Signs of Skill Gaps •  Typical Training Challenges on Projects •  Some Solu7ons that Work •  Our Example


Background

•  Clients approaching us for help •  We determined a real ‘need’ •  We analysed the tools and best prac7ce methods for learning in project controls tools

•  We developed our User Adop7on Framework product to meet specific challenges for projects

•  So…… how to you minimise the ‘people’ issues? How do you improve competency? What are some examples?


Reasons and Signs of Skill Gaps Reasons •  New system implementa7on or upgrade •  Changes to PMO resourcing •  Full classroom training cannot be provided or it’s unsuitable for all Signs •  Need to supplement classroom training with your specific

procedures for managing projects •  End users are not using the system as expected, with downstream

effects •  Your EPPM help desk or super users are overworked.


Typical Challenges

Funding constraints for project training

‘Waves’ of new starters per project/phase

Wide range of user backgrounds and skills

No dedicated project training stream

Produc7vity impact with classroom training

Loss of knowledge with depar7ng specialists

Projects Training


Six Solu7ons that Work

1.  Analyse learning needs 2.  Move learning online 3.  Manage by roles and user groups 4.  Provide users with ownership of learning 5.  Use assessments and repor7ng 6.  Minimise administra7on


1. Analysing Learning Needs

Project-‐only learning requirements






Define your ‘scope’ •  Determine who •  Determine what •  Determine the benchmark skill

level

Define how best deliver training •  Understand restric7ons •  Determine methods for learning


2. Move Learning Online







Cost

Effec7ve

Content

Efficient

•  Online training – variety of content and courses

•  Online deployment and management


Project Induc7on –> Project Methods –> Project Scheduling and Execu7on in P6

Project Induc7on –> Project Methods –> Project Management in P6 –> Advanced Project Planning

Project Induc7on –> Project Methods –> Project Management in P6 –> Repor7ng

Project Induc7on –> Project Methods –> Viewing Projects in P6 –> Repor7ng

3. Manage by User Groups

•  Role-‐specific curriculum •  Integrated understanding of role requirements

•  Reduced produc7vity loss

•  Customisable paths







Project Director

Project Manager

Project Planner

Project Scheduler

Example training – ‘learning path’


4. Provide Users with Ownership







Track and Manage Own Learning Online

• Complete courses as 7me permits

• Repeat topics • Track progress with user reports

Provide Scope to Learn More

•  ‘Pull’ approach to learning

• Advanced courses • Specific topics


5. Use Assessments and Repor7ng







Assessments •  Pre-‐assessments –  Baseline skills –  Poten7al to save on courses

–  Allow ‘personalisa7on’ •  Post-‐assessments –  Compliance-‐proofing

ReporBng •  Compliance •  Iden7fy barriers for learning

•  Gauge course usage –  Immediate feedback for channelling effort


6. Minimise Administra7on

If your project is under-‐resourced in managing training, minimise your overall administra7on effort with a range of tools for:

+  registra7on + delivery +  assessment + repor7ng +  content build








Our Example

•  Understood specific project needs •  Gathered best prac7ce in methods and tools for end user training

•  Built a framework and toolset


User Adop7on Framework

Analyse and Define

Training Needs Analysis Training Strategy

Compile or Develop

Compile learning or build custom courses based on best prac7ce tools and project methods

Assess Skills

Pre-‐ and post-‐ assessments which can be adapted to client specifica7ons

Deploy to Roles

Customisable learning paths for project roles with UPK Knowledge Pathways

Minimise Admin

Lower effort to deploy and adapt in the Portal


DEMONSTRATION UPK Knowledge Pathways – Learning Portal


Examples of Learning Paths Mul7ple-‐course learning path

Single-‐course learning path


Subjects with Assessments

Pre-‐assessment

Post-‐assessment


Standard and Custom Reports

Custom Reports

Standard Reports


In Summary… Six Solu7ons 1.  Analyse learning needs 2.  Move learning online 3.  Manage by roles and user groups 4.  Provide users with ownership of learning 5.  Use assessments and repor7ng 6.  Minimise administra7on

User Adop*on Framework and Knowledge Pathways Example


Mul7-‐mode Applica7on Simula7ons

System Process Docs and Job Aids

User Acceptance Test Scripts

Training Guides for Instructor and Student

Process Recording and Edi7ng

UPK: Single Source > Mul7ple Outputs


Ques7ons


Thank You

Thanks for your aken7on!

Documents

Primavera _ Rebecca King _ Mind the Gap - Strategies and tools to help bridge end user skills gaps in your project controls implementations.pdf