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Master of Business Administration
Personal Skills Development
Operational Activity, Portfolio and Critical Reflection
Supervised By STEPHEN HUMPHREY
Submitted By STU 22782
Submitted To IBAM
Word Count 4,366
Submission Date 25 July 2011
ContentsContents ................................................................................................................ 2
Group or Team ....................................................................................................... 4
1.1 Was It Group or Team? ................................................................................. 4
1.2 Relationship between the objectives of task and individual role and objectives ........................................................................................................... 5
1.3 Interactions with Colleagues ......................................................................... 6
1.4 What do I do differently and why? ................................................................ 7
Portfolio ................................................................................................................. 8
2.1 Summary of PDP ........................................................................................... 8
2.2 Review of Activities and Resources Used ..................................................... 9
2.2.1 Resources ............................................................................................... 9
2.2.2 Activities ............................................................................................... 10
2.3 Review of the Skills developed ................................................................... 11
2.3.1 Communication skills ............................................................................ 11
2.3.3 Leadership Skills ................................................................................... 12
2.3.3 Entrepreneurship .................................................................................. 12
2.4 Detailed Evidence for the portfolio ............................................................. 12
3. Critical Reflection ....................................................................................... 13
Reference ............................................................................................................ 16
5. Appendix 1 ....................................................................................................... 18
5.1 Skill Audit .................................................................................................... 18
5.2. PDP ............................................................................................................ 20
5.3 SWOT Analysis ............................................................................................ 22
6. Appendix 2 ....................................................................................................... 23
6.1 Feedback .................................................................................................... 23
6.2 Student Assessment Feedback ................................................................... 24
6.3 Group Member Feedback ............................................................................ 27
7. Appendix 3 ....................................................................................................... 28
7.1 LSH Agenda 1 ............................................................................................. 28
7.2 Agenda LSH 2 ............................................................................................. 29
7.3 Pictures LSH ................................................................................................ 30
7.4 Principal Email LSH ..................................................................................... 30
7.4 Testimonial ................................................................................................. 31
8. Appendix 4 ....................................................................................................... 33
8.1 Learning Log ............................................................................................... 33
8.2 Face book Scribed and LinkedIn ................................................................. 39
8.3 Learning Style ............................................................................................ 39
8.4 Learning Profile ........................................................................................... 39
8.5 Belbin Score Card ....................................................................................... 40
8.6 Weekly Planner ........................................................................................... 42
9. Appendix 5 ....................................................................................................... 45
9.1 Resources Used .......................................................................................... 45
9.2 List of Journal Used During MBA ................................................................. 47
9.3 List of Books & Article Used ........................................................................ 47
9.3.1 Leadership ............................................................................................ 47
9.3.2 Communication .................................................................................... 48
9.3.3 Entrepreneurship ................................................................................. 48
9.4 Mind tool Test ............................................................................................. 49
Group or Team
I have joined Tesco Bow Road as a Customer Service Assistant in October 2010. The
store is amongst top two in group 34 of Tesco. However it was facing problem related to the
increasing percentage of the waste and shrink. During the month of February 2011, the store
administration faced a huge pressure from top level management to control the waste and
shrink percentage due to which store management was forced to bring a change by cutting
down its daily expenses and the rota for employee.
In order to control the waste and shrink percentage the store manger decided to appoint
the workforce which was responsible for the investigating the reason behind the problem and
to come up with the solution. Along with this the team was held responsible for the
implementing the company rule and procedure to help in minimising the waste and shrink
(two months time).
1.1 Was It Group or Team?
According to Gard (2009) word group and team are used interchangeably however
there are many identified difference between two. Katzenbach and Smith (1993) defined the
team as “small number of people with complementary skills, who are committed to a
common purpose, performance goals and approach for which they hold themselves mutually
accountable”. Saiyadain (2003) stated that team is a purposeful entity, which is built to
achieve collective output, which is meaningful to members and organisation. He further
argued that team member are interdependent due to complimentary skills and there success
depends on their individual and collective work. Group take responsibility on individual
output, whereas team takes responsibility on collective output.
Alison Hardingham (1995) argued that shared goal or goals are the difference
between team and group. He further stated that goals are to be understand by all team
members and joint team effort need to be collaborated. Lussier (2009) stated that in group
one leader makes decision while in team its shared leadership. He further stated that in group
members are rewarded on individual performance only, whereas in team members are
awarded individually and group performance.
It is very evident from the above literature that it was team work in our case, because
there were having extensive communication and meeting for problem solving. We were
dependent on each other for the success of the project, although we were having individual
objective which we have align to achieve organisational objective and all these were done by
mutual collaboration. Duties and responsibilities were assigned and we were made
accountable for results.
1.2 Relationship between the objectives of task and individual role and objectives
The objective of the task was to identify the reasons behind the shrink and waste, and
come up with solutions; also the purpose of this team was to insure the proper
implementation of company standards and procedure in controlling the problem.
When I was selected as the team member for the task, I realised that it is a great
opportunity for me to test my skills and knowledge. During my MBA I decided to improve
my communication skills, Leadership skills including managing and motivating people, and
entrepreneurship (negotiating skills). So my personal goal was to test my above skills and
helped in enhancing my other existing skills like problem solving, planning and time
management.
The task not only helped me in realising my own objectives, it also helped me in
linking my objective with organisation. For example there were many trainees in the stores
and it was observed that one reason for waste was not proper rotation by the trainees. Being a
part of team it was my responsibility to guide them and motivate them for following
procedure of company. I tried to use the knowledge gain at my college regarding
motivational theory. Like motivation by encouragement, reward in term of permanent job on
the basis of performance etc.
While working in team we were planning our daily task and prioritise them, there was
intense communication between the team during the time. We motivated each other help and
supported each other to complete the task in time. This helped in improving my
communication, interpersonal, time management and part of leadership skills.
My Belbin’s test result was Resource investigator and shaper, and my learning profile
was showing inclination to logical, verbal and visual style for learning. Although I contacted
the other store where they were facing same type of problem, I also acted as shaper and made
consensus during conflict time. One of my intentions was to learn other team role and
improve my learning by other styles. So I also acted a coordinator and helped everyone
whenever they need my help during task. I changed my role according to situation. This was
time where I learned through social and physical style of learning.
Working in team for such task in world number 2nd ranks company gave me
confidence, provided me chance to learn additional things, like we were selected on the basis
of daily job like Job 14, Gap Scan, waste scan etc this activity helped me in learning other
roles as well and we were successful in finding the reasons and successfully came up with
action plan and implemented company rules.
1.3 Interactions with Colleagues
It was very important for us and organisation to achieve the task, and for doing to
everyone in the team has to realise their potential skills and give a combine effort to achieve
the goal. Fisher et al (2001) stated that team effectiveness depends on the extent, to which
members correctly recognize and adjust to the relative strengths.
Hinds and Mortensen (2005) argued that frequent communication enhances shared
team identity and helps in solving the interpersonal conflicts. During the task I have intense
communication with the trainees and the amongst team member and repeatedly reminded the
goals and clarified the situation and resolved the conflicts. Our team was a multi cultural
team, team member were from India, Pakistan, SriLanka and UK, so communication and
regular feedback played a vital in our success.
Weimann et al. (2010) and Congdon (2009) have also shared similar idea that multi
cultural teams need more communication and regular feedback for best performance. As I
have mentioned in section b that I tried to change my team role (Belbin’s) according to
situation. So my interaction with my colleagues with changed roles was very fruitful.
Whenever there was a concern or issue face-to-face communication helped in solving that
problem so I have acted as a shaper. I have also investigated the other store and got
information on this issue and when shared with my team member it appreciated. When my
team member needed helped I helped them and acted as coordinator. This type of interactions
brought the team closer and helped in achieving the objective.
During the task we appreciated every single success and valued each other cultures,
views listen to each other, work on equal status, given respect to other and listened to them
with open heart. The communication between the team members was informal, we had face-
to- face communication for problem or conflict resolution, we have also interacted with each
other on the phone so communication played a vital role in team interaction. Congden (2009)
stated that multicultural teams need more communication for success due to difference in
verbal and non verbal communication. Dyer (2006) stated that 95 % of project fails due to
poor communication or lack of communication.
1.4 What do I do differently and why?
Even though we have completed the task in time and achieved the objectives,
however when I review my experience and reflection, I believe there were some are where I
could do better or the more learning I have now I could use different approach to do the same
task. There was no written communication amongst the team; it was only verbal, feedback,
results everything was in verbal, however If I will use written communication as well for
team work for more involvement and better results I could have improve my formal written
and problem solving skills. Thompson (2002) stated that written communication can be used
as tool of intervention and problem solving. Written work also provides the basis for future
work.
Me and my team has used the traditional way of writing the data, I think I could have
used the Laptop and WRAP company’s SWMP template (waste & resource action program,
Site waste management program). The program is best in reflection feedback from the user.
And it could have provided better results, although it would have been different from
company policy, but I would have tried this on my own and then given them the report.
There were no formal meetings between the team; we used to meet during working hour.
Seibold (1979) stated that meeting promote cohesiveness and unity in the group and helps in
problem solving and decision making. The regular meeting and review could have resulted in
finishing task earlier then two months time. The feedback was oral; I would use the written
feedback for more encouragement and appreciation.
Portfolio
According to Redman (1994) portfolio is tangible record of what someone has done.
While Knap (1975) stated that portfolio is like a file or folder containing information which
has been accumulated about a student’s past experiences and accomplishments and is mean
of accreditation of prior learning.
2.1 Summary of PDP
I have always desired to be a successful businessman/manager in my life; however I
have felt in many stages of my life that I lack some of the important skills which are essential
for successful businessman or manager. These skills include the skills like resource
management, communication skills, negotiating skills, entrepreneur skills, managing and
leading people. During my job as Accounts Manager in Niml I have developed some skills
for managing the financial resources and planning but these were not enough for my future
career. I realised to expose myself to challenging environment where I can improve my skills
and can get some theoretical and practical knowledge. For this purpose I have got admission
in MBA as UK seemed to be perfect place for getting degree and experience.
At the start of the course I have done skill audit to find the gap for the skills which I
was lacking, and made a development plan for improving these skills, so that at the end of the
course I could be able to compete in the business environment which was vital for my future
career. My skills audit highlighted weak areas in communication (written and Oral),
Managing and leading people and entrepreneur skills. Along with this I have done SWOT
analysis to identify the strength which I can use to convert my weakness into strengths to
avail the opportunities in the market and minimise my threats.
In order to learn different things I have to be aware of my learning style and nature,
for this purpose I have done Kolb learning style and Belbin’s team role. Based on these
results, skill audit and SWOT analysis I developed a weekly time table which helped me a lot
in developing the desired skills along with some additional skills like time management,
problem solving and decision making.
The skill audit showed a significant gap in the communication skills, so I have
planned to get a job in the company where I have to involve constantly my self interacting
with customer. I decided to volunteer myself for class representative, and the reason behind
this was I realised this could the best platform where I can improve my communication skills,
can learn how to manage group of people in class and can also improve my negotiation skills
which interacting with staff and administration.
I started reading the article, journal and magazines especially related to the global
business from financial times, Telegraph and BBC business these helped me in understanding
global business tactics and changes these article also helped me in acquitting with the
different ways of writing styles. I have also started reading the books and autobiography of
great leaders and successful businessmen and try to learn different secrets from their
experience and life. I listened to the different interviews of the successful people and listed to
different successful mangers how they managed and lead the people in organisation.
The different activities in class and at my work helped me in understanding the
psychology, culture, norms and values of my colleagues which helped in understanding how
to manage and lead the people, and given me a chance to develop professional approach to
my career. Price (1994) stated that “portfolio shows a dynamic record of growth and
professional change’’.
2.2 Review of Activities and Resources Used
I have been using a wide range of resources and activities as mentioned in table
included in appendix. The detailed review for the resources and activities used for personal
development are as follow:
2.2.1 Resources
I have studied different books and article on related to the leadership, some based on
leadership qualities, motivation, time management, entrepreneurship, and communication.
The Mintzberg’s management roles, Jack Welch’s leadership principle and other books
related to life and achievement of leader helped me in understanding the different aspect of
leadership, changing styles and roles according to different situations and industries (country
level, global, work place etc). The “One Minute Manager, By Ken Blanchard and Spencer
Johnson was really interesting it gave me another side of manager or leader. Moreover the
Belbin’s work on teamwork helped in understanding the team building, roles, and its
importance and tried to learn other team roles according to the task and requirement.
The Maslow, Hertzberg theories on motivation helped in understanding the human
nature and factors motivating it. These ideas help me in understanding different results and its
application in different situation, e.g. in Tesco I have seen the effects of bonus, rewards, and
acknowledgement, and while in college I have seen the power of appreciation,
acknowledgment and creating competitive environment.
I have read the motivational books like Vinci Code and Who Say’s I Can't? This gave
me another idea how internal motivation and sense of achievement works. I have taken
leadership test on mindstool and businessball website. These test helped me in understanding
the different questions, situations and traits of leadership in test. In order to keep my self
updated I regularly read the Financial times, Telegraph and BBC business. These programs
helped in understanding the market current situation, the future expected trends and the
valuable views, suggestions and strategies helped me in understanding the market trends and
future opportunities and threats and how to cope with them. I really enjoyed listing to Alan
Sugar and Philip Kotler. The strategies of these people will really helpful to me when I will
start my business.
I have been reading the article, case studies, blogs, which helped me in learning
different styles of written communication. I have tried business development emails, learned
different business terminologies, vocabulary, which helped me a lot in improving my
communication skills. All the resources mentioned in table in appendix helped in getting
knowledge which was helpful during activities.
2.2.2 Activities
I have been involved in group discussion at college, participated in group activities,
presentation. This was the real time and place where I have tested my skills and applied the
knowledge gained during my course. All these activities helped in building confidence,
personality development, helped in learning motivating people in group, power sharing,
delegating responsibilities, resolving conflict, learning different cultures , evaluating
performance, improving my communication skills and leading people. I have also represented
London Student Hub twice representing IBAM where I learned meeting skills, learnt about
UOW online library and then given lecture to my class mates on how to use UOW online
library. Listening to Harvard, Stanford and Oxford university channel helped me a lot in
gaining knowledge and improving my desired skills.
My work place helped me a lot in improving my oral and interpersonal skills as I have
to deal with many customers. While working in team I learned the motivation, cooperation
and helping each other, sharing responsibility. This was the real place where I have seen the
practical about what I have studied during course, like motivation, team, group work,
customer services, marketing concepts, organisational culture etc, and managing change.
Other activities like revising and following my timetable, helped in time management
and planning, all above activities provided me chance to test my skills in real environment.
2.3 Review of the Skills developed
2.3.1 Communication skills
Communication skills are considered very important in every field however these are
very crucial for the business students. Both written and oral communications are keys to
successful leaders, businessmen and managers. During my course I have improved my
written skills, learned writing styles, (academic, and business) and these will help me in
conveying message in strong way and problem solving. Thompson (2002) has argued that
written communication can be used directly as a tool of intervention, a method of problem
solving .e.g. SWOT analysis is best example.
Oral skills are also very important for my future career, as good manager/businessmen
should be good speaker. My college and my jobs helped a lot in improving my oral skills and
the interviews and speeches from YouTube helped me to understand non verbal
communication as well. Like smile, warm welcome, listening and understanding others, these
are also requirement of my current job. According to Fontana (1990) research shows that in
both personal and professional life people who smile are rated as warm, empathetic and
understanding. While Buhler (2009) stated that active listening improve communication
process.
Although I have improved my communication skills a lot if I compare my self when I
joined my course, however I feel that in my future life I need to improve more, Although the
current level of this skills is fulfilling my current role. But when I will move in international
market for business, expos, seminars I will have exposure to much bigger environment and I
need to equip my skills to the mark that I can compete in that competitive environment, so I
am planning and learning.
2.3.3 Leadership Skills
Now a days there is high demand for leader in both private and public organisations
(Bennis, 2007; Hill, 2008; Mumford et al., 2000 Cited in Smits 2010). I have learned lot
of theories and gain knowledge on effective leadership from college. Also my college provide
me variety of group activities where I have learned and tested leadership skill. However these
were limited as Mintzberg (2004) argued that only academic community can not engage you
in leadership development due to many reasons. Smits (2010) divided leadership
development in to leadership and training and development. (Ashby & Miles, 2002 cited
in Smits 2010) stated that leaders emerge from organisations.
It was my work place where I learned how to lead people, all the attributes
of leadership, communication, listening and valuing other culture, emotional
intelligence, sensing and planning change etc. While working in team and
supervising the trainees in store helped me in true learning and development.
The training course in my work place also helped me in this regard. Every time I
have faced new situation and challenges during job rotation and special task and
learned new thing. This will help me in my future life when I will have to manage
my own firm and will have to lead people.
2.3.3 Entrepreneurship
Entrepreneur is a like manger that has to manage his business and has to involved and
lead his people and he should know the market trend and can respond to situation. Mubaslat
(2010) stated that effective leader should know what to do? Although I have learned some
traditional skills from my father’s business, however the Richard Cantillon, Samson and
Stevenson’s works really helped me in understanding the entrepreneur. The F.T Telegraph,
The Global Entrepreneurship Monitor, and other resource from internet helped me in
understanding the modern entrepreneur, business developments and global world. This will
definitely help me when I will start my own business. That will be the time when I will be
having time to test my all skills which I have developed during my course and my work at
Tesco and I am positive that these thing will give me a competitive advantage in my back
home market.
2.4 Detailed Evidence for the portfolio
Appendix 1 for Skill audit, PDP & SWOT, Appendix 2, Feedback, London Student Hub &
email from Principal and Tutor, Appendix 3 Contains Learning log, Face book, LinkedIn,
scribed , Learning Style, Learning Profile, Belbin Score card, & Weekly Planner, While
Appendix 5 has Table for Resources used, List of Journals, books and Mindstool results.
3. Critical Reflection
Critical reflection has become an increasingly important aspect of research, teaching
and learning (Gilstrap 2010). Boud et al (1985) described reflection as the process of
investigating and discovery, which often leads to unexpected outcomes. He further argued
that reflection act as bridge between the experience and learning and involves feeling and
cognition.
There are number of scholars who have worked in this area and they have came up some
famous model like John model of reflection (1994), Kolb learning cycle (1984) and Atkins
and Murphy model of reflection (1994) however I will use the Kolb’s and Murphy model.
During my stay at college I have learned many things which were totally new to me.
The best part of learning was working in groups and giving presentation where I had chance
to develop leadership skills, like planning, communication, motivating people, delegating
responsibilities, solving group conflicts. Presentations to class and tutor give me confidence
and help in improving my communication skills and personality development. The best part
was question, answer and discussion. Murphy (2001) have also stated that semi- structured
interviews and presentation allows discussion to come to life as this provide opportunity to
talk to each other in group or to a group.
While working in Tesco I have also learned many things especially when change was
implemented, this helped me in learning how to plan, implement and manage change and
measure results in term of success. This change time truly helped me in understanding the
theories of motivation, concept of change management, conflicts resolution and
communication channel and feedback importance. The most important thing during the
period was organisation learning being a part of organisation and knowledge management.
Concrete Experience
If I see my skills development process which started after joining MBA, I can see that
the lectures which I have attended in the class, the online material from Ilearn and university
of Wales, and other article from different magazines, internet were similar to the my previous
experience of MBA in Pakistan. However the group discussion and presentation added more
value, knowledge and experience to my existing beliefs as I have interacted with different
people belonging to different background and culture.
Reflective Observation
My reflection observation on course, my studies, class lectures, discussion with group
mates, tutor was contradicting on some stage with my past experience. The feedback on the
assessment, feedback from tutor and class mates I kept on tracking what I have done well and
what was weak in my assessment, my work in class. Although it was very difficult time for
me to change my existing views however I have to change my views as I could not achieve
the true learning and professional development on the basis of just reflection I had to listen
and value the opinion of other . Based on this I articulated my reflection in organized way so
that what I think and remember will build on the experience in my future life.
Abstract Conceptualisation
I have studied theories and literature on motivation, leadership, communication,
negotiation and interpersonal skills, problem solving, group and team work, performance
appraisal from Ilearn, UOW and internet. Use of flow charts, frameworks and
implementation of different models and the critical analysis of the data these were new skills
which I have learned during the course. These helped me in understanding the use of same
skill in different scenario like motivating colleagues, communicating them, giving them
feedback, resolving group conflict these were totally different to my work place where the
process of communication (formal), motivational technique (appreciation and reward),
problem solving were different then in college. This approach of learning helped me in
updating my learning and reflection of my previous experience and solved many
misconceptions.
Active Experimentation
The conclusion from abstract conceptualisation stage provided me the foundation
based on which I could plan changes. I have worked in group many times in college; lead the
group, delegated the work, and planned to whole layout for controlling things and given
presentations. These activities provided me a plate form to test the skills which I was willing
to develop. My work place where I daily interacted with hundreds of customers helped me in
improving my communication skills, and helped in grooming my personality. While working
in team; during assigned task helped me to test my skills in different environment where the
standards were different as compared to college. However these both platforms provided me
a different views that how person could change or could be flexible in applying same skill
according to situation and environment.
During our first semester in PDP Mr Trevor Peck conducted the test for Belbin teams
role, Kolb’s learning cycle and Honey & Mumford’s learning in class which helped me a lot
in understanding my way of learning. My inclination was toward theorist and pragmatic style
so based on that I shifted my attention to other two styles for active learning. Also Belbin
team’s role helped me a lot while working in group during different tasks in class and at my
work place, where I tried to learn other team roles that can help me in future.
Overall the learning and development process was very well in college and Tesco and I am
pleased with this however I still feel and desire to improve my skill and I will work regularly
to maintain the level. Moreover learning and development is thing which never ends, person
can learn throughout life time. This course at IBAM and working in Tesco provided me a
platform and made a foundation for my learning and development for my future life.
Reference
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Hardingham, A (1995) Working in Teams, chartered institute of personal and development, London
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Saiyadain, S, M (2003) Organisational Behaviour ,Tata McGraw-Hill, New Delhi
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Bennis, W. (2007), The challenges of leadership in the modern world: Introduction to the special issue, American Psychologist, 62(1), pp. 2–5.
Boud, R. Keogh and D. Walker (eds) Reflection: Turning Experience into Learning, pp 7-17. London: Kogan Page.
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Excellent 30 minute BBC Radio 4 Discussion about Modern Leadership. [online] Available at:http://www.bbc.co.uk/radio4/soundadvice/pip/7bz6q/>
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Knapp J (1975) A guide to assessing prior experience through portfolios. Education testing service, Cooperative Assessment of Experiential Learning, Princeton
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5. Appendix 1
5.1 Skill Audit
SKILL TYPICAL DESCRIPTORS SKILL LEVEL
Low High
SPECIFIC COMMENTS
Organisation and time management
Prioritising, dealing with paperwork; interruptions; planning your day.
1 2 3 4 5 I am good in this area but need to maintain this level
Decision making and problem solving
Ability to make decisions; selecting suitable solutions; analysis of appropriateness.
1 2 3 4 5 I am good in this area but need to maintain this level
Planning Leading teams; consulting team members; task allocation; objective setting.
1 2 3 4 5 I am good in this area but need to maintain this level
Delegation Matching tasks to staff; providing guidance and advice; maintaining staff motivation and focus.
1 2 3 4 5 I am good in this area but need to maintain this level
Motivation Applying motivational techniques; understanding individual motives; making tasks challenging; encouraging creativity; providing team support; engendering trust and openness.
1 2 3 4 5 Need to learn motivational techniques. How to apply them in groups. How to motivate people in groups. Understanding their motives.
Coaching Providing guidance; listening skills; ability to draw out information; reinforcing behaviour using feedback; negotiating; planning goals and objectives.
1 2 3 4 5 I am good in this area but need to maintain this level
Target setting Understanding and communicating organisational objectives; use of SMART objectives to achieve targets.
1 2 3 4 5 I am good in this area but need to maintain this level
Interpersonal skills Relating to others; building rapport and 1 2 3 4 5 Need to work more on
5.2. PDP
Skill Area Action Plan for Development Start Date Target completion Time
Evidence
Written • Essays/Reports/Assignments/Case study for College
• Personal Statements/Resume/Covering Letters
• Business letters/emails/memos• Group Discussions on College/Social
Discussion Board forums• Writing , writing and writing while
listing to news etc• Grammar/Spelling/Vocabulary/Business
Terminologies
31 August 2010 8 Months See appendix
For business email & covering letter
Speaking • Lectures• Class room participations• Being Class representative• Customer assistant job• Making new friends• Job interviews• Presentations to class mates
31 July 2010 8 Months Class participation, presenting many times in class on behalf of group, Class representative
Leadership • Taking initiatives• Managing students in class• Working in groups• Assigning task• Understanding their issue• Discussion on different topic• Listing to their view• Conflicts resolution
31 July 2010 12 Months Taking initiative in class, Managing class member on different issue, keeping in mind learning style and profile i have given job in class
• Leadership styles test• Reading biography of leaders
Entrepreneur • Managing resources• Managing time•
01 September 2011
10 Months
Source: “PDP” Formative Assessment 1 STU 22782
5.3 SWOT Analysis
Strengths
• MBA (Finance)• Accounting Software’s• IT Packages• Job Experience• Writing Skills• Takes Initiatives• Team Player• Creative • Analytical /Critical• Problem Solving ability• Influencing Ability• Negotiating Skills • Strong Observation/Memory• Adaptable to new Environment• Cool Minded/Calm• Firm & Persistent • Planning & Organizing events• Decision Making• Delegation/ Taking Responsibilities
Weakness
• Communication Skills not up to the mark• Look everything in my own way due to
which I argue• Take time to be friendly with people• Not Challenging in oral Communication
Opportunities
• New IT/Accounting Packages• Tesco Job C.A (I can improve my
communication skill)• Class participation can improve
communication skills• Online Business in UK• Can apply for Managerial Position in
Tesco after MBA from UK• Customer Assistant job making me more
people friendly• Being a Class Representative
Threats
• UKBA new regulations• Time Management• Short Term time• Market Competition• Classmates
6. Appendix 2
6.1 Feedback
Student Assessment Feedback
MBA
First Name: MUHAMMAD
Surname: OMAIR
Module: Managing Human Resources
Assignment due date: 05.11.2010
The paper is clearly and logically structured and well resourced. However appropriate academic language has not been used in some cases and the list of appendices should be placed after ‘list of references’.
Good resources are used to explore HR concepts and practices. In some cases, resources are not well analysed; explicitly and critically linked to the issues of the case in order to develop arguments.
This is impressive that number of issues are identified that negatively influenced the rewards and retention strategies and practices of Microsoft. However, phases of changes in reward practices over the time are not clearly linked and discussed. It has demonstrated very good
awareness about the implications of HR issues. However, a balanced view of critical discussion has not been addressed.
Overall, the paper has demonstrated good understanding in explaining the concepts and models of HR issues and their applications.
Date Marked: 11.11.2010
Marked by: Jasim Uddin
Grade Awarded 60
Penalty to be Applied 0
Overall Grade 60
6.2 Student Assessment Feedback
MBA
First Name: Muhammad
Surname: Omair
Module : Strategic Management
Assignment due date: 22nd January 2011
Assessment Feedback
Question 1 – Intended Learning Outcomes 2 & 3 (Weighting = 20%)
ILO 1 - Critically analyse a range of strategic decision making models.
ILO 5 - Develop and justify plans for the implementation of agreed strategies.
This was a good evaluation of Carrefour’s approach of organic growth and acquisitions and you provided a sound explanation of the market leadership concept. You undertook some evaluation of the evidence as the basis for your answer and you made effective use of supporting examples.
Question 2 – Intended Learning Outcomes 3 & 5 (Weighting = 40%)
ILO 1 - Critically analyse a range of strategic decision making models.
ILO 2 - Undertake a strategic analysis of an organisation.
ILO 3 - Apply a range of strategic choice frameworks to generate and evaluate an organisation’s strategic options.
This was a very good discussion of strategic planning frameworks using which a retailer can assess the potential of a new market and you reviewed a range of relevant approaches. You presented a good application of the methods to retailing examples and you highlighted the importance of the competitive landscape. Your answer included a critical perspective on the limitations of the tools.
Question 3 – Intended Learning Outcomes 4 & 5 (Weighting = 20%)
ILO 2 - Undertake a strategic analysis of an organisation.
ILO 5 - Develop and justify plans for the implementation of agreed strategies
This was a sound analysis of Carrefour’s core competences and you provided some discussion of how Carrefour’s strengths align to market opportunities. You also included some discussion of how they can be exploited to achieve sustainable competitive advantage.
Question 4 – Intended Learning Outcomes 1 & 5 (Weighting = 20%)
ILO 4 - Demonstrate the need to reflect cultural and behavioural issues in the strategic process.
ILO 5 - Develop and justify plans for the implementation of agreed strategies.
This answer demonstrated only a basic understanding of the principal cultural issues that arise from globalisation efforts by business organisations. You could have made more use of relevant theoretical material (e.g. Hofstede’s work on national culture) and more in-depth discussion of appropriate
management approaches was needed.
Summary
Overall, this was a good submission, well-focussed on the set questions and demonstrating a clear understanding of the Strategy module content. A more critical approach was sometimes needed in evaluating the application of theories to practice. You should aim to read (and reference) more widely.
Achievement of Intended Learning Outcomes:
ILO 1 - Critically analyse a range of strategic decision making models.
ILO 2 - Undertake a strategic analysis of an organisation.
ILO 3 - Apply a range of strategic choice frameworks to generate and evaluate an organisation’s strategic options.
ILO 4 - Demonstrate the need to reflect cultural and behavioural issues in the strategic process
ILO 5 - Develop and justify plans for the implementation of agreed strategies
Marks:
Q1 Q2 Q3 Q4 TOTAL
14 30 12 9 65
20 40 20 20 100
Word limit None Turnitin 0% Presentation ++++ Referencing ++
Date Marked: 25th January 2011
Marked by: Dr Colin Price
Grade Awarded 65
Penalty to be Applied
Overall Grade 65%
Please note that the grade awarded is provisional and subject to ratification by the examining board.
If you have been awarded less than 40% and have a referral opportunity, you will need to retake this at the next available assessment period. If this is your second attempt, please contact the Wales Support Team as you have now exceeded your maximum attempts
6.3 Group Member Feedback
Acknowledgement
Friday, 6 May, 2011 16:46
From:
This sender is DomainKeys verified
"pradeesh cv" <[email protected]>
View contact details
To:
Hi Omair,
I really enjoyed and motivated when i come to your group.
You have big heart to hear all members voice and consider our suggestions.
More over you are a good leader who lead from the frond.
Your analysis skills and leadership is really appreciable.
And you are one of the best buddy who take seminars very professionally.
I alwasy like to be part of your team.
Keep on going great..
Thanks for your support and suggestions.
Pradeesh
7. Appendix 3
7.1 LSH Agenda 1
The Inaugural Meeting of the London Student Hub
Wednesday 24th November 2010
At the Upper Hall, University of London Union,
Malet Street, London WC1E 7HY
T: 0207 664 2020
W: www.ulu.co.uk
AGENDA
10:30 – 11:00 Registration
- Tea and Coffee available on arrival
11:00 – 11:15 Welcome / Ice Breaker 1
11:15 – 11:30 Introduction to the London Student Network
11:30 – 12:15 Online Library
- Presented by Ms Bronwen Blatchford – UW Librarian12:15 – 13:15 Academic Feedback Training Session
13:15 – 14:15 Lunch / Student Network
14:15 – 14:30 Ice Breaker 2
14:30 – 15:30 Rotating Ideas Hour
15:30 – 15:45 Report back
- Presented by Mr Rhys Parry – Student Liaison Officer15:45 – 16:00 Closing Plenary
- Presented by Mr Ben Gray – Student Liaison Officer16:00 – 16:30 Complete LSH Feedback Form
7.2 Agenda LSH 2
London Student Hub
Saturday 26th February 2011
At the Upper Hall, University of London Union,
Malet Street, London WC1E 7HY
T: 0207 664 2020
W: www.ulu.co.uk
AGENDA
14:00 Registration
- Tea and Coffee available on arrival14:00 – 14:15 Opening Plenary
14:15 – 15:00 “Embracing Media: Presenting, Publishing, Products and Promotion”
- Presented by Jacqueline, Senior Lecturer in Health Related Subjects, University of Wales Faculty
15:00 – 15:45 Meeting Skills
- Workshop run by Mr Rhys Parry, Student Liaison Officer, University of Wales
15:45 – 16:00 Break
16:00 – 16:25 Meeting Skills (Scenario’s)
16:25 – 16:45 Mix and Match (Profiles with Roles)
16:45 – 17:15 University of Wales Institute Cardiff (UWIC) Students’ Union
- Presented by Mr Theo Taylor, Student Representative, UWIC17:15 – 17:45 Global Campus
- Presented by Mr Andrew Howells, Communications Officer, University of Wales
17:45 – 18:00 Feedback and Closing Plenary
7.3 Pictures LSH
7.4 Principal Email LSH
FW: London Student Hub
Thursday, 18 November, 2010 15:49From:
"Andy Golding" <[email protected]>View contact details
To: "[email protected]" <[email protected]>
Cc: "Ben Culling" <[email protected]>
Message contains attachments1 File (547KB
Hi Muhammad,
Please see below:
Are you able to attend as the MBA Student Representative please?
Can you please let me know ASAP.
Andy GoldingPrincipal
IBAM (London)
The IBAM
48 Fashion Street
London
E1 6PX
Part of the RDI Global Group
Tel: +44 (0)24 765 15700 +44 (0)24 765 15700 Fax: +44 (0)24 765 15701Mob: +44 (0)7950 337347 +44 (0)7950 337347 Email: [email protected] Web: http://www.rdi.co.uk
7.4 Testimonial
Testimonial for Muhammad Omair (STU22782)
Tuesday, 10 May, 2011 15:10From:
"jkalmus (ibam london tutor)" <[email protected]>Add sender to Contacts
Cc: "jkalmus (ibam london tutor)" <[email protected] for Muhammad Omair (STU22782)
To whom it may concern, Muhammad Omair has been been a consistent and active member of his MBA class, and has taken the lead in group activities and given group presentations on many occasions. I have been very impressed both by his hard work and by his willingness to take the initiative.
He has also acted as the class representative and has argued skillfully on behalf of his coleagues in discussions with IBAM staff. There is no doubt in my mind that his communication skills have improved significantly during the course of his MBA studies at IBAM London. With my very best wishes, John KalmusTutor, IBAM London campus
8. Appendix 4
8.1 Learning Log
Date Development activity
Expected outcome Learning Application of learning n future
23/11/10
• Journey metaphor
• Defining strategy• Short term and long term• Method of evaluation• 5 P’s of Strategy• Deliberate VS Emergent
• Understanding journey cycle
• Using right strategy and approach
• Planned Strategy and Emergent Environment
I have understood the journey metaphor of the strategy. I have applied this metaphor in assessments, my actual life, what i want to do , Where I am and how I can reach to final place. This helped me in planning strategy in my future life.
24/09/10
• Types of Research
• Making strategy or marketing plan based on the gathered data
• I have learnt the tools for conducting research, qualitative and quantitative and how this data can be used for decision making
The understanding of the research type is very important as all the decision making depend on it. I will used this in my dissertation and Research method
07/12/10
• Level of Decisions
• Learning importance of decision making
• Learn who decision class is, who is
I can use this information while
making and their working
• Level of decision making• How working is done
controlling the strategic change and who are planning and formulating strategy.
working on leadership and its role. This will help me in developing the leadership skills
08/12/10
• Operation Cycle of the Business
• Daily operation• Manufacturing• Raw material to finished good
process• Resource gathering• Financing, budgeting
• Helped in understanding the cash flow of the business, it operation and critical areas
I can used this cycle in my assignment and will also help in running my business and will help in developing sight of entrepreneurship
15/12/10
• Environment Analysis
• PESTLE• PEST• STEPLE• STEPLE+E
• Understanding the tools for assessing environment of the business and then Planning according to the resources , strength , and threats
Helped a lot me in understanding the environment of the business, I can use these tools while starting my business.
04/01/11
• Input and Output for business
• Drivers behind business change
• Required resources for the business
• Drivers which can make hurdle
• Impact on competitive advantage
• Financial position
• Understanding the required resource for business,
• Which internal and external factors can effect business
• Their effect on financial position, stake holder, rivals
I can use these skills while starting my own business and will also use in my academic work. This will help me in thinking critically and devising the strategy
• Stake holder etc etc
07/01/11
• MIS • MIS Resources• Internal record keeping• Marketing intelligence• Marketing research
• Key components and working of MIS in marketing
• How research is done and data gathered before making new strategy
• How data utilised
This activity was very helpful in understanding the market factor and how intelligence can be done to gathered data which can be ultimately used for competitive advantage
11/01/11
• Stakeholder management
• Understanding key stakeholders
• Issues related to them• Managing Risk related to them• Meeting expectation of stake
holders
• Finding right key stake holder
• Bringing their interest in business
• Managing Risk to safeguard Stakeholders
I have learned how to manage the risk, related to you, your stake holder and keeping alive their interest in your business. Can be used in future business
12/01/11
• Type of Customers
• Understanding the type of customers for business
• Planning according to them
• Managing Relationship
• Different type of customers in business environment
• Techniques for keeping lasting relationship with them
This was self study activity and coming up with internal and external customer of business, and managing their relationship. Can be helpful in defining
degree of relationship with each customer
14/01/11
• Research Techniques
• Market selection
• Tools for research • Market selection• Segmentation• Product development
• Tools for market selection
• Market segmentation basis
• Product feature and customer demands
I will use these techniques and strategies in academic work and in my future business
19/01/11
• Effective and Efficient operation
• Theme of effective and efficient business
• TQM• Way to operation
management• Improved decision making
• How to run effective operations in business
• How to manage quality issues
• Possible areas of improvement
Keeping in mind this activity I can easily analyse any business and its environment and problematic areas
21/01/11
• Assignment Brief
• .How to write assignment according to the handout and tutor guideline
• Ideas and topics to be included in assessment for getting good mark
Learned how to plan whole activity
16/02/11
• Project management
• Project life cycle• Resources• Scope• Stake holders• Risk management
• Understanding project theme
• Comparing outcome with resources
• Getting scope right• Managing risk
I can now easily define project , its scope, resources required and expected risk and their management
18/02/11
• Change issues
• Understanding drivers for change
• Nature of change
• Reason that cause change in organisation
Helped in understanding while people fear change,
• Planning for change• Communicating change
• Resistance to change
• Managing resistance
• Communication importance in change
how it can be overcome, these all techniques can be used in personal life and business as well
25/02/11
• Leadership • Leadership style• Corporate culture• Power influence• Relationship management• Motivation• Vision of accessing change
• How leaders should lead
• How leaders works in business
• How relationship can be managed
• Responsibility and authority sharing
• Change symptom
Leaned the leadership style, will use during group activities and project in project management and will also help in future business and current job
04/03/11
• SFA Relocation
• Developing business plan• Addressing the stakeholders
concerns• Use of IT packages• Marketing and communication
strategy
• Developing business strategy
• Managing change• How to use
resource
I devised the business strategy using the group members, learned how to work as leader or consultant for government will help in future project
09/03/11
• Project management tool
• Pert and Gert analysis• Gants charts• Prince 2
• Managing the project activities and time
• Setting KPI• evaluation
These IT packages will help in future project and career
23/03/ • Project • Presentation to the team • Defining project Working as a project
11 Presentation members • Allocating work • Setting rules and guidelines• Communicating with tutor
activity • Scope • Communication• Empowering
people
manager give me huge confidence and will use this experience in coming life
8.2 Face book Scribed and LinkedIn
http://www.linkedin.com/profile/view?id=87711504&trk=tab_pro
http://www.scribd.com/muhammad_omair_2
8.3 Learning Style
8.4 Learning Profile
For User: Muhammad omair
This page displays the results of your learning styles inventory. You can also select options below to compare your
styles to other users of the site.
Page Mode: Normal Full screen (for printing) Refresh
Your results
These are the results of your inventory. The scores are out of 20 for each style. A score of 20 indicates you use that
style often.
Style Scores
Visual 15
Social 15
Memletic Learning Styles Graph:
Physical 11
Aural 9
Verbal 14
Solitary 11
Logical 18
More Options
For User: Muhammad omair
This page displays the results of your learning styles inventory. You can also select options below to compare your
styles to other users of the site.
Page Mode: Normal Full screen (for printing) Refresh
Your results
8.5 Belbin Score Card
8.6 Weekly Planner
Home, College, Travelling, Job, Sports/Activities, Studies, Free time, Assignments work, BedtimeHours Monday Tuesday Wednesday Thursday Friday Saturday Sunday Important Notes
6:00am Bedtime ~ ~ ~ ~ ~ ~ Deadline for Assignments
6:30am Shower ~ ~ ~ ~ ~ ~
7:00am Breakfast ~ ~ ~ ~ ~ ~
7:30am Subject 1 Lesson
Subject 2 Lesson
Subject3 Lesson
8:00am To Tesco To College To Tesco To College To College To Tesco To Tesco
8:30am College College College
9:00am Tesco Tesco Tesco Tesco
9:30am ~ ~ ~ ~
10:00am ~ ~ ~ ~
10:30am ~ ~ ~ ~
11:00am ~ ~ ~ ~
11:30am ~ ~ ~ ~
12:00pm ~ ~ ~ ~
12:30pm ~ ~ ~ ~
1:00pm ~ ~ ~ ~
1:30pm To Home To Home To Home To Home
2:00pm Free Time Free Time Free Time Free Time
2:30pm ~ ~ ~ ~
3:00pm ~ ~ ~ Assignment 1
3:30pm ~ ~ ~ ~
4:00pm ~ To Home ~ To Home To Tesco ~ ~
4:30pm ~
5:00pm Gym Gym Gym Gym Tesco Gym
5:30pm ~ ~ ~ ~ ~ ~
6:00pm ~ ~ ~ ~ ~ ~
6:30pm ~ ~
7:00pm Assignment 2 Assignment 2 Assignment 2 Assignment 1 ~ Assignment 1 ~
7:30pm ~ ~ ~ ~ ~ ~
8:00pm ~ ~ ~ ~ ~ ~ ~
8:30pm Current Affairs ~ ~ ~ ~ ~ Free time
9:00pm Subject 1 Subject2 Subject 1 Subject 3 ~ Subjet 3 Subject 2
9:30pm ~ ~ ~ ~ To Home ~ ~
10:00pm ~ ~ ~ ~ ~ ~
10:30pm ~ ~ ~ ~ ~ ~
11:00pm ~ ~ ~ ~ Subject 3 ~ ~
11:30pm ~ ~ ~ ~ ~ ~
12:00am Assignment 1
Assignment Assignment Assignment Assignment Assignment Assignment 1 3 3 1 2 2
12:30am Bedtime ~ ~ ~ ~ ~ ~
1:00am ~ ~ ~ ~ ~ ~ ~
1:30am ~ ~ ~ ~ ~ ~ ~
2:00am ~ ~ ~ ~ ~ ~ ~
2:30am ~ ~ ~ ~ ~ ~ ~
3:00am ~ ~ ~ ~ ~ ~ ~
3:30am ~ ~ ~ ~ ~ ~ ~
4:00am ~ ~ ~ ~ ~ ~ ~
4:30am ~ ~ ~ ~ ~ ~ ~
5:00am ~ ~ ~ ~ ~ ~ ~
5:30am ~ ~ ~ ~ ~ ~ ~
Source: Formative Assessment PDP STU 22782
9. Appendix 5
9.1 Resources Used
Skill Resources Used Activities Learning Outcome
Written
Communication
Internet, Face book, Ilearn,
YouTube, case studies,
University of Wales Online
Library, British Library,
assignments, report, articles,
magazines, written
presentations , College
projector, laptops and Tutor
guidance
• Essays/Reports/Assignments/Case study for College
• Personal Statements/Resume/Covering Letters• Business letters/emails/memos• Group Discussions on College/Social
Discussion Board forums• Writing , writing and writing while listing to
news etc• Grammar/Spelling/Vocabulary/Business
Terminologies
See learning log
Oral TV, Internet,
Lectures, Projector, Laptop,
Audios, Videos Interview,
News, Movies
• Lectures• Class room participations• Being Class representative• Customer assistant job• Making new friends• Job interviews• Presentations to class mates
“
Leadership Books, Articles, Kolb’s • Taking initiatives• Managing students in class
“
Learning styles, Belbin’s Team
building, Leadership Test,
Students Group, London
Student Hub, face book, yahoo
mails,
• Working in groups• Assigning task• Understanding their issue• Discussion on different topic• Listing to their view• Conflicts resolution• Leadership styles test• Reading biography of leaders
Entrepreneurshi
p
Books, Internet, Interviews,
Tow Exhibitions
• Managing resources• Managing time•
“
9.2 List of Journal Used During MBA
Journal of Business Communication
International Journal of Management Education
Harvard business review
Mackenzie quarterly
Data monitor
International Journal of Organizational Innovation
Journal of Marketing Communications
Academy of management journal
Journal of Business Ethics,
International Journal of Production Research
Academy of management review
Human resource management
International business and management review
International Business & Economics Research Journal
Journal of business and economic studies
9.3 List of Books & Article Used
9.3.1 Leadership
Cooper, Cary L. (2005) Leadership and Management in the 21st Century, Oxford University PressGoffee, R. (2003). ‘Leadership, Creativity and Innovation’, Presentation Given at the 3rd Annual Innovation Exchange Conference, London Business School, London, 4 December 2003.
Gratton, L. (2004). The Democratic Enterprise: Liberating Your Business with Individual Freedom and Shared Purpose. London: FT Prentice Hall.
Harry, M. and Schroeder, R. (2000) SIX Sigma, the Breakthrough Management Strategy Revolutionizing the World’s Top Corporations.
New York: Doubleday.
Kaplan, R. S. and Norton, D. P. (1996). The Balanced Scorecard: Translating
Strategy into Action. Boston, MA: Harvard Business School Press.
Mangham, I. and Pye, A. (1991). The Doing of Managing. Oxford: Blackwell
Mintzberg, H. (1973). The Nature of Managerial Work. New York:
Harper and Row
The Center for Creative Leadership: Handbook of Leadership Development, 403–432. San Francisco, CA, Jossey-Bass.
The One Minute Manager By Ken Blanchard and Spencer Johnson
9.3.2 CommunicationCorporate Communication: A Guide to Theory and Practice by Joep Cornelissen
Effective Communication (Revised Edition): The most important management skill of all by John Adair
The Handbook of Communication Skills by Owen Hargie
101 Ways to Improve Your Communication Skills Instantly by Jo Condrill and Bennie Bough
9.3.3 Entrepreneurship Harvard Business School
http://www.youtube.com/user/HarvardBSchool?blend=8&ob=5
Harvard Business Review
http://www.youtube.com/user/HarvardBusiness?blend=3&ob=5
Stanford University
http://www.youtube.com/user/StanfordUniversity
http://www.youtube.com/user/stanfordbusiness
The Alan Sugar Apprentice
http://www.youtube.com/user/ebleyes
9.4 Mind tool Test
The Score was 66 first time
http://www.mindtools.com/pages/article/newLDR_50.htm
Now Score is 76 which is very good