Presented by:

Bensinger, DuPont & Associates

EAP Plus Employee Orientation

EAP Plus Supervisory Orientation

Welcome & Introduction

• Bensinger, DuPont & Associates

• Staff credentials– Degreed & licensed professionals

Role of EAP Plus

Safety Productivity

EAP Plus Supervisory Orientation

Problems Addressed

EAP Plus Supervisory Orientation

Problems Addressed

Violence & Harassment

EAP Plus Supervisory Orientation

Eligibility

EAP Plus Supervisory Orientation

Types of Referrals

EAP Plus Supervisory Orientation

EAP Plus - How it Works

Quality Assurance

Follow-up with Client

Referral Services

Crisis Intervention• Stabilize callers in crisis

Crisis Intervention

•In person sessions•Work/life services•Community resources

Referral Services

• Were needs met?• Additional services required to implement change?

Follow-up with Client

Client Needs Assessment

• Identify problem(s)• Assess readiness to changeClient Needs Assessment

• Satisfaction survey• Review with QA Committee

Quality Assurance

SupervisoryConsultation

EAP Plus Supervisory Orientation

EAP Plus - How it Works

EAP Plus Supervisory Orientation

Confidentiality

• Confidentiality helps ensure success• Between EAP Plus & client• Release of information• Exceptions

EAP Plus Supervisory Orientation

What’s the Cost?

EAP Plus Supervisory Orientation

Summary

• Personal problems have a serious impact on work and family life

• Available to employees & their family members

• Confidential• Free and easy to use• Available 24 hours a day, 7 days a week

EAP Plus Supervisory Orientation