Plug and Socket Preparing IT Management for Governance Rob
England v6v6
Slide 2
"The main reasons for negative outcomes are the emphasis on the
technical, financial and scheduling aspects of IT activities rather
than on the whole business context of IT use... "Effective
governance of IT assist[s] those at the highest level of
organisations to understand and fulfil their legal, regulatory and
ethical obligations in respect of their organisation's use of IT"
ISO/IEC 38500
Slide 3
Terminology Governance Governance fulfilment Executive
Management IT Governance Corporate Governance of IT Enterprise
Governance of IT
Governance Governors Managers Governance Governance fulfillment
Management Execution IT Governors IT Managers IT Governance IT
Governance fulfillment IT Management IT Execution Governors
Managers Governance Governance fulfillment Management
Execution
Slide 6
Governance Governors Managers Governance Governance fulfillment
Management Execution Governors Managers Governance Governance
fulfillment Management Execution Governance of IT IT Management IT
Execution IT Governance fulfillment Line-of-business owners and
CIO
Slide 7
Governors Managers Governance Governance fulfillment Management
Execution ISO 38500 evaluate monitor direct
Slide 8
plan do check act evaluate monitor direct vision strategies
policies performance conformance plans proposals
Slide 9
Governors Managers Strategy Policy Plans Processes Direct
Evaluat e Monitor
Balanced scorecard My favourite: effectiveness efficiency
quality/reliability customer value From Waltzing With The Elephant
processes followed decisions correct risks controlled problems
fixed or see ISACA's Unlocking Value, p19 for an example of the
classic financial customer internal learning and growth
Slide 20
Evaluate Environment Service and project portfolios Proposals:
strategy, projects, plans, opportunities, contracts Ongoing
operations: performance, conformance, escalations