Position Description

Position title Team Leader

Employee name Various

Department/Service Services

Location Various

Position reports to Manager Support Services

Positions reporting to this role Disability Support Workers

Financial delegation N/A

Budget accountability N/A

Length of contract

Work Environment (e.g. Office based, Residential based, Community based)

Team Leaders may be required to work at any Mercy Connect location within their respective regions (Albury, Orange and Narrabri).

Position Summary This position ensures the effective delivery of customer services by leading a team consistent with Mercy Connect values. The role contributes to the implementation of operational plans in the position’s areas of operation. The role is also responsible for the performance management and development of disability support workers.

Key Selection Criteria

Essential

Diploma/Cert IV Disability or relevant experience. Current drivers licence

Capability Requirements

A practical general knowledge of a human rights based approach and the individual and community context, and sector and organisation purpose and values.

Applies the rights based approach and sector and organisation values in own work.

Exercises initiative and is self- directed. Has effective listening skills and seeks, provides and/or shares practical

information in an appropriate and respectful manner. Adheres to reporting, documentation and administrative requirements

about a person’s self-care environment, accidents/incidents and/or behaviour.

Uses relevant communications and technology systems.

Other requirements of the role

Police Check Current First Aid Certificate

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Position Description

WWCC

Job Profile

Specific key responsibilities of this role include;

Sector and organisation purpose and values

Develops an appropriate supportive working relationship with each person supported.

Gains the confidence, trust and respect of each person supported. Recognises the importance of dignity and the rights of each person they

support. Provides support in line with all other aspects of the disability service

standards and the organisation’s mission and values.

Leadership and Teamwork

Develops the skills of the team through instruction, coaching and mentoring to ensure the team has appropriate supportive working relationships with each person supported.

Promotes very clear team objectives and individual objectives/goals for team members and monitors outputs and performance of team and individual staff members.

Utilises the team/organisational resources to achieve a broad range of agreed performance outcomes; e.g. quality, outcomes, budget, etc.

Shares knowledge and information with team members. Works and interacts positively with the Manager and peers as part of the

leadership team. Speaks up about issues of concern and takes a lead in problem resolution.

Communication Engages effectively and achieves positive and meaningful relationships with Participants and interested parties.

Able to resolve conflict when required in the team or with Participants. Maintains all relevant documentation (participant and employee) Arranges appropriate referrals / appointments as required. Provides relevant, clear and factual written reports and information for

consideration by the management team. Identify gaps in staff skills and develop action plans to address these.

Customer Relationships

Ensures Participants are appropriately supported. Ensures all team members are working within a person-centred

framework Has a thorough understanding of knowledge of supports and services

available. Encourage and support Participants/ interested parties to be involved in

decision making about the service they receive. Establishes positive relationships and liaises with all interested parties

as appropriate. Ensures complaints are handled in an effective and efficient manner.

Personal Accountability

Ensures adherence to organisation policies & procedures and all relevant government legislation and standards.

To train to and monitor compliance with disability service standards and organisational policies and procedures relevant to the team and services provided.

Shows an understanding of the role and responsibilities in leading the

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Position Description

team. Efficiently and effectively completes agreed role requirements. Takes on board, accommodates and accepts feedback. Shows understanding of maximising resources and working within the

limitations of a team budget and resources. Rosters are filled and spread evenly across the team. Presents self as a role model on behalf of the organisation and in line

with community expectations. Demonstrates the appropriate behaviour and communication with

Participants and interested parties

Innovation Creates a team environment encouraging ideas, quality improvement and reflection on performance.

Makes suggestions supporting continuous improvement for the team. Comes up with and supports realistic, creative and innovative solutions

and promotes to management if necessary to ensure that they receive the support needed to be implemented and shared with other parts of the organisation.

Actively seeks and encourages creative solutions to overcome barriers in the team in supporting people and achieving successful outcomes.

Identifies and acts on risks in the conduct of work and team environments.

Actively adapts to and accepts change within the context of the job role and wider organisation or community changes.

Contributes ideas, provides feedback, utilises own interests and experiences.

Person centred knowledge and application

Represents the organisation reflecting the values of Mercy Connect. Provides mentoring and training, reviews files and monitors staff

interactions with Participants to maintain positive relationships’ Provides strengths based approach for each Participant. Regularly reviews progress with plans and goal achievement for

Participants being supported by the team, providing advice and guidance to staff.

Contributes effectively to person centred program development in the organisation, based on direct service provision by the team.

Personal care, skill development and support

Organises allocation of resources, rostering, and logistics to efficiently deliver services within agreed service, budget and staffing parameters.

Proactively maintains and reviews the work environment to achieve a physically and emotionally safe team environment.

Collects records and monitors data and other information on progress, escalating any areas of concern to the Management team.

Plans and implements for the continuing training and development of team members and uses opportunities to role model and coach staff in all areas.

Participation and inclusion

Uses reporting and supervision to review appropriateness of plans and actions taken by staff for support provided within home, community and group environments.

Assists in the development of plans, applying understanding of community, employment and training contexts.

Assists Management in the development of the implementation of identified training.

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Position Description

Reviews files and progress on plans to monitor staff performance, makes suggestions and provide guidance to staff.

Ensures feedback from Participants is escalated to Management team.

Community engagement and education

Develops, maintains and builds linkages with interested parties. Uses reporting and other systems to monitor appropriate use of regular

community activities. Maintains a team understanding of formal and informal supports in the

community relevant to the people being supported. Undertakes liaison and relationship development with interested

parties. Assists, guides and directs team members

Reporting, documentation and administration

Ensures adherence to reporting, documentation and business administration requirements.

Ensures procedures are adhered to and appropriate documentation is maintained.

Ensures appropriate use of relevant communications and technology systems by all relevant staff.

Supports, guides and directs team members.

General key responsibilities of this role include;

Workplace Health and Safety (WHS) and Risk Management

Report any hazards or issues that impact on the safety of the workplace Fulfils role in a manner that uses safe work practices. Adhere to workplace health and safety policies and procedures.

Quality Demonstrated knowledge of the relevant standards pertaining to the service and the philosophy and requirements of the standards.

Ensures necessary documentation is completed as required and in a manner which reflects outcomes for the individual.

Attends all necessary meetings, including all scheduled Team meetings and provides feedback on the current state of the organisation’s quality system.

Promotes and assists staff with the requirements of the organisation’s quality framework.

Ensures relevant line manager is kept abreast of all issues in a timely manner.

Participates in regular Supervision with Manager, is willing to accept feedback on performance and strives to improve wherever necessary.

Availability and willingness to work across a roster which may include evening, overnight weekends and ‘on call’.

Adheres to Mercy Connect policies and procedures and line management directives.

I acknowledge that:

Statements included in this position description are intended to reflect duties and responsibilities that I may be required to undertake and are not to be interpreted as being all inclusive

I have read, understood and accepted the above position description and associated attachments.

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Position Description

Employee signature: Line Manager:

Print name: Print name:

Date: Date:

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