Upload
vermapriyalko
View
218
Download
0
Embed Size (px)
Citation preview
8/8/2019 PPTs for Class Managerial Competency-Amity
1/94
Managerial Competency andCareer Development (MCCD)
Dr. Ashok Kumar
Professor(HR & OB)Amity Business School
Lucknow
8/8/2019 PPTs for Class Managerial Competency-Amity
2/94
2
Course Contents
Module I: Introduction to Managerial Competencies Business Service Performance Management and Future
Managers, managerial Competencies. Values for managerialeffectiveness and competencies in career development.Individual career goals and action plan.
Module II: Identification of Career Opportunities in VariousIndustries Industry scenario and identifying career opportunities. Key
position competencies at entry level in different industries andgrowth prospects. Career Recruitment / selection processes invarious industries and companies.
Module III: Career Development Process Diagnostic instruments. Steps in career Development, Career
Counseling. Seeking, giving and receiving face-to-face feedback.Strategies for improving managerial competencies.Opportunities and tactics for developing managerialcompetencies.
8/8/2019 PPTs for Class Managerial Competency-Amity
3/94
3
Course Contents (Contd.)Module IV: Developing Skills for Career Prospects How to succeed in interviews, Mock interviews and
GDs. Special focus areas. Career Clusters, Role ofMentor in career development. Importance ofEntrepreneurial and leadership skills in careerdevelopment.
Module V: Enhancing Learning through Experience
Sharing Experience sharing of successful industry
professionals, entrepreneurs, alumni and careerspecialists.
8/8/2019 PPTs for Class Managerial Competency-Amity
4/94
4
Module I-Introduction to
Managerial Competencies
8/8/2019 PPTs for Class Managerial Competency-Amity
5/94
5
What is Performance?
Performance is what is expected to be
delivered by an individual or a set ofindividuals within a time frame. What is
expected to be delivered could be stated
in terms of results with specification of
conditions under which it is to be given
8/8/2019 PPTs for Class Managerial Competency-Amity
6/94
6
What is High performance
The ability to get more things
done with the same resources
8/8/2019 PPTs for Class Managerial Competency-Amity
7/94
7
Giving high performanceis not a quick fix activity.
The whole human system must
be conditioned if performance
is to be high.
8/8/2019 PPTs for Class Managerial Competency-Amity
8/94
8
There is no law that says anybodyhas to improve. It is all voluntary.
It is only a matter of survival.
- Dr.W.Edwards Deming
8/8/2019 PPTs for Class Managerial Competency-Amity
9/94
9
What is Competency?Derived from Latin word :Competere means to besuitable.
It is an underlying characteristics of an individualwhich enable him to deliver superior performance in agiven job situation.
It is understood as the relation between human and
work tasks. It is the combination of relevant resources(Knowledge, Skill, Personality traits, Attitude) that theindividual mobilizes to reach to a particular result.
8/8/2019 PPTs for Class Managerial Competency-Amity
10/94
10
What is Competency ? (contd.)
A cluster of related knowledge, skills,
and attitudes that affects a major part of
ones job, that correlates with
performance on the job, that can be
measured against well-accepted
standards and that can be improved via
training and development including self-
development
8/8/2019 PPTs for Class Managerial Competency-Amity
11/94
11
Types of Competency Characteristics
Motives
Traits
Self Concept
Knowledge
Skill
8/8/2019 PPTs for Class Managerial Competency-Amity
12/94
12
Competencies : Iceberg Model
Knowledge
Skill
Behaviour
MotivesTraits
Thought
Identify & Train For
Select For
Attitude
8/8/2019 PPTs for Class Managerial Competency-Amity
13/94
13
Knowledge General
Functional (specially products/services
including those of competitors)
Job related (specially processes)
THROUGH Examination
Interview
8/8/2019 PPTs for Class Managerial Competency-Amity
14/94
14
What is Skill?
Ability to do an act
or
action by oneself
8/8/2019 PPTs for Class Managerial Competency-Amity
15/94
15
One machine can do work of fifty
unskilled men.
No machine can do the work of one
skilled man.
8/8/2019 PPTs for Class Managerial Competency-Amity
16/94
16
Technical Skill
Ability to use knowledge, methods
techniques and equipment necessary for
the performance of specific tasks.
8/8/2019 PPTs for Class Managerial Competency-Amity
17/94
17
Managerial Skill
The skills required for a manager to
take actions that will make it possible
for individuals to make their best
contribution to group objectives
8/8/2019 PPTs for Class Managerial Competency-Amity
18/94
18
Examples of Managerial SkillsSl. No. Skill Possible job title
1. Leadership Common for almost
2. Decision Making any level of executives
3. Communication
4. Time management
5. Inter-personnel effectiveness
6. Developing subordinates
7. Team building /Team working8. Managing discipline
9. Motivating subordinates
10. Co-ordination
8/8/2019 PPTs for Class Managerial Competency-Amity
19/94
19
Skill Base
It is the level of capabilities of
employees in performing jobs up
to a particular standard
8/8/2019 PPTs for Class Managerial Competency-Amity
20/94
20
Criticality of Skills
The criticality of skills arises when
the demand for specific skills
exceeds the available skill base
and mostly such skills require
reasonable time and effort to be
acquired.
8/8/2019 PPTs for Class Managerial Competency-Amity
21/94
21
Steps for Identifying Skill
Gap Top-driven
Joint effort
Line Personnel Training
Identification of Functions / Trade Identification of skill-Function/Trade wise
Category of Gap Current In never future
Identifying Critical Skills Current In near future
8/8/2019 PPTs for Class Managerial Competency-Amity
22/94
22
The Essential Generic Skills
Resource Management Skills (TimeManagement)
Information Management Skills (DataInterpretation)
Personal Interaction Skills (Teamwork)
Systems Behavior and Performance Skill(Cause-effect Relationships)
Technology Utilization Skills(Troubleshooting)
8/8/2019 PPTs for Class Managerial Competency-Amity
23/94
23
Listen to what a man says and observe
what he does and how, then will you
know what he is.
- Confucius
8/8/2019 PPTs for Class Managerial Competency-Amity
24/94
24
Behavior!
What a person actually says and does
Observable and verifiable by others
Behavior is not:
Judgmental conclusions Feelings, opinions, or inferences
Vague generalizations
Statements of future actions
A Statement is not behavioral if one has to ask
How did he/she do that ? How do you know ?, or Whatspecifically did he/she say? in order to understand whatactually took place
8/8/2019 PPTs for Class Managerial Competency-Amity
25/94
25
Behaviour Assessment Technique
Covering soft measures into hard
targets. Behavior needs to be defined.
8/8/2019 PPTs for Class Managerial Competency-Amity
26/94
26
BEHAVIROAL ASSESSMENT TECHNIQUES(contd.)
ObserveVerbal and non-verbal,during demonstrationAsk Through proper questioning for factual evidences
Record Factual,verbatim, unbiased, non judgmental,
Classify According to required behaviors only.After demonstration. Each piece of evidencecan only be counted once. Highlight and indicatepositive or negative.
Evaluate Using agreed scoring/ weight
8/8/2019 PPTs for Class Managerial Competency-Amity
27/94
27
AttitudeAttitudes are evaluate statements-either
favorable or unfavorable-about objects,people, or events.
They have three components- Cognitive-opinion or belief Affective-emotions or feelings Behavioral-intentions to behave in certain
ways
(Companies hire for attitudes, train for skills )Slide show on attitude
8/8/2019 PPTs for Class Managerial Competency-Amity
28/94
28
How Attitudes are Assessed Psychometric methods
Interviews
Assessment Centres (also behavior)
Exercises (also behavior)
Group Discussions (also behavior)
8/8/2019 PPTs for Class Managerial Competency-Amity
29/94
29
Values
Enduring beliefs that a specific mode of
conduct or end state of existence is personally
or socially preferable to an opposite or
converse mode of conduct or end state of
existence
8/8/2019 PPTs for Class Managerial Competency-Amity
30/94
30
Values
Terminal values that represent the goals to be
achieved, or the end states of existence
Examples: honesty, politeness, courage
Examples: happiness, salvation, prosperity
Instrumental values that represent the
acceptable behaviors to be used in
achieving some end state
8/8/2019 PPTs for Class Managerial Competency-Amity
31/94
31
LAYERS OF MANAGERIAL VALUES
Layer I Core traditional values: deeply held, robustand widely shared
Layer II Individual managerial values: work values,
ethical and other such values anchored to thecore tradition but also in the process oftransition
Layer III Situational values: role dependent valuescontingent upon situational elements of micro-
environmental policies and corporate culture
8/8/2019 PPTs for Class Managerial Competency-Amity
32/94
32
Work Values
Achievement (career advancement)
Concern for others (compassionatebehavior)
Honesty (provision of accurate
information) Fairness (impartiality)
8/8/2019 PPTs for Class Managerial Competency-Amity
33/94
33
Two Types of competency
1. Threshold Competencies
2. Differentiating Competencies
8/8/2019 PPTs for Class Managerial Competency-Amity
34/94
34
Can Do | Will Do Evaluation Chart
Can not do Can do
Will do
Wont do
A B
C D
8/8/2019 PPTs for Class Managerial Competency-Amity
35/94
35
Identifying CompetenciesIt provides framework for individual
training and development, career
planning and Training Need
Assessment. A clear identification will
help in matching the competencies
with the job profiles
8/8/2019 PPTs for Class Managerial Competency-Amity
36/94
36
Levels of Competency
Functional competency
Behavioural competency
Managerial Competency
Conceptual Competency
8/8/2019 PPTs for Class Managerial Competency-Amity
37/94
37
Competency Building ModelIt helps employee to understand
what and how to deliver. Three
ways of developing model:
Job profile
Bhavioural indicators
Evaluating current competency level
8/8/2019 PPTs for Class Managerial Competency-Amity
38/94
38
Competency Profiling
It is typically a method for
identifying specified skill,knowledge, attitude and behavior
necessary for a task, activity or
career
8/8/2019 PPTs for Class Managerial Competency-Amity
39/94
39
Competency Mapping
It is process of identifying key competencies
for a job and incorporating these competencies
(manifestation of knowledge, skill,attitude,motivation etc) through out various process
(i.e. job evaluation, recruitment, training
performance management etc) of the organisation.
8/8/2019 PPTs for Class Managerial Competency-Amity
40/94
40
Methodology for Competency MappingSelect the Departments
Identify Key Functions /Areas/Job Clusters/ Quality Positions / Work Platform
List of the Competency required in each area of the above
Identifying employees occupying the positions
Design format & prepare the test questions
Evaluate the Skill Through on-the-job Performance Evaluate the Knowledge Through Test
Collate Results and Prepare the Capability Matrix
Whether
Competent
ReassessAfter Training
Send the list of Employees Identified
for Training to Sr. Management
Maintain Records of Individual Employees Reassessing their
Competence at least once in two year
No
Yes
8/8/2019 PPTs for Class Managerial Competency-Amity
41/94
41
Methods forAssessing Competencies
Fact finding
Observation
Performance appraisalFeedback
BEIs
Assessment Centre
8/8/2019 PPTs for Class Managerial Competency-Amity
42/94
42
Competency Based
Interviewing (CBI)
It is process which gathers actual examples
of behavior of the competency in a givensituation, through appropriate questioning
8/8/2019 PPTs for Class Managerial Competency-Amity
43/94
43
Competency Assessment
through Assessment Centres All competencies are adequately
represented for assessment through a
minimum of 2 to 3 exercises
Each exercise addresses at least 3competencies
8/8/2019 PPTs for Class Managerial Competency-Amity
44/94
44
Use of Competency Mapping
Recruitment
Compensation
Appraisal for promotion/selectionTraining and Identification
Self development initiative
Performance diagnostics
8/8/2019 PPTs for Class Managerial Competency-Amity
45/94
45
Exercise on Self-Audit ofManagerial Competencies
8/8/2019 PPTs for Class Managerial Competency-Amity
46/94
46
Module II: Identification ofCareer Opportunities in Various
Industries
8/8/2019 PPTs for Class Managerial Competency-Amity
47/94
47
Broad Classification of
Industries in India
Manufacturing
Service
8/8/2019 PPTs for Class Managerial Competency-Amity
48/94
48
Manufacturing Industry Nature
-Basic
-Consumer Classification
-Heavy
-Light
Size-Large
-SME
-Cottage
8/8/2019 PPTs for Class Managerial Competency-Amity
49/94
49
Service Industry Fast growing
-Infrastructure
-Telecom
-ITES
-Health including pharma-Entertainment
-Hospitality
-Travel
Wide scope-Rural market (Retail)-African countries
-Outsourcing
8/8/2019 PPTs for Class Managerial Competency-Amity
50/94
50
Skills for Manufacturing Technical
Conceptual
Inter-personal
TeamWork
Time Management
Computer Analytical
8/8/2019 PPTs for Class Managerial Competency-Amity
51/94
51
Skills for Service Time Management
Listening
Persuading Inter-personal
Problem solving
Observing
Creativity and innovation
Analytical
8/8/2019 PPTs for Class Managerial Competency-Amity
52/94
52
ExercisePart-I I would like to live in a world full of (name 3
things)
1.
2.
3.
Things I would like to do and contribute to others
.. (name 3 things)
1.2.
3.
8/8/2019 PPTs for Class Managerial Competency-Amity
53/94
53
ExercisePart-II
The most likely positive benefits of my career
option (name 3 benefits)1.
2.
3.
8/8/2019 PPTs for Class Managerial Competency-Amity
54/94
Module III. Career DevelopmentProcess
8/8/2019 PPTs for Class Managerial Competency-Amity
55/94
55
A career is defined as the pattern of
work-related experiences that span
the course of a persons life
What is Career?What is Career?
8/8/2019 PPTs for Class Managerial Competency-Amity
56/94
56
Two Views of Career
1. Career as structural property oforganization.
2. Career as property of individual.
8/8/2019 PPTs for Class Managerial Competency-Amity
57/94
57
Career Management
It is process by which individuals develop
implement and monitor career goals andstrategies.
8/8/2019 PPTs for Class Managerial Competency-Amity
58/94
58
Formula of Success Know more than others
Work more than others
Expect less than others
-Shakespeare
8/8/2019 PPTs for Class Managerial Competency-Amity
59/94
59
Career Development
An ongoing process by which individuals
progress through a series of stages, eachof which is characterised by a relatively
unique set of issues, themes and tasks.
8/8/2019 PPTs for Class Managerial Competency-Amity
60/94
60
Stages of Career Development (Career
Cluster)
Stage 1: Occupational choice: Preparation
for worth
Stage 2: Organizational entryStage 3: The early career
Stage 4: The Midcareer
Stage 5: The late career
8/8/2019 PPTs for Class Managerial Competency-Amity
61/94
61
Stage 1: Occupational Choice: Guidelines for
Effective Decision Making.
Development of self awareness
Development of accurate occupational
integration Effective goal setting
Development of career strategies
Skill development
Competence in current activities Self-development for future.
8/8/2019 PPTs for Class Managerial Competency-Amity
62/94
62
Stage 2:Action During the Entry Process
Development of self awareness
Identification of prospectiveemployees
Effective job interviews behavior
Assessing organizations.
8/8/2019 PPTs for Class Managerial Competency-Amity
63/94
63
Fundamental of Self-
Development We are responsible for our life
Our thoughts are our choice
We create our own reality
Think, re-think, then think again
Self-esteem is everything
The comfort zone complex
The power of belief
How to change core belief
Have a dream bigger than you
8/8/2019 PPTs for Class Managerial Competency-Amity
64/94
64
Stage 3: Early Career- Establishment and
Achievement
Individual Actions
o Career exploration and goal setting
o Career strategies: Influencing the environment
o Set Realistic goals Performance and responsibility on the current job
Mobility Paths.
Attaining sponsorship.
8/8/2019 PPTs for Class Managerial Competency-Amity
65/94
65
The MidcareerIssues
Remaining Productive:
Career Plateau.
Obsolescence.
Becoming bored.
Feeling underused. Being in position for which one is under qualified.
Recognizing that original occupational choice was
inappropriate.
8/8/2019 PPTs for Class Managerial Competency-Amity
66/94
66
OrganizationalAction During Midcareer
Help employees understand midcareer
experiences.
Provide expanded and flexible mobilityopportunities.
Utilization of the current job.
Encourage and teach mentoring skills.
Training and continuing education.
8/8/2019 PPTs for Class Managerial Competency-Amity
67/94
67
Individual Actions During Midcareer
Dealing with job loss.
Self assessment.
8/8/2019 PPTs for Class Managerial Competency-Amity
68/94
68
Late CareerIssues
Productivity.
Preparation forRetirement.
8/8/2019 PPTs for Class Managerial Competency-Amity
69/94
69
OrganizationalActions During Late Career
Performance standard and feedback.
Education and job restructuring.
Retirement planning programs.
Flexi work patterns.Individual Actions During Late Career.
Acquiring more challenging assignments.
Retirement planning.
8/8/2019 PPTs for Class Managerial Competency-Amity
70/94
70
The Career Development Process
AssessmentPhase
DevelopmentalPhase
DirectionPhase
8/8/2019 PPTs for Class Managerial Competency-Amity
71/94
71
The Assessment Phase
Self Assessment Organisational Assessment
Assessment Centres Psychological Testing Performance Appraisals Promotebility
Succession Planning.
8/8/2019 PPTs for Class Managerial Competency-Amity
72/94
72
The Direction Phase
Individual Career Counseling Information Service
Job posting Skills inventory Career pathsA Career resource centre
8/8/2019 PPTs for Class Managerial Competency-Amity
73/94
73
The Development Phase
Mentoring Coaching
Job rotation Tuition Assistance Programme
8/8/2019 PPTs for Class Managerial Competency-Amity
74/94
74
Career Development
Initiatives Career PlanningWorkbooks
Stimulate thinking about careers,
strengths/ limitations, development needs Career PlanningWorkshops
Discuss and compare attitudes, concerns,plans
Career Counseling
Discussing current job activities andperformance, personal and careerinterests and goals, skills, and
career development objectives.
8/8/2019 PPTs for Class Managerial Competency-Amity
75/94
75
Managing Career Actively Take charge
Dont stop thinking
Think. Then dont hesitate to act Make friends when you dont need them
Watch your value equation like a hawk
8/8/2019 PPTs for Class Managerial Competency-Amity
76/94
76
Ask yourself Are you adding different dimensions to
your career experience over the years?
Are you becoming too specialized? Are you making measurable difference
to the bottom line?
Are you creating supporters in theorganization
8/8/2019 PPTs for Class Managerial Competency-Amity
77/94
77
The New Definition of a JobNo body has a regular job anymore. Everyone
is always looking around for the next project,
either where the already work, or somewhereelse , or both.
8/8/2019 PPTs for Class Managerial Competency-Amity
78/94
78
Competencies for Any Career1. Focus on results
2. Adapt to new situations quickly
3. Manage information4. Think critically
5. Define and redefine and solve problems
6. Communicate well and relate to people
7. Become a great team player8. Negotiate and resolve conflicts
9. Gain computer and internet competence
8/8/2019 PPTs for Class Managerial Competency-Amity
79/94
79
Six Values and Priorities to
Guide You1. Quality
2. Integrity
3. Fulfillment
4. Well being
5. Connection with others
6. Personal growth
Career Change
8/8/2019 PPTs for Class Managerial Competency-Amity
80/94
80
Career ChangeOrganizational Assistance
Relocation services
Services provided to an employee
who is transferred to a new location: Help in moving, in selling a home, in
orienting to a new culture, and/or inlearning a new language.
Outplacement services
Services provided by organizations to helpterminated employees find a new job.
8/8/2019 PPTs for Class Managerial Competency-Amity
81/94
81
LastWords
Dont compare yourself with anyone in
the world. If you do so you are insultingyourself
- Alen Strike
8/8/2019 PPTs for Class Managerial Competency-Amity
82/94
82
Module IV: Developing Skillsfor Career Prospects
Functions of Front Line
8/8/2019 PPTs for Class Managerial Competency-Amity
83/94
83
Functions of Front LineExecutives
Micro-planning
Resource Mobilization
Assigning Responsibilities
Developing Individuals
Problem Solving
Decision Making
Managing Human Discipline
Managing Technical Discipline
Building and Motivating Work Team
Monitoring and Controlling
Taking Corrective Actions
8/8/2019 PPTs for Class Managerial Competency-Amity
84/94
84
Problem Solving
in GroupAgree on PurposeAgree on Purpose
Avoid Group ThinkAvoid Group Think
Generate IdeasGenerate Ideas
Share InformationShare Information
Ensure Inclusion and ParticipationEnsure Inclusion and Participation Encourage ExperimentationEncourage Experimentation
Take DecisionTake Decision
8/8/2019 PPTs for Class Managerial Competency-Amity
85/94
85
Competencies for
Entrepreneurship and Leadership
8/8/2019 PPTs for Class Managerial Competency-Amity
86/94
86
The emergence of the entrepreurial
society may be a major turning point
in history
- Peter Drucker
8/8/2019 PPTs for Class Managerial Competency-Amity
87/94
87
LEADERSHIP
It is an ability to influence
others in such a way that theywillingly and enthusiastically
try to achieve the goals
8/8/2019 PPTs for Class Managerial Competency-Amity
88/94
88
LEADERSHIP IS DYNAMIC
Whenever the word changes so dramatically,
what characterizes appropriate leadership also
changes
- John Naisbitt,Co-author of megatrends
---- As markets evolve, so does the definition ofleadership
- Fortune Magazine
8/8/2019 PPTs for Class Managerial Competency-Amity
89/94
89
THE EMERGING CONVERGENCE OF
ENTREPRENEURSHIP AND LEADERSHIP
Entrepreneur
Create animage of
future Embrace change
Action/goal oriented
Learning
Speed
Leader
A MODEL OF ENTREPRENEURIAL LEADERSHIP
8/8/2019 PPTs for Class Managerial Competency-Amity
90/94
90
A MODEL OF ENTREPRENEURIAL LEADERSHIP
Action Goal
FeedbackChange
8/8/2019 PPTs for Class Managerial Competency-Amity
91/94
91
SMART MOVES: INTERGRATING CONVETIONALAND UNCONVENTIONAL WISDOM
Breaking the action into:
smaller faster
low-cost, and
feedback rich steps
8/8/2019 PPTs for Class Managerial Competency-Amity
92/94
92
CHARACTERISTICS OF ENTREPRENEURIAL
LEADER
Learned trait
Opportunity focused Innovation
Continuous Learning
Speed
8/8/2019 PPTs for Class Managerial Competency-Amity
93/94
93
Module V: Enhancing Learningthrough Experience Sharing
8/8/2019 PPTs for Class Managerial Competency-Amity
94/94
PANEL DISCUSSION