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Rahayu Fitrianingtyas, Rani Soraya W., RetyaningsihIda Y., Richa Mandilla

School of Nursing Diponegoro University, 2013

The Importance of Therapeutic Communicationto Influence Patient

Satisfaction



Introduction

In fact, in the clinical practice of nursing found many nurses who have

not applied therapeuticcommunication. It can be seen from the

way the nurse will initiate the

intervention is not preceded by agreeting and did not explain theinterventional procedure.



Poor communication can even bedangerous as misunderstanding andcan cause misdiagnosis and even

medication errors. Communication is very important because it could beinfluence the level of patient’s

satisfaction with health care services(Asrin & Phil Maude, 2006).



Therapeutic Communication in

Nursing

Therapeutic communication is a process

that emphasizes focused, non judgementalinteraction, allowing an individual to feelsafe, to share innermost feelings (Hellesvig

& Gaskell, 2011).



The benefit of therapeutic

communication1. helps to gain the patient’s trust

therefore his/her cooperation in the

application of his/her care plan.

2. helps to derive the necessary

information from the patient3. helps the patient to verbalize whathe/she is feeling.



technique of communication

therapeutic1. Listening attentively

2. Indicate acceptance

3. Asking questions related.

4. Repeating greeting clients by using theirown words.

5. Focusing



6. Offers information7. Silent

8. Summarizing

9. Reward

10. Provide an opportunity for the client toinitiate the conversation

11. Encourage to continue talks



How to aplicate therapeutic

communication in daily practice clinic

Greeting and introduction

Provide an opportunity for patient to start aconversation

maintain eye contact that transmits the

desire to listen,



posture that shows interest by not crossingher legs or hands,

Give feedback when patients talk

Listening without judgment conversation

Asking questions related

Encourage to continue talks

Summarizing



Reference Barry. 2007. Healthcare Communication: Theory and Practice. London:

Open University Press. Hellesvig, Karen & Gaskell. (2011). Deffinition of therapeutic

communication. Availabel online at www.lifestrong.com/article/87211-deffinitionoftherapeuticcommunication. Access on March 6th, 2013. Joshi, Priyanka D., Maureen Almeida and Prabha D. Sheta. 2010.

Attitude Toward Physical Contact in a Therapeutic Setting: Role of Gender and Expertise. Journal of the Indian Academy of Applied Phsycology. Vol.36(1):35-43

Pinto, Rafael Zambelli et. al. 2012.Patient-Centred Communication is Associated with Positive Therapeutic Alliance: a Systematic Review. Journal of Physiotherapy. Vol 58

Szubzda, Anna Wloszczak and Miroslaw Jerzy Jarosz. 2012.Professional Communication Competences of Nurses. Annal of

Agriculutural and Environmental Medicine. Vol 19 (3): 601-607

http://www.lifestrong.com/article/87211-deffinitionoftherapeuticcommunication.%20Access%20on%20March%206th,%202013











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