Peer Institution Research: Recommendations and Trends 2016 ...€¦ · Recommendations and Trends 2016 New Mexico State University . Peer Institution Research 1 Abstract This report

Peer Institution Research:

Recommendations and Trends 2016

New Mexico State University

Peer Institution Research 1

Abstract This report evaluates the common technology services from New Mexico State University’s 15 peer institutions. Based on the findings, a summary of recommendations and trends are explained within each of the general areas researched: peer institution enrollment, technology fees, student computing, software, help desk services, classroom technology, equipment checkout and loan programs, committees and governing bodies on technology, student and faculty support, printing, emerging technologies and trends, homepage look & feel and ease of navigation, UNM and UTEP my.nmsu.edu comparison, top IT issues, and IT organization charts.


Table of Contents

Peer Institution Enrollment ................................................................................. 3

Technology Fees ................................................................................................. 3

Student Computing ............................................................................................. 6

Software ............................................................................................................. 8

Help Desk Services .............................................................................................. 9

Classroom Technology ...................................................................................... 11

Equipment Checkout and Loan Programs .......................................................... 11

Committees and Governing Bodies on Technology ........................................... 13

Printing ............................................................................................................. 14

Emerging Technologies and Trends ................................................................... 16

Homepage Look & Feel and Ease of Navigation ................................................. 17

Top IT Issues ..................................................................................................... 18

IT Organization Charts ...................................................................................... 19

Appendix .......................................................................................................... 20

Appendix A: Software ....................................................................................... 20

Appendix B: NMSU's Peer Institution's Homepages .......................................... 25

Appendix C: NMSU’s Peer Institution’s IT Organizational Charts ....................... 33


Peer Institution Enrollment Below is the list of New Mexico State University’s Peer Institutions and their enrollment number for Fall 2012 – 2016. Overall, the majority have seen an increase in enrollment over these years. However, some, including NMSU, have seen a steady decrease in enrollment. Also, to note, NMSU is among the lower enrolled universities within our peer group, however, you will discover throughout this report that NMSU offers the same and/or better technology services than our higher enrolled peers. See the chart below, Figure 1: Enrollment Numbers for Fall Semesters 2012-2016. Figure 1: Enrollment Numbers for Fall Semester 2012-2016

Universities

2012

2013

2014

2015

2016

Colorado State University 30,000 30,647 30,700 32,236 33,198

Montana State University 14,153 14,660 14,660 15,421 16,440

New Mexico State University 17,651 16,765 15,829 15,490 15,490

Oklahoma State University 18,197 25,544 23,459 24,551 24,387

Oregon State University 23,389 24,425 25,721 29,576 31,303

University of Arizona 39,086 40,223 38,727 43,088 43,088

University of Idaho 11,710 12,312 12,493 11,780 11,780

University of Nevada 18,004 27,389 18,227 20,898 21,535

University of New Mexico 29,100 28,644 27,889 27,353 27,353

Texas Tech (Lubbock) 32,300 32,467 33,111 35,158 36,551

University of Texas at El Paso 22,106 22,749 23,003 23,397 23,397

University of Wyoming 12,920 12,992 12,873 12,841 12,607

Utah State University 16,857 28,786 28,786 27,662 28,118

Washington State University 18,232 28,307 24,810 29,686 29,686

Iowa State University 29,887 31,040 33,241 36,001 36,660

Kansas State University 23,863 24,378 24,581 24,146 23,048

Technology Fees New Mexico State University continues to maintain a competitive advantage by being on the lower end for Student Technology Fees based on our peers. NMSU fees, also known as Student Technology Fee (STF), are primarily used to help support student technology efforts. Technology Fees at NMSU’s peer institutions typically fund student technology related services including software, computer labs, printers, and instructional and academic support. NMSU’s technology fee ranks seventh lowest among its 15 peers. In 2014, NMSU ranked the sixth lowest in technology fees, however, while the University of New Mexico and Colorado


State University ranked lower in 2015 they now rank much higher in 2016. See the table, Figure 2: Technology Fee Comparison 2016, below for a list of the fees charged for technology at NMSU’s peer institution on a per semester basis. Figure 2: Technology Fee Comparison 2016

Institutions Technology Fee

Washington State University $20

University of Wyoming $34

University of Nevada $84

Montana State University $84

Utah State University $104

University of Idaho $128

New Mexico State University $152

Oklahoma State University $204

Oregon State University $204

Iowa State University $223

University of Arizona $240

University of Texas at EL Paso $246

University of New Mexico $280

Texas Tech (Lubbock) $282

Colorado State University $300

Kansas State University $416

Average $188

As noted above, Colorado State University and UNM have drastically reduced their technology fee from 2014 to 2016. The research indicates that UNM charged $60 in 2014 compared to $280 in 2016. Also, Colorado State University increased their technology fee from $20 in 2014 to $300 in 2016. The University of Texas El Paso saw an increase in fees from $156 in 2014 to $246 ranking them lower than UNM while in 2014 UTEP was ranked the third highest. Meanwhile, the University of Nevada saw a drop in their technology fee from $145 down to $104. Also, the while the University of Nevada and Montana State University are now lower than NMSU, their technology fees did not change more than $10.


The funds provided by the NMSU fee are collected as part of the NMSU, Las Cruces campus tuition and fees. Specific activities in which the funds have benefited in recent years include: student computing labs, multi-media enhanced classrooms and computer classrooms, campus-wide online course management system, lab and personal software, wireless areas, computer equipment rentals, printing services, digital signage advertising, student portal services, support staff salaries for student technology services, student staff, help desk, and core network infrastructure. Most peer institutions allocate the funds generated by the technology fee to projects comparable to NMSU. The technology fee at Oregon State University is used for computer, printers, computer labs, and enhanced classrooms. UTEP uses their technology fees for instruction, academic support and administrative functions. Washington State’s technology fees help support computer labs. The table, Figure 3: Peer Institution Technology Fee Descriptions, below provides a description of how peer institutions collect and use their fees in ways that are unique to NMSU. At the University of Arizona, The Information Technology/Library (ITL) Fee is a mandatory fee approved by the Arizona Board of Regents in March 2006. “The ITL fee enhances the University's student learning environment and increases UA's capacities to meet digital environment expectations. UA students have high expectations for learning and living in today's digital environment, including wireless access in high traffic public locations and in all campus outdoor areas, library materials that are digitally available, and appropriately equipped classrooms. The ITL fee is used to upgrade and expand the University's capacity to provide this essential operating environment. This fee is applied in the following terms: Fall, Spring, and Summer.” To view IT fee spending for the last five fiscal years visit: https://it.arizona.edu/it/student-it-fee.

https://it.arizona.edu/it/student-it-fee


Figure 3: Peer Institution Technology Fee Descriptions

Oklahoma State University The fee pays for the maintenance of existing facilities housing computer and multimedia equipment. It also provides for specialized technology needs of each of the various colleges.

University of Arizona The technology fee is factored in with the library fee.

University of Nevada As part of the payments given to the University when a student enrolls, the technology fee goes towards paying for specialist IT personnel to support active students with technical issues. This fee is not paid by active employees, and therefore IT does not have the resources available to support their personally-owned computing equipment.

Kansas State University Tuition charges are used to try and retain current outstanding faculty or attract high quality replacements

Recommendation: ICT recommends the continuation of the Student Technology Fee proposal submissions to the Assisted Students of NMSU (ASNMSU) and the Student Fee Review Board (SFRB). The proposal will continue to include a detailed peer comparison analysis and fee rate requests, in order to ensure that NMSU keep pace with current and emerging trends and its peers use of technology fees.

Student Computing Among NMSU’s 15 peer institutions, seven showed a decline in their student computer labs from 2014 to 2016. (Data for 2015 is not available at this time.) Six institutions saw an increase from the same time period. The remainder retained the same amount of labs from 2014-2016. See the graph below, Figure 4: Student Computer Labs 2013-2016, to compare research done in years 2013-2016.


Figure 4: Student Computer Labs 2013-2016

*Data for Student Computer Labs for 2015 is not available at this time. Four universities have computer labs that are open 24 hours a day. Colorado State University leads the pack with four 24 hour labs followed by Texas Tech with 3. Oklahoma State University and Kansas State University both have two 24 hour labs and the University of Wyoming has one. The University of Idaho has one 23-hour lab. Through this research, it was discovered that the universities with more computer labs have a tendency to have college/department computer labs that were managed by the central IT departments. All institutions have some sort form of public computer stations not in a traditional lab setting. The University of Idaho has nearly 500 computers spread across thirteen different buildings on campus where students are able to find the computer that meets their academic needs. Iowa State University has a media center that is open to all students along with several public stations. They also have two Disabilities Workstations that specifically designed for the disabled. Montana State University has a lab with a modern layout of retractable computers: the monitors can be retracted for desk space and retrieved when needed. This lab contains single work stations but also group work stations and a laptop study area. Also, located in the room are three working flat screens and movable whiteboards. This is lab is VDI enabled. The University of Arizona’s Engineering Libraries have Quick Look-Up computers on every floor of the library. Recommendation:

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It is recommended that ICT provide more multimedia equipped classrooms to keep up with the trends at its peers. The future of higher education technology in the classroom and beyond involves being on the cutting edge of emerging technologies. Providing dedicated teaching spaces to engage faculty and students, being innovative in classroom design, and monitoring trends in higher education are the leading issues that need to be addressed in order to achieve success.

Software Software available at peer institutions has not changed drastically since 2014. All universities still offer software that is discounted for student personal use, free Microsoft Office Products and anti-virus protection software. The software available at peer institutions are primarily available for student in labs and libraries. Montana State University provides students with virtual software in their Renne Library including but not limited to Adobe Creative Cloud, Matlab, SPSS, Visual Studio, Mathematica, and NetBeans. Some of the software available for students at Washington State University include Audacity, Arachnophilia, and AraGIS. Three peer universities, University of Nevada, UTEP, and Iowa State University offer Matlab to students free of charge or at a discounted rate. Colorado State University is the only university that did not list Matlab as an available software either in the labs, free, or at a discounted rate. For a full list of software found in computer labs and available for person use see Appendix A: Table 1: Software Available at Peer Institutions for Students. Software in the NMSU computer labs is evaluated every year to ensure that it meets the needs of NMSU students. The evaluation includes reviews of requests and recommendations from various departments and other resources. Yearly software license renewals and purchases for the ICT Computer Labs are funded out of the Student Lab Software funds. The software renewals and purchases included server administrative backup software, Nvivo statistical software, and Adobe Creative Suite. Other funded software included SAS, SPSS, Keyserver, Labstats, and MAC/PC operating system updates. Sophos anti-virus software is available to all NMSU students with an Aggie ID for download to their devices without charge. This is a service that has been offered to students for more than eight years and continues to be a popular service for new students. Recommendation: It is recommended that NMSU continue to offer existing software to students. It is also recommended that NMSU look into advancing VDI’s across campus in order to give students access to more software that might not be available on every computer. NMSU should also take note that almost every other peer institution offers Matlab on all student computers across their campuses.


Help Desk Services All of New Mexico State University’s peer institutions offer IT help desk services to their campuses. NMSU continues to rank seventh, at 65 hours, amongst its peers when comparing the total number of hours their service desks are open. See Figure 5: Help Desk Hours Per Week 2016 below for the total number of hours each peer institution keeps their help desk open to assist their campus on a per week basis, Monday through Sunday, during the academic semesters. Summer, vacation and other off periods, such as holidays, are not included in these figures. The NMSU ICT Help Desk, located in the new Hardman & Jacobs Undergraduate Learning Center, provides technical assistance to students. This assistance includes computer problem diagnosis, anti-virus installation, password resets, and help with issues accessing online services, such as myNMSU, learn.nmsu.edu (Canvas), and AggieAir wireless. Figure 5: Help Desk Hours Per Week 2016

The University of Arizona offers 24/7 walk-in assistance to better assist students with software and hardware issues. They also have set up e-Vandal kiosks around campus to help students with IT Service issues. The university of Idaho also has kiosks around campus that provide email and internet access as well as printing. In 2015, the University of New Mexico has created “Lobo Brain Bar” walk-in technology support centers for students, faculty, staff, and retirees. Their services include configuring laptops, phones, and other devices, using Office 365, using Learn and more. There are two locations around campus, one being in the Zimmerman Library. Utah State University offers live chart for support.

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Although NMSU does not provide hardware repairs for students, it does help with diagnosing equipment issues by attempting to perform a virus scan and cleaning. If these attempts do not repair the issues, the NMSU ICT Help Desk will refer equipment issues identified that are not software related to an off campus technician. A list of preferred NMSU off campus technicians is maintained as a reference and referral for students. In the Information Technology and Communication Student Survey 2017, students were asked “If the Help Desk offered computer equipment repairs at a price comparable to other local repair shots, would you bring your computer to the Help Desk for repairs? (Help Desk currently does not do hardware repairs).” An overwhelming number of students, 83.8%, stated that they would bring their computer to the Help Desk for repairs. See Figure 6: ICT Student Survey 2017 Help Desk Repairs below. Figure 6: ICT Student Survey 2017 Help Desk Repairs

Amongst a few other peers, Iowa State University also provides hardware support for a charge. The University of Wyoming charges for non-warranty services and Iowa State University charges for hardware repair. Recommendation: Research shows that more and more universities are starting to implement services that assist in hardware problems. This is something that would be worth looking into. It is recommended that NMSU find means to attend to IT problems 24/7, whether this be through live chat, phone service, or walk-ins. It is also recommended that NMSU look into providing hardware services at a charge. Not only will this satisfy something that is wanted by the students, it would also be a revenue generator.

83.8%

16.2%

If the Help Desk offered computer equipment repairs at a price comparable to other local repair shots, would

you bring your computer to the Help Desk for repairs? (Help Desk currently does not do hardware repairs)

Yes

No


Classroom Technology The use of technology in the classroom to aid in learning plays a vital role in the overall quality of the academic experience for students on campus. Teaching spaces are defined as classrooms, conference rooms, and any other space on campus. NMSU, with support from the STF funds and central funding, technology-enabled teaching spaces were updated. Updates or upgrades to teaching spaces include replacement of old equipment and the introduction of technology to spaces were technology did not previously exist. In FY 15/16, a total of 263 teaching spaces were built to a “standard” specification for a technology-enabled classroom. The standard build for a technology-enabled classroom includes a teacher computer station with a laptop connection, document camera, wired and wireless network connections, DVD/VCR combo, speakers, and desktop computer. In some of the standard teaching spaces a microphone and camera is included. Oregon State University has implemented a Help Phone to connect faculty directly to a support person in all their enhanced classrooms. The University of Idaho has changed it video bridging service from Scopia to Zoom. They have also remodeled their Janssen Engineering 104 classroom, including replacing their projector with a 12,000 lumen laser projector to provide a greatly improved image, a massive upgrade to the audio system, and inputting multiple wireless microphones that will be available for special events. Recommendation: It is recommended that NMSU continue to upgrade and maintain their classrooms with technology that will continue to enhance the student learning experience and improve retention.

Equipment Checkout and Loan Programs All peer institutions provide a version of a computer equipment rental program, generally housed in their respective IT departments, Library, and within the colleges and departments. Inventories generally include: laptops, projectors, projection screens, digital cameras, video cameras, and peripherals such as mice, cords, and web cameras. These devices are continuing to grow, reducing desktop needs and increasing mobility. The most common checkout equipment is laptops. Each institution has several checkout programs students can choose from, each with terms that range from hourly, daily, monthly, and by the semester. Equipment that was not common across institutions in 2014 included netbooks, Macbooks, iPads, and high end lighting, recording, and sound equipment. However, in 2016, almost all peer institutions now offer iPad checkouts. Checkouts that are not offered through the IT or library department are only intended for students enrolled in their programs and courses for within the college.


Several institutions have equipment checkout through their libraries at no charge but have hefty late fees. Texas Tech now offers a Laptop Kiosk for students to checkout a laptop with a battery charge of up to four hours. No charging cord is available. Also, Oregon State University has audio training available on their website for all the checkout equipment. The University of Arizona installed charging stations for phones in their library for students to use. NMSU provides a wide-range of computer equipment available to students for checkout. Students can check out laptops, projectors, camcorders, and cameras for daily use, free of charge. Equipment can be checked out for up to a semester for a nominal fee. NMSU has made a few adjustments to the purchasing of their equipment available for renting in order to keep up with IT trends. Changes to equipment are as followed.

Four projectors

Three printers

Canon Rebel Cameras

Additional Laptops An extension of the ICT Computer Equipment Rental Program is the Library Laptop and iPad Checkout Program. This short-term equipment checkout (three-hour checkout) program began as a pilot in fiscal year 2011. Due to the increased number of checkouts, the program has grown from five laptops in the initial pilot to 18 laptops and now has expanded into the Branson Library. The library equipment could be checked out from the library for in-building use for up to three hours. Allowing students to take equipment out of the library is new in this fiscal year. See Figure 7: Short-Term Equipment Rental Program Fall 2014-Summer 2016, shows the number of equipment checkouts from Fall 2014 to Summer 2016.


Figure 7: Short-Term Equipment Rental Program Fall 2014-Summer 2016

Recommendation: Each week during the Spring 2016 semester, between 1-3 students were being turned away due to the shortage of equipment. Most of the popular equipment (laptops) were checked out for long-term rentals (more than 7 days) and few laptops were available (between 4-5) for the growing requests for daily checkouts. It is recommended that NMSU continue to expand the equipment checkout program provide multiple methods and terms for checkouts designed for specific users within departments and colleges. In addition, laptops rentals are increasing therefore it is also suggested that more laptops be purchased and multimedia equipment be purchased.

Committees and Governing Bodies on Technology All peer institutions have committees that provide advisement regarding funds utilized in supporting technology projects for their respective campuses. Most committees have members that range from staff, faculty, and students. All peer institutions have committees that provide advisement regarding funds utilized in supporting technology projects for their respective campuses. Most committees have members that range from staff, faculty, and students. A noteworthy peer institution is the University of Arizona with their IT Student Advisory Board. “The Information Technology Student Advisory Board (ITSAB) articulates UA students’ needs regarding information technology to key stakeholders and assesses outcomes of technology initiatives from a student perspective. ITSAB is organized and convened under the auspices of the VP, Information Strategy & University Libraries to:

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Provide advice and guidance specifically to the VP on technology-related projects, initiatives, and activities that affect the student body including major technology projects and initiatives that may have a direct impact on the academic and research endeavors of the student community.

Provide similar guidance upon request or self-initiated to other UA organizations, units or groups including but not limited to University Information Technology Services (UITS), the University Library, Office of Instruction and Assessment (OIA), Residence Life, Associated Students of the University of Arizona (ASUA), Graduate and Professional Student Council (GPSC), colleges and departments.

Research topics of interest to students, related to using information technology to support their academic experience. This includes not only in-class experience, but also using technology in all aspects of their student life.

Assist in advocating to the student body on issues related to using technology to enhance their learning.

Assist in educating the student community about technology resources, projects and initiatives, as well as associated policies.

Assist the University in assessing student technology needs through the implementation of both formal and informal feedback mechanisms.”

Recommendation: It is recommended that NMSU continue to maintain the Student Technology Advisory Committee (STAC) and Faculty Advisory Committee on Technology (FACT) involvement in advising IT on emerging technology and implementation, and to help with prioritizing IT projects and fund allocation for technology projects for the institution. STAC is structured such that the committee consists almost entirely of students, each of whom represent their respective colleges, but also include the CIO and Deputy CIO, a Classroom Technology representative, and four IT representatives. FACT consists entirely of NMSU faculty, while also including the CIO and a representative from Classroom Technology and, although under the direction of the Provost, is still required to collaborate with STAC.

Printing Students at NMSU use the two different print options on campus; WEPA and Pharos. The services for each print option differ in that WEPA provides color, duplex, downloadable drivers. As a result of the use of the WEPA stations students have access to remote printing in the computer labs and the ability to print at any WEPA station without using a computer (e.g. USB, laptop). A couple of other printing services are offered at other universities in comparison to NMSU that include, online service for card recharges and printing size options. See Figure 8: Printing Costs 2016 for pricing on our peers printing services for 2016. With only a couple of universities on the higher side for color, most universities shared similar printing


costs. However, NMSU ranks on the higher side for black and white copies at $0.10 where the average cost for printing is $0.07. Figure 8: Printing Costs 2016

Currently, seven of NMUS’s peer institutions do not allocate any funds to their students for free printing as opposed to in 2014 where all peer institutions allotted a certain a money on to their student’s ID card. Those seven universities include Oregon State University, University of Arizona, Texas Tech, Utah State University, Washington State University, University of Wyoming and University of Idaho. NMSU allocates the second highest amount of funds to students at $20, with only Oklahoma State University allocating more, $30 to students. Of the universities that do allocate funds for printing to students the majority of the funds are $10 or under. See Figure 9: Free Printing Credits below for the free printing credits our peer institutions.

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Black and White Color


Figure 9: Free Printing Credits

NMSU’s printing is in high demand with 674,637 WEPA pages printed in in FY 15-16. Pharos print stations, while located in smaller lab locations around campus and in department manage labs with a minimum of five computer station clusters, totaled 387,842 sheets printed in FY 15-16. Recommendation: It is recommended that NMSU reduce the free funds allocated to students for printing. This will not only reflect closer with what our peers are doing, it will also save money. Due to the fact that NMSU charges a little more than average for printing than our peers, it is recommended that if the free funds are reduced, that the black and white charge be reduced as well. Also, due to the high demand for printing, it is recommended that more print stations be placed in other high-traffic areas to improve convenience of printing for students.

Emerging Technologies and Trends The future of higher education technology in the classroom and beyond involves being on the cutting edge of emerging technologies. Providing dedicated teaching spaces to engage faculty and students, being innovative in classroom design, and monitoring trends in higher education are the leading issues that need to be addressed in order to achieve success.

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ColoradoState

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University

NewMexicoState

University

OklahomaState

University

Universityof Nevada

Universityof NewMexico

Universityof Texas at

EL Paso

Iowa StateUniversity

KansasState

University


According to Educause, “Colorado State University (CSU) incorporates a student success focus into many areas of institutional life, including the institutional research office. Institutional Research, Planning, and Effectiveness (IRP&E) at CSU has restructured its work to move beyond accountability reporting: data review and reporting now enables more effective use of financial aid, more appropriate placement of students in foundational courses, and fuller information, shared with advisors, about at-risk students. Technology is a foundational component of the work. Laura Jensen, associate provost of planning and effectiveness, relies on technology to "automate as much of the reporting, both internal and external, as possible," and to "explore new tools . . . as technology improves, adopt it."5 Montana State University has implemented a roll call system, MSU Class Roll Service, that is an online tool for instructors of record and academic office staff to compete three tasks. These tasks include viewing and printing class rolls that are updated nightly, downloading class roll files that are suitable for spreadsheet, database and iClicker use, and submit Student Early Alert Reports. Faculty and staff must submit a request from to be able to use this service. Oregon State University has a department within their library that is dedicated to emerging technology and services. The mission statement is “The Emerging Technologies & Services Department provides strategic leadership in technology services. In alignment with OSU Libraries & Press’ mission, the department empowers OSU and the public to find and use information in support of exploration, discovery and knowledge creation. ETS maintains an evolving, robust and flexible technological infrastructure and provides responsive customer support.” Furthermore, their vision includes “ETS serves as the cornerstone of technological innovation, exploration, and collaboration at OSU Libraries & Press. We adapt and implement technologies that contribute to the evolution of the educational and scholarly landscape.” The department is made up of a director with several IT professionals including IT Consultants, several Programmers, Unix Systems Administrators, and a Discovery Services Librarian. The University of Arizona holds The UA Information Technology (IT) Summit every year. The summit is a one-day event focused on the power of collaboration among UA IT professionals, to enhance partnerships with campus and industry partners, as well as showcase technologies that will transform the university's ability to innovate, collaborate, and educate for years to come.

Homepage Look & Feel and Ease of Navigation New Mexico State University’s homepage is among the easier homepages of its peer institutions to navigate. There were only three universities that had homepages that were hard to navigate, Montana State University, Oregon State University, and University of Arizona. Either these pages had too much information or not enough information. The common theme among the easy to navigate homepages were the right amount of video/pictures and text. Also,


having easy accessible links or taskbars helped ease navigation. Oklahoma State University has a clickable map in the corner of their site for easy access. The University of New Mexico has a “Your Opinion Counts” for people to give feedback on using the site. See Appendix B for screens shots of NMSU’s peer institutions homepages

Top IT Issues According to Educause, the top ten issues of the year are as followes:

Information Security Student Success and Completion Data-Information Decision Making Strategic Leadership Sustainable Funding Data Management and Funding Higher Education Affordability Sustainable Staffing Next-Gen Enterprise IT Digital Transformation of Learning


Figure 10: Themes of the 2017 Top 10 IT Issues

(Source: www.educause.edu)

Recommendation: It is recommended that NMSU continue to concentrate on student success and on addressing the cost, value, and outcomes of higher education.

IT Organization Charts See Appendix C for a copy of NMSU’s peer institutions IT Organizational Charts.


Appendix

Appendix A: Software Table 1: Software Available at Peer Institutions for Students

Institution Free/Discounted

Software for students

Software on Lab Computers

Colorado State University

Office 365-Microsoft Office (free)

Adobe Creative Suite, Audacity, Autodesk CAD, EndNote, Google Earth Standard MerchMath, Microsoft Office, Microsoft Project, Microsft

Project, Microsoft Visio, NutritionCalc Plus, Nvivo, Photometric Viewer, Rhinoceros 5, SketchUp Pro, SPSS,AMOS,Vico Office, G Power, HLM, HyperRESEARCH, Optimal Design, Photo Story, SMART Notebook,

Synchro, Primavera P6 Professional, On-Screen Takeoff

Montana State University

Office 365-Microsoft Office (free)

Adobe Creative Cloud, ArcGis 10.3, Basins, Bluej, Greenfoot, HydroCAD, Internet Browsers, Mathematica, Mathlab, Microsoft Office 2016,

Netbeans, Notepad++,Nvivo, Proseries 2015, Read and Write Gold, SAS 9.4, SPSS, Stata 14, Visual Studio, VLC, WARMF, 7- zip, Arena,

AspenTech,Autodesk 2017, Gibbscam, Google Earth, GPower, Maple, Mastercam x9, Minitab, PTC, Rhinocercos 5, Simio, Solidworks, Trane

New Mexico State University

Microsfot Office Pro Plus (free)

Adobe Acrobat DC, Adobe Acrobat Distiller DC, Adobe Creative Cloud: Design Premium (Firework, Bridge, Dreamweaver, Illustrator, Photoshop, Media Encoder, Flash Professional, After Effects, Premier Pro, Audition, Prelude, Flash Builder, and InDesign),Adobe Reader 11,Audacity 2.1 NX

10 (only in HJLC and Pete’s Place),Desktop Gadget Gallery, Google Chrome,Google Earth,Internet Explorer,iTunes, MatLab R2015 (only in HJLC and Pete’s Place),Microsoft Office 2013 (Access, Excel, InfoPath

Designer, InfoPath Filler, Lync, Powerpoint, Project, Publisher, OneDrive, Visio, and Word,Microsoft Mathematics, Microsoft,S ilverlight 3

SDK,Microsoft Silverlight Microsoft SQL Server 2008, Mozilla Firefox, NVivo 10 (only in Breland 175 contracted lab),QuickTime, Respondus

Lockdown Browser (used for learn.nmsu.edu),Rosetta Stone, SAS (Sassafras) (Only available in Pete’s Place), Skype,ophos Anti Virus,SPSS Statistics v.23,Windows 7,Windows App Certification Kit,Windows DVD

Maker,Windows Fax and Scan (Pete’s Place),Windows Media Center,Windows Media Player


Oklahoma State University

Read & Write gold, dragon naturally speaking,dragon dicatate, JAWS,

MAGic, OpenBook (free)

Adobe Flash Player 20 ActiveX, Adobe Flash Player 20 NPAPI, Adobe Reader XI, Alertus Desktop, Alert, AMD Catalyst Install Manager, Apple Application Support, Assistive Technology Loader, 3.0, Core FTP LE 64x,

Freedom Import Printer, Freedom Scientific Admin Tool, Freedom, Scientific FFDSHOW-FSI, Freedom Scientific Fine Reader, Freedom

Scientific FSReader 2.0, Freedom Scientific JAWS 13, Freedom Scientific Magic 11.0, Freedom Scientific Magic API, Freedom Scientific OCR, Freedom Scientific OmniPage, Freedom Scientific OpenBook 9.0,

Freedom Scientific Pearl Camera, Freedom Scientific Talking Installer 10.0, Freedom Scientific Talking Installer 11.0, Freedom Scientific Talking Installer 13.0, Freedom Scientific Video Intercept, Google Chrome, IBM

SPSS Amos 21, INM SPSS Statistics 21, Intel(R) C++ Redistributables on IA 32, Intel(R) C++ Redistributables on Intel(R) 64,Intel(R) Network

Connections Drivers, Intel, Graphics Driver, Intel USB 3.0 eXtensible Host Controller Driver, Java 7.0 Update 60, Java 7.0 Update 60 (64 Bit), Java 8 Update 20, Java SE Development Kit 8 Update 20, Jaws 13,Version 1.0, JMP Pro 12, JMP Profiler Core 64 bit, JMP Profiler GUI 64 bit, Maple 17,

MATLAB, R2013a, Microsoft .NET Framework 5.4.1, Microsoft Access Database Engine 2010 (English), Microsoft Office Professional Plus 2013,

Microsoft Silverlight, Microsoft Visual C++ 2008 Redistributable x86 9.0.3, Microsoft Visual C++ 2010 Redistributable x64 10.0, Microsoft Visual C++ 2010 Redistributable x86 10.0, Microsoft Visual C++ 2012

Redistributable x64 11.0, Microsoft Visual C++ 2012 Redistributable x86 11.0, Microsoft Visual C++ 2013 Redistributable x64 12.0, Microsoft

Visual C++ 2013 Redistributable x86 12.0, Microsoft Visual Studio 2010 Tools for Office Runtime, Minitab 16, Minitab Software Update Manager, Mozilla Firefox 43.0.19 (x86), Mozilla, Maintenance Service, MSXML 4.0 SP2, Notepad ++, PDF Creator, Pharos, psqlODBC_x64, PuTTY Release 0.64, Quick Time 7, QWS3270 Secure, Read and Write 11, Respondus LockDown Browser 2 LabEdition, SAS 9.4, SAS Document Conversion Server, Sentinel System Driver Installer 7.5, System Center Endpoint

Protection, WinSCP 5.7.6, Wolfram Extras 10.1, Wolfram Mathematica 10.1, Xpress 7.7

Oregon State University

Office 365 (free) MathCAD,WinDirStat,ArcGIS,New to ENGR Computing,

Citrix,MobaXterm,MySQL,ShareLatex,Matlab,StarCCM+,COMSOL


University of Arizona Microsoft Office 365

(free)

123D Design, 123D Make, Adobe Acrobat DC, Adobe After Effects CC, Adobe animate CC, Adobe Brigde, Adobe Dreamweaver CC, Adobe

Extension Manager CC, Adobe Fireworks CS6,Adobe Fuse CC, Adobe Illustrator CC, Adobe InCopy CC, Adobe InDesign CC, Adobe Lightroom CC, Adobe Media Encoder CC, Adobe Muse CC, Adobe Photoshop CC,

Adobe Prelude CC, Adobe Premier Pro CC, Adobe REader DC, ArcCatalog 10.4, ArcGIS Desktop 10.4, ArcGlobe 10.4, ArcMap 10.4, ArcScene 10.4,

Astrometry of Asteroids, Atlas.ti 7.5.12, Audacity 2.1.2, AutoCAD, 2016,Blender,Chem3D,ChemDraw,Chemfinder 16, ChemBioDraw 14, Dictionary 2.2, Dragon Naturally Speaking 13, Eclipse 4.3, Finale 25.1, GarageBand 6.0.5, Google Earth 7.1.7, Graphing Calculator, GSView,

iMove 10.0.1, iWeb, Lightweright 4,MAGic 12,Magnifer, Maple calculator 2015, Mathcad 15, MATLAB R2016b, Meshlab,Messages 8, MestReNova 10.0, Microsoft Access 2016, Microsoft blend, Microsoft Office, Minitab

17.3.1, Marrator, On-screen keyboard, Osprey SwiftCap 4, Picture viewer, QuickTime Player, R x64 3.3.2, Radio Astronomy of Pulsars,

RefWorks Write-N-Cite, Responds Lockdown broswer, REvolution of the moons of jupiter, Rhinoceros, RStudio, Sketchpad 4.07, Sketchup Make,

Skype, Solar Rotation, SPSS, Starry night College, Unity Game Engine, Unreal game engine, Viero 1.5, VLC Media Player, WAtchport,Windows

Media Player 12, Worldide Telescope

University of Idaho Sophos Anti-Virus, Microsoft Office, OneDrive (free)

Adobe CS 6 Design, Google Earth, Google SketchUp, Microsoft Internet Explorer 10, Microsoft Office,Mozilla Firefox, Quicktime, ArcGIS 10.0 Arena 5, Arlequin, Auto CAD 2013, AutoDesk Civil 3D 2013 Baps 5.2, Behave Plus 3, Blossom, Business Strategy game, Consume, Crescit

SoftPlot3D, Distance 5.0, FlamMap 3, Flex PDE 5, FOFEM 5, FStat, Gene Class, GenePop, Geometer's Sketchpad V4, Ghostscript,Ghostview,

Google Earth, Google SketchUp, Java, Mark,MathCAD15, MAtlab 2013, Internet Explorer 10, Microsoft Office 2013, MS visual studio 2010,

Minitab 16, Mozilla Firefox, Oracle Designer, Plant Cost Analyst, Pop Growth, Wuicktime,ReadPlease 2003, RealPlayer,Risa 2D Risa 3D, SAS, Shazam,S-Plus,SPSS,SQL Plus, Sturcutre 2.2, SYSTAT 10, Tinn-R,TUGZip,

WinBUGS, WinDVD,WIn SCP Wolverine

University of Nevada

Adobe Reader, Adobe Acrobat, Adobe Creative Cloud, AnitVirus, Apple

operating Systems, EndNote, FileZila, Maple, MathSoft,

MathCad, Mathworks Matlab, SPSS,

Microsoft Office, Microsoft

DreamSpark, Microsoft Operating

System, Read & Write, VMWare

Fusion (Discounted and free)

There are different softwares for all the labs I put the general

ones.

7-Zip, Adobe Acrobat X Pro, Adobe Acrobat Reader, Evernote, File Zilla, EndNote Web, VLC Media Player, Sketch up 2014, Adobe Bridge, Adobe Dreamweaver, Adobe Fireworks, Adobe Flash, Adobe Illustrator, Adobe

indesign, Adobe photoshop, Adobe Media encoder,Mircosoft Office 2013,


University of New Mexico

Office 365 Pro Plus, Windows 10

Education Upgrade (free)

Adobe Reader,Firefox,Matlab,Microsoft Office, Windows 7, iTunes,Java,ARcGis, Chrome, Internet Explorer, 7-Zip, Adobe flash, Adobe

Air, Abode shockwave player, aleks, Eclipse, GIMP, Google Earth, LabStats, Microsoft 2016, Pharos Popup, SAS, Zming,Xming Fonts, Adobe

Illustrator, Adobe Flash, Adobe

Texas Tech (Lubbock)

7-Zip, Acrobat pro, acrobat reader, adobe cc suite, adobe captivate, autodesk suite, blackboard collaborate, cirtix receiver, cygwin x, ESRI

ArcGIS, endnote X7, flash plugin, google chrome, IBM SPPS, JAWS, JMP, labview, Matlba, Makerbot, Maple, Microsoft office 2016, Microsoft

expression web, Micrsoft movie maker, microsoft silverlight, microsoft visual studio, microsoft windows 7, mozilla firefox, MyITLab, netfabb, quick time, real player, respondus, SAS, Scanner software, skype for

business, WEPA, iTunes

University of Texas at EL Paso

Adobe Acrobat Pro, adobe creative cloud, ansys, arc gis, Arena,

Auto cad, Banner, ChemDraw, Endnote, Labview & Multism,

Mac Os x, Mathematic, Matlab, Microsoft Office 365,

Microsoft pro, Microsoft project,

microsoft SQL Server, Microsoft Visio, Microsoft visual studio, Minitab,

nvivo, Qualtircs, Sage 50, SAS, Solid Works,

SPSS, Stata,

Adobe Acrobat Pro, Adobe Air,Adobe Creative Suite, Adobe Flash Player, Adobe Media Player, Adobe Reader, Adobe Shockwave Player, Aleks,

BlueJ, Deep Freeze, DS ViewerLite,Epson Driver, FileZilla Client, How to use Network Scanner, Internet Explorer, Java, Microsoft Office, Mozilla Firefox, Net Beans, Peform Plus, Photo Story for windows, Quick time, Real Aleternative, Research budget tool, Roxio, Spelling Dictionaries

Support for Adobe REader 9, SPPSS Statistics, SSH Secure Shell, WinZip, Wolfram Mathematica, Write-N-Cite Mac Software: Adobe Acrobat Pro,

Adobe Creative suite, clamxav, espon scanner, firefox, fugu, google chrome, how to folder, iLife, iTunes, Lasu, Microsoft Office, Microsoft silverlight, Real Player, Stuff it expander, SWF & Flv Player, Windows

remote connection

University of Wyoming

Microsfot Office 365 (free)

Abaqus, Adobe Acrobat Professional, Adobe Acrobat Reader, Adobe Freamweaver, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, ArcGIS programs, Aspen Engineering 9, Audacity, Autodesk 3ds Max

2017,Autodesk AutoCAD 2017, Autodesk Civil 3D 2017, Autodesk Revit 2017,Bentley Micro station 8.11, Bluej, CanonLide 220, ChemBioOffice 2015, CMG 2013, CMG 20015, Crystal Ball 11.1, CSI SAP 2000, Cygwin

1.7, Decisions Tools 7, DesignBuilder, Dreamweaver, EArthImager,Eclipse Mars, EES -2017, EndNote,FireFox,Finale 2012, Gabedit, GAMS, Geogiga Seismic Pro, Ghost Script, Ghost View,GIMP, Google Earth, Groundwater

Vistas, HCS, Hp Scanjet Software, IDL, Illustrator CC, InDesign CC, Internet Explorer, JMP Pro, Maple, Math CAD 15, Mathematica,

Matlab,Microsft office plus pro,MikTex, Texstudio, Minitab for windows 17, movie maker, multispec, netlogo, net ops vision, nodejs, notepad++,

open sesame, open studio, Oracel VM Virtal box A, Photoshop, Prject 2016, PuTTY, Python 3.5, Pyware 3d, QGIS 2.16, R, Raywinn Shortcut,

Respondus Lockdown Broswer, RocScience, Rstudio,SAS, Schlumberger, Sibelius 7, Solid works, SPPS, star logo, stata, surfer 11, switch sound file

converter 4.47, Visio 2016, visual analysis, visual mintag, visual studio pro, VMD 1.9.3, X2Go client v4, Xming mesa 6.9.0.31


Utah State University Microsoft

(discounted $9.95)

Microsoft Office, Adobe Arobat Pro, Adobe photoshop, Adobe photoshop Lightroom,Adobe Illustrator,Adobe Indesign, Adobe Audition,

Adobe Premiere Pro, Adobe after effects, SAS SPSS, Maple Matlab, Geometer's Sketchpad, ArcGIS, Microsoft visual studio, Open Office,

iLife, iWork

Washington State University

Microsoft Office Suite/365 (free)

ArcGis,SPPS Statistics, Matlab, visual studio professional, Office 2013, Simbio virtual labs, soild works 2014, adobe CS6 design and web

premium, MyWSU, Student e-mail, blackboard support, classroom tech support, general comp/tech support, it project request

Iowa State University

Abaqus SE, Ansys, Autodesk Products,

Bentley Microstation, ChemBioDraw, EES,

Endnote, IHT, JetBRains Tools, JMP, Mathematica, Math

Type, Matlab, Microsoft Office, Other Microsoft

Products, Origin Pro, Ptc Creo, PTC

MathCAD, SoildWORKS, Tecplot,

Vmware Products

Kansas State University

Office 365 (free)

Adobe Reader, Arc Gis, Atuo CAD, BlueJ, Computrition, Eclipse, Fire Fox, Flash Player, Gimp, Google Earth, Google Chrome, Internet Explorer, iTunes, Java, Libre Office, Magnifier, Mathematica, Matlab, Minitab, Microsoft Offifce 2013, NetBeans, Notepad++, On-screen keyboard,

Putty, Python, Quick Time, R, Rasmol, Read & Write, REalPlayer, Remote Desktop Connection, SAS, Shockwave, Sketchup Make, SPSS, Trend Micro Officescan, VLC Media Player, WinBugs, Windows Media Player, WinSCP,

Word Pad, Write-N-Cite,X-Ming,ZoomText, Zotero, Mac software: Calculator, cyberduck, Dicitionary, DVD Player, Filezilla, Firefox, Flash

Player, Gimp, Google Chrome, iLife, Image Capture, iTunes, iWork, Java, Microsoft Office 2011, Photo Booth, Preview, Quick Time, Read & Write, Remote Desktop Connection, REal Player, Safari, Skype, Stickies, StuffIt Expander, TextEdit, Text Wrangler, Trend Micro Officescan, Universal

Access Tools, Write-N-Cite, VLC Media Player, Zoom, Zotero


Appendix B: NMSU's Peer Institution's Homepages

University of Colorado


Iowa State University

Kansas State University


Oregon State University

Texas Tech University


University of Nevada Reno



University of Arizona

University of Idaho



University of Texas El Paso


Utah State University

Washington State University


Appendix C: NMSU’s Peer Institution’s IT Organizational Charts University of Wyoming The University of Wyoming’s IT Org Chart is interactive: http://itsforms.wsu.edu/OrgChart/orgChart.html# Kansas State University

http://itsforms.wsu.edu/OrgChart/orgChart.html



Organizational Chart

Auxiliary Services Information Technology Division - Organizational Chart

Director of Information Technology: Matt Bunko

http://www.montana.edu/auxservices/it/staff#matt


Network and

Wiring

Systems Administration

Web

Development and Graphics

Design

Help Desk -

Auxiliary Services

and ResNet

Database and

Programming

Projects & Compliance

Steve Miller

Patrick Groff Bill Martin

Philip Lutton Michael Coble

Reed Simonson

Richard Elbert

Joshua Paulson

Scott Harlow

Jason Stein

http://www.montana.edu/auxservices/it/staff#stevehttp://www.montana.edu/auxservices/it/staff#stevehttp://www.montana.edu/auxservices/it/staff#patrickhttp://www.montana.edu/auxservices/it/staff#billhttp://www.montana.edu/auxservices/it/staff#billhttp://www.montana.edu/auxservices/it/staff#philiphttp://www.montana.edu/auxservices/it/staff#michaelhttp://www.montana.edu/auxservices/it/staff#michaelhttp://www.montana.edu/auxservices/it/staff#reedhttp://www.montana.edu/auxservices/it/staff#reedhttp://www.montana.edu/auxservices/it/staff#richhttp://www.montana.edu/auxservices/it/staff#richhttp://www.montana.edu/auxservices/it/staff#joshuahttp://www.montana.edu/auxservices/it/staff#joshuahttp://www.montana.edu/auxservices/it/staff#scotthttp://www.montana.edu/auxservices/it/staff#scotthttp://www.montana.edu/auxservices/it/staff#jasonhttp://www.montana.edu/auxservices/it/staff#jason


Texas Tech University


University of Idaho


Utah State University


University of Texas El Paso

Documents

Peer Institution Research: Recommendations and Trends 2016 ...€¦ · Recommendations and Trends 2016 New Mexico State University . Peer Institution Research 1 Abstract This report