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Personalisation& E-Marketplaces for Care
Miranda Huntley
Procurement Officer,Strategic Commissioning & Procurement Services
19 July 2012
Department of Health vision
• Secure the best outcomes
• People should hold the choice and control about their care.
• Personal budgets and direct payments• Care is a uniquely personal service.
• People’s dignity and freedom • Quality of life is enhanced.
• DoH vision is to make sure everyone can get the personalised support they deserve.
Autonomy
• People need information and advice.
• Lack of good, accessible information is a real concern for people.
• Councils’ role is to ensure that everyone can get the information and advice they need.
• People funding their own care need information and guidance to help plan how their
care needs are met.
Draft Care & Support Bill
•We can expect 1.4m more people to need care and support in the next 20 years
•Provide information & advice to help people…what services are available locally, how to
access the services….•Everyone should have a personal budget as part of their care and support plan…made as a direct
payment•Promote the diversity and quality of local
services….
What is an E-marketplace?
•A hosted or web-based application that facilitates trade between various parties (ie
Council, end users & Providers)•Shoppers (Service Users / Commissioners) search for goods and services, may compare with similar items, and may add to shopping
basket to facilitate payment•Providers can use electronic catalogues to
display their goods & services•Can be used as a communication channel
between providers, end users and the Council
The E-marketplace
May be a catalyst to change but isn’t the change itself. In Harrow, the e-
marketplace has been used as a tool to help deliver their overall transformation
project.
A SolutionTrip Advisor/Monitoring
Lastminute.com
Acute Trusts
Non Traditional SolutionsCentre Parcs/ Pubs
A Solution• An e-marketplace that allows
individuals/brokers to interact with the market and select the care they want based on outcomes
• One place to go for information and sourcing of care
• Allow multiple suppliers to offer a bespoke care solution
• Somewhere to monitor a personalised budget
A Solution• A real time solution• A solution that deals with care for children and
adults (and transitioning between the two)• Easy to use for individuals/brokers and providers• Support for those that need it• Secure portal that individuals are comfortable with• Available for self funders as well as those with a
personalised budget• Access to free services, not just for buying
A Solution•Choice, the kind of care we want and as
wide a choice as possible•Simplicity/familiarity – we’re not IT experts
•Innovation•Flexibility and accessibility
•Management information and reporting tools
Use of E-marketplacesSeveral Councils are already using them eg Birmingham, Stockport &
Harrow
15 Councils in the Yorkshire & Humber areas will implement over the next 15
mths – Doncaster has gone live.
In the pipeline….
Manchester City Council
Hertfordshire
Examples of E-marketplaces:
•Stockport Metropolitan Borough Council (Quickheart)
•Harrow Council (Shop4support)
Benefits for providers
•Information on services you provide in a user friendly format
•Your own on-line store•Access to new markets eg self funders & personal
budget holders and other areas & regions.•Easy communications & transactions with new &
existing customers•Save money & time with automated invoicing
•On-going support & assistance
Engagement with providers
Would involve workshops on how to:
•Market yourselves•Costings and what to charge
•What services to offer
Bristol’s plans
•Market research •Learning from other Authorities
experiences.
•Project planning to understand
resources / timescales involved.