Employee Assistance Programme (EAP)

Here to pave the way towards a

happier and more productive public

service

What is the Employee Assistance Programme (EAP)?

•The Employee Assistance Programme (EAP) is a programme designed to enhance the professional attitude of public officers and provide assistance, to those persons who are experiencing professional and personal problems, which adversely affect their quality of life and job performance.

What are the objectives of the Employee Assistance Programme (EAP)?

The objectives of the EAP are to:

help officers identify personal problems and find solutions

help officers develop constructive action plans to address personal challenges

help officers develop strategies to deal with work and personal life

Why is the EAP beneficial to the public service?

The EAP will help the government to:

Improve moral and productivity of officers Improve punctuality Improve deteriorating productivity Reduce absenteeism Reduce excessive sick leaveReduce staff turnoverReduce interpersonal conflictEnhance the image of the public service

Who will provide this service? A group of highly trained public officers who have the required experience and training. EAP Practitioners must have attained a Master’s Degree in Counseling, Social Work or Psychology in order to provide counseling services.Practitioners who have not attained a Master’s Degree in Counseling or Social Work will be required to function as intake counsellors and conduct workshops.

EAP Practitioners Service Schedule

All EAP Practitioners will be required to select one day in every week to provide an EAP service.

All EAP Practitioners who are providing counseling services will have a maximum case load of three clients and each client will be eligible for a maximum of six (6) counseling sessions.

What rules and policies govern the conduct of EAP Practitioners?

Code of Conduct and Standard for Counsellors/Practitioners of the Employee Assistance Programme (EAP)

Employee Assistance Programme (EAP) Practitioners Agreement

Employee Assistance Programme (EAP) Services

The EAP will offer workshops which includes the following :

Time Management Stress ManagementAnger ManagementConflict ManagementTeam BuildingEmotional coping

Employee Assistance Programme (EAP) Services

The EAP will offer counseling sessions on:

Domestic ViolenceMarital Conflict Grief AnxietyDepressionMedical Stress

Continuation of Counseling Services

AbuseJob related issuesEmotional DifficultyAlcohol or Chemical DependencyHealth ChallengesDependent Care

Are counseling sessions confidential?Yes! Every counseling session is strictly confidential. No records will be kept on the personal file of the officer, nor will promotion or transfer opportunities be affected by whether or not a person is using or has used this programme.

Are EAP services free?

Government officers will not be required to pay for EAP services.

Where an officer requires more than six (6) counseling sessions he or she will be referred to a Practitioner outside of the government service. Officers will be responsible for the cost of any service outside of the EAP.

When will the services be conducted?EAP services will be conducted on scheduled weekdays during working hours.

Where an officer does not wish to inform his or her supervisor that he or she wishes to use the EAP counseling services, that officer can make arrangements to use the service during his or her departmental or vacation leave.

EAP Support Referrals

Financial Education Support

Spiritual Services Support

Psychological Services Support

Physical &Health Services Support

How can a public officer access the EAP services:

The Ministry of the Public Service will invite officers from various Ministries and Departments to attend advertised workshops.

Officers can access our counseling services through self referrals, supervisory referrals and referrals from family members.

Evaluation

EAP Practitioners will meet with the Ministry of the Public Service every three (3) months to examine the progress and success of the EAP. The assessment will be based on information from:

Customer satisfaction forms Feedback forms for Counselors Feedback from Managers

Promotion of the EAP programmeThe EAP programme will be promoted through the use of:

Ministry to Ministry Information meetingsPromotion on mediaPamphlets WorkshopsGroup counseling

INTERIOR DESIGN

End of EAP Presentation Thank you for your attention