Present status• CDR Portal for BSNL internal communication

launched• PO has been released -23rd July• Coordination meetings were held on 23/06/07,

26/06/07, 29/06/07 and 02.07.07.• Site meetings were held on 22/06/07, 25/06/07,

30/06/07 and 03.07.07• Review meeting conducted at sites on

17/07/07,18/07/07,19/07/07, 20/07/07• POC SSA’s requirement of equipment for placing

POs have been discussed.

NIB Node Details

Chandigarh (A4)Simla (B2)Shimla

Ghaziabad (B2)Meerut (B2)Merrut

Kanpur (B2)Lucknow (A3)Lucknow

Jalandhar (A3)Jammu (B1)Jammu

HaridwarDehradun (B2)Dehradun

Jalandhar (A3)Chandigarh (A4)Chandigarh

Chandigarh (A4)Ambala (B2)Ambala

MPLS 2MPLS 1SSA

Finalised Requirement of N/W Equpt for North Zone

1422222223Additional Module (STM-1) for CR12

046Additional Module (1 port E3) for CR11

63146Additional Module (4 ports E1) for CR10

4111123Central Router9

0127Additional Module (1 port E3) for AR8

640254Additional Module (4 ports E1) for AR7

11212222127Aggregation Router6

659815162541075Ethernet Switch (Unmanaged, 16 Ports)5

35512510000805Remote Router4

60452024040270Ethernet Extender (One Pair)3

8046231351661075Managed Ethernet Switch (24 Ports)2

9013121711516101075Exchange Router1

ShimlaMeerut

Luck now

Jam

mu

Dehra dun

Chandi garh

Ambala

OrderedQty

Finalised Quantity

Tender Qty

ItemS. No.

Finalised Requirement of Other Equpt for North Zone

200141527161520254290AntiVirus for Workstations6

20014152716152025 MS office5

200141527161520251148Workstations (PCs)4

11210202210101520766IP Phones3

3511418107431CES for C-DoT2

18 33008251MTE for E-10B1

Shimla

Meerut

Lucknow

Jammu

Dehra-dun

Chand-igarh

Ambala

OrderedQty

Finalised Quantity

Tender Qty

ItemS.

No.

Networking

• Reliable Transmission Media is Required.

• Maintenance of the transmission links Connecting Datacentre with MPLS shall be made over to the Concerned Regions

• Existing maintenance incharges shall continue to maintain the links connecting the SSAs to the nearest MPLS node and the links connecting different exchanges

Networking (Contd..)• Bandwidth between Aggregation Router to MPLS

shall be E3/ STM1• Backbone Routers in DC shall be connected to two

MPLS nodes, each connectivity shall be 1Gb• This connectivity shall be extended through TWO

nos. of STM16 rings – to connect to two nodes.• STM-16 equipment (CPE) with a provision to have

1Gb port should be installed at DCs• The entry and exit routes of OF cable within the DC

premises should be different. • Internet Routers in DC shall be connected to two NIB

nodes, each connectivity shall be E3/STM1

Preparedness of switches• Readiness of the switches for 100% CDR generation for

all the calls.• Availability of at least one week CDR storage capacity in

the switches.• Availability of X.25 interface for pulling the CDR files.• Speed of data transfer of X.25 interface to be minimum

64 Kbps.• Conversion of all CDOT RAX switches and standalone

CDOT SBM switches to ANRAX and RSUs.• Software upgradation of C-DoT MBMs to 2_2_1_9.

• Standardization of the values of the Subscriber

parameters.

Pending CDoT conversions

12 (Manigunj, Gahdeo, Garhi, Kahela, Kasmandikala, Aalal, Kadhawara,

Komharawan, Mall, Navioanah, Sansarpur, Dedaman

NilMalihavadLucknow

1 (Trilokpur)

Jammu

3 (Bani (2), Mahanpur (1))

NilBasoli

Jammu

3

(Koti, Tuni, Chillhar)

NilChakottaDehradun

NilNilChandigarh

NilNilAmbala

RAXCDOT SBM

SDCASSA

Contd…

Pending CDoT conversions (contd)

6 (Kibber, Hurling, Losar, Tabo,

Sagnam, Schling)Kaza

5 (Chango, Yangthang, Gaibang, Namgia,

Nesang)

1 (Moorang)

Pooh

2 (Purban, Raksham)

1 (Sangla)

Recongpeo

4 (Majhauli, Pulbal, Gomma, Sainjakhad)

Theog

2 (Binan, Kotasiri)

1 (Dalash)

Nimand

2 (Dodragur, Dhamwari)

Rohru

3 (Delath, Madhavani, Kangal)

Rampur

1 (Drogra)

Shimla

Shimla

NilNilMerrut

RAXCDOT SBMSDCASSA

POC SSAs – PCs & Antivirus status • All PCs should have Win XP or Win 2000; Should have a browser.• All SSAs should ensure valid and updated anti-virus running on PCs• If necessary old PCs may be replaced with New PCs of required

config• All Dumb terminals working for DQ, FRS etc should be replaced with

PCs• SSAs have to procure work station PCs for any newly planned CSCs • If any CDMs/Touch screens are provided in the SSAs, details about

connectivity, configuration, Integration of software etc may be intimated.

POC SSAs – Existing Software Applications

CCMSCCMSCCMSTrichurSHIMLA7

CommandirDOTSOFTDOTSOFTDOTSOFTMEERUT6

COSSCommandirCOSSTrichurLUCKNOW5

DOTSOFTDOTSOFTDOTSOFTDOTSOFTJAMMU4

CommandirDOTSOFT/ Commandir

DOTSOFTDOTSOFTDEHRADUN3

DOTSOFTDOTSOFTDOTSOFTDOTSOFTCHANDIGARH2

Integrated with Trichur

COSSIntegrated with

TrichurTrichurAMBALA1

FRSDQ CommercialBilling SSAS. No.

All India Status – Dotsoft in 183 SSAs; Trichur in 147 SSAs out of 334 SSAs

POC SSAs – Data cleansing issues • Customer data across various systems such as Billing,

Commercial, FRS and exchange data shall be cross checked to see that there is uniqueness in the data

• Existing customer data shall be purified by removing duplicates etc. Customer categories shall be properly identified and mismatches corrected.

• Finalisation of closed cases should be completed and Special drive should be taken to clear Outstanding cases by setting up HPCs

POC SSAs – Data Collection items • All existing connections of a Customer (office, home,

Mobile, LC shall be obtained as far as practicable for creation of unique customer ID

• Group id can be a corporate id or family id• Corporate id/Family id shall be created for corporate

groups/Families where in customer ids may be a subset.• Mobile (even if non-BSNL) and e-Mail of the customer

should be taken for SMSing/ eMailing the customers any service related information/issues

POC SSAs – Data related to provisioning Exchange related information such as

• Vacant numbers,

• Date on which the no. became vacant,

• NE numbers,

• Catgegory specific port information for provisioning of PCO , ISDN or CLI cases,

• Faulty NEs in both swiches and DLCs

• DSLAM related information (spare ports, faulty ports)

should be prepared

POC SSAs – Data related to FRS MDF& OD information like

Vertical no., NE No., Cabinet details, Pillar No., Pillar-in, Pillar-out, DP No., DP Tag, Block wiring details, DLC and DSLAM details, Staff no. contact nos. of the lineman/JTO/TTA/SDO/DE,

shall be verified and updated.

POC SSAs – Data migration issues

• Migration of data of both closed and working customers

• Installation address and billing address along with PIN code.

• All unpaid bills and paid bills for the past 6 months.

• Bank code and branch code for customers using ECS

• Other data such as debits, credits, DEPOSITS, accessories and facilities.

POC SSAs – Data migration issues

• For a customer

• Class code (Individual, Service, PCO, TAC etc.)

• Category code

• Rural/ Urban

• Plan or Usage rate IDs

• Billing schedule

• RATING – Duration based or MCUs ?

Basic Services Call Centres

• Circlewise Call centres established at Uttaranchal and Haryana (Outsourced)

• SSA wise / Cluster of SSAs wise call centres to migrate to Circlewise Call Centres

Call Centres - Existing Status (as on 31.5.07)

83898

3016EPABX basedCircleUAL => Dehradun7

BSNL10610Server basedCluster of

SSAs => Noida

BSNL10610Server basedCluster of

SSAs => Bareilly

BSNL10610Server basedCluster of

SSAsUPW => Meerut6

1908Server basedCluster of 8

SSAsUP(E) => Lucknow (**)5

24017EPABX basedSSAPB => Patiala (**)4

JK (**)3

Outsourced6027EPABX basedCircleHR =>Gurgaon2

----------HP1

Equipment owned by

IVRS ports

No of positionsBased OnCircle/SSASSAS No

** Tender evaluation under progress

Call Centres in CDR Tender

• Procuring the call centre equipment:– IP EPABX– IVRS– CTI– ACD– IP Phones

• Circles to procure PCs for call centre positions (if required)

IVRS Configuration

1547838Minimum IVRS Port requirement including DR (Without FAX ports)

16 faxes at any given time

--FAX Capability

76698Agents

71.471.4Subscribers ( In Millions)

ProposedExistingZone

Responsibility matrix

• Zonal Coordinators:– Coordination with Civil and Electrical– Coordination with SIs– Coordination with NIB– Coordination with Telecom Regions– Coordination with other circle coordinators– Receipt and maintaining stores of Data

centre

Responsible matrix (Contd..) • Circle/SSA Coordinators:

– Preparation of switches for CDR Project– Upgradation of PCs whereever required– Anti-virus– Making Available Transmission links for Project

rollout– Maintenance of CSR and Switch (CDR) network– Maintenance of Call centre– Receipt and maintaining stores

Status of Data Centre - Chandigarh

• Site meetings were held on 27/06/07 and 17/07/07

• Some of the pending issues– Finalisation of Layout– Finalisation of Power requirement– Review of Civil and Electrical Works

after finalisation of Layout and Power requirements

– Review of transmission and network requirements