Prepared by Connie Ji 04Feb,2013 How to Read Fare Notes of Lufthansa Product 04Feb,2013

Prepared by Connie Ji

04Feb,2013

How to Read Fare Notes of Lufthansa Product

04Feb,2013

Prepared by Connie Ji04Feb,2013Seite 2

Fare Layout Introduction (i.e. CN-EU fare)

Fare Notes Reading (i.e. ELNNBB, PVG-FRA)

Penalty (i.e. TLNCBB, PVG-FRA)

Applicable OW Fare (esp. When refund calculation)

Q&A

Contents


Fare Layout Introduction

One way

Round trip

Currency

Booking class


Fare Layout Introduction



Fare Notes Reading (i.e. ELNNBB PVG-FRA)

Penalty (i.e. T/class)


Q&A

Contents


实例解读04FEB13**04FEB13/LH SHAFRA/NSP;EH/TPM 5495/MPM 7728

06 ELNNBB 4350 E NRF S01NOV 31MAY+ + + 12M M

07 TLNCBB 5000 T NRF S01NOV 31MAY+ + + 12M M

08 SLNCBB 5750 S NRF S01NOV 31MAY+ + + 12M M

Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)



RU.RULE APPLICATION --- 规则适用范围RESTRICTED ECONOMY FARE FROM CHINA TO EUROPE

APPLICATION AREA （地区） THESE FARES APPLY

FROM CHINA TO EUROPE. （从中国至欧洲） CLASS OF SERVICE （舱位） CAPACITY LIMITATIONS （有限空位开放） THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED

ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH

FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS.

THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE

AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE

CARRIERS BEST JUDGMENT OTHER CONDITIONS

MILEAGE UPGRADE PERMITTED FOR BOOKING CLASSES

B/Y/D/C/J. FOR FURTHER BOOKING CLASSES AND

CONDITIONS CONTACT CARRIER FOR DETAILS. THESE FARES APPLY FOR ECONOMY CLASS SERVICE. （经济舱）


Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)MN.MIN STAY --- 最短停留期 FOR ROUND TRIP FARES TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN 6 DAYS AFTER DEPARTURE FROM FARE ORIGIN （出发以后最早 6天可以从折返点返回） OR - TRAVEL FROM TURNAROUND MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN. （从折返点返回不能早于出发以后第一个星期日）

MX.MAX STAY ---最长停留期 FOR ROUND TRIP FARES TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN （从最后停留点的返程不能晚于出发后 12个月）

SE.SEASONS --- 季节性 FOR ELNNBB TYPE FARES PERMITTED 01NOV THROUGH 31MAY ON THE FIRST INTERNATIONAL SECTOR. （允许首段国际航段在 11月 1日至 5月 31日之间）



SR.SALES RESTRICT --- 销售限制 EXTENSION OF TICKET VALIDITY IS NOT PERMITTED. ---不允许延长机票有效期 TICKETS MAY NOT BE SOLD IN IRAN, ISLAMIC REPUBLIC OF.--- 不允许在伊朗，伊斯兰销售。 TICKETS MAY ONLY BE SOLD IN AREA 1/AREA 2/AREA 3. ---只允许在 1/2/3地区销售 NOTE - 注意事项 SALES RESTRICTIONS/ SEQUENTIAL USE OF FLIGHT ---机票票联要按顺序使用 COUPONS OTHER CONDITIONS SEQUENTIAL USE OF FLIGHT COUPONS - THIS FARE IS ONLY VALID IF THE FLIGHTS ARE TAKEN IN THE BOOKED SEQUENCE. OTHERWISE THE FARE WILL BE RECALCULATED BASED ON THE ACTUAL FLIGHT ROUTING. RESPECTIVE REISSUE MUST BE DONE AS DESCRIBED IN GGAIRLHPT5INFO - OUT OF SEQUENCE REISSUE /1A USER/ GC.LH - GP.68 /1G USER/ G/AIR/LH0 - CAT TICKETING /1P USER/ ESERVICE.SABRE.COM - CAT TICKETING /1S USER/ S.LHB/TICKETING /1V USER/



AP.ADVANCE RES/TKT ---- 预售期 RESERVATIONS ARE REQUIRED FOR ALL SECTORS. WHEN RESERVATIONS ARE MADE AT LEAST 72 HOURS BEFORE 如果预定是出发前 72小时做的，那么预定之后 72小时内要出票。 DEPARTURE TICKETING MUST BE COMPLETED WITHIN 72 HOURS AFTER RESERVATIONS ARE MADE.

OR - RESERVATIONS ARE REQUIRED FOR ALL SECTORS. 或者，预定后 24小时内就要出票。 TICKETING MUST BE COMPLETED WITHIN 24 HOURS AFTER RESERVATIONS ARE MADE. NOTE -

WAITLIST NOT PERMITTED AT TIME OF TICKETING. 不允许候补状态出票 TIME OF TICKETING IS DEFINED ACCORDING TO TICKET TIME LIMIT. IF TTL IS NOT RESPECTED ALL SEGMENTS

WILL BE CANCELLED. DUE TO AUTOMATED TICKETING DEADLINE CONTROL DIFFERENCE COULD EXIST BETWEEN THE FARE RULE LAST TICKETING DATE AND THE SYSTEM GENERATED TICKETING DEADLINE MESSAGE. THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES.

由于自动控制出票时限，所以票价规定的最后出票时间和系统产生的出票时限可能存在差异，按最严格的出票时限执行。 ANY RESERVATION NOT TICKETED AT LEAST 26 HOURS BEFORE DEPARTURE WILL BE CANCELLED. THIS APPLIES IRRESPECTIVE OF THE ABOVE MENTIONED DEADLINES. RESERVATIONS MADE WITHIN 26 HOURS BEFORE DEPARTURE REQUIRE TICKETING AT THE SAME TIME.

任何出发前 26小时尚未出票的预定都会被取消。此条适用于任何以上出票时限的规定。出发前 26小时之内的预定，即定即出。


IF THE FARE COMPONENT INCLUDES

TRAVEL BETWEEN XMN/CAN AND HKG


TRAVEL BETWEEN AREA 3 AND EUROPE


TRAVEL WITHIN CHINA

IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE

Ti


AND IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN CHINA THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY LH FLIGHT ANY CA FLIGHT OPERATED BY CA ANY ZH FLIGHT OPERATED BY ZH.

IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN XMN/CAN AND HKG THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY LH FLIGHT ANY CX FLIGHT OPERATED BY CX ANY KA FLIGHT OPERATED BY KA.

AND IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN AREA 3 AND EUROPE (在三区和欧洲之间) THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY LH FLIGHT OPERATED BY LH (汉莎实际承运的汉莎航班) ANY LH FLIGHT OPERATED BY LX.(瑞航实际承运的汉莎航班)

AND IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE THEN THAT TRAVEL MUST BE ON ONE OR MORE OF THE FOLLOWING ANY LH FLIGHT ANY LO FLIGHT OPERATED BY LO ANY OS FLIGHT OPERATED BY OS ANY OS FLIGHT OPERATED BY VO ANY OS FLIGHT OPERATED BY NG ANY 4U FLIGHT OPERATED BY 4U ANY SK FLIGHT OPERATED BY SK ANY SN FLIGHT OPERATED BY SN ANY TP FLIGHT OPERATE BY TP.

FL.FLT APPLICATION 适用航线



CD.CHILD DISCOUNTS 儿童折扣

ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. 2-11岁儿童，75%票价 TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT. NOTE - FOR CHILDREN TURNING 12 YEARS ENROUTE - ADULT FARE 如果行程中儿童年龄超过 12周岁，全程需购买成人票 HAS TO BE USED FOR THE ENTIRE JOURNEY. OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF 2岁以下婴儿, 不占座，10%票价 THE FARE. TICKET DESIGNATOR - IN AND PERCENT OF DISCOUNT. NOTE - FOR INFANTS TURNING 2 YEARS ENROUTE - DUE TO 婴儿如果在行程中超过 2周岁，全程需购买儿童票 SAFETY REGULATIONS - A BOOKED SEAT WILL BE REQUIRED FOR THE REMAINING PORTIONS OF THE JOURNEY. WHEN A SEPARATE SEAT IS REQUIRED ON A PORTION OF THE JOURNEY - CHILD FARE HAS TO BE USED FOR THE ENTIRE JOURNEY. OR - UNACCOMPANIED CHILD 5-11. ID REQUIRED - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT. NOTE - UNACCOMPANIED CHILD UNDER 5 YEARS OF AGE WILL NOT BE ACCEPTED FOR CARRIAGE. SERVICE CHARGE FOR UNACCOMPANIED CHILD APPLIES. FOR FURTHER INFO PLEASE CHECK GGAIRLHPT11INFO.



AD.AGTS DISCOUNTS 代理人折扣 NONE UNLESS OTHERWISE SPECIFIED 无 OD.OTHER DISCOUNTS NONE UNLESS OTHERWISE SPECIFIED

SO.STOPOVERS 停留点 STOPOVERS NOT PERMITTED ON THE FARE COMPONENT. 不允许

TF.TRANSFERS/RTGS 转机点 4 TRANSFERS PERMITTED IN EACH DIRECTION FREE 每个方向（总共）允许有 4个 1 FREE IN CHINA IN EACH DIRECTION （其中）每个方向在中国 1个免费 3 FREE IN EUROPE IN EACH DIRECTION 每个方向在欧洲 3个免费 FARE BREAK SURFACE SECTORS NOT PERMITTED AND EMBEDDED SURFACE SECTORS PERMITTED ON THE FARE COMPONENT. NOTE - UNLESS RESTRICTED BY ROUTING ATTACHED TO FARE RECORDS.



SU.SURCHARGES 附加费 FOR ROUND TRIP FARES A SURCHARGE APPLIES. NOTE -

SURCHARGE OF CNY 800 FOR RETURN JOURNEY TO HKG. 回香港加收 800元

THIS SURCHARGE DOES NOT APPLY FOR OUTBOUND TRAVEL 此附加费不适用于广州始发运价 FROM CAN. *** GENERAL RULE FOLLOWS *** BETWEEN FRA AND AREA 3 THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MAY ONLY BE SOLD IN IRAN,ISLAMIC REPUBLIC OF. AND - INFANT 0-1 WITHOUT A SEAT. THERE IS NO FUEL SURCHARGE PER DIRECTION. NOTE - SALE OF THIS FARE IS PERMITTED WORLDWIDE. THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE SOLD IN ISLAMIC REPUBLIC OF IRAN. THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MAY ONLY BE SOLD IN IRAN,ISLAMIC REPUBLIC OF. A FUEL SURCHARGE OF EUR 132.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE. NOTE - SALE OF THIS FARE IS PERMITTED WORLDWIDE. THIS SURCHARGE IS ONLY APPLICABLE WHEN TICKETS ARE SOLD IN ISLAMIC REPUBLIC OF IRAN.

TE.TKT ENDORSEMENT 背书 THE ORIGINAL AND THE REISSUED TICKET MUST BE ANNOTATED - 原始票和换开票的背书栏必须注明

NONREF/FL/CHG RESTRICTED - AND - CHECK FARE NOTE - IN THE （左边红字的英文） ENDORSEMENT BOX.



PE.PENALTIES 罚金 CANCELLATIONS 行程取消 ANY TIME TICKET IS NON-REFUNDABLE. 恕无退票 WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. 乘客或家庭成员死亡可以免除（必须提供死亡证明） NOTE - WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. ---- THE FOLLOWING RULES APPLY PER PRICING UNIT. WHEN COMBINING FARES THE MOST RESTRICTIVE CANCELLATION CONDITIONS APPLY FOR THE ENTIRE PRICING UNIT. ---- FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF 如果拒签，出发前可以全退。（中国地区收 300元手续费） REJECTION OF VISA. EMBASSY STATEMENT REQUIRED. 要求提供领馆拒签证明。 ---- REFUND OF UNUSED FEES AND TAXES PERMITTED. UNLESS APPLICABLE OW/RT FARE PLUS TAXES FOR ACTUAL TRAVEL IS HIGHER THAN WHOLE ORIGINAL TICKET. IN THIS CASE NO TAX OR FEE REFUND WILL BE PERMITTED. EXCEPTION- THE TICKET PURCHASER IS NOT ELIGIBLE FOR A REFUND OF THE PASSENGER FACILITY CHARGE TAX ON UNUSED/ NONREFUNDABLE OR EXPIRED TICKETS ---- FOR NON REFUNDABLE TICKETS THE YQ/YR FUEL AND 不可退款的机票， YQ/YR和其它安全附加费不退。 SECURITY SURCHARGE WILL NOT BE REFUNDED. ---- THE OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED. OPC费不退（如信用卡附加费）目前中国始发运价暂无此收费



PE.PENALTIES 罚金CHANGES 改动 ANY TIME CHANGES NOT PERMITTED. 不允许更改 WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - 乘客或家属死亡可免，必须提交死亡证明 WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. -------- THE FOLLOWING RULES APPLY PER FARE COMPONENT /DIRECTION. -------- CHANGES NOT PERMITTED FOR REISSUE/REVALIDATION/ REROUTING/REBOOKING. MCO ISSUANCE NOT PERMITTED. PLS REFER TO REFUND SECTION IF APPLICABLE. -------- CHANGES NOT PERMITTED IN CASE OF NO SHOW. PLS REFER TO REFUND SECTION IF APPLICABLE.



CO.COMBINABILITY 票价结合 END-ON-END NOT PERMITTED. SIDE TRIPS PERMITTED. APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23. OPEN JAWS 缺口程--票价可以半程结合 FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OR DOUBLE OPEN JAWS. A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN FARE COMPONENT. PROVIDED - THE OPEN SEGMENT MUST BE WITHIN -WITHIN AREA 1 OR WITHIN AREA 2 OR WITHIN AREA 3 COMBINATIONS ARE WITH ANY FARE FOR CARRIER LX/OS/SN/ 组合适用 LX/OS/SN/LH/NH LH/NH IN ANY RULE AND TARIFF. ROUND TRIPS/CIRCLE TRIPS 往返行程--票价可以半程结合 FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM ROUND TRIPS -TO FORM CIRCLE TRIPS A MAXIMUM OF TWO INTERNATIONAL FARE COMPONENTS PERMITTED. PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR CARRIER LX/OS/SN/LH/ 组合适用 LX/OS/SN/LH/NH NH IN ANY RULE AND TARIFF.



HI.HIGHER INTERMEDIATE POINT 高价中点 THE HIGHER INTERMEDIATE POINT RULE DOES NOT APPLY FOR STOPOVERS. NOTE - HIGHER INTERMEDIATE POINTS AND MILEAGE SURCHARGE MAY BE IGNORED IF ROUTING DOES NOT EXCEED 25M 如果里程不超 25M, 可以忽略高价中点。

VC.VOLUNTARY CHANGES 自愿改动 VOLUNTARY CHANGES CONDITIONS MAY APPLY FOR AUTOMATED REISSUE/REVALIDATION REFER TO PENALTIES CATEGORY *PE FOR DETAILS ---参照“PENALTIES”






Q&A

Contents



在LH/OS/LX的机票换开指导中，我们根据近期常见ADM,提醒代理人特别注意以下有关运价在Penalty方面的规定。 1. 任何的航班更改或换开必须在原航班起飞前完成，航班更改在电脑中完成后，换开或支付改票费应该在电脑更改后的24小时之

内完成，不得导致原航班No- Show。如果乘客的原定航班NO-SHOW了，LH/ OS的机票则不得更改，而只适用于退票申请，是否有票款退还则要根据原票价规则的退票规定来执行。LX的机票则按照noshow后的原票价规则执行，大多数的LX折扣舱位noshow后都是不能更改不能退票的。

例，原被更改的航班为5月1日出发的 LH729上海－法兰克福航班，任何的更改或最终的换开新票必须在5月1日之前完成。如果电脑记录在4月20日更改完毕，相应的机票换开要在24小时之内完成。如果电脑记录在4月30日更改完毕，相应的机票换开也要在4月30日内完成，因为任何更改最终的新票换开都必须在5月1日之前完成。 2. 票价更改规则用英文公布，不遵守规定而由此产生的ADM将由换开代理人承担。请大家务必留意。

近期常见错误：Ori gi n & Desti nati on Change 如果运价规则中规定不可以更改出发地和目的地（ori gi n and desti nati on change not al l owed), 请代理人一定要严格执行。此条规则无论机票是否使用，均适用。例：PVG- FRA-PVG 运价 TLNCBB, 客人想改成PVG- MUC- PVG. 按照TLNCBB的规定，出发地和目的地不可更改，所以切勿随意更改. 如果有特殊情况，一定要改出发地或者目的地，须升舱至高舱位，然后换开。比如例子中的情况，要升舱至VRCBB（此票价没有出发地/目的地更改限制）,收取差价和改票费。其他情况，须联系销售得到授权。否则，未升舱直接在原票价上更改，一旦产生的ADM,将是罚至更改航段一张新票的价格！



让我们来看看 TLNCBB的 Penalty 规定：CANCELLATIONS 取消（退票） ANY TIME TICKET IS NON-REFUNDABLE. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. NOTE - WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. ---- THE FOLLOWING RULES APPLY PER PRICING UNIT. WHEN COMBINING FARES THE MOST RESTRICTIVE CANCELLATION CONDITIONS APPLY FOR THE ENTIRE PRICING UNIT. ---- FULL REFUND PERMITTED BEFORE DEPARTURE IN CASE OF REJECTION OF VISA. EMBASSY STATEMENT REQUIRED. ---- REFUND OF UNUSED FEES AND TAXES PERMITTED. UNLESS APPLICABLE OW/RT FARE PLUS TAXES FOR ACTUAL TRAVEL IS HIGHER THAN WHOLE ORIGINAL TICKET. IN THIS CASE NO TAX OR FEE REFUND WILL BE PERMITTED. EXCEPTION- THE TICKET PURCHASER IS NOT ELIGIBLE FOR A REFUND OF THE PASSENGER FACILITY CHARGE TAX ON UNUSED/ NONREFUNDABLE OR EXPIRED TICKETS ---- FOR NON REFUNDABLE TICKETS THE YQ/YR FUEL AND SECURITY SURCHARGE WILL NOT BE REFUNDED. ---- THE OPTIONAL PAYMENT CHARGE WILL NOT BE REFUNDED.



CHANGES BEFORE DEPARTURE 起飞前（指整张机票未使用时) CHARGE EUR 120.00 FOR REISSUE/REVALIDATION. 换开/改期收 EUR120. WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER. 乘客或家属死亡可免 NOTE - WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE. 必须提供死亡证明 -------- THE FOLLOWING RULES APPLY PER FARE COMPONENT 以下规则适用每一个运价组成部分 /DIRECTION. /每个方向 EXCEPTION- CHANGE FEE WILL BE THE HIGHEST OF ANY 例外：收取整张票更改部分最高的改票费 CHANGED FARE COMPONENT IN THE ITINERARY. -------- CHANGE FEE APPLIES FOR EVERY SINGLE CLOSED 每改一次（封口）收一次改票费 TRANSACTION. ----------- CHILD DISCOUNT DOES NOT APPLY. 儿童无折扣 INFANT WITHOUT SEAT FREE OF CHARGE. 不占座婴儿免费 -------- CHANGES NOT PERMITTED IN CASE OF NO SHOW. NO SHOW后不允许改 PLS REFER TO REFUND SECTION IF APPLICABLE. 请参阅适用的退票规定 --------


Penalty (i.e. TLNCBB, PVG-FRA) CHANGES PERMITTED FOR REROUTING/REBOOKING PROVIDED THE FOLLOWING CONDITIONS ARE COMPLIED WITH- 以下条件满足的话，可以改路线/改日期 REROUTING PERMITTED PROVIDED ORIGIN AND DESTINATION OF THE FARE COMPONENT REMAINS THE SAME. 运价组合里的出发地和目的地相同时，可以允许改路线。（实际上只能改转机点了） REROUTING/REBOOKING PERMITTED PROVIDED ALL CONDITIONS OF THE NEW FARE INCLUDING ADVANCE PURCHASE ARE COMPLIED WITH IRRESPECTIVE IF CHANGE OCCURS TO OUTBOUND OR INBOUND FLIGHT. 无论更改发生在出发或是回程航班，只有当新运价的所有条件都满足，包括预售期，才允许更改路线/日期。 WHEN THE NEW ITINERARY RESULTS IN A HIGHER FARE 当新路线的运价高了，收差价+改票费 THE DIFFERENCE WILL BE COLLECTED - AND - THE CHANGE FEE WILL BE APPLIED. WHEN THE NEW ITINERAY RESULTS IN A LOWER FARE 当新路线的运价低了，收改票费，差价不退 THE CHANGE FEE WILL BE APPLIED - AND - NO CREDIT OF THE RESIDUAL AMOUNT WILL BE MADE. REVALIDATION/REBOOKING/REROUTING MUST BE FINALIZED BEFORE DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED PROVIDED ALL CONDITIONS INCLUDING ADVANCE PURCHASE ARE COMPLIED WITH. 当运价的所有条件包括预售期都满足，改日期/改路线必须在原定航班起飞前完成。 IF NOT DONE BEFORE ORIGINAL FLIGHT BEING CHANGED TICKET WILL ONLY BE VALID FOR REFUND OR NOT APPLICABLE AT ALL. 如果没有在原定航班起飞前完成，机票只能做退票处理或者根本不能使用。 REISSUE/MCO ISSUANCE MUST BE MADE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION BUT NOT LATER THAN DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED. 换开/MCO必须在更改后 24小时内完成，但不能晚于原航班起飞时间。 IF NOT DONE WITHIN 24 HOURS AFTER CHANGE OF RESERVATION AND BEFORE DEPARTURE OF THE ORIGINAL FLIGHT BEING CHANGED TICKET WILL ONLY BE VALID FOR REFUND OR NOT APPLICABLE AT ALL. 如果没有在 24小时以内同时在原航班起飞前换开/MCO, 机票只能做退票处理或者根本不能使用。 THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON- REFUNDABLE. 原机票不能退票部分保持不能退票。 COMPLETELY UNUSED TICKETS CANNOT BE CHANGED INTO 完全未使用的机票不能改成无原开票承运人航段的路线。 A TICKET WHERE ORIGINAL ISSUING CARRIER IS NO LONGER INCLUDED IN THE ITINERARY. TICKET IS THEN 如有此类情况，机票只能做退票处理。请参阅适用的退票规定。 ONLY BE VALID FOR REFUND. PLS REFER TO REFUND SECTION IF APPLICABLE.



AFTER DEPARTURE 起飞后（指机票已部分使用）

举例中的这个 FARE/TLNCBB 的规则与 BEFORE DEPARTURE 起飞前一致。

Non refundableRemain non-refundable

EUR120或更改部分最高收费

Within

24hr

reissue/MCO

(before departure

of original flt)

原定航班起飞前更改完毕

O&D remain same改一次，收一次

CHD ?/INF ?






Q&A

Contents


HKG XFRA LH D 13MAY DRFHK PAR LH D 13MAY DRFHKXFRA LH D 21MAY DRFHK HKG LH D 21MAY DRFHK

HKD 37840CNY 30460

去程 HKG-FRA-PAR 已使用，退回程。

Note: DRFHK 退票费 EUR240

Partially Used ticket

DRFHKOW? CFFHKOW? J22OW? J77OW?

Applicable OW fare

Which fare to Choose?

Result




让我们先来看看 DRFHKOW

在 RU 项中有如下细则：FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE.

所以不可在退票时追溯使用！

让我们再来看看 CFFHKOW

在 RU 项中也有如下细则： FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE.

所以也不可以追溯使用！

让我们最后看看 J22OW

在 RU 项中没有如下细则

所以可在退票时使用！

Paid Fare: HKD37840 (DRFHK)OW Fare: HKD36680 (J22OW)---------------------------------------------------------Remain Fare: HKD 1160 (equal CNY940) 这是可以退的 fare 吗？CXL Fee: EUR 240 (equal CNY2036)----------------------------------------------------------Rest amount: CNY -1096 ( 所以不足的部分还要用剩余的税金补足）






Q&A

Contents


请根据 fare note 来退票 / 改票 .因为 fare note 是实时更新的，一切以电脑中的 fare note 为准。

尤其注意 Penalty 的变化。

有任何不清楚 / 不确定的问题，请及时联系代理人热线。

任何逾越 fare note 规定的改动，必须得到销售授权，否则会有 ADM 产生！

How to Read Fare Note?

Documents

Prepared by Connie Ji 04Feb,2013 How to Read Fare Notes of Lufthansa Product 04Feb,2013