Peer Institution Research: Recommendations and Trends 2018 … · 2019-07-11 · Peer Institution Research: Recommendations and Trends 2018-2019 New Mexico State University . 2 Abstract

Peer Institution Research:

Recommendations and Trends 2018-2019

New Mexico State University

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Abstract

This report evaluates the common technology services from New Mexico State University’s 15 peer institutions. Based on the findings, a summary of recommendations and trends are explained within each of the general areas researched: peer institution enrollment, technology fees, student computing, software, help desk services, classroom technology, equipment checkout and loan programs, committees and governing bodies on technology, student and faculty support, printing, emerging technologies and trends, homepage look & feel and ease of navigation, online schooling websites, information security websites, top IT issues, and IT organization charts.

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Table of Contents

Peer Institution Enrollment .................................................................................... 4

Technology Fees .................................................................................................... 5

Student Computing ................................................................................................ 7

Software ................................................................................................................ 8

Help Desk Services ................................................................................................. 9

Classroom Technology ......................................................................................... 11

Equipment Checkout and Loan Programs ............................................................ 12

Committees and Governing Bodies on Technology .............................................. 13

Printing ................................................................................................................ 15

Emerging Technologies and Trends ..................................................................... 17

Homepage Look & Feel and Ease of Navigation ................................................... 18

Distance Education Website Comparison ............................................................ 18

Information Security Website Comparison .......................................................... 19

Top IT Issues ........................................................................................................ 20

Appendix .............................................................................................................. 21

Appendix A: Software .......................................................................................... 21

Appendix B: NMSU's Peer Institution's Homepages ............................................. 27

Appendix C: NMSU's Peer Institution's Distance Education Homepages .............. 35

Appendix D: NMSU’s Peer Institutions’ Security Website Homepages ................. 43

Appendix E: NMSU’s Peer Institution’s IT Organizational Charts .......................... 51

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Peer Institution Enrollment Below is the list of New Mexico State University’s Peer Institutions and their enrollment numbers from Fall 2012 – Fall 2017. Overall, the majority have seen an increase in enrollment over these years. However, some, including NMSU, have seen a steady decrease in enrollment. Also, to note, NMSU is among the lower enrolled universities within our peer group, however, you will discover throughout this report that while NMSU does not stand above all other institutions in any specific category, it does offer roughly the same and/or better technology services than many of our higher enrolled peers. See the chart below, Figure 1: Enrollment Numbers for Fall Semesters 2012-2018. Figure 1: Enrollment Numbers for Fall Semester 2012-2018

Universities

2012

2013

2014

2015

2016

2017

2018

Colorado State University 30,000 30,647 30,700 32,236 33,198 33,413 33,237

Montana State University 14,153 14,660 14,660 15,421 16,440 16,703 16,902

New Mexico State University 17,651 16,765 15,829 15,490 15,490 14,432 14,289

Oklahoma State University 18,197 25,544 23,459 24,551 24,387 25,930 25,254

Oregon State University 23,389 24,425 25,721 29,576 31,303 31,904 30,896

University of Arizona 39,086 40,223 38,727 43,088 43,088 42,595 44,531

University of Idaho 11,710 12,312 12,493 11,780 11,780 12,072 12,072*

University of Nevada 18,004 27,389 18,227 20,898 21,535 21,657 21,046

University of New Mexico 29,100 28,644 27,889 27,353 27,353 25,015 26,278

Texas Tech (Lubbock) 32,300 32,467 33,111 35,158 36,551 37,010 36,996

University of Texas at El Paso 22,106 22,749 23,003 23,397 23,397 25,078 25,151

University of Wyoming 12,920 12,992 12,873 12,841 12,607 12,397 12,450

Utah State University 16,857 28,786 28,786 27,662 28,118 27,679 27,679*

Washington State University 18,232 28,307 24,810 29,686 29,686 30,614 31,478

Iowa State University 29,887 31,040 33,241 36,001 36,660 36,321 35,993

Kansas State University 23,863 24,378 24,581 24,146 23,048 22,795 22,221

*Fall 2018 enrollment numbers were unavailable for the University of Idaho and Utah State University

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Technology Fees

There are four peer institutions that share academic, demographic, and geographic similarities

with NMSU: Texas Tech, UNM, University of Arizona, and UTEP. The average technology fee,

which is part of mandatory tuition and fees, is $390.40 per year based on the published

technology fees charged to undergraduates. The technology fee charged to students is an

estimation based on publicly available information from College Board and the institution’s

websites. NMSU’s student technology fee, in comparison, is approximately $264.40 less than

the average of its peer institution’s technology fees broken down on a per-student basis.

The comparison between NMSU and its four peers is broken down below.

Fall 2018

Technology fee

per year from

institutions’ sites

based on 15

credit hours

Total

undergraduate

population

from College

Board

Tuition and fees

(year) from

College Board

Calculated

percent of

mandatory

tuition and

fees

UNM $91 19,516 $7,322 1.24%

NMSU $126 11,713 $7,368 1.71%

Texas Tech $450 30,737 $11,045 4.07%

University of Arizona $535 34,823 $12,487 4.28%

UTEP $750 21,341 $7,998 9.38%

The average technology fee among NMSU peer institutions is approximately 4.14% of their mandatory tuition and fees. NMSU’s Student Technology Fee currently only accounts for 1.71% of NMSU tuition and fees. New Mexico State University continues to maintain a competitive advantage by being on the lower end for Student Technology Fees based on our peers. NMSU’s fee, also known as the Student Technology Fee (STF), is primarily used to help support student technology efforts. Technology Fees at NMSU’s peer institutions typically fund student technology related services including software, computer labs, printers, and instructional and academic support. Some universities apply an initial technology fee and charge additional technology fees based on the field in which a student enrolls. Other technology fees are applied not only by the central IT department for general computer and technology services, but also as part of the library and/or other departmental fees that support additional technology access. NMSU’s technology fee has dropped to sixth lowest among its 15 peers. Previously, from 2015-2017, NMSU’s technology fee ranked seventh lowest. The University of Texas at El Paso increased their technology fee to $25/credit hour from $20.50/credit hour, ranking them at

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second highest. On average, the technology fee across all institutions has lowered from $159 in 2017 to $149 in 2018. The funds provided by the NMSU Student Technology Fee are collected as part of the Las

Cruces campus tuition and fees. Specific areas which benefit from the fund include student

computing labs, multi-media enhanced classrooms and computer classrooms, campus-wide

online course management system, lab and personal software, wireless areas, computer

equipment rentals, printing services, digital signage advertising, student portal services, support

staff salaries for student technology services, student staff, help desk, and core network

infrastructure.

Most peer institutions allocate the funds generated by the technology fee to projects

comparable to NMSU. At the University of Nevada, the fee provides technology infrastructure

to support instruction, advisement, registration, financial aid and fee processing.

The Washington State University technology fee is used to enhance online student services

(RAMweb, student portal), replace computers in the Morgan Library, and to build and maintain

the physical improvements needed for computer infrastructure.

Recommendation: ICT recommends the continuation of the Student Technology Fee proposal submissions to the Assisted Students of NMSU (ASNMSU) and the Student Fee Review Board (SFRB). The proposal will continue to include a detailed peer comparison analysis and fee rate requests, in order to ensure that NMSU keep pace with current and emerging trends and its peers use of technology fees.

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Student Computing

Among NMSU’s 15 peer institutions, five showed a decline in their student computer labs from

2017 to 2018. Eight institutions saw an increase from the same time period. The remainder

retained the same amount of labs from 2017-2018. See the graph below, Figure 2: Student

Computer Labs 2016-2018, to compare research done in years 2016-2018. Note that numbers

are based off what can be found on each university’s website(s), which may explain some large

disparities in numbers between each year.

Figure 2: Student Computer Labs 2016-2018

Eleven universities have computer labs that are open 24 hours a day. Colorado State University and Montana State University lead the pack with five 24 hour labs followed by The University of Arizona and Washington State University with four. Oregon State University, Texas Tech, and the University of Wyoming each have three 24 hour labs. Oklahoma State University and Kansas State University offer two 24 hour labs, and The University of Texas at El Paso offers one 24 hour lab. In Summer of 2018, New Mexico State University began offering a 24-hour lab as well. Through this research, it was discovered that the universities with more computer labs have a

tendency to have college/department computer labs that were managed by the central IT

departments. All institutions have some sort form of public computer stations not in a

traditional lab setting. 3d printing services are offered to students in the libraries at Oregon

State University, Kansas State University, and The University of Arizona. The Colorado State

0

20

40

60

80

100

120

140

2016 2017 2018

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University and Oregon State University libraries offer video/multimedia production studios.

Assistive technology labs are available at Colorado State University and the University of Texas

at El Paso. Colorado State University, The University of New Mexico, and Utah State University

have VR equipment and labs that can be checked out and reserved by students respectively.

Recommendation: It is recommended that ICT make more modern multimedia equipment and assistive technologies available to students to keep up with the trends of its peers. The future of higher education technology involves being on the cutting edge of emerging technologies. Providing spaces dedicated to the learning and use of such technologies is the leading issue that needs to be address in order to achieve success.

Software

Software available at peer institutions has not changed drastically since 2014. All universities still offer software that is discounted for student personal use, free Microsoft Office Products and anti-virus protection software. The software available at peer institutions are primarily available for students in labs and libraries. The software on computers at the University of Arizona includes, but is not limited to 3D Studio Max, Acrobat, AfterEffects, ArcGIS, Arduino IDE, Audacity, AutoCAD, Dreamweaver, Eclipse, Netbeans, Game Maker, GarageBand, Illustrator, InDesign, Matlab, Maya, Photoshop, Premiere Pro, Revit, and Visual Studio. Colorado State University is the only peer university that did not list Matlab as an available software, with the exclusion of Washington State University which no longer lists their software publicly online for those without a login. For a full list of software found in computer labs and available for person use see Appendix A: Table 1: Software Available at Peer Institutions for Students. Software in the NMSU computer labs is evaluated every year to ensure that it meets the needs of NMSU students. The evaluation includes reviews of requests and recommendations from various departments and other resources. Yearly software license renewals and purchases for the ICT Computer Labs are funded out of the Student Lab Software funds. The software renewals and purchases included server administrative backup software, Nvivo statistical software, and Adobe Creative Suite. Other funded software included SAS, SPSS, Labstats, and MAC/PC operating system updates. Sophos anti-virus software is available to all NMSU students with an Aggie ID for download to their devices without charge. This is a service that has been offered to students for more than ten years and continues to be a popular service for new students.

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Recommendation: It is recommended that NMSU continue to offer existing software to students. It is also recommended that NMSU look into broadening the range of creative media software available on lab computers. Many peer universities offer popular brands of 3d modeling and drafting software on lab computers such as Blender, AutoCAD, 3ds Max, and Maya. It should be noted that such programs were requested by students and faculty/staff alike in previous ICT Surveys, and that Blender specifically, is open-source and free to download.

Help Desk Services All of New Mexico State University’s peer institutions offer IT help desk services to their campuses. NMSU currently ranks 5th, at 65 hours, amongst its peers when comparing the total number of hours their service desks are open. See Figure 3: Help Desk Hours Per Week 2018 below for the total number of hours each peer institution keeps their help desk open to assist their campus on a per week basis, Monday through Sunday, during the academic semesters. Summer, vacation and other off periods, such as holidays, are not included in these figures. The NMSU ICT Help Desk, located in the Hardman & Jacobs Undergraduate Learning Center, provides technical assistance to students. This assistance includes computer problem diagnosis, anti-virus installation, password resets, and help with issues accessing online services, such as myNMSU, learn.nmsu.edu (Canvas), and AggieAir wireless. Figure 3: Help Desk Hours per Week 2018

0

20

40

60

80

100

120

140

160

180

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The University of Arizona offers “24/7 IT Support” walk-in assistance to better assist students with software and hardware issues. They also have set up e-Vandal kiosks around campus to help students with IT Service issues. The University of Idaho also has kiosks around campus that provide email and internet access as well as printing. In 2015, the University of New Mexico has created “Lobo Brain Bar” walk-in technology support centers for students, faculty, staff, and retirees. Their services include configuring laptops, phones, and other devices. There are two locations around campus: the UNM bookstore and Dane Hall. Utah State University offers live chat for support. Although NMSU does not provide hardware repairs for students, it does help with diagnosing equipment issues by attempting to perform a virus scan and cleaning. If these attempts do not repair the issues, the NMSU ICT Help Desk will refer equipment issues identified that are not software related to an off-campus technician or the DACC Debug Club, which offers affordable diagnostics and repairs for students, faculty, and staff. A list of preferred NMSU off campus technicians is maintained as a reference and referral for students. In the Information Technology and Communication Student Survey 2017, students were asked, “If the Help Desk offered computer equipment repairs at a price comparable to other local repair shots, would you bring your computer to the Help Desk for repairs? (Help Desk currently does not do hardware repairs).” An overwhelming number of students, 83.8%, stated that they would bring their computer to the Help Desk for repairs. See Figure 4: ICT Student Survey 2017 Help Desk Repairs below. Figure 4: ICT Student Survey 2017 Help Desk Repairs

Amongst a few other peers, Iowa State University also provides hardware support for a charge. The University of Wyoming charges for hardware repair and non-warranty services and The University of Texas at El Paso charges for hardware repair. Oklahoma State University offers hardware repairs, but only for university owned computers.

83.8%

16.2%

If the Help Desk offered computer equipment repairs at a price comparable to other local repair shots, would

you bring your computer to the Help Desk for repairs? (Help Desk currently does not do hardware repairs)

Yes

No

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Recommendation: Research has been showing that an increasing number of universities are beginning to implement services that assist in hardware problems. This is something that is worth looking into. It is recommended that NMSU find means to attend to IT problems 24/7, whether this be through live chat, phone service, or walk-ins. It is also recommended that NMSU look into providing hardware services at a charge. Not only will this satisfy a need of the students, it would also generate revenue.

Classroom Technology The use of technology in the classroom to aid in learning plays a vital role in the overall quality of the academic experience for students on campus. Teaching spaces are defined as classrooms, conference rooms, and any other space on campus. NMSU updates its technology-enabled learning spaces with support from the STF funds and central funding. Updates or upgrades to teaching spaces include replacement of old equipment and the introduction of technology to spaces were technology did not previously exist. In FY 15/16, a total of 263 teaching spaces were built to a “standard” specification for a technology-enabled classroom. The standard build for a technology-enabled classroom at NMSU includes a teacher computer station with a laptop connection, document camera, wired and wireless network connections, DVD/VCR combo, speakers, desktop computer, and an A/V control system connected to a projector or large-screen TV. In some of the standard teaching spaces a microphone and camera is included. Oklahoma State University houses 151 general-use classrooms equipped with a full multi-media system, a computer with a DVD drive, video projector, document camera, and inputs for laptop and auxiliary devices. Some classrooms are recording-capable and come equipped with smartboards and smart sympodiums. At Colorado State University, all 165 general assignment classrooms are designated as smart classrooms and are equipped with a Crestron touch screen with controls for all equipment in the lectern, data projectors cameras, and projection screens. Classrooms come with additional equipment base off their size:

Large Classroom (100+ Seats) o Laser projector (1920x1200 resolution), ceiling PA speakers, lectern, touch

screen control, LED monitors where appropriate.

Medium Classroom (50-100 seats) o 16:10 powered projection screen, projector, touchscreen control on lectern,

ceiling speakers for playback.

Small Classroom (fewer than 50 seats) o Specification same as medium classroom. Lecterns may not be in some rooms

that are small enough to double as conference rooms. In such cases, Crestron

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Touch Panel will be placed on a table. No wireless microphone is needed unless lecture capture is to be installed.

Recommendation: It is recommended that NMSU continue to upgrade and maintain their classrooms with technology that will continue to enhance the student learning experience and improve retention.

Equipment Checkout and Loan Programs All peer institutions provide a version of a computer equipment rental program, generally housed in their respective IT departments, Library, and within the colleges and departments. Inventories generally include: laptops, projectors, projection screens, digital cameras, video cameras, and peripherals such as mice, cords, and web cameras. These devices are continuing to grow, reducing desktop needs and increasing mobility. The most common checkout equipment is laptops. Each institution has several checkout programs students can choose from, each with terms that range from hourly, daily, monthly, and by the semester. Checkouts that are not offered through the IT or library department are only intended for students enrolled in their programs and courses for within the college. Additionally, several institutions have equipment checkout through their libraries at no charge but have hefty late fees. Compared to other institutions, NMSU offers a smaller range of computer equipment available for checkout. Students can check out laptops, cameras, iPads, and projectors free of charge for daily use. Weekly, monthly, and semester rentals are also available for a fee of $5.00, $20.00, and $100.00 respectively. See Figure 5: Short-Term Equipment Rental Program Fall 2015-Summer 2018, shows the number of equipment checkouts from Fall 2015 to Summer 2018.

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Figure 5: Short-Term Equipment Rental Program Fall 2015-Summer 2018

Recommendation: It is recommended that NMSU monitor the needs of students and consider expanding the checkout program to include a larger variety of equipment.

Committees and Governing Bodies on Technology All peer institutions have committees that provide advisement regarding funds utilized in supporting technology projects for their respective campuses. Most committees have members that range from staff, faculty, and students. A noteworthy committee is the University of Nevada’s Student Technology Fee Advisory Committee. “The University of Nevada, Reno Student Technology Fee Advisory Committee is a standing committee to review and advise on collection and use of the student technology fee. The committee reports jointly to the Dean of Libraries and the Vice Provost for OIT. From time to time the committee may meet with the Provost. The committee will meet at least once per semester. The committee will review and provide advice on proposed use of current fiscal year technology fee monies. The committee will receive an annual report on actual technology fee expenditures from the prior fiscal year.

0

20

40

60

80

100

120

140

160

180

200

Digital Cameras Digital Projectors Screens

Camcorders iPads Laptops

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The committee will annually review the purpose and guidelines for use of the student technology fee, consider suggestions for revisions of the guidelines, and review and advise on any proposed changes to the guidelines. Committee members are expected to communicate with the respective campus groups each member represents. Committee names will be published for the campus and members are expected to bring back to the committee comments received from members of the campus community concerning the student technology fee. Committee members are appointed by their respective campus group to serve one year terms. Members may be appointed to serve up to three consecutive terms. There are two ex officio members, one from Teaching and Learning Technologies to be appointed by the Dean of Libraries, and one from the Office of Information Technology to be appointed by the Vice Provost for Information Technology. The committee will select a committee chair to serve for one year. OIT will provide administrative support for scheduling meetings and other support as needed.” Recommendation: It is recommended that NMSU continue to maintain the Student Technology Advisory Committee (STAC) and Faculty Advisory Committee on Technology (FACT) involvement in advising IT on emerging technology and implementation, and to help with prioritizing IT projects and fund allocation for technology projects for the institution. STAC is structured such that the committee consists almost entirely of students, each of whom represent their respective colleges, but also include the CIO and Deputy CIO, a Classroom Technology representative, and four IT representatives. FACT consists entirely of NMSU faculty, while also including the CIO and a representative from Classroom Technology and, although under the direction of the Provost, is still required to collaborate with STAC.

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Printing Students at NMSU use the two different print options on campus; WEPA and Pharos. The services for each print option differ in that WEPA provides color, duplex, downloadable drivers. As a result of the use of the WEPA stations students have access to remote printing in the computer labs and the ability to print at any WEPA station without using a computer (e.g. USB, laptop). A couple of other printing services are offered at other universities in comparison to NMSU that include, online service for card recharges and printing size options. See Figure 6: Printing Costs 2018 for pricing on our peers printing services for 2018. With only a couple of universities on the higher side for color, most universities shared similar printing costs. However, NMSU ranks on the higher side for black and white copies at $0.10 where the average cost for printing is $0.06. Figure 6: Printing Costs 2018

Currently, eight peer institutions, including NMSU, allocate funds to their students for free printing as opposed to in 2014 where all peer institutions allotted a certain amount of money on to their student’s ID card. Those eight universities include Iowa State University, Kansas State University, New Mexico State University, Oklahoma State University, University of Idaho, University of Texas at El Paso, University of Wyoming, and Utah State University. NMSU allocates the highest amount of funds to students at $20, with the University of Idaho in second, allocating $12.50 to students. Of the universities that do allocate funds for printing to students the majority of the funds are $10 or under. See Figure 7: Free Printing Credits for the free printing credits our peer institutions.

$-

$0.20

$0.40

$0.60

$0.80

$1.00

$1.20

Black and White Color

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Figure 7: Free Printing Credits for Full-Time Students

NMSU’s printing is in high demand with 828,729 WEPA pages printed in in FY 17-18. Pharos print stations, while located in smaller lab locations around campus and in department managed labs with a minimum of five computer station clusters, totaled 197,580 sheets printed in FY 17-18. Recommendation: It is recommended that NMSU maintain the current printing rates and number of free printing credits. Furthermore, due to the high demand for printing, it is recommended that more print stations be placed in other high-traffic areas to improve convenience of printing for students.

$-

$5.00

$10.00

$15.00

$20.00

$25.00

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Emerging Technologies and Trends The future of higher education technology in the classroom and beyond involves being on the cutting edge of emerging technologies. Providing dedicated teaching spaces to engage faculty and students, being innovative in classroom design, and monitoring trends in higher education are the leading issues that need to be addressed in order to achieve success. The University of New Mexico has updated their online class registration process, through LoboWeb, to be more streamlined and user-friendly. Some improvements to the registration process include a better search functionality, a visual representation of scheduled classes, and an improved layout, making it far simpler for students to register for classes. Montana State University has entered an agreement with Adobe, making it so all students are able to download Adobe Creative Cloud on their home computers for free. The software is available to them for the duration of their time with the university. The partnership with Adobe is meant to insure that all MSU students obtain the most in-demand digital literacy skills for success in their future careers. In order to protect university data and the personal information of students and employees, the University of Idaho has made multifactor authentication with DUO mandatory for all university accounts. Duo’s security software application for mobile devices is free and creates no university records on the mobile device. UTEP has opened up the GAIA Makerspace, a free-to-use, open space where students, faculty and staff can explore the use of 3D design/printing, Raspberry Pi, Arduino, 3D Scanning, Augmented Reality, Virtual Reality, Graphic Design, Programming, Print Circuit Board, Computer Numeric Control, and more. The GAIA Makerspace’s hours are as follows:

Monday – Thursday: 8am – 9pm

Friday: 8am – 2pm & 3pm – 6pm

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Homepage Look & Feel and Ease of Navigation

New Mexico State University’s homepage is among the easier homepages to navigate among its

peer institutions. Only two universities had homepages that were difficult to navigate,

University of Nevada, and University of New Mexico. The main reason these homepages were

more difficult to navigate than others was due to the amount of clutter and the placement of

important page elements. The common themes among easy to navigate homepages are easily

accessible links/taskbars and proper use of white space.

Oklahoma State University was previously on the list of hard-to-navigate homepages, but have

since improved their homepage considerably.

See Appendix B for screenshots of NMSU’s peer institution homepages.

Distance Education Website Comparison

All peer institutions have either a website or a webpage containing information related to

distance education. NMSU’s distance education website, online.nmsu.edu (formerly

distance.nmsu.edu), was previously falling behind those of our peers in terms of presentation

and readability. However, it is now on par with or better than other websites in terms of

content, presentation, and readability.

Within the past year, Washington State University has removed their Global Campus Website

(globalcampus.wsu.edu) in favor of having a single domain (online.wsu.edu), making it less

confusing to find information about online degrees.

Though Colorado State University appears to have a limited number of online

Bachelor’s/Master’s/Ph.D. programs available, their distance education website

(online.colostate.edu) is simple to navigate and makes all information related to the degree

programs offered easily accessible. The website also includes a convenient tool for finding

available online courses.

University of Nevada, Reno appears to have removed the Online Learning page from their

Academics website in favor of creating a new website, onlinedegrees.unr.edu. However, their

new website only contains information for online graduate degree programs.

See Appendix C for a comparison of distance education homepages across all peer institutions.

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Information Security Website Comparison

Each peer institution hosts online content related to information security, be it an entire

website dedicated to the subject, or only a single webpage. The information provided is fairly

standard across all peer institutions, with most of it being related to creating strong passwords,

protecting yourself against phishing scams, safe computing practices, and university security

policies. Some, but not all, of the websites/webpages stay up to date with the latest online

security threats and offer information on how to keep yourself protected.

NMSU’s information security website, infosec.nmsu.edu, is among the better security websites

across all peer institutions. It is the only one to post information on security threats to its

homepage, rather than some other part of the site, and it’s also the best about staying up to

date on the most recent threats. Additionally, infosec.nmsu.edu is easier to navigate than the

websites belonging to many peer institutions.

See Appendix D for a comparison of information security homepages across all peer

institutions.

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Top IT Issues

According to Educause, the top ten IT issues this year are:

1. Information security Strategy

2. Student Success

3. Privacy

4. Student-Centered Institution

5. Digital Integrations

6. Data-Enabled Institution

7. Sustainable Funding

8. Data Management and Governance

9. Integrative CIO

10. Higher Education Affordability

Figure 8: Themes of the 2019 Top 10 IT Issues

(Source: www.educause.edu) Recommendation: It is recommended that NMSU continue to concentrate on student success and on addressing the cost, value, and outcomes of higher education.

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Appendix

Appendix A: Software Table 1: Software Available at Peer Institutions for Students

Institution Free/Discounted

Software for students

Software on Lab Computers

Colorado State University

Office 365 (free)

7-Zip, Adobe Acrobat DC, Adobe Acrobat X Pro, Adobe Distiller, Adobe Flash Player, CD BurnerXP, Central Access Reader, Citrix Reciever,

EndNote X7, FaceTime, GarageBand, Google Chrome, Google Earth, iBooks, Image Capture, iMovie, iPhoto, iTunes, JMP 13, Kurzweil 3000, MacX DVD Ripper, MathPlayer, Microsoft Edge, Microsoft Office 2016, Microsoft Silverlight, Mozilla Firefox, Natural Reader, Netease Music,

Notepad++, Numbers, Pages, Photo Booth, QuickTime Player, Read And Write 11, Read&Write Gold for Mac, Safari, Stellarium 0.15.0, VLC Media

Player, Wolfram CDF Player, Wolfram Extras 11.0, Wacom Tablet

Montana State University

Mathematica (free), MATLAB (free),

McAfee Antivirus (free), Nvivo (free), Office 365 (free), read&Write Gold

(free), SAS (discounted), SPSS (discounted), and TechSmith (free).

7-zip, Photoshop, InDesign, Dreamweaver, Illustrator, ArcGIS, Basins, BlueJ, Eclipse, Greenfoot, Internet Browsers, Firefox, Chrome, Matlab, Word, PowerPoint, Excel, Project, Visio, NetBeans, Notepad++, Nvivo,

Proseries, Quartus Prime (ModelSim), R (Project for Statistical Computing), Read&Write, SAS, SPSS, Stata , Visual Studio, VLC, WARMF


Office 365 (free), SAS (free), Sophos

Antivirus (free), Matlab (free), and

Dropbox (discounted).

7-ZIP, Adobe Acrobat DC, Adobe Acrobat Distiller DC, Adobe Creative Cloud, Audacity 2.1, Google Chrome, Google Earth, GRE Powerprep II,

Internet Explorer, iTunes, MatLabR2017a, Microsoft Mathematics, Microsoft Office 2017, Microsoft Project, Microsoft Silverlight, Microsoft

Silverlight 3 SDK, Microsoft Visio, Mozilla Firefox, NVivo 10, NX 10, QuickTime, Respondus Lockdown Browser, SAS Enterprise 9.4, Siemens

NX 11.0, Skype, Sophos Anti Virus, SPSS Statistics v.24, Windows 10, Windows Fax and Scan, Windows Media Player, Adobe Creative Cloud,

Garage Band, iBooks, iDVD, Image Capture, iMovie, iPhoto, iSync, iTunes, macOS Sierra 10.12, Microsoft Office 2017,

Microsoft Silverlight, Safari, Unity, XCode

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Oklahoma State University

Office 365 (free), Cisco VPN (free),

Autocad 2014 (free), and Microsoft

security Essentials (free). (free)

3DS Max 2017, Acrobat DC, Adobe Creative Cloud 2017, AMOS 23, AutoCad 2017, Chrome, Deepfreeze Win, Firefox, FoodProcessor, Gerber

Accumark, iTunes, Java, Lockdown Browser, Lumion 5.3, Micros, Mockshop, Mplus 7, MS Office 2016, Netsupport, R Studio, Revit 2017, SAS 9.4, Sketchup, SPSS 23, StataMP 14, Vray for Sketchup, Deepfreeze

Mac, iTunes, Jing,

Oregon State University

ArcGIS (free), AutoDesk (free),

Chemdraw (free), EndNote (free),

Geometer's Sketchpad (free), JMP (free), Mathematica (free), Matlab (free),

S-Plus (free), SAS (free), Statgraphics

(free).

AspenTech Aspen Plus, AspenTech HYSYS, CasaXPS, ChemSketch, GMS, IGOR Pro, LoggerPro, Envision, HBV-light, WEAP, ArcGIS,

Athena Impact Estimator, AutoCAD, Autodesk Inventor, Autodesk Navisworks Manage, Autodesk Revit, Autodesk Vehicle Tracking,

Bluebeam Revu eXtreme, Cloud Compare, CSi ETABS, CSi SAP2000, DeepSoil, EPA SWMM, EPANET, ERDAS IMAGINE, GEON Points2Grid

Utility, GeoStudio 2018, GRLWEAP (demo), HCS, HCSS HeavyBid, HEC-HMS, HEC-RAS, HEC-SSP, HY-8, LEICA CloudWorx for AutoCAD, LEICA CloudWorx for Revit, LEICA Cyclone, LEICA Infinity, LP360, Lpile 2016,

Meshlab, Microstation InRoads V8i (SS4), Microstation V8i (SS4), Nlogit, On Center - On-Screen TakeOff, OpenSees, Palisade DecisionTools Suite,

PhotoScan (Demo), Plaxis 2D / 2D Classic to 2D AE Converter, PTV VISSIM, Purdue MultiSpec, Resect, Sage Timberline Office,

SEISMOSIGNAL, SMS, SnailZ, Synchro Pro 2017, Terrasolid (Modeler, Scan, Match), Trafficware Synchro, TransCAD, TransModeler, Traverse,

TSIS (CORSIM), VDatum, Visual MODFLOW Flex / Classic, Ansys: Electromagnetic Suite, Blender, Adobe Acrobat DC, CES EduPack - Sustainability and the Built Environment Edition, COMSOL, Firefox,

Google Chrome, Internet Explorer, Mathcad / Mathcad Prime, MATLAB, Microsoft Office 2016, Microsoft Project 2016, Microsoft Visio 2016, Microsoft Visual Studio, NI – LabVIEW, Statgraphics Centurion XVII,

Wolfram Mathematica, Abaqus, AI0Win 10, ANSYS Workbench, Arduino, Catalyst EX, Crystal Ball, Crystal Maker, EdgeCam, EES, FEMAP, Fibersim, GaBi, ILOG CPLEX, Insight, Jack, Lindo Systems, NX, PTC Creo, SantosLite, Simio, STAR-CCM+, ThermoCalc, 7-Zip, ActiveState ActiveTcl, Adobe Flash

(ActiveX/Plugin), Citrix Receiver, Citrix Profile Manager, DPlot, FileZilla FTP Client, GIMP, Google Earth Pro, Handbrake, ImageJ, Inkscape, IrfanView, Java Runtime, Kumo, MathType, MiKTeX (complete),

MobaXterm, Notepad++, PuTTY, Python / NumPy / Matplotlib / SciPy / PythonWin, R Studio Desktop, Silverlight, SketchUp Pro, VLC, WebEx

Productivity Tools, WinDirStat, Windows Movie Maker, WinEdt, WinSCP, Wolfram CDF Player, Xming

23

University of Arizona

Read&Write Gold (free), EndNote

(discounted), Office 365 (free), Reference

Manager (discounted), Oracle

(free), Adobe Creative Cloud (free),

Autodesk (free), DreamSpark (free), SolidWorks (free),

ChemBioOffice Ultra 13 (free), LabVIEW

(free), Matlab (free), R-System (free),

ANSYS Simulation Software (free),

Adobe connect via D2L (free), Mendeley

(free), SSH (free), Sophos Antivirus (free), VPN (free), Xming X Server for

Windows (free), ESRI (free), JMP

(discounted), SPSS (discounted).

3D Studio Max, Acrobat, After Effects, Anaconda Scientific, Python, Animate, AnyConnect VPN Client, Aquamacs, ArcGIS Desktop, Arduino IDE, Arena Simulation, AspenOne, Audacity, Audition, AutoCAD, Bridge Design, CDF Player, cfxr, Chrome, Data Mining with R, Design Review, Dreamweaver, Eclipse, EPANET, ExpanDrive, Final Cut Pro, Final Draft, Firebug, Firefox, Game Maker, GarageBand, gedit, Google Earth, GRE

PowerPrep II, iBooks Author, iDVD, Illustrator, ImageJ, iMovie, InDesign, itk-SNAP, iTunes, Jaws, jZip, Keynote for Mac, LockDown Browser, Logic

Pro, MAGic, Matlab, Maya, MEP, MPEG Streamclip, NetBeans IDE, NetSupport School, Neurons in Action, NonVisual Desktop Access (NVDA) Numbers for Mac, Office, Open Office, Pages for Mac, pep8, Photoshop, Pixen, Poser, Premiere Pro, Processing, PSPP, PuTTY SSH, Pygame, R, R: car, R: lattice, R: MASS, R: prob, R: UsingR, Read&Write, Receiver, Revit, Rhinoceros, RMySQL, RStudio, Safari, Second Life, SFXR, SketchUp Pro,

SolidWorks, Soundtrack Pro, Starry Night, Stata, Stellarium, Strata 3D CX, SWI Prolog, Toast Titanium, UCLALogic 2010, Visio Pro, Visual Studio,

VisualHub, Vivado Design Suite, VLC Media Player, Weka, WinSCP, Xcode

University of Idaho

Autodesk (free), Adobe Creative cloud

(free), GitHub Student Developer Pack (free), AWS Educate (free),

Microsoft DreamSpark (free), Namecheap (free).

InDesign, PhotoShop, Acrobat Professional, Illustrator, Flash, Dreamweaver, ArcGIS 10.1, Arena 5, Arlequin, AutoCAD 2013, AutoDesk Civil 3D 2013, Baps 5.2, Behave Plus 3, Blossom, Business Strategy Game, Consume, Crescit LightShop 6, Crescit SoftPlot3D, Distance 5.0, FlamMap

3, FlexPDE 5, FOFEM 5, FStat, GeneClass, GenePop, Geometer’s Sketchpad V4, Ghostscript, Ghostview, GNU Japanese Word Processor,

Google Earth, Google SketchUp, Java, MARK, MathCAD 15, MatLab 2013, Microsoft Internet Explorer 10, Access, Excel, PowerPoint, Word,

OneNote, Publisher, MS Visual Studio 2010 Express, MINITAB 16, Mozilla Firefox, Oracle Designer, Plant Cost Analyst, Pop Growth Analysis,

QuickTime, R, ReadPlease 2003, RealPlayer, Risa 2D, Risa 3D, SAS 9.3, Shazam, SPAGeDi, S-Plus 2000, SPSS 21, SQL Plus, Structure 2.2, Suppose,

SYSTAT 10, Tinn-R, TUGZip, WinBUGS, WinDVD, WinSCP, Wolverine, Apple Developer Tools, AppleScript Studio, GarageBand, iDVD, iMovie,

iPhoto, iTunes, iWeb, Safari, TextEdit, Text Wrangler, X11

24

University of Nevada

Adobe Reader (free), Adobe Acrobat

(discounted), Adobe Creative Cloud (discounted),

Microsoft Security Essentials (free),

Avast! (free), Apple OS X (free), EndNote (discounted), FileZilla

(free), Maple (discounted),

MathSoft MathCad (discounted),

Mathworks MATLAB (discounted), SPSS

(discounted), Office 365 (free),

DreamSpark (free), Windows OS (free), Read&Write (free),

VMWare Fusion (free).

7-Zip, 3ds Max, Adobe Acrobat Reader, AutoCAD, Blender, ChemCAD, EPANET, Epi Info 7, ESRI ArcMap, FileZilla, Google

Earth Pro, HEC-RAS, HY-8, IBM SPSS Statistics, Maple 18, MathCAD, MathCAD Prime, MatLab, Minitab, Mplus, Notepad++, Python, R, R-Studio, SolidWorks, STATA, 3D Analyst, ArcScan, Business Analyst,

Geostatistical Analyst, Network Analyst, Publisher, Schematics, Spatial Analyst, Tracking Analyst, Logic Pro X, ProTools, Camtasia, Adobe

Audition, Premiere Pro, Photoshop, Illustrator, After Effects, Audition, InDesign, Flash, Dreamweaver, Acrobat DC, Encore, Final Cut Pro X, DVD

Studio Pro, Soundtrack Pro, Compressor, Amadeus Pro, Soundslides, Stitching Software, DaVinci Resolve 12(Lite), Mpeg Streamclip,

Handbrake, Sketchup, Celtx, Maya 2017, Unity, Access, Excel, InfoPath, Lync, OneNote, PowerPoint, Publisher, Word

University of New Mexico

Windows 10 (free), Office 365 (free),

Adobe Acrobat DC (free), Banner (free),

FileZilla (free), Matlab (free), Putty (free),

Symanetec Endpoint Protection (free), WebFOCUS (free).

Adobe AIR 18.0.0.144, Adobe Creative Suite 2015.5, Adobe Flash Player 18.0.0.194, Adobe Reader 11.0.00, Adobe Shockwave Player 12.1.8.158,

Aleks 3.18, ArcGIS 10.4.1 , ArcGIS Desktop 10.4.1, Google Earth 7.1.5.1557, iTunes 12.1.2.27, Java (TM) RE 8.45, LabStats 5

5.2.40506.157, LyX 2.1.3, Matlab R2016A, Microsoft Office 2016, MS - Silverlight 5.1.30214.0, MikTeX 2.9, FireFox 45.5.0 , Pharos Popup,

Python 3.4.3, Quick Time Player 7.76, Secure Telnet and FTP 3.20, SPSS 24.00, Symantec Endpoint 12.1.6867.6400, VLC 2.2.1, Xming 6.9.0.31,

Xming Fonts 7.5.0.93, Adobe Flash Player 13.0.0.206, Adobe Acrobat Pro 10.1.10, Adobe Creative Suite 2015.5, Adobe Extensions Manager CS6

Calculator 10.8, Dictionary 2.2.1, Epson Scan 5.1.0f0, FaceTime 3.0, Fetch 5.7.5, FireFox 39.0, Font Book 5.0.1, GarageBand 10.0.2, GIMP 2.8.10,

iCal 7.0, Image Capture 6.3, iMovie 10.0.4, iPhoto 9.5.1, iTunes 11.3, Key Access 7.1.0.8, Keynote 6.2, Mac OS X El Capitan, Matlab R2016A

Microsoft Office 2016 2011, Numbers 3.2, Pages 5.2, Paintbrush v.2.1.2 2.1.1, PhotoBooth 6.0, Preview 7.0, Python 2.7 , Quick Time Player 10.3, ReadIris Pro 14.0, Safari 7.0.5, Symantec Endpoint 12.1.68.67.6400 , Text

Edit 1.9, The Unarchiver 3.9.1, Terminal 2.4, VLC 2.2.1, Eclipse 4.4.2, R 3.3.2, R Tools 34, TextWrangler 4.5.12, Toast Titanium , The Unarchiver

3.9.1, RStudio 1.0.44, Internet Explorer 11, Xquartz 2.7.6

Texas Tech (Lubbock)

Skillsoft (free), ChemDraw (free), JMP (free), Maple

(free), Matlab (free), Microsoft Imagine (free), Office 365 (free), Symantec Antivirus (free).

7-zip, Acrobat Pro, Acrobat Reader, Adobe CC Suite, Adobe Captivate, Adobe Creative Suite 6, Autdesk Fusion 360, Autodesk Suite, Blackboard

Collaborate, Citrix Receiver, Cygwin X, ESRI ArcGIS, Endnote X7, Flash Plugin, Google Chrome, IBM SPSS, JAWS, JMP, Labview, MATLAB, Maple,

Microsoft Office 2016, Microsoft Office 365, Microsoft Silveright, Microsoft Windows 7, Mozilla Firefox, MyITLab, Quicktime, Realplayer, Respondus, SAS, Scanner Software, Skype for Business, WEPA, iTunes

25

University of Texas at EL Paso

Adobe Acrobat DC (discounted), Adobe

Creative Cloud (discounted),

Autocad (free), Banner (free),

ChemDraw (free), EndNote (free),

LabVIEW & Multisim (free), Mac OS X

(discounted), Mathematica (free), Matlab (free), Office 365 (free), Microsoft

Office Pro (free), Microsoft Project

(free), Microsoft SQL (free), Microsoft Visio

(free), Microsoft Visual Studio (free for College of Business /

College of Engineering),

Microsoft Windows Enterprise (free),

NVivo (discounted), Qualtrics (free), Sage

50 (free for Accounting majors),

SAS (free), SolidWorks (free), Stata (discounted).

Adobe Acrobat Professional, Adobe AIR, Adobe Creative Suite, Adobe Flash Player, Adobe Media Player, Adobe Reader, Adobe Shockwave

Player, Aleks, BlueJ 2.5.1, Deep Freeze, DS ViewerLite 5.0, Epson Driver, FileZilla Client 3.2.4.1, How To Use Network Scanner, Internet Explorer, Java, Java JDK, Microsoft .NET Compact Framework 1 and 2, Microsoft Forefront, Microsoft Office 2013, Microsoft Office SharePoint Designer 2010, Microsoft Silverlight, Microsoft SQL Server 2005, Microsoft Visual

Studio 2005 Professional Edition, Minitab, Mozilla Firefox, Net Beans IDE, Oracle Developer Tools for Visual Studio + Fix, Perform Plus III, Photo Story 3 for Windows, QuickTime, QWS3270 Secure, Real Alternative 1.9.0, Research Budget Tool, Roxio, Spelling Dictionaries Support for Adobe Reader 9, SPSS Statistics, SSH Secure Shell, WinZip, Wolfram Mathematica, Write-N-Cite, ClamXav, Epson Scanner, Fugu, Google

Chrome, iLife, iTunes, Lasu, Stuff It Expander, SWF & FLV Player

University of Wyoming

Office 365 (free), Office Pro Plus (Free),

Windows 10 Education (free), Autodesk (free),

Mathematica (free) SAS (free),

ChemOffice (free).

7-Zip, Adobe Acrobat Reader DC, ArcGIS programs, Audacity, AutoCAD 2018, AutoCAD Civil 3D 2018, Autodesk 3DSMax 2018, Autodesk Revit 2018, BlueJ, CEAS Solidworks Templates, CEAS Solidworks Templates SP18, ChemBioOffice 2016, Dreamweaver, Eclipse, Eclipse Oxygen,

EndNote Web, Firefox, Ghost Script 9.15, Ghost View 5.0, GIMP, Google Earth, Illustrator, Internet Explorer, JMP Pro 12, Maple, Mathcad 15.45, MathCAD Prime 4.0, Mathematica, MatLab, Microsoft Edge, Microsoft

Office Pro Plus 2016, Minitab, Movie Maker 2011, Notepad++, Photoshop, PremierePro, PuTTY 0.69, Python 3.6, R, Respondus

Lockdown Browser, Rstudio, SAS 9.4, Skype for Business, SPSS, Switch Sound File Converter 4.47, Visual Studio Professional 2017

26

Utah State University

Microsoft Office (discounted), Adobe

Creative cloud (discounted), IBM Software (free), Parallels Access

(discounted), Norton Antivirus

(discounted), WipeBook

(discounted).

Microsoft Office (Word, Excel, PowerPoint, Publisher), Adobe Acrobat Pro, Adobe Photoshop, Adobe Photoshop Lightroom, Adobe Illustrator, Adobe Indesign, Adobe Dreamweaver, Adobe Audition, Adobe Premiere

Pro, Adobe After Effects, SAS, SPSS, Maple, Matlab, Geometer's Sketchpad, ArcGIS, Microsoft Visual Studio, Freedom Scientific JAWS,

OpenOffice, iLife (Photos, iMovie, Garage Band), iWork (Pages, Numbers, Keynote)

Washington State University

Free and discounted software is available, but you must log in to

view it.

WSU no longer lists their lab software publicly on their website.

Iowa State University

Read&Write Gold (free), Respondus (free), StudyMate (free), Autodesk

(free), HostExplorer 11 (free), Microsoft Visual Studio (free), ChemDraw (free),

Mathematica (free), Matlab (free), Office 365 Pro Plus (free), Microsoft Windows

(free), Red Hat Enterprise Linux

(free), NVivo (discounted), SAS (free), Qualitrics

(free), DeepFreeze (free).

Adobe Acrobat XI Pro, Adobe After Effects, Adobe Animate, Adobe Audition, Adobe Bridge, Adobe Dreamweaver, Adobe ExtendScript,

Toolkit, Adobe Extension Manager CC, Adobe Extension Manager CS6, Adobe Fireworks CS6, Adobe Flash Builder Premium, Adobe Gaming SDK,

Adobe Illustrator, Adobe InCopy, Adobe InDesign, Adobe Lightroom, Adobe Media Encoder, Adobe Muse, Adobe Photoshop, Adobe Prelude,

Adobe Premiere Pro, Adobe Scout, Adobe SpeedGrade, Word, Excel, PowerPoint, Access, OneNote, AutoCAD 2018 – with FARO Box 17.5,

AutoCAD Architecture 2018, AutoCAD Civil 2018, AutoCAD MEP 2018, AutoCAD Raster Design 2018, AutoDesk Inventor 2018, AutoDesk,

Navisworks Manage 2018, AutoDesk ReCap 2018, AutoDesk Revit 2018, AutoDesk Robot Structural Analysis Professional 2018, AutoDesk Showcase 2018, AutoDesk 3ds Max 2018, AutoDesk Maya 2018,

AutoDesk MotionBuilder 2018, AutoDesk Mudbox 2018, AutoDesk ReCap 2018, AutoDesk Softimage 2015, AutoCAD Map 3D 2018, AutoCAD Utility Design 2018, AutoDesk ReMake 2018, AutoDesk 123D Design, AutoDesk

123D Make, AutoDesk Meshmixer, AutoDesk Focus 360, ESRI Arc Desktop 10.5, ArcCatalog, ArcGlobe, ArcMap, ArcScene, IDLE (Python GUI), MXS Doctor, Python, Rhinoceros 5, Rhino Terrain, Form•Z 8.5.5,

Lumion Pro 7.5, Keyshot 6.5, Solidworks 2016-2017 SP 3, Sketchup 2016, Cinema 4DR18, IES Virtual Environments, Ecotect Analysis 2011,

Audacity, Arduino, MPEG Streamclip, Cura – Lulzbot Edition, Climate Consultant, Heed, Processing, VRay

Kansas State University

Microsoft Office 2016 (free), trend Micro Antivirus (free), GIS

Products (free), Mathematica (free), Read&Write (free).

7-zip, Adobe Digital Editions, Adobe Reader, ArcGIS, Audacity, AutoCAD, BlueJ, Firefox, Flash Player, Gimp, Google Chrome, Internet Explorer,

Java, LibreOffice, Magnifier, Mathematica, Matlab, MiniTab, Microsoft Office 2016, Notepad++, On-Screen Keyboard, Paint.NET, Papercut, PuTTY, Python, R, Read & Write, Remote Desktop Connection, SAS,

Shockwave, SPSS, Trend Micro Officescan, VLC Media Player, Windows Media Player, WinSCP, WordPad, Write-N-Cite, X-Ming, Zoom, Zotero, Filezilla, iDVD, GarageBand, iMovie, iPhoto, iTunes, iWork, Microsoft remote desktop, Photo Booth, QuickTime, RealPlayer, Safari, Skype,

Stickies, StuffIt Expander, TextEdit, Text Wrangler, Trend Micro Officescan, Universal Access Tools, VLC Media Player

27

Appendix B: NMSU's Peer Institution's Homepages Colorado State University

28



29



30


Texas Tech University

31

University of Nevada, Reno


32


University of Idaho

33


University of Texas El Paso

34



35

Appendix C: NMSU's Peer Institution's Distance Education Homepages



36



37



38

University of Idaho

Specific Colleges at the University of Idaho have webpages for online degrees, but there doesn't appear

to be a single centralized website for online degrees.

University of Nevada, Reno


39

Texas Tech

University of Texas at El Paso

40



41



42


43

Appendix D: NMSU’s Peer Institutions’ Security Website Homepages



44



45



46

University of Idaho

University of Nevada

47


Texas Tech

48

University of Texas at El Paso


49



50



51

Appendix E: NMSU’s Peer Institution’s IT Organizational Charts

University of Wyoming The University of Wyoming IT Org Chart is interactive: http://itsforms.wsu.edu/OrgChart/orgChart.html# Kansas State University

http://itsforms.wsu.edu/OrgChart/orgChart.html

52


53


54

Texas Tech University

55

University of Idaho

56


The University of Wyoming IT Org Chart is contained on a web page that is updated regularly. http://www.uwyo.edu/infotech/aboutit/departments/orgchart/ University of New Mexico

http://www.uwyo.edu/infotech/aboutit/departments/orgchart/

57


58

University of Texas El Paso

Documents

Peer Institution Research: Recommendations and Trends 2018 … · 2019-07-11 · Peer Institution Research: Recommendations and Trends 2018-2019 New Mexico State University . 2 Abstract