SOLUTION BRIEF

Polycom® Skype for Business Remote Monitoring and Management Services Maximize system uptime while optimizing IT resources

With unified communication (UC) and collaboration solutions becoming increasingly integrated into your business environment and critical to your success, it is imperative to maximize their performance while minimizing the impact on your IT resources. Today, these environments are typically multi-vendor solutions, for example combining Polycom voice and video solutions with Skype for Business. Successful implementation means seamlessly integrating these technologies into your business processes, and ensuring they’re kept updated and running 24x7—whether or not you have a team that has UC voice and video technology expertise.

Services to manage day-to-day operationsWith Skype for Business Remote Monitoring and Management Services, Polycom remotely monitors and manages the performance of your Microsoft collaboration infrastructure solution. These services provide predictable system reliability, high availability, and security for all aspects of your mission-critical UC collaboration and/or video and voice infrastructure applications. We offer greater flexibility to scale your collaboration investments to meet changing business requirements. We afford you the ability to maximize your collaboration investments by keeping software versions current. Robust reporting allows you to oversee management activities and use the data to make your IT decisions.

Skype for Business Remote Monitoring and Management Services include the following core activities:

• Transition Management (Onboarding)

• Remote monitoring and management of your Skype for Business on-prem deployment

• Enhanced monitoring

• 24x7 access to the management services Service Desk

• Service level objectives (SLOs)

• Periodic service reports

• Client Service Manager (CSM)

• Optional services:

- Premium Management

- End user support

- Microsoft patching and update services

Customer benefits• Higher reliability and uptime

for mission-critical Microsoft conferencing and voice solutions

• Decreased demand on your internal IT resources resulting in lower Total Cost of Ownership (TCO)

• Flexible choices that enable you to choose the service offer that’s right for your needs

• Advanced and intuitive reporting capability to quantify return on investment

• Higher level of service. Delivery to measurable Service Level Objectives

• Service Desk operates 24x7 so you receive real-time alerts to service affecting events

SOLUTION BRIEF Polycom Skype for Business Remote Monitoring and Management Services

Polycom Skype for Business Remote Monitoring and Management services are available in three options:

• Remote Monitoring and Management—RealConnect to Skype for Business Online

• Remote Monitoring and Management for Skype for Business—Conferencing

• Remote Monitoring and Management for Skype for Business—Conferencing plus Voice

Remote Monitoring and Management—RealConnect to Skype for Business OnlineThe Polycom® RealConnect™ to Skype for Business Online service provides remote monitoring and management of the Skype for Business on-premises pool that is a prerequisite to enable the RealConnect capability for Skype for Business Online users.

This offer provides the following core service components:

• Transition Management

• Remote monitoring and management of supported Skype for Business environment

• Enhanced monitoring (fault and threshold based), fault identification and issue resolution

• 24x7 monitoring and service desk availability

• Monthly service reports

• Includes Premium Management: Configuration and Policy Management, Performance Management and Capacity Management

• Includes Microsoft patching and major update services to supported devices

Remote Monitoring and Management for Skype for Business—ConferencingThe Conferencing offer provides remote monitoring and management for a stand-alone Skype for Business environment deployed on your premises or in a private cloud.

This offer provides the following core service components:

• Transition Management

• Remote monitoring and management of supported Skype for Business environment

• Enhanced monitoring (fault and threshold based), fault identification and issue resolution, configuration, and basic security configuration

• 24x7 monitoring and service desk availability

• Client Service Management with monthly service reports

• Optional services:

- Premium Management: Configuration and Policy Management, Performance Management and Capacity Management

- Microsoft patching and major update services to supported devices

- End user support

Remote Monitoring and Management for Skype for Business—Conferencing plus VoiceThe Conferencing plus Voice offer provides the same remote monitoring and management as the Conferencing option but adds monitoring and management of Microsoft certified partner equipment used for enterprise voice and video services (example type devices are session border controller, voice gateways, video codec, load balancers, etc.).

This offer provides the following core service components:

• Transition Management

• Remote monitoring and management of supported Skype for Business environment

• Enhanced monitoring (fault and threshold based), fault identification and issue resolution, configuration, and basic security configuration

• 24x7 monitoring and service desk availability

• Client Service Management with monthly service reports

• Optional services:

- Premium Management: Configuration and Policy Management, Performance Management and Capacity Management

- Microsoft patching and major update services to supported devices

- Enterprise voice and video end user support

SOLUTION BRIEF Polycom Skype for Business Remote Monitoring and Management Services

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About Polycom

Polycom helps organizations unleash the power of human collaboration. More than 400,000 companies and institutions worldwide defy distance with video, voice and content solutions from Polycom. Polycom and its global partner ecosystem provide flexible collaboration solutions for any environment that deliver the best user experience and unmatched investment protection.

In addition to Remote Monitoring and Management for Skype for Business, Polycom offers a complete portfolio of services to help drive your success. Other service offers include:

• Envisioning and Solution Design services

• Network assessment and monitoring

• Pilot services for Office 365 Cloud PBX and PSTN Conferencing

• Integration services

• Managed Services for Polycom infrastructure and endpoints

• Support services

Remote Monitoring and Management services significantly reduce the demand on your IT resources, making it the ideal solution for organizations that want to keep their internal teams nimble and focused on the core business.