P.M. Properties Enterprises LLC

2011 Corporate Overview

Company History

North American leader in retail construction and maintenance Established in 2003 as a Limited Liability Corporation (LLC)

“Blue Chip” retail client base with over 36,000 locations served Private company – internally funded with no outside participation

5 Year Compounded Annual Growth Rate (CAGR) > 35%

International network of more than 10,000 pre-qualified service providers covering all trades

Licensed construction supervisors on staff with superior knowledge of all trades.

PM Advantage – Convenience

HIGHLY SCALABLE, TURN-KEY SERVICES ACROSS N.A. Highly scalable facilities maintenance and construction project services – large or small - across the U.S., Canada, Puerto Rico & the U.S. Virgin Islands Single point of contact - 24/7/365 all trades, licensed expertise Technology-enabled, enhanced proprietary service platform for increased control, accountability and reporting

SUPERIOR VALUE Reduced cost - demand aggregation and vendor consolidation Reduced cost - Tech credentialing and ongoing management Negotiated pricing & streamlined consolidated invoicing Manufacturer relationships for warranty servicing

Ability to direct billing to appropriate party based on findings Networked to maximize combined strengths, minimize costs, and reduce service timelines for our customers

No long term contracts required; flexible and adaptable service

Account Structure

Customer Service Manager - monitors and measures service team performance

Account Managers – process map as appropriate for each client to ensure all servicing team members know their role Service Coordinators – own vendor relationships (geographically assigned) Billing Coordinators – aligned by customer Vendor Compliance Specialists – maintains vendor contract compliance Licensed construction supervisors - providing technical oversight in addition

to technical support and training.

Customer Service Manager

Service Coordinators

Billing Coordinators

Vendor Compliance Specialists

Account Managers

---- Licensed

Construction Supervisors

PM Advantage - Technology

Proprietary Service Technology Schedules & tracks all work performed Project history for all locations Job/invoice monitoring tools Work order monitoring tools Contractor network database

quality control info contractor compliance info

Customized reporting tools SLA reporting Vendor report cards

Client account web access/Extranet Systems integration capabilities for improved efficiencies Fully integrated 3rd party platforms (e.g. ) Construction projects, preventative maintenance and on-demand service,

modules

Disaster Recovery Redundancy

P.M. Properties core applications & data replicated near real time (< 15 minute snapshot) to off site hosting facility. Colocation key features:

Active/passive application firewall

Sonicwall Eclass Fully redundant backup power / HVAC Redundant network infrastructure Controlled temperature and humidity N+1 UPS Systems Multiple emergency generators 24x7x365 monitoring & access

Service Request Process

Receive email with service order from request

If contractor unable to service,

Service Coordinator will assign an

alternate vendor able to service store

Service Coordinator calls store

to make an appointment to perform

service within 48 hours

If job will not

exceed NTE

contractor

performs work

Service order accepted & automatically uploaded into PMP Service System

Service Coordinator contacts

Vendor to service ensure time

frame can be met

Service Coordinator reviews service

order for accuracy and appropriateness

of designated vendor and approves

work order to be dispatched

Contractor arrives at site and checks

in via IVR (if applicable). Check in

automatically uploaded into PMP

Service System

Service Coordinator updates

Service Request, confirming

completion by detailing service

and which Store Manager

indicated service performed to

expectations

Contractor calls PMP from

store providing details of service,

along with Store Manager who

authorized service

Contractor sends signed/stamped

work order into PMP with invoice.

Work order uploaded to Service

System (if app.) for invoicing to client.

Invoice sent to client

Contractor gets signed work order

by store manager , and checks out

Via IVR (if appl.) – automatically

uploaded into PMP Service System.

Contractor checks out via IVR (if appl.)

Calls PMP, advises they need to submit a quote. Contractor required to return quote within 24 hours. Flag set for automatic Follow up to occur.

Account Manager reviews

Quote – all Quotes over

$1000 automatically brought

to licensed staff member

Quote submitted to client for

approval

Upon Approval, call gets

re-dispatched

Job exceeds

NTE

24x7x365 Emergency Service

A member of P.M. Properties service staff is always available

After hours emergency calls are automatically routed by our phone system to the assigned on-call person (no additional phone # to remember!) Fully equipped with “smart” phone including access to service email Employees have full on-line, web access to service system Back up, hard copy vendor directory is also available

Preferred method of emergency call notification is always a phone call Emergency service normally provided within 2-4 hours or sooner On-call staff member will follow up with customer to closure P.M. Properties entire technical staff can be reached via cell as needed.

There when you need us most…

Flooding – Following a flood at the

South Shore Mall in Bayshore, NY,

P.M. Properties quickly responded

to demo, clean up and replace

the store flooring for Finish Line.

Storm Electrical Outage – When

hurricanes create havoc and outages

for their stores, TJX relies on P.M.

Properties to promptly dispatch techs

to install generators for temp power.

24/7/365 - Emergency Services

Scheduled Maintenance

Refrigeration HVAC Lighting

Proactive Communications

Proactive communications is also a top priority for P.M. Properties. We partner with our client’s team to develop a “closed loop” communications process to ensure that the same issues do not resurface. Our rigorous issue resolution process comprised of five stages:

NOTIFY – We identify or learn of the issue and quickly work to fully understand it. ANALYZE – We analyze the situation to determine the root cause and develop a

corrective action plan (CAP) COMMUNICATE – We share our proposed action plan with the customer for

review and approval. EXECUTE – We execute the plan and work to full issue resolution. FOLLOW-UP – We contact the customer to ensure their complete satisfaction.

Sub-Contractor Relationships

10,000+ pre-qualified service

providers covering all trades Score carding: Providers are rated

on every work order completion. In addition to satisfaction survey

ratings, other metrics utilized to evaluate and counsel our service teams include ability to meet ETA’s, first call completions, length of time to complete service, total cost of service, IVR compliance, emergency response, paperwork accuracy and promptness.

Multiple competitive quotes are obtained.

Brand Protection

FULLY CREDENTIALED, LICENSED & COMPLIANCE CERTIFIED Mitigating risk through ongoing vendor credentialing - certified compliant techs Single-source solution for minimizing vendor-related corporate risk and

maintaining compliance with Sarbanes-Oxley Act (SOX), USA PATRIOT Act, plus other related requirements of the Bank Secrecy Act and Executive Order 13224

PM Compliance Department manages and maintains: Business License Verification/W-9 documents Worker’s Compensation Insurance/COI Liability Insurance/COI (two layers of coverage) Applicable trade license(s) National Criminal and Sex Offender Background Check History of retail/commercial/industrial experience and references

Score carding our technicians to ensure quality and responsiveness

Brand Protection

P.M. Properties has a bonding line in place with CNA Surety. CNA Surety is A rated by A.M. Best Company and Standard & Poor's. P.M. Properties minimizes corporate client risk and reduces Sarbanes-Oxley Act (SOX) exposure.

Performance

Improved consistency and higher quality of services

Service Level (SLA) improvement

Substantial reduction in administrative complexity

Brand protection through compliance efforts

Increased control, accountability and reporting

Flexibility to meet varying program objectives & budget

Reduced overall cost for facilities services

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Client Satisfaction

** NOW $10 Million in Liability Coverage & Bonded!

Innovative Approaches with Clients

P.M. Properties approaches each client situation uniquely, without

attempting to “shoehorn” our clients’ needs into a rigid existing product

configuration. Instead, we work collaboratively with our clients to

“create, customize and tailor” our capabilities – both initially and after

program launch – to meet the specific and evolving needs of our clients.

“Deferred Service” is just one example of this approach for one of the

world's largest specialty retailers.

Innovative Conditioned Based Maintenance (CbM) Projects

Bridgestone Retail Operations, LLC consists of more than 2,200 company-owned consumer and commercial stores in the United States. The store channels include Firestone Complete Auto Care, Morgan Tire / Tires Plus, Expert Tire, Commercial & Farm, and Mark Morris. Predictive Service Corp. partnered with P.M. Properties, as part of its overall Conditioned Based Maintenance (CbM) strategy, to conduct electrical repairs following Predictive Service’s infrared scans of all the stores electrical components. Each of the 2,200 stores required some degree of work from panel labeling to panel replacement and major electrical reconfiguring.

PM Partnership Development

PM Properties leverages the most well-respected manufacturing and distribution channel partners to support our delivery of the best solutions for our customers.

Networked For Added Value

Florida Plastics International, a Keyser Group Company, is the exclusive manufacturer of interior and exterior menu boards for McDonalds restaurants. Florida Plastics uses Advance ballasts in these menu boards. P.M. Properties is utilized for warranty maintenance across the United States by both these manufacturers. P.M. Properties is called upon to service McDonalds menu boards throughout the 50,000 U.S. store restaurant chain. At the time of service, P.M. Properties determines the nature and cause of the repair in order to invoice the appropriate party. Developing and cross-pollinating strong relationships with its retail and manufacturer clients is at the core of P.M. Properties value proposition and

provides a strong competitive differentiator.

Networked For Added Value

Samsonite Retail selected P.M. Properties to service their stores. A new store located in Atlantic City, NJ was equipped with Con-Tech MH lighting fixtures that were fitted with Hatch transformer components. The store had recently passed its one-year GC warranty. Since opening, the store’s lighting repeatedly burnt out and the fixtures were continually serviced with no resolve. Nearly ¾ of the store’s fixtures were inoperable.

P.M. Properties, through it’s strong manufacturing relationships, immediately contacted Con-Tech and Hatch. Con-tech sent out one replacement fixture to be swapped out by P.M. Properties’ electrician and the defective fixture was sent to Hatch for analysis to determine the root cause of the issue. The cost of the new fixture was absorbed by Con-Tech and the cost of service was paid by Hatch. Depending on the outcome of the defective fixture analysis, the cost for performing a permanent fix for the store will be borne by the appropriate party.

Networked For Added Value

Brooks Brothers, one of the nation’s oldest upscale men's retailers, chose P.M. Properties to service their stores. A new store in Toronto, Ontario was equipped with Reggiani lighting fixtures. The same fixtures are used in the hundreds of Brooks Brother stores throughout the chain and without issue. All the fixtures used metal halide lamps with Advance ballasts. Before the air-conditioning was turned on, many lighting fixtures were cycling. Once the hot plenum space was cooled to normal ambient temps most fixtures started working again, about 18 did not. The GC who built the store was unable to correct the problem, pointing to defective manufacturing. P.M. Properties’ unique position as the chosen service arm for all three parties Brooks Bros., Reggiani and Advance (Philips) enabled prompt assessment of the lighting issue. It was determined that the original installing electrician had mismatched 39w and 70w fixture housings. All costs associated with fixing this error were borne by the original installing electrician - saving Brooks Brothers, Reggiani and Advance significant time and money.

A division of Philips Electronics N.A., Advance is the largest manufacturer of ballasts and drivers for fluorescent, HID, and LED lamps in North America. Advance has chosen P.M. Properties to be their warranty service provider across the U.S. and Canada. In McCarran, NV, a Petsmart warehouse had ongoing outages with their high bay T5 lighting fixtures. P.M. Properties was called on to replace all (1678) ballasts using 40' Articulating boom lifts and return all the defectives back to Advance for analysis. In Cleveland, OH, Goodrich Landing Gear had ongoing outages with their fluorescent lighting. P.M. Properties was deployed to replace (284) ballasts and return all the defectives back to Advance for analysis. This job required the electrician to have specialized ITAR certifications.

Networked For Added Value

Selected Partner Projects – Construction (Store Reductions)

(Project Value ~ $1,000,000 per store)

A leading global specialty retailer with a strong portfolio of brands

and fiscal 2010 revenues of $14.66 billion selected P.M. Properties

for their Store Redux Remodel Construction Program. In Toronto,

ON (Canada) this phased project included: BOH demising walls,

bathrooms, managers office, stock processing employee area,

demolition of remit space, overhead work, painting in sales area, millwork- booth sets, cash wraps, signage and sales floor finishes.

Selected Partner Projects – PM & Store Construction

(Project Value ~ $300,000 per store)

Appleseed’s, a retailer of women’s clothing, selected P.M. Properties to assist in the development of retail locations throughout the east coast. To ensure the right design was achieved, P.M. Properties worked closely with FRCH, an architectural design firm, and the Appleseed’s team. The resulting South Windsor, CT location has become the prototype for Appleseed’s stores. PM Properties is currently project managing and budgeting for additional 2011 new store build outs.

Selected Partner Projects – Store Remodels

The TJX Companies, Inc. is the leading off-price retailer of apparel and home fashions in the United States and worldwide. The TJX Companies selected P.M. Properties to oversee various refresh/remodels of TJ Maxx and Homegoods stores throughout the United States. The scope of work includes: - demolition - fixture/signage installation - painting/wall covering - flooring - electrical - plumbing - toilet partitions - storefront and exit door relocations

(Project Value ~ $160,000 – $200,000 per store)

Selected Partner Projects – Store Remodels

Marshalls, an international off-price retailer of apparel and home fashions, selected P.M. Properties to oversee the refresh / remodels of stores throughout the United States. The scope of work included: - exterior store front sign work - demolition - new fitting rooms - fixture installation - painting/wall covering /flooring - electrical/plumbing - toilet partitions - storefront and exit door relocations

(Project Value ~ $175,000 per store)

Our success in 2009 with TJ Maxx/Homegoods store remodel projects led to The TJX Companies giving PM Properties a “preferred vendor” designation and the awarding of additional remodels for sister division Marshalls stores in 2010.

Selected Partner Projects – PM & New Store Construction

Ross-Simons, a jewelry retailer, chose P.M. Properties to oversee the construction of a new retail store at the Prudential Center in Boston. As an expanding retailer, Ross-Simons had a very condensed time-line for completion of this project. P.M. Properties met all their needs with a smooth store turnover and on-time completion.

(Project Value ~ $150,000 per store)

Selected Partner Projects – New Store Construction

Claire's Stores, Inc. is a leading specialty retailer of value-priced jewelry and accessories for girls and young women through its two store concepts: Claire's and Icing. P.M. Properties has been constructing new stores in Delaware and New York with issue-free turnover and on-time completion.

(Project Value ~ $150,000 per store)

Selected Partner Projects – New Store Construction

Swarovski, a retailer of fine crystal products, contracted P.M. Properties to oversee the construction of a new retail store. As a fully developed national retailer with very specific design and construction requirements, P.M. Properties was able to exceed their expectations by maximizing resources to effectively procure labor, materials and equipment.

(Project Value ~ $100,000 per store)

Selected Partner Projects – Store Remodels

iParty, a retailer of party supplies with locations throughout the east coast, partnered with P.M. Properties to refresh / remodel their 50+ store locations. P.M. Properties responsibilities for the project included: - handling all permits and landlord negotiations - drywall repair - painting - new flooring - lighting upgrades - exterior storefront redesign

(Project Value ~ $80,000 per store)

Selected Partner Projects – New Store Construction

The Casual Male Group, a nationwide retailer specializing in men’s clothing, chose P.M. Properties to build a new store located in Burlington, MA. The store space included:

- Construction of all walls as required - Installation of all wall standards on walls - Ceiling installation - Painting of entire space - Installation of all doors and hardware

- fitting rooms - stock room - fixture installation - painting/wall covering /flooring - electrical/plumbing - toilet partitions

(Project Value ~ $65,000 per store)

Selected Partner Projects – Store Remodels

The J. Jill Group, Inc. is an upscale specialty marketer of women's apparel, accessories, and gifts targeted at active, affluent women aged 35 to 55. Recently acquired, they have engaged PM Properties to perform minor remodels to include some demolition, carpentry, painting, and flooring.

(Project Value ~ $50,000 per store)

Selected Partner Projects – Store Remodels

7-Eleven operates, franchises and licenses more than 6,970 stores in the U.S. and Canada. Royston LLC is one of the worlds largest fixture manufacturers serving the convenience store, grocery, mass merchant and specialty retail industries. P.M. Properties partnered with Royston for a group of minor remodels of 7-Eleven stores that included: - De-merchandising, removing and replacing shelving / equipment - Installing new tile flooring - Installing new fiberglass reinforced plastic walls - Cleaning and painting all trim & ceilings - Installing low-flow toilet - Installing dedicated equipment circuits - Installing two exit light combos - Installing door diamond plates

(Project Value ~ $50,000 per store)

Selected Partner Projects – Temp Store Buildouts

Whether for the holiday season or just to take advantage of available mall space, PM Properties builds temporary stores and kiosks for clients such as Swarovski, iParty, J.Jill and others.

(Project Value ~ $50,000 per store)

Selected Partner Projects – National Roll-Outs

Bridgestone Retail Operations, LLC consists of more than 2,200 company-owned stores in the United States. The store channels include Firestone Complete Auto Care, Morgan Tire / Tires Plus, Expert Tire, Commercial & Farm, and Mark Morris. The chain’s hydraulic automotive lifts are being replaced with new electric/hydraulic car lifts throughout the United States. Working in tandem with Rotary Lift and their installation teams, PM Properties electricians are installing dedicated circuits and fused disconnects to each lift all across the country.

(Project Value ~ $4,000,000)

Canadian Warranty Projects

American Electric Lighting (AEL), an Acuity Brands Company, produces outdoor lighting products sold principally to commercial, industrial, utility, government, and institutional markets When AEL learned that outdoor pole fixtures may have been wired incorrectly at the factory, they immediately deployed P.M. Properties for AVL terminal block inspections and repairs. At the Regina Airport in Regina, Saskatchewan (Canada ), this required the use of an 80' articulating boom lift throughout a very congested airport parking lot.

Large Scale, National Recall Projects

A division of Acuity Brands, Lithonia Lighting provides the industry’s broadest line of commercial, industrial, institutional and residential fixtures. Working with U.S. Consumer Product Safety Commission, a product safety recall was conducted voluntarily on approximately 93,200 HID light fixtures with acrylic lenses and/or reflectors. It was discovered that a component in the fixture could leak fluid, degrading the acrylic lenses and reflectors, causing them to crack or fall. Falling pieces could cause injury. As the chosen warranty service arm for Acuity Brands, our job was to schedule and project manage the safe change out at thousands of customer locations across the United States, while providing accurate documentation for any future litigation efforts.

PM Partnership Recap

Improved consistency and higher quality of services Service level (SLA) improvement Substantial reduction in administrative complexity Brand protection

Vendors P.M. Certified Licensed supervisors on staff

Increased control, accountability and reporting Flexibility to meet varying program objectives & budget Proven experienced project management roots Reduced overall cost for facilities services Value-added relationships saving time & money

P.M. Properties Enterprises LLC

250 East Main Street, Norton, MA 02766

T: 774.430.3410 F: 774.430.3417

E: info@pmmanageprop.com

www.pmmanageprop.com

If you're interested in working with us or would like to request more information on our

services, please feel free to contact our office or email us at:

Judge us by the companies we keep…and the thousands of stores we serve!

Now we want to here from you!