Polycom Solution Portfolio - Team Collaboration Software ... ?· Polycom® Services Portfolio ... factors…

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  • Provide reliable, high-quality voice and video that drives adoption and user satisfaction over an optimally configured network

    Proactively ready your network for high-quality voice and video so it delivers the best user experience Leverage Polycom expertise so it supports your in-house technical resources who may not be experts in the

    requirements of voice and video over IP Prepare for the bandwidth demand that these new or upgraded workloads create in the network Gain access to the PathView monitoring tool, which is licensed to operate for a year from initial deployment

    (with an option to renew) and is accessible by all appropriate enterprise stakeholders

    Network Assessment and Diagnostics Services

    Polycom Services Portfolio



    Client Service Manager

    Capturing your collaboration vision and bringing it to life

    Identify key success factors for designing your collaboration environment Understanding your vision and desired user experience Define simple video-enabled business workflows Capture user stories that drive the technology requirements and translate them into architecture Define business objectives

    Your single point of contact throughout the deployment of your Polycom solution

    A Polycom Client Services Manager:

    Is a senior project manager who oversees your account Provides service continuity through an ongoing relationship Provides a conduit for planning your service and deployment needs Has a vision of your project's bigger picture Creates usage-adoption programs for you

    Adoption Services

    Get the highest possible return on your strategic investment in video collaboration

    User adoption is essential for realizing payback for the solution within the first year Adoption Services help drive large-scale impact on the behavior of dispersed users, while being easy to execute By engaging users in a technology rollout, you give them a reason to integrate it into their workflow Realize all the benefits of video collaboration soonerless travel, lower costs, smaller environmental footprint

    and enhanced decision-making Users experience a simpler, more productive work day


  • Solution Design for Polycom RealPresence Group Series Endpoints

    Workspace Design

    Solution Design for Voice Endpoints

    SoundStructure Installation

    Get your first Polycom RealPresence Group Series endpoints working and registered to Skype for Business online or on-premises

    Review capabilities, features, and workflow Receive configuration and operational best practices and optimized configurations for deployment

    Guiding you to the right UC solution for your various collaboration spaces with the right technology in the right-sized conference rooms

    Create a seamless user experience, providing uniformity and consistency Choose the right technology for the space you are considering Make the ideal use of your office space

    Jumpstart your voice deployment

    Receive best practices information and processes for planning your voice deployment and optimizing your provisioning tool

    Leverage working examples of voice endpoints as templates for large scale rollout Empower your Administrators and Voice Technicians to deploy hundreds or thousands of endpoints with your

    production migration to Skype for Business

    Receive expert design, installation and configuration for the optimal acoustic experience in your collaboration environment

    Our experts will plan and design the right solution for your business needs We work with you to deploy your solution in a straightforward and seamless fashion, while minimizing disruption to

    your existing technology environment Receive last mile delivery optimizing your equipment for day one use

    Solution Design for Polycom RealPresence Clariti

    Design the right deployment plan right from the start for a smooth implementation into your production environment

    Obtain a deployment plan for your specific-use cases and environment that will speed the implementation and integration of your solution

    Mitigate risks by taking advantage of Polycoms deep technical expertise at identifying interdependencies before you deploy your solution

    Save time and money by reducing the time it takes to get your solution into operation

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    RealPresence Clariti Deployment

    Flexible, modular and affordable deployment options for RealPresence Clariti

    Connect people with HD voice, video, content and web collaboration Choose from flexible, modular and affordable options Quickly and easily bring collaboration to your organization

    Take advantage of cutting edge features without having to deploy and manage complex technologies within your data center

    Migrate your conferencing and collaboration from third party platforms to a native, integrated Skype for Business Online service while enhancing that experience with collaboration-enabled voice and video endpoints fromPolycom

    Use Skype for Business Online as your primary telephone service to reduce or eliminate much of your on-premises telephony infrastructure, management, and cost

    Office 365 Cloud PBX Migration


    Polycom RealAccess Onboarding Services

    Accelerate the deployment of Polycom RealAccess

    Enables the supporting prerequisites of Polycom RealAccess, integrate with your RealPresence Clariti platform, and verify that the solution is operating correctly

    Cloud Onboarding deploys the on-premises tool to communicate with your Clariti platform and integrate to cloud On-Premises Onboarding deploys the on-premises server, tool and ensures it operating correctly

    Polycom RealConnect Access Suite Implementation

    Polycom will deploy and optimize the configuration and placement of Polycom RealConnect Access Suite so your service works reliably

    Deploy all capabilities including firewall traversal for high security, the appropriate Polycom One Touch Dial solution, device management and registration tools, analytics and reporting

    Optionally Polycom RealConnect for Office 365 or Polycom RealConnect Hybrid Onboarding can be included to ensure readiness with a variety of workshops

    Polycom RealConnect for Office365 or Polycom RealConnect Hybrid Onboarding

    Onboard to your new Cloud services quickly by following Polycoms proven mythology focused around the key workshops and activities

    On-Premises Infrastructure Readiness Ensure device registration, firewall, and other prerequisites are ready Network Assessment EssentialsUnderstand cloud based real time media flows, Quality of Service implications,

    and bandwidth modeling Basic AdoptionCommunications, training, and support plans for new workflows Cloud Relay with Polycom One Touch Dial and Polycom RealConnect HybridImplement Hybrid as required and

    get up to three endpoints working with Polycom One Touch Dial

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    RealPresence Migration

    Cloud Relay with Polycom Device Management Service, Polycom One Touch Dial, or Polycom RealConnect Hybrid Implementation

    Expedite your return on investment by relying on experts who can help you efficiently migrate your video endpoints to the Polycom RealPresence Platform

    Offers customers the assurance that their migration to new technology will be smooth and efficient Uses expert technical resources to plan and execute the migration Identifies issues in advance to reduce the impact of any changes to the production environment RealPresence Platform Migration Service and RealPresence Endpoint Migration Service available

    Work with Polycom experts to deploy those components that satisfy demanding requirements with complextopologies

    Cloud Relay works with multiple supporting applications to enable cloud services Plan, deploy, and verify operation of one Cloud Relay instance with the appropriate supported application

    Expert assistance to deploy Polycom RealPresence Platform or Immersive Telepresence solutions quickly and accurately while minimizing disruption to your existing technology environment

    Minimizes deployment costs, by relying on a team of experts and a proven implementation methodology Expedites your return on investment, by making the deployment and optimization of your system fast and efficient Keeps your internal resources focused, while Polycom project managers work with your team to help ensure a

    successful deployment

    RealPresence Platform and Immersive Implementation

    Expand or fill the gaps in your deployment team to accelerate your voice migration and reach locations you cant. Polycom has three service options:

    Installation for Voice Endpoints delivers the physical unpack, assemble, place on desk, and cable to network Basic Implementation for Voice Endpoints includes installation and provisioning each endpoint against an

    installation checklist and supports the install team Advanced Implementation includes Basic and Installation services and provides project management and

    planning, driving completion of the installation checklist to ensure the endpoints are deployed correctly

    Implementation for Voice Endpoints


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    Elite Service

    Personalized and proactive support for your Polycom RealPresence so


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