Platform Overview - BitTitanlanding.bittitan.com/rs/292-JHP-997/images/ABnet and BitTitan June... · lead for cloud focused MSP • Product Manager for ... • Increase customer satisfaction

Platform Overview

ABnet, 22 June 2017

© Copyright 2017 BitTitan, Inc.

2017-04

With you today, Antti Ålander

Business Development Manager, EU

Relative past experience

• System Administrator & support team

lead for cloud focused MSP

• Product Manager for MSFT SPLA, CSP &

Open licensing in distribution

• ITIL based IT service process mapping

and development


[email protected] | +31 20 225 3773 | LinkedIn

mailto:[email protected]

https://fi.linkedin.com/in/anttialander

2017-04

BitTitan: The Managed Services Automation Leader

Multiple patents granted

and Pending

Creator of globally renowned

migration platform MigrationWiz®

5+ Million users moved

to the public cloud

11,000+ Partners Worldwide

100,000+ projects delivered

across the globe


2017-04 © Copyright 2017 BitTitan, Inc.

ITSPs can’t achieve maximum profitability doing things the old way.

No structured service delivery playbooks

Costly resources performing low-level tasks

Employee turnover = IP leaking

Low project manager to project ratios

Little visibility into delivery & management success


Delivery teams can’t reach maximum potential doing things the old way

Lack of standardization hurts customer sat.

Tasks assigned to wrong resource

Poor internal and external communication

Many repetitive manual tasks

Steep learning curve on new tasks

2017-04

The All New MSPComplete Platform

Generating recurring

revenue

Discovering more revenue

opportunities

Revenue

Utilizing the right people

for the right job

Lowering costs through

automation

Profit

Providing unique

products and services

Retaining knowledge after

employee turnover

IP


2017-04

Key Platform Features

• 100s of turnkey services runbooks

• Incentives, Assessments, Onboarding, Management,

Helpdesk, Reporting, Monitoring, Security

• Intelligent task assignment and resource planning

• Automated task delivery and project management

• Profitability and cost analysis reports

• Customized business process documentation

• Documented runbooks and playbooks

• Catalogued scripts (e.g. PowerShell)

Revenue

IP

Profit


2017-04

Benefits of MSPComplete by Persona

CEO/Exec: Increase your valuation

• Make each service more profitable

• Develop new intellectual property

Solutions Architect: Focus on what matters

• Launch new services faster

• Perfect scalable delivery

Project Manager: Scale across projects

• Communicate easily, fix problems

• Increase customer satisfaction

Senior Engineer: Enjoy your work

• Focus on challenging projects

• Eliminate menial tasks

Junior Engineer: Be more confident

• Learn new skills by doing them

• Onboard more quickly


2017-04

Office 365 Migration Business Process

Migrating users and data to

Office 365 is complicated:

• 800-1000 granular,

unique steps involved

• How to assure quality and

success no matter the

source/destination

• Many dependencies

and intricacies

© 2017 BitTitan, Inc.

2017-04

Office 365 Migration Automation Tools

Automation tools are valuable

but only address a small part of

the overall business process:

• Partner internal systems

• Source and destination

• Third party systems

• Manual tasks


2017-04

MigrationWiz & MSPComplete

MigrationWiz + MSPComplete

enables your team to deliver

perfect onboarding every time:

• Manage every task in every

system and every tool

• Refine your perfect process

• Eliminate mistakes &

manual repetitive tasks



Customer Dashboard

Customer-wide statistics

Top Service usage

Service & Feed summaries


Delivery Center

Service status and progress

SLA compliance

Service & Task assignment


Service (Runbook)

Service status

List of Tasks

Service customization


Service (Runbook)

Step-by-step instructions

Time tracking

Perform other actions

Service status

List of Tasks

Service customization


Edit Task

Assign Tasks

Schedule Tasks

Edit Task instructions


Service Library

Out-of-the-box Services

Custom Services

Filter & search


Feed

Required action

System event


Feed

Required action

System event

Alert details


Teams

Manage Teams


Teams

Manage Teams

Assignment type

Select Members


Reports

Report catalogue


Reports

Report catalogue

Scheduled reports

Delivery cost and profit

2017-04

Licensing MSPComplete


https://www.bittitan.com/mspcomplete/platform/

https://www.bittitan.com/mspcomplete/services/

Revenue IP PROFIT

https://www.bittitan.com/mspcomplete/platform/

https://www.bittitan.com/mspcomplete/services/

2017-04

Licensing MSPComplete


2017-04

Getting Started with MSPComplete

1. Register for a free account! Visit www.bittitan.com/account/register

2. Enjoy a tailored email onboarding experience where you’ll learn about:

• MSPComplete platform features, functionality, and Services.

• Achieving your first successes in the platform around Office 365 or Azure.

• Additional resources and support available to you from BitTitan.

3. Explore the platform with built-in guidance to learn your way around.

• If you have running MigrationWiz projects, you can get right back to work.

4. Get a taste of the power of the platform before you license your Users.

• Browse the Services Library and try one of the many free Services.

• Invite Members to your Workgroup and build your Teams.

• Play with sample customer data.

• Build and execute your own custom Service template.


http://www.bittitan.com/account/register

Documents

Platform Overview - BitTitanlanding.bittitan.com/rs/292-JHP-997/images/ABnet and BitTitan June... · lead for cloud focused MSP • Product Manager for ... • Increase customer satisfaction