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Certain statements contained in this presentation may be construed as “forward-looking statements” as defined in the
Private Securities Litigation Reform Act of 1995. The words “believe,” “expect,” “hope,” “anticipate,” “plan” and similar
expressions identify forward-looking statements, which speak only as of the date the statement was made. The
company does not undertake and specifically disclaims any obligation to publicly update or revise any forward-looking
statements, whether as a result of new information, future events or otherwise. These statements are based on
current expectations and assumptions and involve various risks and uncertainties, which could cause the Company's
actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include
volatility of our quarterly operating results, difficulty in predicting the completion of product acceptance and
consequently the timing of our license revenue recognition, the level of term software license renewals, our ability to
develop new products and evolve existing ones, the impact on our business of the ongoing consolidation in the
financial services and healthcare markets, our ability to attract and retain key employees, reliance on certain key third-
party relationships, management of the Company’s growth, and other risks and uncertainties. Further information
regarding these and other factors which could cause the Company’s actual results to differ materially from any
forward-looking statements contained in this presentation is contained in the Company’s most recent form 10-K and
other recent filings on file with the Securities and Exchange Commission. Investors are cautioned not to place undue
reliance on such forward-looking statements and there are no assurances that the matters contained in such
statements will be achieved.
Safe Harbor
33
What We Do…
Pega software revolutionizeshow leading organizations optimize the customer experience& automate operations
55
LEGACYAPPLICATIONS
SERVICE ORIENTED ARCHITECTURE (SOA)Infrastructure (App Server, Database, etc.)
The Problem We Solve
CHANNELS
SILOS
“Make it easy!”“Meet my needs”“Understand me”Execution GapsArchaic
Development
Chaotic Processes
Ineffective Systems
66
LEGACYAPPLICATIONS
SERVICE ORIENTED ARCHITECTURE (SOA)Infrastructure (App Server, Database, etc.)
SILOS
Execution GapsArchaic
Development
Chaotic Processes
Ineffective SystemsDIRECTLY CAPTURE
OBJECTIVES
1
6R CASE AUTOMATION
3
Anticipatory Retrieval
Adaptive AnalyticsOpen Database
Productivity & Quality Alerts
Model & Simulate
Priority
Cases & Folders
Skill BasedRouting Tailored Interactions
Next Best Action
Multi-Channel
Imaging
Web Services
TelephonySystem-Driven
Processing
Guided Processing
AutomatedTransactions
Business Outcome Architecture
SITUATIONAL LAYER CAKE
2
CHANNELS
77
Pega Solutions Portfolio
Technology Solution
Business Solutions
Horizontal CRM
MarketingAutomation
Sales ForceAutomation
CustomerService
FS HC Ins Comms Energy Public Sector Life Sciences Manufacturing
Pega BPM (PRPC)Unified Development Platform
Rules, Process, UI, Case Management, Reporting,Integration, Mobile, Decisioning
Horizontal Case Management
On Premise or PegaCloud
Exceptions Case Mgmt
ClaimsCase Mgmt
VerticalSolutions
IncidentCase Mgmt
88
Go To Market Model
� Target Accounts in Target Industries
� Land, Expand, Transform
� Strategic SI Partnerships-Pega as Expert Services
� Invest in Enablement-Pega Academy
99
A Great Business
2005 2006 2007 2008 2009 2010 2011 2012 2013
$100$126
$162
$212
$264
$337
$416
$461
*$5108 YEARS OF
REVENUE GROWTH 24% CAGR
* Guidance
1111
Strong Backlog and Balance Sheet
Balance March 31, 2012 $210.4 Balance March 31, 2012 $88.1
Increase 32.9 Increase 92.8
Balance March 31, 2013 $243.3 Balance March 31, 2013 $180.9
Remainder of 2013 55.0$
2014 69.1
2015 52.7
2016 45.8
2017 and beyond 20.7
Total 243.3$
License Backlog
Cash, Cash Equivalents and
Marketable Securities*
* From the Liquidity Section of the Q1 2013 10-Q
1212
Analysts Agree: Pega is THE Leader
PEGAPEGA
LEADER IN CRMBY GARTNER AND FORRESTER
PEGA
PEGA
IN BPMBY GARTNER AND FORRESTER
#1
IN CASE MANAGEMENTBY FORRESTER
#1
PEGA
1414
DOUBLED MARKET SHAREIN ONE YEAR
We went from having people in a room talking about what was possible, to having something for our agents to use in 5 months. That’s pretty lightning speed in my view…
Mhayse SamalyaPresident of Farmers Commercial Business Insurance
Cut submission-to-policy-issue process
FROM 14 DAYS TO 14 MINUTES
CONSISTENT AGENT & UNDERWRITER EXPERIENCE
BUSINESS GOALS
INCREASEin policy umbrella sales70%QUOTES IN 1.5 MINUTES
instead of 45 MINUTES
� Seize market opportunity
� Personalize for each client
� Support 15,000 agents
� Rejuvenate core systems
� Business/IT empowerment
Business owner policy solution live in
29 STATES IN 5 MONTHS
RESULTS
1515
$275 MILLION NET BENEFIT30 PROGRAMS UNDERWAY WITH 40 MORE ON DECK
“We have 70 programs in the pipeline with over 30 of them underway…and the net benefit for those 30 is $275 million – NET benefit.”
Alistair JacquesSenior Vice President and Chief Information Officer, Medicare and Retirement
50% IRR & CONSOLIDATION OF 5 GROUPS / 8 SYSTEMSfor appeals & grievances
BUSINESS GOALS
AUTO APPROVAL
60%
$26 MILLION NET BENEFIT� Create enterprise alignment to
improve quality & decrease costs
� Drive demonstrable value for customers and employees
� Deliver a consistent approach to maximize business / IT collaboration
� Move from tactical to strategic orientation to support growth and agility
RESULTS
Pega selected as
BPM ENTERPRISE STANDARD
for CMS reconciliation
IMPROVEMENTin physician contracting cycle time
of prior authorizations for pharmacy benefit managers
9x
1616
INCREASING PROFITS IN JUST 9 WEEKS
“We shipped six million units in two months and had to have the Batman title in shops all on the same day. If someone is running late with artwork, that adds risk. Pega gave our ERP system the agility to handle that.”
Andi MutlowProject Manager of MIS
DASHBOARD MANAGES 9 KEY MILESTONES across 3 disparate systems
BUSINESS GOALS
Visibility of overall process
FOR ALL PARTICIPANTS
SAVING £5 MILLION PER YEAR � Provide visibility across global
supply chain
� Leverage and enhance existing SAP investment
� Improve operational processes
� Increase speed of deployment
� Communicate process changes quickly
RESULTS
WEEKS TOGO-LIVE
BUSINESS USERS ABLE TOown and change their processes
9
PEGA CLOUD BASED SUPPLY CHAIN SOLUTION DRIVES AGILITY
1717
Investment Highlights
� Strong Long Term Growth Profile
� Strong Balance Sheet-No Debt
� Technology Leader in an interesting Market̶ subsuming other traditional categories
� Strong Presence in the World’s Leading Organizations̶ 70% of bookings from existing clients
� Seasoned Management Team