Practical Uses In Our Business Brian Dangerfield Linda Bennett

Practical Uses

In Our BusinessBrian Dangerfield

Linda Bennett

Presentation Overview

What is uTracWhat is uTrac

What Customers are Saying about uTrac What Customers are Saying about uTrac

Top Practical Uses of uTracTop Practical Uses of uTrac

Improving Data Quality and Improving Data Quality and PerformancePerformance

Q&AQ&A

uTrac In Supply Chain Management

Movement

P.O. Customer Demand / Demand Forecasting

ManufacturingRaw MaterialsInventory

(Postponement)

Fin. GoodsInventory

(Postponement)

Movement

Order Mgt.

Returns

Billing

Compliance

SUPPLIERS CUSTOMERS

Payables

MRP

DRP

Compliance

Master ProductionSchedule

uClear

uOrder

uWarehouse

uOrder

uWarehouse

uClear

uDemand

SupplierERP

System

Manufacturer

ERP System

CustomerERP

SystemSystems Integration

Where uTrac Fits in eMpower

Order Management

Movement of Freight

Compliance/Customs

Brokerage

Postponement Warehousing

Analysis

Planning and

Optimization

uBase

Universal Systems Interface

How Does uTrac Work?

Movement



(Postponement)

Fin. GoodsInventory

(Postponement)

Movement

Order Mgt.

Returns

Billing

Compliance

SUPPLIERS CUSTOMERS

Payables

MRP

DRP

Compliance


uClear

uOrder

uWarehouse

uOrder

uWarehouse

uClear

uDemand

uConnect

uBase


Movement



(Postponement)

Fin. GoodsInventory

(Postponement)

Movement

Order Mgt.

Returns

Billing

Compliance

SUPPLIERS CUSTOMERS

Payables

MRP

DRP

Compliance


uClear

uOrder

uWarehouse

uOrder

uWarehouse

uClear

uDemand

uConnect


uBase


Movement



(Postponement)

Fin. GoodsInventory

(Postponement)

Movement

Order Mgt.

Returns

Billing

Compliance

SUPPLIERS CUSTOMERS

Payables

MRP

DRP

Compliance


uClear

uOrder

uWarehouse

uOrder

uWarehouse

uClear

uDemand

uConnect


uBase


Movement



(Postponement)

Fin. GoodsInventory

(Postponement)

Movement

Order Mgt.

Returns

Billing

Compliance

SUPPLIERS CUSTOMERS

Payables

MRP

DRP

Compliance


uClear

uOrder

uWarehouse

uOrder

uWarehouse

uClear

uDemand

uConnect

OperationalSystems

OperationalSystems


uTrac Killer Kit

January 2001

IT Product Feature UTI BAXDan

zas / A

EI

Eagle

Emer

y

EI Fritz

Kint

etsu

MSA

S

Men

lo

Pana

lpina

Sche

nker

Global NO NO

Multi-Modal & as mode changes NO NO NO NO NO NO NO NO

Integrated into eMpower N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Shipment status from booked to POD NO NOSort & track at multiple levels: SKU,PO & BL,Pallet, container, other references NO NO NO NO NO NO NO

Track by any reference NO NO NO

Sort & track by Supplier,buyer,SKU, O&D, consignee NO NO NO NO NO NO

Integrated by EDI, XML,flat file NO ? NO NO

Red Alert' function NO NO NO NO NO NO NO NO NO NO NO

1000s of report variations NO ? NO

Real time information NO NO NO NO NO

Web enabled ? NO NO

User friendly NO NO NO NO NO NO

uTrac Killer Kit

January 2001

IT Product Feature UTI BAXDan

zas / A

EI

Eagle

Emer

y

EI Fritz

Kint

etsu

MSA

S

Men

lo

Pana

lpina

Sche

nker

Global NO NO

Multi-Modal & as mode changes NO NO NO NO NO NO NO NO

Integrated into eMpower N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A

Shipment status from booked to POD NO NOSort & track at multiple levels: SKU,PO & BL,Pallet, container, other references NO NO NO NO NO NO NO

Track by any reference NO NO NO

Sort & track by Supplier,buyer,SKU, O&D, consignee NO NO NO NO NO NO

Integrated by EDI, XML,flat file NO ? NO NO

Red Alert' function NO NO NO NO NO NO NO NO NO NO NO

1000s of report variations NO ? NO

Real time information NO NO NO NO NO

Web enabled ? NO NO

User friendly NO NO NO NO NO NO

UTi is quickly becoming a leading-edge supply chain execution company with it’s eMpower suite of integration tools that have been built upon the flagship tracking and tracing application uTrac…

- Bear, Stearns & Co.

11-28-2000

UTi is quickly becoming a leading-edge supply chain execution company with it’s eMpower suite of integration tools that have been built upon the flagship tracking and tracing application uTrac…

- Bear, Stearns & Co.

11-28-2000

Who Is Using uTrac?

• Sara Lee • Estee Lauder• P Q Networks• Dow Corning• Chemimpo• Ashanti• Merck

• Delta Motor • Reckitt Benckiser• Siemens• TruWorths• Helly Hansen• Daimler Chrysler• Cato

Major Customer Users

During July 2001 : 348 Customer users : 31,246 hits (including

uOrder)

What Customers are Saying About uTrac

“...uTrac gives our planners and Brand Directors visibility down to the SKU and

order…”

“This is a tremendous report to to quickly see our performance…great work on

getting the transit time down from 62 days to 47.”

- N. Lupton : Dow Corning

- J.Hirsch : Estee Lauder

uTrac Lane Segment Report

Transit days of status from RV/SA for shpts (LCL) ex BE TO AU for June & July, 2001 Dest Origin Ct House Bill Shipper Consignee RV SA DaysSYD BE 020173 DOW CORNING (0042) H DOW CORNING (0090) N 11-Jun-01 14-Jun-01 3SYD BE 020195 DOW CORNING (0042) H DOW CORNING (0090) N 13-Jun-01 21-Jun-01 8SYD BE 020324 DOW CORNING (0042) H DOW CORNING (0090) S 21-Jun-01 28-Jun-01 7SYD BE 020404 DOW CORNING (0042) H DOW CORNING (0090) S 26-Jun-01 5-Jul-01 9SYD BE 020549 DOW CORNING (0042) H DOW CORNING (0090) S 6-Jul-01 12-Jul-01 6SYD BE 020663 DOW CORNING (0042) H DOW CORNING (0090) S 11-Jul-01 19-Jul-01 8SYD BE 020825 DOW CORNING (0042) H DOW CORNING (0090) S 25-Jul-01 2-Aug-01 8

Transit days of status from AR/DC for shpts (LCL) ex BE TO AU for June & July, 2001 Dest Ct House Bill Shipper Consignee AR DC DaysSYD BE 020173 DOW CORNING (0042) H DOW CORNING (0090) N 16-Jul-01 20-Jul-01 4SYD BE 020195 DOW CORNING (0042) H DOW CORNING (0090) N 23-Jul-01 1-Aug-01 9SYD BE 020324 DOW CORNING (0042) H DOW CORNING (0090) S 30-Jul-01 8-Aug-01 9

Transit days of status from SA/AR for shpts (LCL) ex BE TO AU for June & July, 2001 Dest Origin Ct House Bill Shipper Consignee SA AR DaysSYD BE 020173 DOW CORNING (0042) H DOW CORNING (0090) N 14-Jun-01 16-Jul-01 32SYD BE 020195 DOW CORNING (0042) H DOW CORNING (0090) N 21-Jun-01 23-Jul-01 32SYD BE 020324 DOW CORNING (0042) H DOW CORNING (0090) S 28-Jun-01 30-Jul-01 32SYD BE 020404 DOW CORNING (0042) H DOW CORNING (0090) S 5-Jul-01 6-Aug-01 32

What Customers are Saying About uTrac

“We find it very useful to track our shipments by our own reference numbers.”

- Dimension Data

“We love the fact that we can access our information 24 hours a day, 7 days a week, from anywhere in the world with internet to quickly resolve problems.”

- John Deere

The only 2 acceptable final POD statuses!

Primary HB Status Codes

BO Booking received

RV Control of Freight Received

DA Pre-alert sent

DP Pre-alert sent

SA Confirmation of Sailing/Departure d

AR Flight/Vessel arrived at airport/port

DB Control to 3rd Party Broker

DC Delivered to Consignee

1

2

3

4

5

1

2

3

4

Enter information in one or more fields to refine your search. Enter the shipper and/or consignee name. Enter more than one name by separating them with a comma. Enter the first few letters of a name to query all names that contain those letters in the beginning of the name. You may choose one or more names from a list by clicking the drop-down button. More than one origin or destination may by entered by using a space between each entry.Enter a date range unless a HBL or MAWB number was entered in step 1 above.

Refine your search by entering either a customer reference, and/or the HB status, and/or the mode.

Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results.

Click “Search Local”.

Follow this path of selections and entries to get to the Waybill tracking page.

Then follow steps 1 - 5 below.

Click “Member Log In”

Enter User ID and Password.

Click “Login”

Enter User ID and Password

Click “Tracking”

Click the “Waybill” tab

5

Waybill Tracking

1

2

3

4

5

1

2

5

Enter the reference number or numbers (separated by a comma). Identify the type reference entered, and choose if search should be for an exact match or numbers that start with the number entered.Enter the Shipper’s and/or Consignee’s name. Enter the first few letters of the name to query all names that contain those letters in the beginning of the name. More than one shipper and/or consignee may be chosen by clicking the drop-down menu.Refine your search by entering information into one or more fields. If entering a date range choose the type date entered. Enter one or more branches separated by a comma.

Click “Submit”.

3

Follow this path of selections and entries to get to the Reference No. tracking page.


4Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results.

Track by Reference Number



Click “Login”




1

2

3

1

2

3

Enter a container number.

Enter a date range that container was loaded.


Follow this path of selections and entries to get to the Vessel tracking page.


Ocean Container Tracking



Click “Login”




1

2

3

4

5

1

2

3

4

Enter information in at least one field. Refine your search by entering information in any additional field.

Enter a date range and chose the type date that is represented by the dates entered.

Refine your search by entering a voyage number if known.

Sort by clicking on the pull down button and choosing up to 4 criteria by which you would like to sort the results.


Follow this path of selections and entries to get to the Vessel tracking page.


5

Vessel Tracking



Click “Login”




1

1

Choose any reports by clicking on the report name.

Follow this path of selections and entries to get to the Choose Reports page.


2

2

Enter the selection criteria for the report that you chose. If a “File Name” is entered the report generated can be viewed or downloaded to an Excel spreadsheet.

Click “Run Report”. Doing so will place your request in a queue and may take a few moments to be processed.

3

34 To view the report click on

the “Output Reports” tab. (See page 2)

4

Page 1

Choose Reports



Click “Login”




Top 10 Practical Uses of uTrac

10. Use Killer Kits to aid in Sales9. Identify Direct Shipments Check Activity with Spreads

8. Monitor Shipments Awaiting Uplift7. Update Customer Specific Information per the SOP6. Use Detailed Remarks5. Trigger Customer POD Alerts 4. Use the Reports (operations, sales, and customer

reports)

3. Use uTrac Lane Segment Report to Reduce Variability 2. Trigger Red Alerts1. Track and Trace Shipments in Real-time

• Our CHALLENGE is to achieve 98%

• Your Responsibility is to Drive Quality Through:

– MANAGEMENT– MEASUREMENT– IMPROVEMENT

• Your LEADERSHIP and ACTIONS will make the difference!

How Can You Improve uTrac Quality?

98%98%

How to Improve Input Quality & Performance

Daily discipline in operations will lead to perfect Predictable Performance:

1. Update your status codes in a timely manner

2. Follow SOP for naming convention and customer ref

3. Trigger red alerts

4. Run performance measurement reports

5. Use the auto-generated proactive exception reports (THESE ARE THE BEST TOOLS YOU HAVE)

19%

29%18%

8%

17%9% Africa

Pacific

Gt Br W Eur

Ger EE

USA

CAN Lat Am

Total August AWB’s 31095

Regional Breakdown of August AWB’s

55.0%60.0%65.0%70.0%75.0%80.0%85.0%90.0%95.0%

100.0%

June

July

August

Air uTrac Percentage of Consol AWB’s POD’d

Air Import June July August

Africa 86.9% 79.4% 81.4%

Pacific 96.3% 91.3% 95.1%

Gt Br W Eur 58.9% 71.7% 83.4%

Ger EE 93.3% 92.1% 86.3%

USA 86.3% 87.2% 86.3%

Can Lat Am 92.5% 80.3% 82.3%

Total 85.7% 83.1% 86.3%

40.0%50.0%60.0%70.0%80.0%90.0%

100.0%June

July

August

Air uTrac Percentage of Consol AWB’s POD’d in 1 Day

Air Import June July August

Africa 81.6% 75.0% 75.7%

Pacific 69.1% 76.8% 74.1%

Gt Br W Eur 47.6% 61.8% 61.3%

Ger EE 60.2% 68.1% 74.1%

USA 65.3% 74.3% 63.3%

Can Lat Am 44.3% 53.5% 48.2%

Total 64.8% 71.8% 63.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Afric

a

Pacifi

c

Gt Br W

Eur

Ger E

EUSA

Can Lat

Am

Tota

l

June

July

August

Ocean uTrac Percentage of Consol HBL’s POD’d

Ocean Import June July August

Africa 88.1% 86.4% 84.1%

Pacific 89.6% 97.6% 98.1%

Gt Br W Eur 70.9% 73.3% 78.1%

Ger EE 52.8% 69.0% 78.1%

USA 88.1% 94.0% 87.2%

Can Lat Am 80.2% 68.6% 75.4%

Total 79.6% 81.3% 83.5%

20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

June

July

August

Ocean uTrac Percentage of Consol HBL’s POD’d in 1 Day

Ocean Import June July August

Africa 78.9% 79.0% 73.4%

Pacific 67.2% 67.2% 74.1%

Gt Br W Eur 31.5% 35.7% 39.1%

Ger EE 22.7% 24.8% 26.5%

USA 62.0% 70.3% 60.3%

Can Lat Am 42.9% 53.0% 67.4%

Total 50.9% 61.1% 61.0%

Who can achieve 100% Performance ?

August PP POD Results : POD Super 8 x 4

DLC BWI MEXPUS DFW BCNSEL MEMMEX ORFISB SAVCEB YMQCMB ADLANK BJSMKC SHA

10+ HAWB’s 5+ HBL’s

Air % 24hr Sea % 24 hr

What are the Super 8 Measurements ?

•Auto-Generated Proactive Exception Reports.

•Best Tools to Achieve 98% or greater uTrac Performance


Air Imports:

Item 1.No. import MAWB’s at AR status as % total no. import MAWB’s

Item 2.No. import MAWB’s updated to AR same day as ATA as %

total import MAWB’s updated to AR

Daily Management Solution:

Outstanding Air Arrivals exception report

Outstanding Air Arrivals


Air Imports:

Item 3.No. consol HAWB’s at POD status as % total no. consol HAWB’s

Item 4.No. consol HAWB’s updated to POD within 24 hrs as % total

consol. HAWB’s at POD status


Outstanding Air POD’s exception report

Outstanding Air PODs


Air Exports:

Item 5.No. MAWB’s updated to DA within 2 hrs as % total no. MAWB’s


Outstanding Air HAWB’s not allocated to Loads exception reportOutstanding Air Departures exception report

Air HBs not Allocated to Loads

Outstanding Air Departures


Ocean Imports:

Item 6.No. consol. HBL’s updated to POD as a % total no. consol HBL’s

Item 7.No. consol. HBL’s updated to POD within 24 hrs as a % total

consol. HBL’s at POD status


Outstanding Ocean Arrivals (AR for Ocean is mandatory) exception reportOutstanding Ocean POD’s exception report

Outstanding Ocean Arrivals

Outstanding Ocean PODs


Ocean Exports:

Item 8.No. of loads updated to SA within 5 days of STD as % total no.

loads at SA status


Outstanding Ocean HBL’s not allocated to Loads exception reportOutstanding Ocean Departures exception report

Ocean HBs not Allocated to Loads

Outstanding Ocean Departures

Wake Up !

“ “ Wake Up Wake Up ””… “Or we will not have a

differentiator like uTrac in the near future if we do not actively support the common goal of data quality”

- Niel Theron

Major Points to Take-Away

1. The accuracy and timeliness of data is very critical

2. The best customer-oriented practical uses of uTrac include:

• Track and Trace Shipments in Real-time • Trigger Red Alerts• Use Lane Segment Report to Reduce Variability

3. Best tools to achieve 98% performance are the auto-generated proactive exception reports

DigiVote Q&A

1. What are the top three customer uses of uTrac?(Real time shipment tracking and tracing,trigger Red Alerts, Use Lane Segment Reports)

2. What is the best tool for managing uTrac data input quality?(Super 8 Reports)

3. What is the % target for uTrac performance? (98%) 4. What are your main role in improving data

quality? (Measurement, Management and Improvement)

5. What are the only two final POD statuses?(DC and DB)

Documents

Practical Uses In Our Business Brian Dangerfield Linda Bennett