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Predictable and Immediate value
Overview
© 2011 SAP AG. All rights reserved. 2 Confidential
RE
LA
TE
D S
OL
UT
ION
S
SO
LU
TIO
N
PLAN Service RUN Service Build Service
HCM Portfolio Overview Key Services
Technical Upgrade Planning for SAP ERP
Value Assessment for SAP Business Suite
Quick Upgrade Analysis for SAP ERP
Best Practice Workshops for Global
HCM
1-2
1
1
2-4
Talent Management Performance Management
Workforce Process Management
Employee Administration
E-Recruiting
End-user Service De-livery / SAP Shared Service Delivery
Employee Self-Service Manager Self-Service
Technical Upgrade for SAP CRM
Technical Imple-mentation of Enhance-
ment Packages
4-
24
Analytics
Mobility
Education
RDS / Predefined Services PLAN BUILD RUN RDS 1-2 Project Duration (weeks)
Enhancement Package Planning for
SAP ERP
1-2
Learning
Organization Management
HCM Shared Services
Performance Mgmt (Q3)
RDS-EE and Mgr Portal (EhP5) Self-Service (EhP4) RDS-SSF HCM
RDS-HCM Core
SAP Learning Solution SAP E-Recruiting 7-9
10
9
7-9 7-9
Enhanced User Interface
RDS-Recruiting (Q2) 5
Self-Service (EhP4) 4
System Landscape Consolidation and
Harmonization Service
4-6
24-
96
Implementation of Mobility for SAP - Workflow
SAP Education for SAP ERP HCM
RDS for Mobile Apps & Infrastructure
1-2 8
© 2011 SAP AG. All rights reserved. 3 Confidential
CIO
H
ead
of H
uman
Cap
ital
HCM Roadmap
Start and build on top in a step-by-step way
Added functionalities
“Next Solution”
Enhanced User Interface -
Recruiting
Value Partnership
Customer-specific
(Cons. & CD)
Education
Max Attention /
Safeguarding
“Suite/Prime”
Core
“Human Capital” (Key Element)
RDS-HCM Core
10
“At Project”
Operations Planning
Assessment
Application Lifecycle
Mgmt Services
System Landscape Consolidation &
Harmonization Service
Testing & Quality
Mgmt Services
“Infrastructure” “Interaction Center” “IT Operations” “IT Organization”
Data Migration Service
Mobile Infrastructure
Transformation
IT Service Management
Design & Setup
Shared Service
Framework-HCM)
Post-Production
Support for RUN SAP
SAP Application
Management
Center of Expertise
Set Up & Development
Organizational
Change Mgmt Consulting
Enterprise Architec-
ture & Roadmap Design
2-3
1
24-96
4-6
1-2 4
48-275
12-72
26
RDS / Engineered Services PLAN BUILD RUN 1-2 Project Duration (weeks) RDS
SAP Learning Solution
Recruiting
RDS-Recruiting (Q2)
7-9
5 Self-Service (EhP4)
Implementation for Mobility
for SAP - Workflow
RDS for Mobile Apps &
Infrastructure
RDS-EE and
Mgr Portal (EhP5)
7-9
Performance Mgmt (Q3) 7-9
Shared Service
Framework-HCM (Q3)
4
“Cross”
1-2
9
9
48-275
8-20
8
© 2011 SAP AG. All rights reserved. 4
Overview of each of the HCM RDS packages
SAP ERP HCM rapid-deployment solution for personnel administration and
organization management
Rapid deployment of the employee and manager portal in SAP ERP
SAP Rapid Deployment Solution for Mobile Apps and Infrastructure
Rapid deployment of Shared Service Framework for HCM
© 2011 SAP AG. All rights reserved. 5
What’s in SAP ERP HCM rapid-deployment solution for
personnel administration and organization management?
SAP brings together software and services in a new offering
that gives you compelling HCM core functionality - Quickly
and Affordably!
A generic, non-country specific template of globally applicable HCM business
processes and structures in the areas of Personnel Admin and Org Management
Global template designed as a „building block‟ to facilitate country localization at a
later stage
Pre-configured content based on HCM best practices
Platform to implement customer-specific options
Project accelerators to expedite implementation of the solution
Proven implementation methodology to ensure project success
© 2011 SAP AG. All rights reserved. 6
A COMPELLING HCM SOLUTION DELIVERED QUICKLY AND AFFORDABLY –
Allowing you to optimize your global processes and increase the transparency of
workforce data
•
•
•
•
What’s in SAP ERP HCM rapid-deployment solution for
personnel administration and organization management?
© 2011 SAP AG. All rights reserved. 7
SAP ERP HCM rapid-deployment solution for personnel administration and organization management
© 2011 SAP AG. All rights reserved. 8
Scope Details User-Defined Changes Allowed
SAP core software installation
Installation check of development system
Activation of preconfigured content for SAP ERP HCM
HR Structures
A single, global personnel area is defined
Assignment of personnel subareas to personnel areas
Assignment of personnel area to company code
Assignment of employee subgroups to employee groups
Non-payroll relevant payroll area
Global organization management structure – organization
units, positions, and jobs
Solution supports the global template rollout to one
country and the English language
Overwrite samples and/or descriptions as required
of the personnel areas and subareas within the
global enterprise structure
Modify or adapt sample personnel sub area
assignments and/or descriptions as required
Given samples based on HCM Best Practices; the
global personnel structure may be overwritten or
customized as required
Modify or adapt sample employee subgroup
assignments and/or descriptions as required
Overwrite samples and/or descriptions as required
of the global organization structure
Detailed Scope – HR Structures
© 2011 SAP AG. All rights reserved. 9
Scope Details User-Defined Changes Allowed
Personnel Administration
Pre-defined, pre-configured set of global master data
infotypes (IT):
IT0000 – Actions
IT0001 – Organizational Assignment; Work
Contract and Administrator values are out of
scope.
IT0002 - Personal Data
IT0003 - Payroll Status
IT0006 – Addresses; standard Address Types are
included.
IT0009 Bank Details - main bank and additional
bank types are included.
IT0021 - Family Member / Dependents
IT0031- Reference Personnel Numbers.
IT0032 - Internal Data; for the storage of Previous
Personnel Number only
IT0041 - Date Specifications; Start Date and
Seniority Date are part of the scope
IT0105 – Communications; standard
communication types for subtypes 0001 (user ID)
and 0010 (e-mail) are included
IT0302 - (Additional Actions; will be activated to
permit the entry of more than one Action on the
same date.
Infotype field values and descriptions may be
changed. For example: an additional address
subtype may be added, or text of an existing one
changed.
The infotype and action menus may be
customized, if required
The sequence of infotypes within the actions may
be modified within the recommended configuration
framework
New action reasons and their assignments may be
created or altered
User-group dependency may be altered
Screen modifications not requiring technical
enhancements may be done within given
parameters as defined in table T588M
Detailed Scope – Personnel Administration
© 2011 SAP AG. All rights reserved. 10
Scope Details User-Defined Changes Allowed
Personnel Administration (cont.)
Payroll and time related infotypes and configuration
settings:
IT0007 - Planned Working Time; basic work
schedules, such as one hourly and one salaried,
will be delivered as examples
IT0008 - Basic Pay; one hourly wage type and one
salaried wage type are included as examples
Configuration settings for in-scope infotypes
Choice of Infotype and Action menus
Pre-defined, pre-configured set of global personnel
actions:
Hire
Rehire
External Hire
Transfer
Position Change
Leave of Absence (Paid)
Leave of Absence (Unpaid)
Return from Leave of Absence
Termination
Retirement
Initial Hire (used for Data Migration)
Position Assignment (used for Data Migration)
Assignment of action reasons to actions
Infogroups and user-group dependency
Standard screen headers and screen modification
Detailed Scope – Personnel Administration (cont.)
© 2011 SAP AG. All rights reserved. 11
Scope Details User-Defined Changes Allowed
Organization Management
Global organization hierarchy provided as a template to
build upon
Sample organization structure with common jobs,
positions, and organization units
Basic configuration settings
Set active plan version
Number range assignment
Organization management objects – organization units,
positions, and jobs
Key relationships between organizational objects
Inheritance of account assignment features by positions
Integration settings in organization management
Integration of personnel planning and master data
Key global organization management infotypes
Global organization structure samples values may
be adapted, or field texts can be changed
Organization management objects sample values
may be adapted, or field texts can be changed
Additional key relationships may be added
Detailed Scope – Organization Management
* CRM standalone scenario only
© 2011 SAP AG. All rights reserved. 12
Installation check
Initial scoping workshop to understand and
cover your requirements
Project documents: Work Breakdown Structure
including a project schedule, Test Scripts and
Scoping Questionnaire
Activation and Unit Test of solution for the SAP
ERP HCM rapid-deployment solution for
personnel admin and org management in the
development system
Knowledge transfer to key users on configured
SAP ERP HCM rapid-deployment solution for
personnel admin and org management system
Support for going live
What does SAP deliver?
Provide the IT infrastructure (server)
Install the SAP ERP version ERP 6.0 EHP5,
on the development, quality assurance and
production environments, etc
Provide remote access to systems for SAP
team
Provide designated contact people in the
business and IT departments
Conduct end-user training and change
management
Performance and integration testing
Data migration and cleansing
Transport to QA, training, production, etc
Post go-live support
What do you have to do?
Key Deliverables
© 2011 SAP AG. All rights reserved. 13
Customers Are Already Succeeding with Personnel Admin
and Org Management with SAP ERP HCM
© 2011 SAP AG. All rights reserved. 14
Overview of each of the HCM RDS packages
SAP ERP HCM rapid-deployment solution for personnel administration and
organization management
Rapid deployment of the employee and manager portal in SAP ERP
SAP Rapid Deployment Solution for Mobile Apps and Infrastructure
Rapid deployment of Shared Service Framework for HCM
© 2011 SAP AG. All rights reserved. 15
Streamlined & Automated HR Processes The employee and manager portal in SAP ERP
© 2011 SAP AG. All rights reserved. 16
Unique Solution Concept Superior Usability
Performance & Succession
Management
Learning Recruiting
Planning and
Analytics HCM
Service
Delivery
Talent Management
Scheduling &
Deployment
Global HR
and Payroll
Employee Data
Organizational Data
Competency Data
SAP NetWeaver Portal Extend the process to casual users
The employee and manager
portal
SAP ERP Human Capital Management Solution Overview
The SAP ERP rapid-deployment solution for the employee and manager portal
as first step on the road to HCM Shared Services
© 2011 SAP AG. All rights reserved. 17
Scope Details User-Defined Changes Allowed
The employee portal in SAP ERP
Employee Services
My Processes
Status Overview for processes
Working Time / Time Management
Record Working Time
(Cross-Application Time Sheet)
Create Leave Request
Leave Overview
View Time Account Balances
Benefits and Payments
Salary Statement
Total Compensation Statement
Personal Information
Personal Profile including:
Personal Data
Addresses
Bank Information
Family Members and Dependents
Communication
Internal Data
Personal ID‟s Asia (country-specific)
Alternative Names Asia (country-specific)
Hiding services that are delivered with the rapid-
deployment solution, but not required
Adding Java based services, if already used by the
customer
Multiple addresses
Multiple banks
Multiple family member / dependent types
Pay statement layout should already be defined /
available
Detailed Scope & Changes Allowed The employee portal in SAP ERP
© 2011 SAP AG. All rights reserved. 18
Scope Details User-Defined Changes Allowed
The employee portal in SAP ERP
Career & Development
Appraisal Documents
Talent Profile
My Career Cockpit
Job Search
My Candidate Profile
Apply via Reference Code
Personal Settings
Travel & Expenses
Traveler Work Center
Create Travel Request
Create Travel Plan
Create Third-Party Travel Plan
Create Expense Report
Use Express Expense Sheet
Find Route
Open Travel Profile
Unlock Personnel Number
Delete Travel Request
Delete Expense Report
Cancel Travel Plan
Display Form
Service Directory
Detailed Scope & Changes Allowed The employee portal in SAP ERP
© 2011 SAP AG. All rights reserved. 19
Scope Details User-Defined Changes Allowed
The manager portal in SAP ERP
Work Overview
Universal Worklist
HCM Processes and Forms Overview
Attendance Overview
Reminder of Dates
Recruiting
Create Requisition Request
Maintain Substitute
Requisition Overview
Requisition Monitor
Team Management
Team Calendar
Employee Related Process Overview
General Information
Personnel Development
Compensation Information
Approve Working Times
Competency Management
Edit Position Details
Hiding services that are delivered with the rapid-
deployment solution, but not required
Adding iViews, pages, services currently used by
the customer
Detailed Scope & Changes Allowed The manager portal in SAP ERP
© 2011 SAP AG. All rights reserved. 20
Scope Details User-Defined Changes Allowed
The manager portal in SAP ERP
HCM Processes and Forms
Start Process for Employees
Start Process for Multiple Employees
Start Hiring
Travel Management
Approve Trips and Expenses
Employee Course Assignment
Manage Mandatory Assignments
Mandatory Assignment Reports
Manage Participation
Talent Management
Talent Assessment
Talent Information
Team Goals
Performance Management
Performance Management (Predefined)
Performance Management (Flexible)
Team Goals
Detailed Scope & Changes Allowed The manager portal in SAP ERP
© 2011 SAP AG. All rights reserved. 21
Scope Details User-Defined Changes Allowed
The manager portal in SAP ERP
Compensation Management
Compensation Planning
Planning Overview
Compensation Information
Compensation Approval
Organizational Management
Organization-Related Process Overview
Organizational Chart
HCM Processes and Forms
Start Organizational Process
Search Organizational Processes
Organizational Overview
Organizational Profile
Position Profile
Reports
Change Launchpad
Employee Data Reports
Time Management Reports
Education and Training Reports
Service Map
Detailed Scope & Changes Allowed The manager portal in SAP ERP
© 2011 SAP AG. All rights reserved. 22
System Landscape Technical Requirements
Software Requirements
SAP Solution Manager 7.01 SPS3 Implementation Tool
SAP ERP 6.05 SPS3 Backend
SAP NetWeaver Portal 7.02 SPS3 Frontend
Business Packages
SAP ERP 6.05 Common Parts Business Package SPS3 Backend
ESS Security Role
MSS Security Role
SAP ERP 6.05 Business Package for the employee SPS3 Frontend
ESS Role 1.51
SAP ERP 6.05 Business Package for the manager SPS3 Frontend
MSS Role 1.51
Functional Prerequisites
Internet Graphic Server Frontend
Universal Worklist for SAP NetWeaver Portal Frontend
SAP JAVA Connector Frontend
Single Sign-On for SAP Systems Generic
Adobe Document Services Generic
© 2011 SAP AG. All rights reserved. 23
“SAP Employee Self-Service marks a
quantum leap. Shop-floor workers can now
access the corporation‟s electronic
information channels, including the intranet,
and are fully integrated with HR processes.”
Jan-Christoph Schüler
HR Manager
ABB AG
“This is a real weight off our shoulders. Our employees
use the ESS scenarios […] to access time sheets or get
information about current topics within the company, for
example. Our line managers notice this in particular. The
way the information is presented […] means that
questions that previously had to be answered individually
do not even arise. In the past, answering questions like
these easily amounted to two hours. Today, our line
managers are able to focus on their actual work.”
Robert Peter
Head of Product Lines
Wincor Nixdorf International GmbH
“We are not only proud of the team and the
millions of dollars of cost savings for the HR
and IT organizations, but also of our ability
to make employees‟ and managers‟ jobs
easier. […] We have truly been able to
move the needle on our goal of self-service
in the HR space.”
Kurt Twining, Jill Butler
Senior VP HR, Director of HR Operations
Freescale Semiconductor Inc.
“[…] Without question, our SAP software implementation
has been a rock-solid investment.”
Emil Strydom
Executive Sponsor for the SAP ERP HCM Project
Standard Bank of South Africa Limited
“We are relying on our employees' online
skills, since the new self-service options
have triggered a real thirst for knowledge.
The more we reduce paperwork, the better
we control sources of error.”
Regina Siebelitz
HR Self-Services
Bayer Business Services
“The user-friendliness is so high that the new solution has
found great acceptance among all employees in
administrative and clinical departments. The interface is
well integrated with our existing software, and any user
with some knowledge of the Internet or Windows can use
SAP Employee Self-Service intuitively.”
Franz Kokoth
HR Manager
Steiermärkische Krankenanstaltengesellschaft m.b.H.
Don’t Just Take Our Word For It What Customers Are Saying About SAP ERP HCM
© 2011 SAP AG. All rights reserved. 24
Overview of each of the HCM RDS packages
SAP ERP HCM rapid-deployment solution for personnel administration and
organization management
Rapid deployment of the employee and manager portal in SAP ERP
SAP Rapid Deployment Solution for Mobile Apps and Infrastructure
Rapid deployment of Shared Service Framework for HCM
© 2011 SAP AG. All rights reserved. 25
Sales
Finance
Procurement & Manufacturing
HR
Supply Chain Management
SAP Rapid Deployment Solution for Mobile Apps and
Infrastructure
Mobilize your Corporate Value Chain
SAP Sales Order
Notification
SAP Customer & Contacts
SAP Material Availability
SAP ERP Order Status
SAP Customer Financial
Fact Sheet
SAP Travel Receipt Capture
SAP Travel Expense Approvals
SAP Payment Approvals
SAP GRC Access Approver
SAP Cart Approval
SAP ERP Quality Issue
SAP Employee Lookup
SAP HR Approvals
SAP Timesheet
SAP Leave Request
SAP Interview Assistant
SAP Transport
Tendering
Gateway 2.0
SUP 2.1
Afaria
Functionality of each Mobile App is as described in the mobile app product description.
© 2011 SAP AG. All rights reserved. 26
SAP Employee Lookup
App Description
With the SAP Employee lookup, employees can use smart
phones to connect and collaborate with their internal network
anywhere at any time.
This app allows employees to search a directory of coworkers
and their organizational details, letting employees be more
productive and efficient.
Key Pain Points Addressed
I am away from my office and need to connect with a
colleague
I need to navigate the organization chart to understand who I
am talking to and to get information on how to get in contact
with them
Key Product Features
For employees, search and view selected profile data
Display employees in organizational structure and navigate
the organization
Contact employees directly by phone or e-mail
Add and organize favorites and contacts
Outbound and inbound integration from native email, voice
calls, etc.
Facts & Figures:
• Role: All employees
• Target Segment: LoB HR; Cross Industries
• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0
• Mobile Device Support: Apple iPhone OS 4.0 and above
© 2011 SAP AG. All rights reserved. 27
SAP HR Approvals
App Description
With SAP HR Approvals, managers can quickly take action on
their employees‟ requests anywhere at any time.
This app allows managers to evaluate and respond to approval
requests right from their smart phone, providing employees with
quick responses and managers more time to focus on value-
added work.
Key Pain Points Addressed
Managers require access to their computer in order to
approve requests, which may be inconvenient and cause
delays
Managers do not receive immediate notifications of new
approval items, causing processing delays
Paper-based requests require manual processing, which is
time consuming and prone to error
Key Product Features
View and respond to leave requests and timesheet entries
Review team calendars and employees‟ time account
balances to evaluate requests
Check for incomplete timesheets, overbooking, and
overlapping leave requests
Receive automatic notification about new leave requests
Add and view notes
Facts & Figures:
• Role: Manager
• Target Segment: LoB HCM, Cross Industries
• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0
• Mobile Device Support: Apple iPhone OS 3GS, 4;
RIM BlackBerry Device OS 5.0, 6.0
© 2011 SAP AG. All rights reserved. 28
SAP Interview Assistant
Facts & Figures:
• Role: Line manager / Hiring manager / Branch
manager
• Target Segment: LoB HCM
• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 600
• Mobile Device Support: Apple iOS - iPad
App Description
• Interview Assistant is built for busy managers. No more searching
for your interview notes and questions minutes before your
appointment. Simply pick up your Tablet PC and quickly reference
your interview preparation notes and candidate information. As the
interview progresses, you will complete all the necessary
information required by HR.
• The Interview Assistant app helps managers review candidate
information, prepare notes and record interview results. Managers
can provide immediate, detailed candidate feedback to the Human
Resources department, speeding up the recruitment process.
• Eases the cumbersome task of arranging candidate interviews
Key Pain Points Addressed
• Managers who spend time on the road have limited access to their
computers and can‟t easily access candidate data.
• Manual recording of interview notes is cumbersome and can result
in delays, lengthening the recruiting cycle.
Key Product Features
• Overview of open requisitions
• Display of candidates, applications, and resumes/CVs
• Review candidates and schedule interviews
• View the candidates' documents, add bookmarks, and take notes
• Evaluate candidates before, during, and after the interview
• Record decisions instantly using flexible questionnaires
© 2011 SAP AG. All rights reserved. 29
SAP Leave Request
App Description
This app provides employees with a quick and easy way to
manage their time off using their mobile device
Key Pain Points Addressed
Employees need to have access to their computer in order to
submit and get status information about their leave requests,
which is time-consuming and inconvenient
Paper-based leave requests are handled manually, leading to
processing delays and possible data inaccuracies
Key Product Features
Create new leave requests, optionally adding notes and
choosing an alternate approver
View status and details of current leaves and leave requests
Request changes to leaves
Review time account balances
Facts & Figures:
• Role: All employees
• Target Segment: LoB HCM, Cross Industries
• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0
• Mobile Device Support: Apple iPhone OS 4.0 and above;
RIM BlackBerry Device OS 5.0, 6.0
• Demo: Link to App Gallery
© 2011 SAP AG. All rights reserved. 30
SAP Timesheet
App Description
Enables employees to manage their timesheet data from their
smart phone, which speeds up mobile timesheet entry, speeding
up time capturing and related business processes.
Key Pain Points Addressed
Users have to enter time data using a desktop which may not
be accessible, causing delays and inaccuracies.
Key Product Features
Create new timesheet entries and submit for approval
View approval status
Check for overbooked and incomplete days
Review, modify, and delete existing timesheet entries
Add and organize favorites, allowing reuse of templates for
multiple days
Facts & Figures:
• Role: All employees, Project members
• Target Segment: LoB HCM; Cross Industries
• SAP Technology Stack: SUP 2.1; Gateway 2.0; SAP ERP 6.0
• Mobile Device Support: Apple iPhone OS 4.0 and above;
RIM BlackBerry Device OS 5.0, 6.0
© 2011 SAP AG. All rights reserved. 31
Installation and setup of SAP
mobile infrastructure
applications (Sybase Unwired
Platform, Afaria, SAP
NetWeaver Gateway and
Sybase Relay Server) in a
development landscape
Assistance to import SAP
Add-ons into SAP back end
application(s) for up to 3
Mobile Apps
Download and deployment of
up to 3 Mobile Apps in a
development landscape
Confirmation that the mobile
apps work in the customer‟s
development landscape
Development
Landscape
Installation and setup of SAP
mobile infrastructure
applications in a productive
landscape
Assistance moving the solution
from testing to the productive
landscape
Customer to setup Users and
Devices
Up to 5 days post Go Live
support.
Production
Landscape
Services Scope
Key User Training on the
Mobile Apps and the SAP
mobile infrastructure
Installation and setup of SAP
mobile infrastructure
applications in a testing
landscape
Setup of userid and devices
for customer testers
Customer Acceptance Testing
Testing
Landscape
© 2011 SAP AG. All rights reserved. 32
Pre-start Landscape Verification
Kick-off Workshop to reconfirm scope
Project Management Support
Installation and setup of SAP mobile
infrastructure in development, testing and
productive landscapes
Setup, Activation and Unit Test of chosen SAP
Mobile App(s) in the development landscape
Knowledge transfer to key users on SAP
Mobile app(s) and underlying mobile
infrastructure for 3 days
Setup and Activation of chosen SAP Mobile
App(s) in the testing landscape
Support for customer acceptance testing
Support going live and post Go Live support for
up to 5 days.
What does SAP deliver?
Provide the IT infrastructure (servers)
Install the SAP Mobility Add-ons into your SAP
application, on the development, testing and
production landscapes
Provide mobile devices to be tested
Provide people in the business and IT
departments to be trained
Execute Acceptance Testing
Conduct end-user training & change
management
Transport to production
Setup Productive Mobile Users and Devices
What do customers have to do?
Key Deliverables
© 2011 SAP AG. All rights reserved. 33
Overview of each of the HCM RDS packages
SAP ERP HCM rapid-deployment solution for personnel administration and
organization management
Rapid deployment of the employee and manager portal in SAP ERP
SAP Rapid Deployment Solution for Mobile Apps and Infrastructure
Rapid deployment of Shared Service Framework for HCM
© 2011 SAP AG. All rights reserved. 34
Solution Concept First Step On The Road To Shared Services
Telephony Frontend
SAP BCM
Contractor Candidate Employee Manager
Employee Interaction Center
SAP Shared Service Framework Communication and Delivery Platform
Analytics SAP BusinessObjects Xcelsius
Self-Service Frontend SAP CRM
SAP ERP
HCM 6.0x
SAP ERP
HCM 5.0
SAP R/3
HR 4.6c
Drive Value with SAP Shared Service Framework rapid-deployment solution for human capital management
Shared Services Framework
Product Catalogue; Multifunctional back-end capability; IT-Architecture
Portal Solutions; additional Self Services; Processes and Forms; …
SLA Cockpit; track performance and enable compliant operations
F&A HR ITProcure-
ment
Real-
Estate /
Facility
Enablers
Enablers
Enablers
Shared ServicesProcess Management
Enterprise
Content
Mgmt. OpenText
Talent
Mgmt. Nakisa
© 2011 SAP AG. All rights reserved. 35
A Compelling HR Solution Delivered Quickly And Affordable
© 2011 SAP AG. All rights reserved. 36
Service Request Scope Item Overview Reference Business Process Options
© 2011 SAP AG. All rights reserved. 37
Scope Details Allowed User-Defined Changes
SAP Core System Installation
Installation check of development system
Activation of SAP CRM User Interface (Web Client
services)
Organizational model configuration and setup
based on SAP ERP or manually created
(example) in case of CRM standalone landscape
(Optional) Connection to an existing SAP ERP
backend
Includes implementation of a single company code
Organizational model for one business unit and
one region
The SAP Shared Service Framework rapid-
deployment solution for human capital
management contains a fully functional
organizational structure sample, as part of the
implementation, however, a customer
organizational structure that reflects a current
shared service structure of up to 3 levels can be
substituted provided it is “functional” and requires
no significant additional configuration or
development
Generic SAP Core System Installation Detailed Scope & Allowed Changes
© 2011 SAP AG. All rights reserved. 38
Scope Details Allowed User-Defined Changes
Master Data
Number ranges are created in the SAP Shared Service
Framework for Business Partner Role Employee
Employee master data – external number range that
matches the internal number range of the ERP system
(this is for SAP ERP integrated scenario)
Employees – internal number range
Create Employees as CRM Business Partners
Analyze clients existing Employee master data records
If “clean” Employee records exist in ERP, then
determine if they will be downloaded to CRM
If clean” Employee master data records do not exist in ERP,
then:
Create 10 sample Employees as new records in SAP
ERP, and download through middleware to create
Business Partner in role “Employee" in CRM
The following customer-specific
adjustments can be implemented as part
of this package:
Number ranges adjustment
(internal and external)
Generic Master Data Detailed Scope & Allowed Changes
© 2011 SAP AG. All rights reserved. 39
Scope Details Allowed User-Defined Changes
Master Data
Create Users
Assign Employees and Users to Organizational Structure
Configuration of up to 3 Service Level Agreement (SLA)
profiles to be included in the scope of the SAP Shared
Service Framework rapid-deployment solution for human
capital management implementation
Customer to provide service hours for each profile
Email Integration
Set up SAP Connect interface for one email
address
Set up email handling in CRM
Business Roles
Employee Interaction Center Manager - Manager
who processes escalations
Employee Interaction Center Agent - Service
employee who processes service requests
Shared Service Center Occasional User - End user
who should be able to create service requests
Role
EIC_MANAGER
EIC_AGENT
SSF_OCCUSER
Generic Master Data Detailed Scope & Allowed Changes
© 2011 SAP AG. All rights reserved. 40
Scope Details
Service Request – Create Leave Request (Employee Self-Service)
This business process runs in SAP CRM 7.0 EHP1 and SAP ERP HCM 6.0 EHP5 as follows:
Employee Identification
Service Request Creation
Service Request Investigation
Incident Dispatching to 2nd Level Support (optional)
Service Request Closure
Solution Confirmation
Features and functions used in this process are:
Employee Search
Service Request
Inbox
Routing Rules
Standard ERP transaction launches including:
Create Leave Request (Employee Self-Service)
Service Request - Create Leave Request via ESS Detailed Scope (Reference Business Process Option 1)
© 2011 SAP AG. All rights reserved. 41
Scope Details
Service Request – Change Working Times (HCM Processes & Forms)
This business process runs in SAP CRM 7.0 EHP1 and SAP ERP HCM 6.0 EHP5 as follows:
Employee Identification
Service Request Creation
Service Request Investigation
Incident Dispatching to 2nd Level Support (optional)
Service Request Closure
Solution Confirmation
Features and functions used in this process are:
Employee Search
Service Request
Inbox
Routing Rules
Standard ERP transaction launches including:
Change Working Times (HCM Processes & Forms)
Service Request - Change Working Times via HCM P&F Detailed Scope (Reference Business Process Option 2)
© 2011 SAP AG. All rights reserved. 42
System Landscape Technical Requirements
Software Requirements
SAP Solution Manager 7.0 EHP1 SPS3 Implementation Tool
SAP CRM 7.0 EHP1 SP04 Frontend
SAP ERP 6.0 EHP5 SPS04 Backend
Business Functions
SAP CRM 7.0 EHP1 SP04 Frontend
CRM_SHSVC
CRM_CF_1
SAP ERP 6.0 EHP5 SPS04 Backend
HCM_SSC_EIC_1
Functional Prerequisites
Up and running SAP ERP HCM Backend
Optional, But Beneficial
Running SAP CRM J2EE Server Frontend
Within the service, only one SAP ERP HCM backend will be connected to the SAP CRM frontend.
However, it is possible to connect multiple SAP ERP HCM backends to the SAP CRM frontend.
© 2011 SAP AG. All rights reserved. 43
Scope Details Allowed User-Defined Changes
Out of scope
Reporting
Developments
Interfaces
Forms
Data migration from external systems
Security
Authorizations
Transports
Testing
End-user training
Organizational change management
Go-Live
Additional requirements
Generic Out Of Scope Detailed Scope & Allowed Changes
© 2011 SAP AG. All rights reserved. 44
Installation check of the development
system
Scoping workshop to confirm predefined
requirements
Project documents: scoping
questionnaire, project schedule, and test
scripts
Activation of chosen packages for the
SAP Shared Service Framework rapid-
deployment solution for human capital
management in the development system
Knowledge transfer to customer core
project team on configured SAP CRM
and ERP systems (excluding end-users)
What does SAP deliver?
Provide the IT infrastructure (server)
Install or upgrade to the SAP CRM 7.0
EHP1 and the SAP ERP 6.0 EHP5
applications on the development, quality
assurance, and production environments
Provide fixed contact people in the
business and IT departments
Data Migration
Transports into quality assurance and
production environments
Conduct end-user training and change
management
Testing and Go-Live
What do you have to do?
Key Deliverables Engagement Model
© 2011 SAP AG. All rights reserved. 45
Don’t Just Take Our Word For It What Customers Are Saying About SAP Shared Service Framework
“SAP ERP helped us establish a single HR
master database across a diverse workforce.
This also integrated with other systems at
L&T, resulting in operational efficiency and
optimizing our employee information.” Vipin Shukla
EVP Corp. Governance & Shared Services
Larsen & Toubro
“The shared service center
increases the value proposition of
HR operations. It relieves HR of
time-consuming administrative
functions and creates more freedom
for strategic tasks.
[…] we were able to design and
implement general processes faster
and more cost-efficiently.” Jürgen Schmid
Head of E.ON Personal Direkt
E.ON Energie AG
“With the Employee Interaction Center from
SAP, all requests to the system are
documented and can be put to use for
continuous quality improvement.” Christian Dassonville
HR Shared Service Center Manager Europe
Sappi Fine Paper Europe
“We use SAP CRM to operate our
employee interaction center, which
tracks HR inquiries and helps us
manage complex transactions. We
have the transparency and insight to
make informed decisions and
improve the effectiveness of HR
services.” Leslie Waltke
Global VP HR Operations
SAP AG
“The SAP software and the shared-services
model have enabled a group as diverse and
dynamic as ours to establish better controls
and bring about standardization.“ Dilani Alagaratnam
HR, Legal and Secretarial
John Keels Holdings PLC
SAP Shared Service Framework
Thank You!
Contact information:
Sander Hefting
Global Program Director
Service Portfolio Delivery & Enablement
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