Personal Technology Management

Steve Tarr, PhD

May 1, 2008

What’s in my pocket? What’s on my screen? Does it all work?

Devices - everywhere

RingxietyPhantom vibration syndrome

Crackb

erry

Information sources - everywhere

• Social/professional networks

• Blogs

• Wikis

• Instant messaging

People impacts - everywhere

Multi-tasking

Distraction

Constant State of Readiness

Drivers of change - everywhere

• Consumer technologies

• Changing workforce demographics

• Social inclusion

• Competition

Multiple devices to manage

Getting information gets easier

• ChaCha – 800.2CHACHA (800.224.2242)– text to CHACHA (242242)– works on any cellphone carrier– just state your question– answer returned by text message– home workers look it up, get paid 20 cents per

• Text to Google (466453)– Keyword based– Starbucks 98004– answer returned by text message

WHERE:were you? are you? will you be?

Hype Cycle

Getting things to work gets harder

• Out-of-the-box frustrations– is the battery charged?– where is the battery?– set up instructions?– set up instructions for

ME?– it’s not working …

• End of useful life– is it really broken?– is it just old?– do I have to switch?– how do I migrate to

new device?– what do I do with the

old one?

1 in 7 mobile phones returned as faulty; 63% have no fault

How do you measure value?

• Productivity

• Recruiting

• Retention

• Cost

• Obsolescence

• Re-training

• Knowledge

More than just purchase price!

$-

$500

$1,000

$1,500

$2,000

$2,500

$3,000

$3,500

$4,000

$4,500

$5,000

100 500 1,000 2,500 5,000 10,000

Cost

per

Use

r

Number of Users in the installed base

Projected 3 Year Total Cost of Ownership per UserMicrosoft Mobile 5.0/DMSec vs RIM BES 4.1

MS

RIM

Infrastructure (servers, backup, etc), IT Support, and Helpdesk

source: microsoft.com/windowsmobile

Where is my darn ________?

• Password theft

• Viruses and data corruption

• Data theft through sniffing

• Theft of the device itself

• Viruses are coming

• Protect by policy or technology?

Summary of things to consider

• Develop a clear policy on supported platform and mobile devices– include brands, models, and useful life– who gets them, who approves, who pays

• Identify the support services– Buying and set-up– Coordinating warranty repair– Loss or failure replacement– Network synchronization, back-up, software image

• Review current policies– Acceptable use– Security to address mobile devices

Thank you

Discussion