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Pennsylvania Leadership Academy
September 29th 2010
DAPIMTM : A Framework for Continuous Quality Improvement
© 2010 American Public Human Services Association. All rights reserved. 2
Agenda and Goals
Understanding the Need for a Framework for CQI
DAPIMTM : A Framework for CQI
Reflecting Thinking – Identifying Your Approach to Implementing Change
Assessing Readiness for Change
Reflecting Thinking – Identifying Your Readiness for Implementing Change
Agenda
© 2010 American Public Human Services Association. All rights reserved. 3
Continuous Quality Improvement Defined
CQI is not a time-limited initiative or project. It is the ongoing process by which an agency makes decisions and evaluates progress.”
Casey Family Programs & National Resource Center (NRC)
© 2010 American Public Human Services Association. All rights reserved. 4
Implementation Defined
Implementation is a specific set of activities designed to put into practice an activity or program of know dimension.
From the National Implementation Research Network
© 2010 American Public Human Services Association. All rights reserved. 5
Organizational Effectiveness Defined
OE is a systemic and systematic approach to continuously improving an organization’s performance, performance capacity and client outcomes. “Systemic” refers to taking into account an entire system or in the case of OE an entire organization; “systematic” refers to taking a step-by-step approach. In simple terms, therefore, OE is a step-by-step approach to continuously improving an entire organization.
© 2010 American Public Human Services Association. All rights reserved. 6
Organizational Systems Model
© 2010 American Public Human Services Association. All rights reserved.
DAPIMTM and “Learning by Doing”
Implement
Work products – team activities, action plans, charters for working teams, communication efforts
Plan
Work products- quick wins, mid- and long-term improvement plans, communication and capacity plans
Define
Work products – baseline surveys, alignment notes, initial feelings, ground rules, defined areas for improvements, desired future state
Performance& Capacity
Monitor
Work products – monitoring quick wins and other changes, evaluations and measures of progress and impact
Assess
Work products – findings: strengths and gaps, root causes and general remedies
© 2010 American Public Human Services Association. All rights reserved. 8
Learning by DoingHow It Works A real-world team meets periodically
In a facilitated peer group
To troubleshoot “real life” challenges
Over 4 – 6 months
Peers and facilitators help learners examine their challenges in new ways Experience with similar situations
New models and targeted “training”
Tangible continuous improvement activities
© 2010 American Public Human Services Association. All rights reserved. 9
OE Approach to CQI
© 2010 American Public Human Services Association. All rights reserved. 10
DAPIMTM Work Products to Support CQI
Continuous Improvement Plans
Chartered Work Teams
Communication Plans
Team Activities
© 2010 American Public Human Services Association. All rights reserved. 11
Reflective Thinking
Think about current change efforts in your agency… where are they in the stages of implementation…. Have you been systematic in defining, assessing, planning, implementation and monitoring the change effort?
© 2010 American Public Human Services Association. All rights reserved. 12
Readiness for Change
Three Levels of Readiness Priority gap area for continuous improvement
Moving from a gap to an area of strength to support continuous improvement
An area of strength that is supporting continuous improvement as “a way of doing business”
© 2010 American Public Human Services Association. All rights reserved. 13
Readiness for Change
Elements to Consider Organizational Readiness
Leadership Readiness
Staff Readiness
General Capacity to Improve and Innovate
© 2010 American Public Human Services Association. All rights reserved. 14
Reflective Thinking
Returning to the change effort you are implementing…. which elements of readiness are priority areas for continuous improvement work, where are you moving from a gap area to an area of strength, and which elements are strengths for you and will be and asset in making continuous improvement a way of doing business?
© 2010 American Public Human Services Association. All rights reserved. 15
Contact Information Kathy Jones Kelley APHSA, OE Consultant [email protected]
Resources www.aphsa.org www.ppcwg.org www.fpg.unc.edu/~nirn www.casey.org www.muskie.usm.maine.edu
