MARK SCHEME MAXIMUM MARK: 70 SYLLABUS ... SCHEME MAXIMUM MARK: 70 SYLLABUS/COMPONENT : 0418/02 INFORMATION TECHNOLOGY 0418/02 June 2006 Page 2 of 10 Printout of the second e-mail prepared

© UCLES 2006

UNIVERSITY OF CAMBRIDGE INTERNATIONAL EXAMINATIONS

June 2006

INTERNATIONAL GCSE

MARK SCHEME

MAXIMUM MARK: 70

SYLLABUS/COMPONENT : 0418/02

INFORMATION TECHNOLOGY

0418/02 June 2006

Page 2 of 10

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0418/02 June 2006

<Candidate Name> <Today’s Date>

© UCLES 2005 Page 3 of 10 [Turn Over

Page N

Phase 3 for Quattichem In recent days, Quattichem have decided that the scope of our contract relating to the location of their

new manufacturing plant should be changed. The search location has been amended to include the shortlisted

countries in Africa and several potential host countries in their Asia region. This means that the latest

shortlist of thirty seven countries identified by Quattichem must be investigated as part of this contract.

I have in the last 10 minutes received an e-mail which contains brief details of another three countries

that they would like to be added to the existing list. These are Azerbaijan, Kazakhstan and Laos. A

revised data file which will contain the initial details of all these countries will be collated and

available for use by the end of today.

Please note that the following countries are the prime suppliers of the bulk dry materials used in the

manufacturing processes:

• Thailand

• Indonesia

• South Africa

• Switzerland

All margins 3.5 cm 1 mark

Allow for paper feed inconsistencies with printers – (the line

length must be between 22.5 and 23 cm)

A4 page size 1 mark

Landscape page orientation 1 mark

Footer

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consistently – bottom right 1 mark

Header Name top left 1 mark

Date top right 1 mark

Consistent placement on pages 1 mark

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Accept provided that start of text indented by at

least 2 cm from margin

Page break inserted here 1 mark

0418/02 June 2006



Page N

Most of these materials will be transported in bulk powder form, so it is essential that good transport

links are established or can be established without prohibitive costs. The contract has been extended to

include the requirement for approximate costs to be shown, particularly in relation to the enhancement of

the transport network in the area as well as an overall budget for the design and construction of the site.

Please add a 30% contingency cost to all projected budgets before they are submitted as part of the report.

Recent developments internationally which have banned the use of single hulled oil tankers in some regions

of the world must be taken into account. The plant's requirement for heavy crude oil, with an approximate

consumption of 6000 barrels a day, will mean that a port taking only the most modern supertankers must be

on site or available locally, if the region selected does not have this type of oil locally produced.

Please ensure that the other primary location factors, that is political stability, availability of water

and good transport links are also given high priority. Another factor is that a remote location is

required, at least 12 kilometres away from any centres of population. We must ensure that we evaluate the

physical geography of the location, existing transportation links and the potential for new transportation

links, climate, political structures and stability, as well as the other requirements mentioned above.

Please identify any potential problems with selecting this location, even if they have not been identified

in any of the notes within this document or from the briefing meeting. This will probably be the most

critical factor in your report. It must be on a relatively flat area of land in excess of 60000 hectares

which must not contain a habitat for any protected species of flora or fauna. Approximately 20000 hectares

of the site will be set aside to allow this water to cool back to the natural ambient temperature, before

it is returned to the locality.

Body text Left aligned 1 mark

10 point 1 mark

1.5 line spacing 1 mark

Applied to all paragraphs 1 mark

0418/02 June 2006



Page N

The new contract also requires us to produce some draft marketing strategies using the environmental

aspects. They believe that in a changing global economy, consumers are prepared to pay a little extra to

ensure that natural resources are preserved and natural habitats are protected. As Quattichem use large

quantities of oil and other resources, there would appear to be a conflict of interests here and they are

keen to try and persuade the consumers of their wide range of products of their 'green' credentials.

In light of the changes to the contact, the team has been enlarged. Safraz has been seconded to the team

for the next week and will lead the work on the environmental preservation. The existing teams working

under David will continue to collect and collate all the relevant information about all countries on the

latest list. Sofia's team will initially focus on those countries where annual Imports are greater than 10

AND less than 300 and with a population of less than 3,000,000. The starting point for this team will be

the following countries:

Sofia's team will ensure that all potential sites within these countries have been investigated by

Tuesday's briefing meeting. By this stage David's team should have all the geographical data on these

countries collated and presented, especially those relating to earth movements, earthquakes and any

volcanic activity. I appreciate that for some team members it will involve working in unfamiliar areas,

but it is essential that we have several options that can be developed into in-depth studies prior to the

final deadline on the 15th. New team allocations will be:

<Candidates Name> 5191/A ICT (Core) 2006 <Today’s Date>


Page N

Asia Region

Country Region Population Density EnergyImportsExports

Afghanistan Asia 23 35 0.04 19 6 Azerbaijan Asia 7.7 89 2.6 105 86 Cambodia Asia 10.5 59 0.02 43 24 Iran Asia 69.5 42 1.88 537 348 Iraq Asia 22.5 51 1.76 278 383 Kazakhstan Asia 17 6 5.93 40 70 Kygyzstan Asia 4.7 24 0.76 71 76 Laos Asia 5.2 23 0.04 40 20 Mongolia Asia 2.5 2 1.55 158 208

<Candidate name>

Low density and few imports

Density Country Region Imports

8 Niger Africa 37 6 Kazakhstan Asia 40 5 Central African Republic Africa 54 37

<Candidate name>

Page orientation portrait 1 mark

All fields fully visible 1 mark

Heading as shown at the top

Does not have to be in the header and any alignment is acceptable

Heading must be 100% correct 1 mark

Sorted in ascending order on

‘Country’ 2 marks

Search

Region = ‘Asia’ 2 marks

Check data entry of 3 records for Azerbaijan,

Kazakhstan & Laos

Must be 100% accurate

Data entered as specified 3 marks

1 mark per record

Name bottom right of report

Does not have to be at bottom of the page

Position of name 1 mark


Does not have to be in the header, any alignment is acceptable


Ignore case for last three words

Only these4 fields selected

Can be any order or layout

4 fields fully visible 1 mark

Sorted in descending order on ‘Density’

Sort 2 marks Search for Density <10 AND Imports <60

Check these 3 records Search 2 marks

Search for Density <10 AND Imports <60

Check these 3 records Search 2 marks

<Candidates Name> 5191/A ICT (Core) 2006 <Today’s Date>


Page N

Name bottom left of report


Position of name 1 mark Calculated Field

Minimum Imports Calculated. Does not require a label

Calculated control correct. 2 marks

Position of calculated control below imports column 1 mark



Page N

Phase 3 for Quattichem In recent days, Quattichem

have decided that the scope

of our contract relating to

the location of their new

manufacturing plant should be

changed. The search location

has been amended to include

the shortlisted countries in

Africa and several potential

host countries in their

'Asia' region. This means

that the latest shortlist of

thirty seven countries

identified by Quattichem must

be investigated as part of

this contract. I have in the

last 10 minutes received an

e-mail which contains brief

details of another three

countries that they would

like to be added to the existing list. These are Azerbaijan,

Kazakhstan and Laos. A revised data file which will contain the

initial details of all these countries will be collated and

available for use by the end of today.

Please note that the following countries are the prime suppliers

of the bulk dry materials used in the manufacturing processes:

• Thailand

• Indonesia

• South Africa

• Switzerland

Most of these materials will be transported in bulk powder form,

so it is essential that good transport links are established or

can be established without prohibitive costs. The contract has

been extended to include the requirement for approximate costs to

be shown, particularly in relation to the enhancement of the

transport network in the area as well as an overall budget for the

design and construction of the site. Please add a 30% contingency

cost to all projected budgets before they are submitted as part of

the report.

Recent developments internationally which have banned the use of

single hulled oil tankers in some regions of the world must be

taken into account. The plant's requirement for heavy crude oil,

with an approximate consumption of 6000 barrels a day, will mean

that a port taking only the most modern supertankers must be on


All margins 2 cm 1 mark

Allow for paper feed inconsistencies with printers – the line

length must be 17 cm

Image of any building inserted 1 mark

It may contain construction, planning, tools etc Placement top left of page 1 mark

Scaling 1 mark Graphic area no more than 40% of printed page

and no less than 15% of page

Orientation of graphic not important

Alignment must be +/- 5 mm from text

Text must wrap around all the image 1 mark

Body text

Text fully justified 1 mark

12 point 1 mark

Single line spacing 1 mark


Page break removed 1 mark

Today’s date still visible and

aligned to new margin 1 mark



Page N

site or available locally, if the region selected does not have

this type of oil locally produced.

Please ensure that the other primary location factors, that is

political stability, availability of water and good transport

links are also given high priority. Another factor is that a

remote location is required, at least 12 kilometres away from any

centres of population. We must ensure that we evaluate the

physical geography of the location, existing transportation links

and the potential for new transportation links, climate, political

structures and stability, as well as the other requirements

mentioned above. Please identify any potential problems with

selecting this location, even if they have not been identified in

any of the notes within this document or from the briefing

meeting. This will probably be the most critical factor in your

report. It must be on a relatively flat area of land in excess of

60000 hectares which must not contain a habitat for any protected

species of flora or fauna. Approximately 20000 hectares of the

site will be set aside to allow this water to cool back to the

natural ambient temperature, before it is returned to the

locality.

The new contract also requires us to produce some draft marketing

strategies using the environmental aspects. They believe that in

a changing global economy, consumers have are prepared to pay a

little extra to ensure that natural resources are preserved and

natural habitats are protected. As Quattichem use large

quantities of oil and other resources, there would appear to be a

conflict of interests here and they are keen to try and persuade

the consumers of their wide range of products of their 'green'

credentials.

In light of the changes to the contact, the team has been

enlarged. Safraz has been seconded to the team for the next week

and will lead the work on the environmental preservation. The

existing teams working under David will continue to collect and

collate all the relevant information about all countries on the

latest list. Sofia's team will initially focus on those countries

where annual Imports are greater than 10 AND less than 300 and

with a population of less than 3,000,000. The starting point for

this team will be the following countries: Country Region Population Imports

Mongolia Asia 2.5 158 Congo Africa 2.7 259 Guinea-Bissau Africa 1.2 66 Sofia's team will ensure that all potential sites within these

countries have been investigated by Tuesday's briefing meeting.

By this stage David's team should have all the geographical data

on these countries collated and presented, especially those Footer

Automated page numbers moved to centre 1 mark

Do not penalise if within centre third of page

Database extract placed here

Format of the extract is not important

Placing of extract in relation to text within

margins 5 mm tolerance 1 mark

Only these 4 fields selected 1 mark

All data and labels visible 1 mark

Can be arranged in any order or layout Searching for

10< Imports <300 AND population <3

Search 3



Page N

relating to earth movements, earthquakes and any volcanic

activity. I appreciate that for some team members it will involve

working in unfamiliar areas, but it is essential that we have

several options that can be developed into in-depth studies prior

to the final deadline on the 15th. New team allocations will be:

David Sofia Safraz

Anne Akiko Kelvin

Cammilla William Jamal

Li Jo

Michelle Gunther

Table inserted in correct place 1 mark

100% accuracy in data entry 1 mark

Any alignment acceptable

5rows and 3 columns 1 mark

No widows or orphans 1 mark

No split lists or tables 1 mark

Document complete and spell checked with paragraphing intact 1 mark


International General Certificate of Secondary Education MARK SCHEME for the October/November 2006 question paper

0418 INFORMATION TECHNOLOGY

0418/02 Paper 2, maximum raw mark 70

This mark scheme is published as an aid to teachers and students, to indicate the requirements of the

examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the

details of the discussions that took place at an Examiners’ meeting before marking began.

All Examiners are instructed that alternative correct answers and unexpected approaches in candidates’

scripts must be given marks that fairly reflect the relevant knowledge and skills demonstrated.

Mark schemes must be read in conjunction with the question papers and the report on the examination.

The grade thresholds for various grades are published in the report on the examination for most IGCSE, GCE

Advanced Level and Advanced Subsidiary Level syllabuses.

• CIE will not enter into discussions or correspondence in connection with these mark schemes.

CIE is publishing the mark schemes for the October/November 2006 question papers for most IGCSE, GCE

Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level syllabuses.

Page 2 of 9

Printout of the second e-mail prepared and ready to send to autoresponder- Check send to address: [email protected] 1 mark

Check subject line ICTCOREX 1 mark

Check for attachment present SCB6MOB.TXT 1 mark

From ARF

Information found using Search Engine and

File saved 1 mark

IGCSE - OCT/NOV 2006 0418/02

C

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Our research into the different consumer profiles has given us some very interesting results. The

younger elements of the potential customer base have clearly identified four areas that they consider

make the difference between a good phone and the others. These are:

•

games

•

music

•

sports

•

camera

In order to identify the key factors which could form the basis of our campaign, we must review these

areas. In terms of games, there appear to be two distinct types of player. There is the game addict

who will sit for hours magically attracted to the mobile to the exclusion of everything else. The

other type of games player is the casual user who wants to kill some time, perhaps on the journey

home. The mobile phone now allows users to download and play a range of fantastic games anywhere, at

any time. The music element allows the user to download the latest ring tones to their phone, from a

variety of sources like websites, MTV or Musiwave. Other downloads in this category are voicemail

greetings and messages from pop stars, bands and other celebrities. Depending on the service

provider, most mobile phones will provide results, news and gossip from top sporting fixtures around

the world. The camera now seems to be firmly embedded into the latest mobile phones, allowing

pictures to be taken and sent instantly to friends or family from anywhere in the world. These can

be sent to other picture messaging mobiles or to computers. The technology is also available to

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IGCSE - OCT/NOV 2006 0418/02

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download hundreds of images and animations from a variety of picture galleries, ranging in content

from celebrity sightings to funny cartoons.

Research of the mobile phones currently on the market offers us additional information that can be

used in the planning of the advertising campaign. The team needs to be fully aware of the latest

updates in the technology and the terminology in use. Picture messaging refers to the ability to

send, receive and forward messages, including images, text and sound. The image quality of colour

screens varies according to the number of colours built into the screen. The current fascination

with ring tones is to have polymorphic ring tones. This means that the phone can play more than a

single note at a time. Java is the programming language that enables many of today's mobiles to play

the games. GRPS gives the user the always on internet connection which means fast WAP access. This

allows the user to access many internet based services. Most of the currently favoured mobiles have

speed dial, which means that numbers can be dialled at a single touch. Bluetooth technology allows

the mobile user to share data with a computer or to talk hands free without using any connecting

wires.

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IGCSE - OCT/NOV 2006 0418/02

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age 5 of 9

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Cost is a critical factor for many customers. The table below shows some sample costs from two of

the network providers:

The differences in these costs make it difficult to select a network service provider. If our client

advertised some method of simplifying these charges, perhaps in conjunction with a provider, they

would be likely to increase their business instantly.

Another method of promoting specific phones might be to identify up to three manufacturers like these

and promote their products:

All of these manufacturers have expressed a keen interest to try and create a joint advertising

campaign with our client. We will need to do further investigation into a closer working

relationship with each of these organisations and then meet with our client to try and negotiate a

joint campaign. It is likely that in the end we will select only one of the three, and all staff

must be careful in their dealings with these companies to promise nothing, as they will still be

providing goods and services to our clients long after this advertising campaign has been completed.

There are several accessories that have been found as potential lead items for the campaign. Nokia

have recently introduced a new wireless headset using bluetooth technology. This gives the user

hands-free control of their mobile without cables and wires. The earpiece fits inconspicuously in

either ear and could make an ideal Christmas promotion. Nokia have also developed a streamlined

music stand which may also attract attention from younger consumers. It allows the phone to charge

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IGCSE - OCT/NOV 2006 0418/02

C

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whilst making calls, and can take external devices like a compact disk player or an MP3 player.

Those phone users who have already bought a colour phone before the boom in photo messaging may be

pleased to see a lightweight digital camera headset that will plug into 5 different models of Nokia

phone. The advent of video capture and playback is also worthy of further consideration.

IGCSE - OCT/NOV 2006 0418/02

Page 7 of 9

Nokia phones in stock

ID Make Model WeightLengthWidthHeightTalk timeStandby time Display

51 Nokia 8310 84 97 43 17 135 350 Mono 15 Nokia 6310 111 129 47 19 180 480 Mono 27 Nokia 6310i 111 129 47 21 240 408 Mono 5 Nokia 7650 154 114 56 26 240 150 Colour 18 Nokia 3410 114 115 49 23 250 260 Mono 23 Nokia 3310 133 113 48 22 260 270 Mono 52 Nokia 6210 114 130 47 17 270 260 Mono 12 Nokia 3330 133 113 48 22 270 260 Mono 37 Nokia 6250 174 142 58 27 350 330 Mono 50 Nokia 9210 244 158 56 27 600 230 Mono

Candidate x

Thin colour phones

Make Model Weight Height

Sagem myX-5 92 20 Philips Fisio 820 85 21 Ericsson T68 84 20 Average 87

Candidate x


All fields fully visible 1 mark Heading as shown at the top

Does not have to be in the header and any alignment is acceptable


Search

Make = ‘Nokia’ 2 marks

Name bottom right of report




Does not have to be in the header, any alignment is acceptable


Sorted in descending order on ‘Make’

Sort 2 marks Calculated Field

Average weight calculated. Does not require a label

Calculated control correct. 2 marks

Position of calculated control below weight column 1 mark

Name bottom left of report



Check data entry of 3 records for Nokia

Must be 100% accurate

Data entered as specified 3 marks

1 mark per record

Sorted in ascending order on

‘Talk time’ 2 marks

Search for Height <22 AND Display = Colour

Check these 3 records

Search 2 marks

Only these 4 fields selected

Can be any order or layout

4 fields fully visible 1 mark

IGCSE - OCT/NOV 2006 0418/02

Candidate x

Page 8 of 9

Page N of N <today’s date>

Phoney Phones research notes

Our research into the different

consumer profiles has given us

some very interesting results.

The younger elements of the

potential customer base have

clearly identified four areas

that they consider make the

difference between a good phone

and the others. These are:

• games

• music

• sports

• camera

In order to identify the key

factors which could form the

basis of our campaign, we must

review these areas. In terms of

games, there appear to be two

distinct types of player. There

is the game addict who will sit

for hours magically attracted to the mobile to the exclusion of

everything else. The other type of games player is the casual user

who wants to kill some time, perhaps on the journey home. The mobile

phone now allows users to download and play a range of fantastic games

anywhere, at any time. The music element allows the user to download

the latest ring tones to their phone, from a variety of sources like

websites, MTV or Musiwave. Other downloads in this category are

voicemail greetings and messages from pop stars, bands and other

celebrities. Depending on the service provider, most mobile phones

will provide results, news and gossip from top sporting fixtures

around the world. The camera now seems to be firmly embedded into the

latest mobile phones, allowing pictures to be taken and sent instantly

to friends or family from anywhere in the world. These can be sent to

other picture messaging mobiles or to computers. The technology is

also available to download hundreds of images and animations from a

variety of picture galleries, ranging in content from celebrity

sightings to funny cartoons.

Research of the mobile phones currently on the market offers us

additional information that can be used in the planning of the

advertising campaign. The team needs to be fully aware of the latest

updates in the technology and the terminology in use. Picture

messaging refers to the ability to send, receive and forward messages,

including images, text and sound. The image quality of colour screens

varies according to the number of colours built into the screen. The

current fascination with ring tones is to have polymorphic ring tones.

This means that the phone can play more than a single note at a time.

Java is the programming language that enables many of today's mobiles

to play the games. GRPS gives the user the always on internet

connection which means fast WAP access. This allows the user to

access many internet based services. Most of the currently favoured

mobiles have speed dial, which means that numbers can be dialled at a

single touch. Bluetooth technology allows the mobile user to share


All margins 3 cm 1 mark

Allow for paper feed inconsistencies with printers – the line

length must be 14.75 and 15.25 cm

Header Name moved to left 1 mark

Do not penalise if not aligned exactly to the margin

Image of any phone(s) inserted 1 mark

It may contain a phone or any constituent part

Placed top right corner of page 1 mark

Scaling 1 mark

Graphic area no more than 40% of printed page

and no less than 15% of page

Orientation of graphic not important

Alignment must be +/- 5 mm from margin and top of

text

Text must wrap around all the image 1 mark

Body text

Text left aligned 1 mark

10 point 1 mark

Single line spacing 1 mark


IGCSE - OCT/NOV 2006 0418/02

Candidate x

Page 9 of 9

Page N of N <today’s date>

data with a computer or to talk hands free without using any

connecting wires.

Cost is a critical factor for many customers. The table below shows

some sample costs from two of the network providers:

Charges Provider A Provider B

Text 12p per message 5p per message

Mobile to mobile 20p 40p

Answerphone 10p 15p

WAP 10p 6p

The differences in these costs make it difficult to select a network

service provider. If our client advertised some method of simplifying

these charges, perhaps in conjunction with a provider, they would be

likely to increase their business instantly.

Another method of promoting specific phones might be to identify up to

three manufacturers like these and promote their products:

Make Model Talk time Standby time

Alcatel One Touch 501 270 220

Philips Fisio 311 270 320

Philips Fisio 820 330 400

Sendo D800 180 300

Sendo P200 390 360

Sendo S230 210 360

All of these manufacturers have expressed a keen interest to try and

create a joint advertising campaign with our client. We will need to

do further investigation into a closer working relationship with each

of these organisations and then meet with our client to try and

negotiate a joint campaign. It is likely that in the end we will

select only one of the three, and all staff must be careful in their

dealings with these companies to promise nothing, as they will still

be providing goods and services to our clients long after this

advertising campaign has been completed.

There are several accessories that have been found as potential lead

items for the campaign. Nokia have recently introduced a new wireless

headset using bluetooth technology. This gives the user hands-free

control of their mobile without cables and wires. The earpiece fits

inconspicuously in either ear and could make an ideal Christmas

promotion. Nokia have also developed a streamlined music stand which

may also attract attention from younger consumers. It allows the

phone to charge whilst making calls, and can take external devices

like a compact disk player or an MP3 player. Those phone users who

have already bought a colour phone before the boom in photo messaging

may be pleased to see a lightweight digital camera headset that will

plug into 5 different models of Nokia phone. The advent of video

capture and playback is also worthy of further consideration.

Table inserted in correct place 1 mark

100% accuracy in data entry 1 mark

Any alignment acceptable

5 rows and 3 columns 1 mark

Page break removed 1 mark

No widows or orphans 1 mark

No split lists or tables 1 mark

Document complete and spell checked with paragraphing intact 1 mark

Database extract placed here

Format of the extract is not important

Placing of extract in relation to text within

margins 5 mm tolerance 1 mark

Only these 4 fields selected 1 mark


Can be arranged in any order or layout

Searching for

Alcatel, Philips or Sendo

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Search 2 marks

IGCSE - OCT/NOV 2006 0418/02


International General Certificate of Secondary Education MARK SCHEME for the May/June 2007 question paper


0418/02 Paper 2 (Practical Test A), maximum raw mark 100

This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of

the examination. It shows the basis on which Examiners were instructed to award marks. It does not

indicate the details of the discussions that took place at an Examiners’ meeting before marking began.

All Examiners are instructed that alternative correct answers and unexpected approaches in

candidates’ scripts must be given marks that fairly reflect the relevant knowledge and skills

demonstrated.

Mark schemes must be read in conjunction with the question papers and the report on the

examination.


CIE is publishing the mark schemes for the May/June 2007 question papers for most IGCSE, GCE


© UCLES 2007

Printout of the second e-mail prepared and ready to send to the autoresponder Address: [email protected] 1 mark

CC [email protected] 1 mark

BCC [email protected] 1 mark

Subject line ICTCOREX 1 mark

Attachment present J7REVIEW.RTF 1 mark

Body text Candidate name & number & centre number 1 mark

Body text Here is the requested file. 1 mark

0418/02 June 2007

Can

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Page 3 of 7

20

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S

ta

tio

ne

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Page siz

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Landscape

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First page

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0418/02 June 2007

Can

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Cen

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um

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Pag

e N

o

We m

ust an

aly

se o

ur sales p

ro

file

fo

r th

e statio

nery

b

usin

ess stream

w

ith

in

Ho

th

ou

se. T

his w

ill b

e rev

iew

ed

in

term

s

of th

e m

an

ag

em

en

t o

f o

ur sales team

, o

ur

cu

sto

mer b

ase, w

eb

site effectiv

en

ess, an

d

an

an

aly

sis o

f o

ur m

ost su

ccessfu

l p

ro

du

ct

lin

es. T

here w

ill b

e sev

eral areas w

here

data co

llectio

n m

ust tak

e p

lace in

o

rd

er

fo

r th

is an

aly

sis to

b

e effectiv

e.

Th

e cu

rren

t sales team

co

nsists o

f 6

staff. T

hey

d

eal w

ith

all asp

ects o

f th

e

sales, in

clu

din

g face-to

-face co

ntact w

ith

cu

sto

mers, telep

ho

ne sales an

d,

in

creasin

gly

, In

tern

et b

ased

o

rd

ers. T

ho

se

peo

ple cu

rren

tly

em

plo

yed

are:

Co

de

Su

rn

am

e

Resp

on

sib

ility

CP

P

ollard

S

ales M

an

ag

er

CS

S

mith

S

ho

p

IS

S

mith

T

elep

ho

ne sales

JK

K

han

W

eb

site

PO

O

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Web

site

RT

T

rap

io

nn

i

Sto

ck

C

on

tro

l

So

me o

f th

is sales team

h

av

e b

een

lo

ng

estab

lish

ed

w

ith

in

th

e co

mp

an

y;

Ch

ristin

e th

e S

ales m

an

ag

er h

as b

een

w

ith

Ho

th

ou

se fo

r fifteen

y

ears an

d

Ch

risto

ph

er h

as ju

st co

mp

leted

h

is tw

en

ty

sev

en

th

y

ear. T

he o

th

er m

em

bers o

f th

e

team

h

av

e all b

een

em

plo

yed

w

ith

in

th

e

last tw

o y

ears, th

ree o

f th

em

w

ith

in

th

e

last n

in

e m

on

th

s.

Ou

r cu

sto

mer b

ase co

ntain

s m

an

y

reg

ular clien

ts. It h

as g

ro

wn

sig

nifican

tly

ov

er th

e p

ast tw

o y

ears. W

e h

av

e sev

eral

cu

sto

mers w

ho

freq

uen

tly

p

urch

ase a

larg

e q

uan

tity

o

f o

ffice su

pp

lies. T

he

larg

est o

f th

ese are:

a. B

ettab

uy

b. U

niv

ersity

o

f T

aw

ara B

each

c. D

ud

ley

d. P

ap

erm

ite

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yg

itell

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as in

creased

b

oth

th

e

nu

mb

er o

f clien

ts an

d th

e v

olu

me o

f

bu

sin

ess d

ram

atically

in

recen

t m

on

th

s.

Th

ere is still a feelin

g am

on

gst sen

io

r

man

ag

ers th

at th

e w

eb

site is n

ot as

pro

fessio

nal in

b

oth

d

esig

n an

d o

peratio

n

as it sh

ou

ld

b

e. In

o

rd

er to

im

pro

ve th

is

we are cu

rren

tly

lo

ok

in

g at am

en

din

g th

e

co

rp

orate h

ou

se sty

le o

f th

e w

eb

site. O

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su

gg

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n fo

r sty

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as b

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to

u

se th

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etail to

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0418/02 June 2007

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resen

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ular an

d g

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e su

m o

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er o

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div

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ual item

s so

ld

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plo

yee an

d th

e co

un

t o

f th

e n

um

ber o

f

in

div

id

ual tran

sactio

ns:

Staff

Su

m O

f

Sales

Co

un

t O

f S

to

ck

w

orked

CP

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19

CS

1

1

IS

561

35

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7

RT

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16

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e n

um

ber o

f in

div

id

ual

tran

sactio

ns p

er em

plo

yee can

also

b

een

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g

rap

hically

:

Nu

mb

er o

f tra

ns

ac

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ns

p

er e

mp

lo

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e

05

10

15

20

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30

35

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tin

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Number of transactions

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site m

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e

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at w

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cu

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btain

in

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ery

ex

pen

siv

e y

et

little b

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an

th

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rev

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mp

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ere is a n

eed

to

co

st o

ut h

ostin

g o

ur

ow

n serv

er an

d in

tern

et serv

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his

wo

uld

m

ean

a larg

e in

itial cap

ital o

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an

d th

e o

n-co

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f em

plo

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meo

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with

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s

relatin

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co

mm

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th

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h sellin

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o

th

er co

mp

an

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ld

no

t in

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de o

ur d

irect co

mp

etito

rs. T

he

in

creased

efficien

cy

o

f a sy

stem

lik

e th

is

wo

uld

h

elp

to

ad

dress sev

eral o

f th

e areas

of co

ncern

th

at w

ere ex

pressed

b

y o

ur

cu

sto

mers in

th

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t cu

sto

mer su

rv

ey

sen

t to

th

em

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o

rd

er to

lo

ok

at th

is m

ore

clo

sely

, sen

io

r m

an

ag

em

en

t h

av

e

em

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yed

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tern

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nsu

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su

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No split table

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Docum

ent com

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te / paragraphs in

tact 1 m

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extract table

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Candidate number Candidate name Centre number

Page No

Printout from step 39

TryIT or Dygitell

Cost Company Item Unit Sales

£0.57 TryIT Folder PVC 65mm Black £0.57 1 £0.91 TryIT Glass Clear Plastic Pockets Pkd 100 £0.46 2 £1.23 TryIT 9 Part Organiser Files Blue £1.23 1 £2.00 Dygitell Pencil £0.02 100 £2.40 Dygitell Biro - Green (box 20) £2.40 1 £2.64 TryIT Invisible Matt Tape 19mm x 33m £0.22 12 £2.64 Dygitell Invisible Matt Tape 19mm x 33m £0.22 12 £4.80 Dygitell Biro - Blue (box 20) £2.40 2 £4.80 Dygitell Biro - Red (box 20) £2.40 2 £6.72 Dygitell Poly Clear Tape 48mm x 66m £1.12 6 £9.60 Dygitell Biro - Black (box 20) £2.40 4 £9.62 TryIT 1000 Page Transfer Case 100mm A4 £0.48 20 £18.35 TryIT Bostik Blu-Tack Economy Size £1.84 10 £44.70 Dygitell Coloured Paper Clips Pkd 1000 £0.75 60

Candidate name, centre number and candidate number

Blue biros delivered

Staff Company Item

IS Cheaper Biro - Blue (box 20) PO Simplex Biro - Blue (box 20) RT Rootrainer Trees Biro - Blue (box 20) RT Dygitell Biro - Blue (box 20)

Field names meaningful ie as given 1 mark

Data types Correct for all 7 marks

(If Delivery field is text 1 mark, If Yes/No, Boolean or

some evidence of control 2 marks).

Ignore ID field – or other key fields

Print identified to candidate, eg in page header.

Heading 100% correct 1 mark

Search on Company 2 marks

Sort Ascending Cost 2 marks

Cost Calculated field 2 marks

Unit x Sales

Data and labels fully visible 1 mark

Orientation Portrait 1 mark

Page Fits on a single page 1 mark

Footer Name on right 1 mark

Data entry 4 records 100% ok 4 marks

Order of fields not important

Heading 100% correct including case 1 mark

Search Item = Biro and Blue (both Wildcards)

and Delivery is Yes 2 marks

Sort Ascending Staff then Descending Company 2 marks

Data and labels fully visible for three specified fields only 1 mark

Page Fits on a single portrait page 1 mark

Footer Name centre no, cand. no.on left 1 mark

Candidate number Candidate name Centre number

Page No

Candidate name, centre number and candidate number

© UCLES 2007





This mark scheme is published as an aid to teachers and candidates, to indicate the requirements of the

examination. It shows the basis on which Examiners were instructed to award marks. It does not indicate the

details of the discussions that took place at an Examiners’ meeting before marking began.

All Examiners are instructed that alternative correct answers and unexpected approaches in candidates’

scripts must be given marks that fairly reflect the relevant knowledge and skills demonstrated.

Mark schemes must be read in conjunction with the question papers and the report on the examination.


CIE is publishing the mark schemes for the October/November 2007 question papers for most IGCSE, GCE


© UCLES 2007

0418 November

2007

Paper 2

Mark scheme

Total - 100 marks

Printout of the second e-mail prepared and ready to send to the autoresponder

Address: [email protected] 1 mark



Subject line ICTCOREX 1 mark

Attachment present N7REVIEW.RTF 1 mark

Body text Candidate name & number & Centre number 1 mark

Here is the requested file.

Candidate name Candidate number

Page No Centre number

Page 3 of 8

Hothouse Design 2007

Stationery Sales Analysis

Edited by A. Candidate

Heading Serif 1 mark

48 point 1 mark

Spelling correct 1 mark

Centre aligned 1 mark

Underscored 1 mark

Page size A4 1 mark


First page Single column 1 mark

Header Name - left 1 mark

Cand no - right 1 mark

Alignment must match page setup for each mark ± 5 mm

Footer Left – Automated page no 1 mark

Right – Centre number 1 mark

Alignment must match page setup for each mark ± 5 mm

Page break Inserted here 1 mark

Subheading same Serif font 1 mark

14 point 1 mark


Left aligned 1 mark

Italic only 1 mark



Page 4 of 8

Earlier in the year we started to analyse the sales

profile for the stationery business stream within

Hothouse. The areas of initial investigation were

selected as the management of our sales team, our

customer base, website effectiveness, and an

analysis of our most successful product lines. In

some of these cases the initial data collection has

now been completed and samples of this data are

included within this draft report. Other data will need

to be collected and collated prior to the next meeting

of the management committee.

The current sales team has a mixture of staff, some

of whom, are long established and are likely to

remain with the company for the foreseeable future.

Many of the more recent recruits are being paid

minimal wages and there tends to be a high staff

turnover. With the increasing cost of training staff in

customer relations, there is surely a case for

increasing the rates of pay of these members of the

department. In the long term it is likely to dividends,

as the costs of staff recruitment and training in this

area far surpass those paid to our employees in

wages. The need for training would not be entirely

removed, but initial feasibility studies suggest that

more than 80% of the training and recruitment budget

for this department could be saved. If half of this

saving was used to fund pay rises for the current

employees, it would increase their hourly rate by an

average of 27%. This would encourage our

employees to stay, yet still save us 40% of our annual

training and recruitment budget for the department.

Those people currently employed are:

Years Surname Responsibility

15 Pollard Sales Manager

27 Smith Shop

11/12 Smith Telephone Sales

2 Khan Website

5/12 Trapionni Stock Control

1/12 Park Shop

1 week Pires Website

Another possibility to help reduce staff turnover would

be to offer sales incentives to those who help to

increase sales. This would be in place of the

enhanced wages. It could operate in one of two

ways, either the entire team get bonuses if sales

reach pre-defined targets or individual bonuses could

be awarded. Each of these schemes has its own

merits. The first idea gives a sense of a team, where

they are working for each other and the second idea

would make individuals strive to sell more items,

although it does little to promote the team approach.

Possible timings for these bonuses include:

1. weekly

2. monthly

3. quarterly

4. annually.

As a consequence of these ideas, we need to look at

similar incentive schemes in other businesses to see

Page margins Top & bottom 4 cm

Left and right 1 cm 1 mark

Body text 2 columns 1 mark

5mm spacing 1 mark

Line between 1 mark

Sans-serif font 1 mark


Fully justified 1 mark

11 point 1 mark

Consistent line spacing between paras 1 mark

Spelling Corrected 1 mark

Paragraph Moved to here 1 mark

Table Inserted correct place within col 1 mark

Column 1 – correct place 1 mark

Column 1 – 100% accurate 1 mark

Row 6 (O’Keefe) deleted 1 mark

Column 3 (Forename) deleted 1 mark

No wrapping 1 mark

All visible 1 mark

Bullets changed to numbers 1 mark



Page 5 of 8

if they have had the required effect on their staff.

This needs to be researched by next Friday.

The review of the house styles for the website update

that is currently in development has been subtly

changed. Some further changes to this need to be

made, but this sample gives an idea of some of the

styles suggested for the latest version of the

stylesheet:

p {color: #00ff22; font-family: arial, helvetica,

sans-serif; font-size: 11pt}

li {color: #ff0000; font-family: times, “times new

roman”; font-size: smaller}

h3 {color: #000000; font-family: arial, helvetica,

font-size: larger; font-weight: bold}

These styles will need updating before they can be

applied to the website. Other useful data needs to

include a snapshot of a single day’s trading. This

data has been recently updated to reflect the

changing staff within the sales department. The table

of data below shows the sum of the number of

individual items sold per employee and the count of

the number of individual transactions in a single day’s

trading:

Staff Sum Of Sales Count Of Sales CP 414 16

CS 26 7

IS 197 25

KP 205 10

PO 115 7

RT 236 12

The number of individual transactions per employee

can also been seen graphically:

Transactions per employee

0

5

10

15

20

25

30

Christine P

ollard

Christo

pher Sm

ith

Ian S

mith

Kim

Sun P

ark

Patrick O

'Keefe

Roberto T

rapionni

Employee

Nu

mb

er o

f tra

ns

ac

tio

ns

p , sans-serif 1 mark

Size 11 1 mark

Units - pt 1 mark

h3 Colour 000000 1 mark

font-weight 1 mark

; before 1 mark

: bold 1 mark

100% accuracy – or other html syntax

Chart Placed here 1 mark

Vertical bar chart 1 mark

Correct staff names 1 mark

Data selection correct 1 mark

Chart title 1 mark

Cat & value axis titles 1 mark

No legend 1 mark

No widows / orphans 1 mark

No split lists 1 mark

No split tables / charts 1 mark

Document complete / paragraphs intact 1 mark

Image of pen/pencil Top left 1 mark

Column width (± 5mm) 1 mark

Text wrap below image 1 mark

Allow tight wrapping around irregular shapes

DB extract table

Placed here 1 mark

Correct sums 2 marks

Correct counts 2 marks

All staff initials selected 1 mark



Page 6 of 8

There is a separate briefing note attached to this

document which identifies the tasks for each of you

during the next few days. Please refer to that, and if

you have any questions please contact me on

extension 144 or by e-mail at other.an@hothouse-

design.co.uk


Page 7 of 8

Printout from step 38

Patel or Dudley or Simplex

Cost Company Item Unit Sales

£0.57 Simplex Folder PVC 65mm Red £0.57 1 £0.57 Patel Folder PVC 65mm Red £0.57 1 £0.57 Patel Folder PVC 65mm Blue £0.57 1 £0.91 Patel Glass Clear Plastic Pockets Pkd 100 £0.46 2 £1.40 Patel Ruler £0.14 10 £1.95 Dudley Square Cut Folder 270gsm A4 Red £0.39 5 £2.40 Simplex Biro - Black (box 20) £2.40 1 £2.40 Patel Biro - Red (box 20) £2.40 1 £2.64 Dudley Invisible Matt Tape 19mm x 33m £0.22 12 £2.65 Dudley A4 Lever Arch File Green £0.53 5 £3.68 Patel Bostik Blu-Tack Economy Size £1.84 2 £4.80 Dudley A4 65gm White Pkd 1 £1.20 4 £4.80 Simplex Biro - Blue (box 20) £2.40 2 £8.00 Dudley A4 50gm White Pkd 1 £0.80 10 £9.62 Patel 1000 Page Transfer Case 100mm A4 £0.48 20 £18.20 Dudley Glass Clear Plastic Pockets Pkd 100 £0.46 40 £25.45 Patel Bostik Blue-Tack Handy £2.55 10 £25.45 Dudley Bostik Blue-Tack Handy £2.55 10 £39.00 Simplex Square Cut Folder 270gsm A4 Red £0.39 100

Candidate name, number and Centre number

Field names correct for all 1 mark

Data types Correct for all 6 marks

Plus one for yes/no field or

controlled entry 1 mark


Printout includes candidate details


Search on Company 2 marks

Sort Ascending Cost 2 marks

Cost Calculated field 2 marks

Unit x Sales




Footer Name on right 1 mark

Data entry 3 records 100% ok 3 marks

NB Due to rounding rules applied by the software, some

totals may appear to be incorrect in cost field and there

may be some acceptable variation in figures here eg 25.55

instead of 25.45


Page 8 of 8

A4 files delivered

Staff Company Item

IS Cheaper A4 Lever Arch File Green IS Cheaper A4 Lever Arch File Red PO Beauchamp A4 Lever Arch File Green RT Rootrainer Trees A4 Lever Arch File Black RT Dudley A4 Lever Arch File Green

Candidate name, number and Centre number


Search Item = A4 and File (both Wildcards) 2 marks

Sort Ascending Staff then Descending Company 2 marks


Page Fits on a single portrait page 1 mark

Footer Name on left 1 mark










demonstrated.


examination.




Printout of the second e-mail prepared and ready to send to the

autoresponder

Address [email protected] 1 mark

Cc [email protected] 1 mark

Bcc [email protected] 1 mark

Subject line ICTC Report 1 mark

Message text The file you require is attached 1 mark

Attachment present J8ICTCO.RTF 1 mark

0418_s08_ms_2 candidate no and Centre no

Name 07/08/2008 3

The International Coffee and Tea Company

Report by: Candidate name

Heading Serif font 1 mark

26 point 1 mark



Underlined 1 mark

Header Automatic file name left 1 mark

Candidate no. and Centre no. right 1 mark

Alignment +/- 5mm of centre/margins

Subheading same font as heading 1 mark

18 point 1 mark

Italic 1 mark


left aligned 1 mark

Page size A4 1 mark

Orientation Landscape 1 mark


Footer Automated page no 1 mark

Right aligned to margin +/- 5mm


Footer name 1 mark

left aligned to margin +/- 5mm

Footer date 1 mark

Centre aligned +/- 5mm





Name 07/08/2008 4

Our business grew out of an interest, (bordering on obsession!)

with the world’s favourite drink and it continues to delight us. We

are looking forward to continuing our service for at least the next

ten years, so please carry on drinking! Remember, “a day without

tea is like a day without sunshine” as a wise person once said!

Our range of coffees is selected only from the

cream of the crop from each country. They

are chosen for their extra quality and unique

characteristics, which are linked directly to

their growing conditions and equally

importantly the way they are farmed. Special

thanks should go to these farmers whose artistry in their field has

enabled us to enjoy these true coffee delights. Creating a fine

product is a painstaking achievement of which they are justifiably

proud, especially in a market where general standards of quality

are declining due to unsustainable low prices.

We offer flavour notes as a guide (see the labels) but the best

way to find out what they are like is to try them! We feel the best

way to appreciate most of our coffees is in a cafetiere or filter but

we have also stated those coffees suitable for making espresso or

cappuccino. We sell as little as 125g, which can be ground to suit

your requirements. For fresher coffee still, invest in a good

grinder, this makes even more difference.

We roast all our coffee in the shop in our small batch roaster, so

we can give careful attention to each varieties optimum roast. This

enables us to bring out the unique characteristics that our coffees

are prized for. It also means you get to try truly fresh coffee.

Our range of tea is chosen

from thousands of samples

sent to us each year from

the producing countries

around the world. No

speciality worthy of the

name passes us by and

often we are the exclusive stockists in this country, if not Europe,

of the world’s finest and most rare varieties. We now have a

special relationship with growers and their agents in the country of

origin and this gives us access to teas picked on as little as one

All margins 4 cm +/-3mm tolerance 1 mark


with 1 cm spacing 1 mark



10 point 1 mark

Still fully justified 1 mark

Applied to all paragraphs with consistent line spacing

between paras 1 mark

Image of tea pot Top aligned to para and

left aligned to column 1 mark

Resized to 4 cm high 1 mark

Aspect ratio maintained 1 mark

Flipped horizontally 1 mark

Text wrap Right and below image 1 mark

(3 mm tolerance)

Image of coffee cup Top aligned to para and

aligned to left margin 1 mark


Cropped to show only cup 1 mark


(3 mm tolerance)



Name 07/08/2008 5

morning of the year in the greatest tea gardens of the world and

even teas that are grown only for us by special order. The

following table indicates the number of varieties we import from

the major producing countries and also the quantity of stock we

hold from each country:

Stock summary

Country CountOfProduct SumOfStock

Ceylon 20 4421

China 48 8317

Guatemala 4 968

India 57 10259

Kenya 4 817

This also enables us to keep a good supply as demand for

unusual teas has grown over the past ten years and there is

fiercer competition for the limited stock. These rare teas are part

of our range of over three hundred types. In offering so many teas

that standing on their own would seem like one of the most

precious things in the world can slip by unnoticed. We urge you to

be as experimental as possible and to take time to discover and

enjoy the little gems gracing our shelves.

Tea cultivation is as complex, if not more so than wine producing,

so it should not be a surprise to see so many varieties on offer.

Great variation in quality and flavour exist, even from the same

bush in the same garden! These variations are a result of many

things such as climatic conditions, soil type, time of year, how the

leaves are picked and as importantly, how they are processed. It

is a perfect balance of nature and nurture.

Despite this almost boundless choice, most of tea drunk in this

country is blended to remove these unique characteristics and

provide a homogenised product where choice is limited to which

shape of teabag you prefer! Although as a nation we are one of

the largest tea consumers it is widely acknowledged that nearly all

of the tea imported into Britain is of the “poorest quality

imaginable”. For the past ten years we are pleased to have played

a small part in changing this.

DB extract Placed here 1 mark

Specified selected countries

only 1 mark

Correct sum 2 marks

Correct count 2 marks

All visible 1 mark

Column headings may differ

(1 -1.5 linespace above and below)


Name 07/08/2008 6

Our principles of business have always been to:

! seek the finest products available

! buy direct from known producers

! build “Fair trade” relationships

! allow customers to “try before you buy”

! follow up feedback from customers

There has recently been a decline in sales, both in the shop and

by mail order. For this reason we have decided to experiment with

setting up a web site and introducing on-line shopping. As we

have little experience of this kind of work, we have approached a

web hosting company, Hothouse Design who will support us in

developing and running the web site. I have prepared material for

a presentation for the staff to keep them aware of developments.

Our contacts at Hothouse Design are the following and I suggest

that these people take responsibility for the links:

Hothouse Design Role ICT Co.

Joginder Web Design John

Jamal Database Design Sara

Mandy On-line Security Suresh

Table in correct place (+5 mm tolerance into margins) 1 mark

3 columns and 4 rows 1 mark

Data entry – 100% 1 mark

Top row bold and underlined 1 mark

(Do not penalise consistent paragraph spacing if no blank line above)

Bullets character changed to any other bullet 1 mark





No blank pages 1 mark

Field names and types 1 mark

Data types

Price currency 2dp 1 mark

Special yes/no 2 marks

(1 mark if text)


Reorder List

Code Category Country Product Stock Price Cost

7 Tea India Makaibari Organic F.T.G.F.O.P 32 £4.90 £245.00 8 Tea India Bannockburn F.T.G.F.O.P 11 £5.00 £250.00 29 Tea India Sikkim Temi F.T.G.F.O.P 19 £4.90 £245.00 31 Tea India Dooars Satali F.T.G.F.O.P 1 £3.30 £165.00 50 Tea India Hunwal T.G.F.O.P 47 £3.80 £190.00 60 Tea India Zaloni G.F.B.O.P 33 £2.30 £115.00 77 Tea Ceylon Mahadowa B.O.P 50 £2.20 £110.00 89 Tea Tanzania Tanzanian B.O.P 25 £2.00 £100.00 124 Tea China Gu Zhang Mao Jian 35 £4.60 £230.00 132 Tea China Orange Blossom 49 £4.40 £220.00 144 Tea China China Rose 25 £2.30 £115.00 307 Tea China Huiming Temple Tea 35 £11.20 £560.00 406 Coffee Guatemala Guatemalan El Pulcal 35 £2.75 £137.50 412 Coffee Mexico Mexican Aztec LiquidambarTM 10 £2.75 £137.50 462 Coffee Colombia Colombian Inca Dark Decaffeinated 30 £4.50 £225.00 Total Cost of Order £3,045.00

14 October 2007 Page 1 of 1 Candidate name, Centre number and candidate number


Search On Stock<=50 and Special=No 2 marks

(15 records overall)

Sort On Code (ascending) 1 mark

Format Cost field currency 1 mark

2dp currency sign not required

Cost Calculated field Reorder x Price 2 marks

Data and labels Fully visible 1 mark


Data entry 3 records 100% accurate 3 marks


Sum Total cost of order 2 marks

Format sum Currency 2dp 1 mark

Currency sign not essential

Label “Total Cost of Order” 1 mark

Page Fits on a single page wide 1 mark

Report Footer Name and numbers on right 1 mark

ICTC Special Products ICTC Special Products 37 347 Madoorie Golden Tips Phuguri Supreme £24.00 £16.00 This tea is not available anywhere but ICT An aroma that evokes the pure air of the Teas making it the world's most exclusive Himalayas speciality Name, Centre number and Name, Centre number and candidate number candidate number

ICTC Special Products ICTC Special Products 349 272 Pussimbing Supreme Singbulli Champagne Oolong £16.00 £16.00 An outstanding flavoured tea with the Prepared by hand with the finest leaves bonus of also being organic Name, Centre number and Name, Centre number and candidate number candidate number

ICTC Special Products ICTC Special Products 348 320 Tumsong Supreme Xin Yang Moon Dew £16.00 £16.00 Exceptionally complex flavour reminding The finest growth on offer from the height of one of blackcurrant bushes and muscatel the second flush season with a divine wine muscatel and blackcurrant character - a rarity Name, Centre number and candidate number Name, Centre number and candidate number

Labels 2 side by side 1 mark

Heading 100% correct and centred on label 1 mark

Search Special =Yes and Notes is not blank 2 marks

(correct selection produces 6 labels only)

Sort Ascending Product 1 mark

Data Each field on new line and fully visible 1 mark

Text Name and numbers on left at bottom of each label 1 mark

Page Orientation is portrait 1 mark

Data file Imported and placed as slides 2-7 1 mark

New slide 1 Slide inserted as slide 1 1 mark

Title and subtitle Entered on slide 1 1 mark

Outline Printout 1 mark

Amend styles

h1 00FF00 all green 1 mark

li ; font-style: italic 1 mark

Presenter notes Printed 1 mark

Name, etc at bottom of slide 1 mark

Transitions applied 1 mark

Animation applied to bullets 1 mark










demonstrated.


examination.




Printout of the second e-mail prepared and ready to send to the

autoresponder




Subject line ICTC Report 1 mark

Message text The file you require is attached 1 mark

Attachment present J8ICTCO.RTF 1 mark


Name 07/08/2008 3

The International Coffee and Tea Company

Report by: Candidate name

Heading Serif font 1 mark

26 point 1 mark



Underlined 1 mark




Subheading same font as heading 1 mark

18 point 1 mark

Italic 1 mark


left aligned 1 mark

Page size A4 1 mark




Right aligned to margin +/- 5mm


Footer name 1 mark

left aligned to margin +/- 5mm

Footer date 1 mark

Centre aligned +/- 5mm





Name 07/08/2008 4

Our business grew out of an interest, (bordering on obsession!)

with the world’s favourite drink and it continues to delight us. We

are looking forward to continuing our service for at least the next

ten years, so please carry on drinking! Remember, “a day without

tea is like a day without sunshine” as a wise person once said!







thanks should go to these farmers whose artistry in their field has

enabled us to enjoy these true coffee delights. Creating a fine

product is a painstaking achievement of which they are justifiably

proud, especially in a market where general standards of quality


We offer flavour notes as a guide (see the labels) but the best

way to find out what they are like is to try them! We feel the best

way to appreciate most of our coffees is in a cafetiere or filter but

we have also stated those coffees suitable for making espresso or

cappuccino. We sell as little as 125g, which can be ground to suit

your requirements. For fresher coffee still, invest in a good

grinder, this makes even more difference.

We roast all our coffee in the shop in our small batch roaster, so

we can give careful attention to each varieties optimum roast. This

enables us to bring out the unique characteristics that our coffees

are prized for. It also means you get to try truly fresh coffee.

Our range of tea is chosen

from thousands of samples

sent to us each year from

the producing countries

around the world. No

speciality worthy of the

name passes us by and

often we are the exclusive stockists in this country, if not Europe,

of the world’s finest and most rare varieties. We now have a

special relationship with growers and their agents in the country of

origin and this gives us access to teas picked on as little as one

All margins 4 cm +/-3mm tolerance 1 mark


with 1 cm spacing 1 mark



10 point 1 mark

Still fully justified 1 mark

Applied to all paragraphs with consistent line spacing

between paras 1 mark

Image of tea pot Top aligned to para and

left aligned to column 1 mark



Flipped horizontally 1 mark


(3 mm tolerance)

Image of coffee cup Top aligned to para and

aligned to left margin 1 mark


Cropped to show only cup 1 mark


(3 mm tolerance)



Name 07/08/2008 5

morning of the year in the greatest tea gardens of the world and

even teas that are grown only for us by special order. The

following table indicates the number of varieties we import from

the major producing countries and also the quantity of stock we

hold from each country:

Stock summary

Country CountOfProduct SumOfStock

Ceylon 20 4421

China 48 8317

Guatemala 4 968

India 57 10259

Kenya 4 817

This also enables us to keep a good supply as demand for

unusual teas has grown over the past ten years and there is

fiercer competition for the limited stock. These rare teas are part

of our range of over three hundred types. In offering so many teas

that standing on their own would seem like one of the most

precious things in the world can slip by unnoticed. We urge you to

be as experimental as possible and to take time to discover and

enjoy the little gems gracing our shelves.

Tea cultivation is as complex, if not more so than wine producing,

so it should not be a surprise to see so many varieties on offer.

Great variation in quality and flavour exist, even from the same

bush in the same garden! These variations are a result of many

things such as climatic conditions, soil type, time of year, how the

leaves are picked and as importantly, how they are processed. It

is a perfect balance of nature and nurture.

Despite this almost boundless choice, most of tea drunk in this

country is blended to remove these unique characteristics and

provide a homogenised product where choice is limited to which

shape of teabag you prefer! Although as a nation we are one of

the largest tea consumers it is widely acknowledged that nearly all

of the tea imported into Britain is of the “poorest quality

imaginable”. For the past ten years we are pleased to have played

a small part in changing this.


Specified selected countries

only 1 mark

Correct sum 2 marks

Correct count 2 marks

All visible 1 mark

Column headings may differ

(1 -1.5 linespace above and below)


Name 07/08/2008 6


! seek the finest products available

! buy direct from known producers

! build “Fair trade” relationships

! allow customers to “try before you buy”

! follow up feedback from customers

There has recently been a decline in sales, both in the shop and

by mail order. For this reason we have decided to experiment with

setting up a web site and introducing on-line shopping. As we

have little experience of this kind of work, we have approached a

web hosting company, Hothouse Design who will support us in

developing and running the web site. I have prepared material for

a presentation for the staff to keep them aware of developments.

Our contacts at Hothouse Design are the following and I suggest

that these people take responsibility for the links:

Hothouse Design Role ICT Co.

Joginder Web Design John

Jamal Database Design Sara

Mandy On-line Security Suresh

Table in correct place (+5 mm tolerance into margins) 1 mark


Data entry – 100% 1 mark

Top row bold and underlined 1 mark

(Do not penalise consistent paragraph spacing if no blank line above)

Bullets character changed to any other bullet 1 mark






Field names and types 1 mark

Data types

Price currency 2dp 1 mark

Special yes/no 2 marks

(1 mark if text)


Reorder List

Code Category Country Product Stock Price Cost

7 Tea India Makaibari Organic F.T.G.F.O.P 32 £4.90 £245.00 8 Tea India Bannockburn F.T.G.F.O.P 11 £5.00 £250.00 29 Tea India Sikkim Temi F.T.G.F.O.P 19 £4.90 £245.00 31 Tea India Dooars Satali F.T.G.F.O.P 1 £3.30 £165.00 50 Tea India Hunwal T.G.F.O.P 47 £3.80 £190.00 60 Tea India Zaloni G.F.B.O.P 33 £2.30 £115.00 77 Tea Ceylon Mahadowa B.O.P 50 £2.20 £110.00 89 Tea Tanzania Tanzanian B.O.P 25 £2.00 £100.00 124 Tea China Gu Zhang Mao Jian 35 £4.60 £230.00 132 Tea China Orange Blossom 49 £4.40 £220.00 144 Tea China China Rose 25 £2.30 £115.00 307 Tea China Huiming Temple Tea 35 £11.20 £560.00 406 Coffee Guatemala Guatemalan El Pulcal 35 £2.75 £137.50 412 Coffee Mexico Mexican Aztec LiquidambarTM 10 £2.75 £137.50 462 Coffee Colombia Colombian Inca Dark Decaffeinated 30 £4.50 £225.00 Total Cost of Order £3,045.00

14 October 2007 Page 1 of 1 Candidate name, Centre number and candidate number


Search On Stock<=50 and Special=No 2 marks

(15 records overall)

Sort On Code (ascending) 1 mark

Format Cost field currency 1 mark

2dp currency sign not required


Data and labels Fully visible 1 mark





Format sum Currency 2dp 1 mark

Currency sign not essential

Label “Total Cost of Order” 1 mark

Page Fits on a single page wide 1 mark

Report Footer Name and numbers on right 1 mark

ICTC Special Products ICTC Special Products 37 347 Madoorie Golden Tips Phuguri Supreme £24.00 £16.00 This tea is not available anywhere but ICT An aroma that evokes the pure air of the Teas making it the world's most exclusive Himalayas speciality Name, Centre number and Name, Centre number and candidate number candidate number

ICTC Special Products ICTC Special Products 349 272 Pussimbing Supreme Singbulli Champagne Oolong £16.00 £16.00 An outstanding flavoured tea with the Prepared by hand with the finest leaves bonus of also being organic Name, Centre number and Name, Centre number and candidate number candidate number

ICTC Special Products ICTC Special Products 348 320 Tumsong Supreme Xin Yang Moon Dew £16.00 £16.00 Exceptionally complex flavour reminding The finest growth on offer from the height of one of blackcurrant bushes and muscatel the second flush season with a divine wine muscatel and blackcurrant character - a rarity Name, Centre number and candidate number Name, Centre number and candidate number

Labels 2 side by side 1 mark

Heading 100% correct and centred on label 1 mark

Search Special =Yes and Notes is not blank 2 marks

(correct selection produces 6 labels only)

Sort Ascending Product 1 mark

Data Each field on new line and fully visible 1 mark

Text Name and numbers on left at bottom of each label 1 mark


Data file Imported and placed as slides 2-7 1 mark

New slide 1 Slide inserted as slide 1 1 mark

Title and subtitle Entered on slide 1 1 mark

Outline Printout 1 mark

Amend styles

h1 00FF00 all green 1 mark

li ; font-style: italic 1 mark

Presenter notes Printed 1 mark

Name, etc at bottom of slide 1 mark

Transitions applied 1 mark

Animation applied to bullets 1 mark

© UCLES 2008










demonstrated.


examination.


CIE is publishing the mark schemes for the October/November 2008 question papers for most IGCSE,

GCE Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level

syllabuses.

Page 2 Mark Scheme Syllabus Paper

IGCSE – October/November 2008 0418 02

© UCLES 2008

Printout of the saved file and second email prepared and ready to send to the

autoresponder




Subject line Annual Report 1 mark

Message text Name and Please find attached the file you require. 1 mark

Attachment present N8ICTTCO.RTF 1 mark

From screen shot Evidence of correct search method 1 mark



© UCLES 2008

Coffees from the Americas

Code Product Price 462 Colombian Inca Dark £4.50 417 Colombian Inca DarkTM £2.75 409 Colombian Inca Gold TM £2.75 406 Guatemalan El Pulcal £2.75 471 Maya Gold £4.50 470 Blue Pearl per 125g. £4.50 483 Guatemalan Black Bullper £2.75 484 Peruvian Treasure Organic £4.50 479 Peru Treasure of the Andes £2.75

name, Centre no, candidate no

Data types Names and automatic field types 1 mark

Price Currency with 2dp 1 mark

Special Boolean/logical 2 marks

(Ignore ID field – or other key fields)


Search Colombia or Guatemala or Peru 2 marks

(9 records)

Sort Ascending on Country 2 marks

Data and labels These 3 fields only & fully visible 1 mark

Text Name and numbers on right in footer of report 1 mark




© UCLES 2008

Supplier Order List

Category Country Code Product Stock Reorder Price Cost Tea India 8 Bannockburn F.T.G.F.O.P 11 50 £5.00 £250.00 Tea China 144 China Rose 25 50 £2.30 £115.00 Coffee Colombia 462 Colombian Inca Dark 30 50 £4.50 £225.00 Tea India 31 Dooars Satali F.T.G.F.O.P 1 50 £3.30 £165.00 Tea China 124 Gu Zhang Mao Jian 35 50 £4.60 £230.00 Coffee Guatemala 406 Guatemalan El Pulcal 35 50 £2.75 £137.50 Tea China 307 Huiming Temple Tea 35 50 £11.20 £560.00 Tea India 50 Hunwal T.G.F.O.P 47 50 £3.80 £190.00 Tea China 146 Lotus Blossom 35 50 £2.30 £115.00 Tea India 7 Makaibari Organic F.T.G.F.O.P 32 50 £4.90 £245.00 Coffee Mexico 412 Mexican Aztec LiquidambarTM 10 50 £2.75 £137.50 Tea China 132 Orange Blossom 49 50 £4.40 £220.00 Tea India 29 Sikkim Temi F.T.G.F.O.P 19 50 £4.90 £245.00 Tea Tanzania 89 Tanzanian B.O.P 25 50 £2.00 £100.00 Tea India 60 Zaloni G.F.B.O.P 33 50 £2.30 £115.00 Cost of Stock Order £3,050.00 name, Centre no. and candidate no.


Format sum Currency with 2dp 1 mark

Label “Cost of Stock Order” 1 mark


Text Name and numbers on left in footer of report 1 mark


Search Stock < 50 and Special = No 2 marks

(15 records)

Sort Ascending on Product 2 marks

Format Cost field currency with 2dp 1 mark


Data and labels These fields only & fully visible 1 mark


Data entry 3 records added 100% correct 3 marks

(Order of fields not important)



Name and Candidate no Centre no

n8icttco1.doc 5 17/10/2008

© UCLES 2008

International Coffee and Tea Traders Our first ten years of trading

Header Name and candidate no. left 1 mark

Centre no. right 1 mark

Heading Sans-serif font 1 mark

18 point 1 mark


Right aligned 1 mark

Two words only Bold italic 1 mark

Subheading Sans-serif font 1 mark

16 point 1 mark

Underlined 1 mark



Page size A4 1 mark




Footer Date 1 mark Footer Automatic file name 1 mark




n8icttco1.doc 6 17/10/2008

© UCLES 2008

Although as a nation we are one of the largest tea consumers it is widely acknowledged

that nearly all of the tea imported into Britain is of the “poorest quality imaginable”. For

the past ten years we are pleased to have played a small part in changing this.

Our range of tea is chosen from thousands of samples sent to us each year from the

producing countries around the world. No speciality worthy of the name passes us by

and often we are the exclusive stockists in this country, if not Europe, of the world’s

finest and most rare varieties. We now have a special relationship with growers and

their agents in the country of origin and this gives us access to teas picked on as little as

one morning of the year in the greatest tea gardens of the world and even teas that are

grown only for us by special order.

This also enables us to keep a good supply as demand for unusual teas has grown over

the past ten years and there is fiercer competition for the limited stock. These rare teas

are part of our range of over three hundred types. In offering so many teas that standing

on their own would seem like one of the most precious things in the world can slip by

unnoticed. We urge you to be as experimental as possible and to take time to discover

and enjoy the little gems gracing our shelves.

Tea cultivation is as complex, if not more so than wine producing, so it should not be a

surprise to see so many varieties on offer. Great variation in quality and flavour exist,

even from the same bush in the same garden! These variations are a result of many

things such as climatic conditions, soil type, time of year, how the leaves are picked and

as importantly, how they are processed. It is a perfect balance of nature and nurture.

Despite this almost boundless choice, most of tea drunk in this country is blended to

remove these unique characteristics and provide a homogenised product where choice is

limited to which shape of teabag you prefer!

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n8icttco1.doc 7 17/10/2008

© UCLES 2008

The following chart shows sales for last year:

Sales last year

0

200

400

600

800

1000

1200

1400

1600

May June July August September October November December

Month

Nu

mb

er so

ld

Tea

Coffee







thanks should go to these farmers whose

artistry in their field has enabled us to enjoy

these true coffee delights. Creating a fine

product is a painstaking achievement of

which they are justifiably proud, especially in

a market where general standards of quality


We roast all our coffee in the shop in our small batch roaster, so we can give careful

attention to each varieties optimum roast. This enables us to bring out the unique

characteristics that our coffees are prized for. It also means you get to try truly fresh

coffee.

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n8icttco1.doc 8 17/10/2008

© UCLES 2008

We offer flavour notes as a guide (see the labels) but the best way to find out what they

are like is to try them! We feel the best way to appreciate most of our coffees is in a

cafetiere or filter but we have also stated those coffees suitable for making espresso or

cappuccino. We sell as little as 125g, which can be ground to suit your requirements.

For fresher coffee still, invest in a good grinder, this makes even more difference.


1. seek the finest products available

2. buy direct from known producers

3. build “Fair Trade” relationships

4. allow customers to “try before you buy”

5. follow up feedback from customers.

One of the lessons we have learned from our customer feedback is that some of you

prefer decaffeinated varieties, so we have added these products to our regular list:

Code Product Stock Price

484 Peruvian Treasure Organic 178 £4.50

471 Maya Gold 119 £4.50

470 Blue Pearl per 125g. 473 £4.50

462 Colombian Inca Dark 30 £4.50

318 Assam Decaf 419 £4.40

There has recently been a decline in sales, both in the shop and by mail order. For this

reason we have decided to experiment with setting up a web site and introducing on-line

shopping. As we have little experience of this kind of work, we have approached a web

hosting company, Hothouse Design who will support us in developing and running the

web site. I have prepared material for a presentation for the staff to keep them aware of

developments.


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n8icttco1.doc 9 17/10/2008

© UCLES 2008

Our contacts at Hothouse Design are the following and I suggest that these people take

responsibility for the links:

ICTT Area Hothouse Design Budget allocated

Anita Web Design Francine 3000

Juan Database Design Mariam 2500

Celine On-line Security Ahmed 1500

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for the guidance of teachers

0417 INFORMATION AND COMMUNICATION

TECHNOLOGY




indicate the details of the discussions that took place at an Examiners’ meeting before marking began,

which would have considered the acceptability of alternative answers.


examination.




Page 2 Mark Scheme: Teachers’ version Syllabus Paper

IGCSE – May/June 2009 0417 02

© UCLES 2009

Screenshot Search web site and file saved or ready to save

1 mark

Very Special Holidays 2009

Sales Report by <Candidate name>


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Cand name Centre no cand no

This is our first quarter report for the specialist holiday bookings that we

offer in Europe and now in the Caribbean. In the report we will give up to

date information on the chosen locations, sales and the take up of mini

tours. You will see that the new sales staff have performed well and that we

have a great season ahead of us. The locations we are using are:

Code Location Hotel

JGBEXL Jersey Excelsior

ALMGPL Almeria Gran Lujo Playa

GCAPRG Grand Cayman Paradise Retreat

Our new offering is at the Paradise Retreat golf complex on Grand Cayman.

This is such a beautiful location with facilities offered to the highest

standards that we are sure it will become a very desirable destination for our

most discerning guests. With its success established, we look forward to

introducing another special holiday location in the coming year.

The Jersey hotel and golf complex is a well established favourite and uses

the beautifully situated Excelsior hotel on St Brelade’s Bay. Its fine views

and excellent golf facilities attract players and their guests to return year

after year. Almeria is a favourite escape for the professional in the cooler

months at the end of the year or in the New Year, but attracts bookings all

year round.

We plan to add new destinations in the coming months and are actively

seeking suitably excellent hotels with all the facilities that our guests would

expect and demand.. At the moment we have not finalised our contracts.

We plan to use this picture of our next mystery destination in our new

brochure:

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2

Cand name Centre no cand no

Holiday sales per employee

AR, 9

FD, 7

FS, 8

JP, 16

LM, 5

ME, 3

PB, 8

RD, 9

ST, 3

This report details sales by new staff who have recently started at our

London offices which are located in:

• Strand

• Oxford Street

• Regent Street

Our new sales staff based in these London offices include:

First name Family name Office Start date

Angel Robles Strand 26/11/2008

Felipe Dorland Regent Street 26/06/2008

Frances Stirland Strand 22/07/2008

Joan Peters Strand 26/11/2008

Maryam Elton Oxford Street 24/11/2008

Phil Blount Oxford Street 24/11/2008

Ricard Dortmund Strand 27/10/2008

Sara Trujillo Regent Street 27/10/2008

Sales performance figures for each member of staff for the first three

months are available on request. Shown below is a summary of the number

of sales made and the value of the sales for week 37. We also show

separately the value of mini tours they sold. The sales summary for week 37

is included here:

Week 37 Sales Query

Staff Sum Of Cost Count Of Week 37 Sales AR £13,726.00 9

FD £10,162.00 7

FS £10,764.00 8

JP £28,678.00 16

LM £7,369.00 5

ME £3,990.00 3

PB £10,887.00 8

RD £11,898.00 9

ST £5,787.00 3

The number of sales made by each member of staff is shown as a chart

here. We would like to congratulate Joan Peters of the Strand office.

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3



© UCLES 2009

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© UCLES 2009

Week 37 Sales

Date Staff Booking Price Number Income 01/01/2009 AR ALMGLP £399.00 7 £2,793.00 01/01/2009 PB JGBEXC £195.00 7 £1,365.00 03/01/2009 ST GCAPRG £599.00 3 £1,797.00 08/01/2009 JP JGBEXC £195.00 3 £585.00 09/01/2009 JP ALMGPL £399.00 4 £1,596.00 09/01/2009 JP GCAPRG £599.00 2 £1,198.00 11/01/2009 LM JGBEXC £195.00 3 £585.00 12/01/2009 RD JGBEXC £195.00 2 £390.00 13/01/2009 FD ALMGPL £399.00 6 £2,394.00 18/01/2009 JP ALMGPL £399.00 4 £1,596.00 23/01/2009 FD ALMGPL £399.00 5 £1,995.00 25/01/2009 PB JGBEXC £195.00 4 £780.00 27/01/2009 RD ALMGPL £399.00 7 £2,793.00 28/01/2009 JP ALMGPL £399.00 6 £2,394.00 30/01/2009 LM ALMGPL £399.00 6 £2,394.00 31/01/2009 AR ALMGPL £399.00 4 £1,596.00 01/02/2009 RD ALMGLP £399.00 2 £798.00 01/02/2009 AR GCAPRG £599.00 2 £1,198.00 02/02/2009 LM ALMGPL £399.00 5 £1,995.00 03/02/2009 FD ALMGPL £399.00 5 £1,995.00 07/02/2009 JP ALMGPL £399.00 4 £1,596.00 07/02/2009 RD ALMGLP £399.00 2 £798.00 09/02/2009 JP JGBEXC £195.00 3 £585.00 13/02/2009 AR ALMGPL £399.00 4 £1,596.00 13/02/2009 LM ALMGLP £399.00 3 £1,197.00 13/02/2009 PB JGBEXC £195.00 3 £585.00 15/02/2009 JP ALMGLP £399.00 6 £2,394.00 17/02/2009 FS ALMGPL £399.00 3 £1,197.00 18/02/2009 RD JGBEXC £195.00 2 £390.00 19/02/2009 LM GCAPRG £599.00 2 £1,198.00 05 August 2007 Page 1 of 3 Name, centre no, candidate no.



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© UCLES 2009

Date Staff Booking Price Number Income 22/02/2009 AR ALMGPL £399.00 3 £1,197.00 22/02/2009 JP GCAPRG £599.00 6 £3,594.00 23/02/2009 RD JGBEXC £195.00 6 £1,170.00 24/02/2009 AR ALMGPL £399.00 7 £2,793.00 27/02/2009 FD JGBEXC £195.00 3 £585.00 28/02/2009 FS JGBEXC £195.00 2 £390.00 28/02/2009 PB ALMGLP £399.00 7 £2,793.00 02/03/2009 PB JGBEXC £195.00 5 £975.00 04/03/2009 FS ALMGLP £399.00 3 £1,197.00 05/03/2009 PB ALMGPL £399.00 5 £1,995.00 05/03/2009 JP ALMGLP £399.00 7 £2,793.00 08/03/2009 JP ALMGLP £399.00 5 £1,995.00 09/03/2009 ME ALMGPL £399.00 3 £1,197.00 13/03/2009 RD ALMGLP £399.00 4 £1,596.00 13/03/2009 FS ALMGPL £399.00 3 £1,197.00 14/03/2009 FS ALMGLP £399.00 3 £1,197.00 15/03/2009 FS ALMGPL £399.00 4 £1,596.00 15/03/2009 PB ALMGPL £399.00 4 £1,596.00 15/03/2009 JP JGBEXC £195.00 6 £1,170.00 16/03/2009 FS ALMGLP £399.00 7 £2,793.00 16/03/2009 AR JGBEXC £195.00 4 £780.00 17/03/2009 FD GCAPRG £599.00 2 £1,198.00 17/03/2009 JP ALMGLP £399.00 4 £1,596.00 18/03/2009 AR ALMGPL £399.00 2 £798.00 18/03/2009 RD ALMGLP £399.00 7 £2,793.00 19/03/2009 FD ALMGPL £399.00 3 £1,197.00 19/03/2009 AR JGBEXC £195.00 5 £975.00 21/03/2009 PB ALMGLP £399.00 2 £798.00 21/03/2009 FS ALMGPL £399.00 3 £1,197.00 22/03/2009 ME ALMGPL £399.00 2 £798.00 22/03/2009 ST ALMGLP £399.00 3 £1,197.00 24/03/2009 JP ALMGPL £399.00 6 £2,394.00

05 August 2007 Page 2 of 3 Name, centre no, candidate no.



© UCLES 2009

Date Staff Booking Price Number Income 26/03/2009 RD JGBEXC £195.00 6 £1,170.00 26/03/2009 ST ALMGPL £399.00 7 £2,793.00 28/03/2009 ME ALMGLP £399.00 5 £1,995.00 29/03/2009 JP ALMGPL £399.00 2 £798.00 29/03/2009 FD ALMGLP £399.00 2 £798.00 31/03/2009 JP ALMGPL £399.00 6 £2,394.00 Total Income £103,261.00

05 August 2007 Page 3 of 3 Name, centre no, candidate no.

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© UCLES 2009

Mini tours booked

Staff Date Booking Number FD 02/01/2009 ALMGPL 7 JP 03/01/2009 ALMGLP 6 AR 05/01/2009 GCAPRG 6 PB 05/01/2009 ALMGPL 7 AR 06/01/2009 ALMGPL 4 AR 10/01/2009 GCAPRG 6 FD 10/01/2009 ALMGLP 2 FS 10/01/2009 ALMGPL 4 RD 10/01/2009 ALMGPL 2 ST 10/01/2009 JGBEXC 4 PB 11/01/2009 JGBEXC 7 RD 12/01/2009 ALMGLP 2 JP 14/01/2009 JGBEXC 2 LM 16/01/2009 ALMGPL 5 ST 17/01/2009 ALMGLP 5 JP 20/01/2009 ALMGLP 3 ME 23/01/2009 ALMGLP 3 JP 24/01/2009 JGBEXC 7 ST 25/01/2009 ALMGPL 3 RD 26/01/2009 JGBEXC 7 RD 26/01/2009 JGBEXC 2 RD 27/01/2009 GCAPRG 6 ST 27/01/2009 ALMGPL 4 JP 28/01/2009 ALMGLP 3 ST 29/01/2009 ALMGLP 5 FD 31/01/2009 ALMGPL 7 Name, Centre no, candidate no

05 August 2007 Page 1 of 1



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fully visible for all fields and column headings 1 mark

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© UCLES 2009

Printout of the second email prepared and ready to send to the autoresponder




Subject line Sales report 1 mark

Message text Here is the Sales report. (and name, etc.) 1 mark

Attachment present Final document (own candidate’s file name) 1 mark











examination.


CIE is publishing the mark schemes for the October/November 2009 question papers for most IGCSE,

GCE Advanced Level and Advanced Subsidiary Level syllabuses and some Ordinary Level

syllabuses.



Candidate name Centre number Candidate number

23/11/2009

© UCLES 2009

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site

Screenshot search web site and file saved 1 mark




23/11/2009

© UCLES 2009

VSH Second Quarter Report

Report presented by a candidate


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23/11/2009

© UCLES 2009

This is our second quarter report for the

specialist holiday bookings that we offer in

Europe, the Caribbean and now in the

Maldives. In the report we will give up to date

information on the chosen locations, sales and

the take up of mini tours. You will see that the

new sales staff who were already performing

well have continued their hard work to ensure

that the season continues to promise great

success. The locations we are using are:

Code Location Hotel

JGBEXL Jersey Excelsior

ALMGPL Almeria Gran Lujo Playa

GCAPRG Grand

Cayman

Paradise Retreat

MALTPG Maldives Paradise Golf

SEYNSG Seychelles Nine South Golf

The Jersey hotel and golf complex is well

established and a favourite with our guests for

short breaks. It uses the beautifully situated

Excelsior hotel on St Brelade’s Bay. Its fine

views and excellent golf facilities attract players

and their guests to return year after year.

Almeria is a favourite escape for the

professional in the cooler months at the end of

the year or in the New Year, but attracts

bookings all year round.

Our new offering is at the Paradise Retreat golf

complex on Grand Cayman. This is such a

beautiful location with facilities offered to the

highest standards and we have been delighted

that it has become such a desirable destination

for our most discerning guests. With its success

established, we have introduced another

special holiday location for this season with yet

one more under development.

The mystery destination is revealed as the

Maldives where a fabulous setting is awaiting

our favoured guests who will be offered the

chance to test this destination in the coming

quarter. Here is a glimpse of what is on offer:

This report details sales by staff at our London

offices. The new sales people who work in the

Strand office are included in this report. They

did particularly well in the first quarter sales

period. They are:

First name Family name Start date

Angel Robles 13/11/2008

Frances Stirland 18/07/2008

Joan Peters 25/11/2008

Ricard Dortmund 17/10/2008

The sales performance for the first half of the

year is shown below as a summary of the

number of sales made and how many guest

tickets were sold. We also show separately the

value of mini tours they sold. The sales

summary for all staff is included here:

N9bookbookings summary

Staff Sum Of Number Count Of N9book

AR 659 146

FD 229 51

FS 248 54

JP 482 105

LM 256 59

ME 105 24

PB 354 72

RD 447 98

ST 304 64

The number of the sales made by each

member of staff is shown as a chart here:

Number of Holidays Sold

AR, 146

FD, 51

FS, 54

JP, 105LM, 59

ME, 24

PB, 72

RD, 98

ST, 64

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23/11/2009

© UCLES 2009

The views of the new staff on their training needs

have been collected and analysed by the Human

Resources Director and plans for training will be

developed to include:

1. Training needs analysis

2. Induction

3. On-the-Job training

4. Off-the-Job training

A full and detailed training plan will be put forward with

our next report. The report will identify the training

needs of all employees in respect of their life long

learning as well as specific areas of expertise for their

current jobs.

Induction will be identified to include familiarisation with

the company and the work place including working

policies, health and safety requirements and initial

software training if needed.

All trainees will be assigned to a mentor who will

guide them in their work. This will be a companion

worker who will help to develop familiarisation of the

new worker with all aspects of day to day operations.

The training will be at the employee’s office and will

take place on a continuous basis.

The company takes customer support very seriously

and off the job training will include college courses in

customer relations, as well as updating specific skills.

This can be seen to be good for the employee and the

company. Experience of the holiday locations may

also be desirable to ensure employees can give

realistic feedback to customers based on experience.

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23/11/2009

© UCLES 2009

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© UCLES 2009

Week 36 for Strand

Staff Date Booking Week Number Tour Income JP 03/04/2009 ALMGPL 36 4 Yes £1,596.00 AR 06/04/2009 ALMGPL 36 5 Yes £1,995.00 RD 15/04/2009 GCAPRG 36 7 No £4,193.00 RD 19/04/2009 JGBEXC 36 3 No £585.00 JP 22/04/2009 ALMGPL 36 4 No £1,596.00 AR 25/04/2009 ALMGPL 36 3 Yes £1,197.00 RD 25/04/2009 ALMGPL 36 5 Yes £1,995.00 AR 28/04/2009 ALMGPL 36 6 Yes £2,394.00 FS 29/04/2009 ALMGPL 36 4 Yes £1,596.00 JP 30/04/2009 GCAPRG 36 6 No £3,594.00 JP 09/05/2009 ALMGPL 36 6 Yes £2,394.00 JP 10/05/2009 ALMGPL 36 6 Yes £2,394.00 JP 10/05/2009 ALMGPL 36 7 Yes £2,793.00 FS 11/05/2009 ALMGPL 36 6 No £2,394.00 JP 14/05/2009 ALMGPL 36 5 Yes £1,995.00 AR 15/05/2009 JGBEXC 36 7 No £1,365.00 RD 15/05/2009 JGBEXC 36 6 Yes £1,170.00 JP 21/05/2009 ALMGPL 36 2 No £798.00 FS 29/05/2009 ALMGPL 36 3 Yes £1,197.00 FS 01/06/2009 ALMGPL 36 2 Yes £798.00 RD 04/06/2009 JGBEXC 36 4 Yes £780.00 AR 05/06/2009 ALMGPL 36 6 No £2,394.00 FS 06/06/2009 ALMGPL 36 6 No £2,394.00 FS 06/06/2009 ALMGPL 36 6 No £2,394.00 AR 11/06/2009 GCAPRG 36 5 Yes £2,995.00 AR 14/06/2009 ALMGPL 36 2 Yes £798.00 JP 14/06/2009 JGBEXC 36 7 Yes £1,365.00 JP 26/06/2009 ALMGPL 36 2 No £798.00 Candidate name, Centre no and candidate no Total Income £51,957.00



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© UCLES 2009

AR tour bookings for week 35

Staff Date Booking Price Number AR 06/01/2009 ALMGPL £399.00 4 AR 02/02/2009 ALMGPL £399.00 5 AR 12/02/2009 ALMGPL £399.00 3 AR 23/02/2009 ALMGPL £399.00 2 AR 01/03/2009 ALMGPL £399.00 3 AR 20/03/2009 ALMGPL £399.00 2 AR 24/03/2009 ALMGPL £399.00 7 AR 26/03/2009 ALMGPL £399.00 2 AR 26/03/2009 ALMGPL £399.00 4 AR 30/03/2009 ALMGPL £399.00 3 AR 02/04/2009 ALMGPL £399.00 6 AR 03/04/2009 ALMGPL £399.00 5 AR 11/04/2009 ALMGPL £399.00 4 AR 16/04/2009 ALMGPL £399.00 7 AR 23/05/2009 ALMGPL £399.00 2 AR 06/06/2009 ALMGPL £399.00 4

AR 06/06/2009 ALMGPL £399.00 4 AR 06/06/2009 ALMGPL £399.00 2 AR 27/06/2009 ALMGPL £399.00 5 Candidate name, Centre number and candidate number


3 new records added 3 marks

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Booking = ALMGPL 1 mark

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© UCLES 2009

Printout of the second e-mail prepared and ready to send to the autoresponder


CC [email protected] [email protected] 2 marks

Subject line Sales update 1 mark

Message text Here is the Sales report. 1 mark

Attachment present final document (candidate’s own file name) 1 mark




0417 INFORMATION AND COMMUNICATION

TECHNOLOGY







examination.






© UCLES 2010

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Contact list

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© UCLES 2010

!"#$%&'()&*$+",,$)%&

Make Model Size Price Skill level Wind condition Use Number Stock item Value Airush Flow 10.0 !818.95 Beginner Medium Kite Surf 2 Yes !1,637.90 Airush Flow 5.0 !698.95 Beginner High Kite Surf 2 Yes !1,397.90 Airush Flow 15.0 !898.95 Beginner Low Kite Surf 2 Yes !1,797.90 Flexifoil Rage 3.5 !230.00 Beginner Medium Buggy / Land Board 3 Yes !690.00 Flexifoil Rage 1.8 !150.00 Beginner High Buggy / Land Board 2 Yes !300.00 Flexifoil Rage 6.0 !330.00 Beginner Low Buggy / Land Board 3 Yes !990.00 Flexifoil Rage 4.7 !280.00 Beginner Medium Buggy / Land Board 2 Yes !560.00 Flexifoil Rage 2.5 !180.00 Beginner High Buggy / Land Board 2 Yes !360.00 Ozone Cult 3.5 !229.95 Beginner Medium Land Board 2 Yes !459.90 Ozone Cult 2.0 !178.95 Beginner High Buggy / Land Board 2 Yes !357.90 Ozone Cult 6.5 !309.95 Beginner Low Buggy 3 Yes !929.85 Ozone Cult 2.5 !204.95 Beginner High Buggy / Land Board 2 Yes !409.90 Ozone Cult 4.5 !264.95 Beginner Medium Buggy / Land Board 2 Yes !529.90 Ozone Instinct Light 3.0 !481.00 Beginner High Kite Surf 2 Yes !962.00 Ozone Instinct Light 7.0 !611.00 Beginner Medium Kite Surf 0 No !0.00 Ozone Instinct Light 12.0 !695.00 Beginner Low Kite Surf 0 No !0.00 Peter Lynn Hornet 4.0 !157.95 Beginner Medium Buggy / Land Board 2 Yes !315.90 Peter Lynn Hornet 3.0 !142.95 Beginner High Buggy / Land Board 2 Yes !285.90 Peter Lynn Hornet 2.0 !114.95 Beginner High Buggy / Land Board 2 Yes !229.90 Peter Lynn Hornet 6.0 !224.95 Beginner Low Buggy / Land Board 2 Yes !449.90

Name, candidate number, Centre number Current Value of Stock !12,664.75

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© UCLES 2010

Special offer on this kite Special offer on this kite Make: Ozone Make: Ozone Model: Access XC Model: Access XC Size: 4 Size: 6 Price: 412.95 Price: 455.95 Wind condition: High Wind condition: Medium Name, candidate number, centre number Name, candidate number, centre number

Special offer on this kite Special offer on this kite Make: Ozone Make: Ozone Model: Access XC Model: Access XC Size: 8 Size: 10 Price: 498.95 Price: 520.95 Wind condition: Medium Wind condition: Low Name, candidate number, centre number Name, candidate number, centre number

Special offer on this kite Special offer on this kite Make: Ozone Make: Ozone Model: Frenzy FX Model: Frenzy FX Size: 7 Size: 11 Price: 635.95 Price: 718.95 Wind condition: High Wind condition: Medium Name, candidate number, centre number Name, candidate number, centre number

Special offer on this kite Special offer on this kite Make: Ozone Make: Ozone Model: Manta II Model: Frenzy FX Size: 10 Size: 13 Price: 749.95 Price: 754.95 Wind condition: Medium Wind condition: Low Name, candidate number, centre number Name, candidate number, centre number

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candidate number and Centre number C:\Users\Desktop\

04/06/2010 Page 5

© UCLES 2010

Power Kite Sports

Draft Report by: name

You may have tired of spending your holiday lying

by the pool and have seen huge kites drifting over

the sea and decide you would like the challenge of

a new sport. You remember the little single string

kites you flew on the beach when you were a child,

but this seems to be a sport in a new dimension!

These kites pull you over the sea and allow you to

make huge jumps into the air. You decide to have

a go and perhaps become hooked on the

adrenaline rush of the world of modern power

kites.

Over the last centuries kites held a fascination for

scientists in their search for a means of transport

using a “heavier than air” machine. Such flight was

thought impossible, which seems strange now in

our age of jet transport, but the development of the

aerofoil shape of the kite wing led directly to an

understanding of powered flight. Kites were used

for scientific experiments, for rescue and had a

role in war.

Kites again attracted attention in the 1950s and

1960s when Francis Rogallo developed a

completely flexible kite, with no rigid supporting

spars. Instead of spars, this kite uses the wind

itself to hold it open and maintain its shape.

Rogallo was an aeronautical engineer working for

NASA. He was searching for a controllable

recovery system for spacecraft. This kite was the

first to be developed with the assistance of wind

tunnel testing, and is an indication of how far kites

have come since they were simply a child's toy.

Today there is an experimental ship which uses a

kite to supplement its power and to save fuel.

Traction power kites offer some of the fastest

growing sports in the world. These include power

kiting activities such as kite surfing, kite buggies,

snow kiting, land boarding and paragliding. These

sports all relate to existing sports but use wind to

power the vehicle.

Before you use a kite to ride, you need to learn to

fly it. A two line kite is easy to learn to fly. One line

is attached to each wrist and you pull the left one

to make the kite go left. Pull the right strap and the

kite goes to the right. Landing these types of kites

requires sending the kite to the edge of the

window, making sure it is low in the window, and

letting it land on the ground. The “window” is the

cone shaped area down wind in front of you. At the

top of the window the kite flies high and to the

sides it will fly lower.

A four line kite is needed

for surfing, boarding,

gliding, etc. The top two

lines are the power lines

and the bottom two provide

the brakes. The lines are

connected to a handle or

bar, and, by pulling on the

power lines, the kite will

take off and rise. Pulling

the brake lines causes the

kite to come down and

land. It is possible to launch

and land most of these kites without the assistance

of another person. Once you can launch, land and

fly your kite safely, you can learn to use the power

of the wind to pull you in your chosen vehicle.

Here are some basic safety rules that you should

always follow:

• Do not attempt to learn power kiting

without training

• Insure yourself with third party insurance

• Always wear safety protection (helmet and

pads)

• Never fly near power lines, roads, airports,

or trees

• Never fly in stormy weather

• Never touch the lines of a kite when under

tension

• Never fly upwind of a group of people

• Never over estimate your own ability

• Use kite killers

• Never fly attached to a fixed point!

If you follow all these rules, you will also maximise

your chances to have a great time flying your kites!

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04/06/2010 Page 6

© UCLES 2010

Although you will probably start with a small kite,

you may soon want a larger or more powerful one.

Here are some small kites suitable for a beginner,

some of which will still be suitable as you progress

to intermediate skills:

J10kites Query1 Model Size Use

Rage 1.8 Buggy / Land Board Cult 2.0 Buggy / Land Board Hornet 2.0 Buggy / Land Board Reactor 2.2 Buggy Blurr 2.5 Buggy Cult 2.5 Buggy / Land Board Rage 2.5 Buggy / Land Board Reactor 2.9 Buggy Hornet 3.0 Buggy / Land Board

For kite surfing you need a special surf board as

well as a suitable kite. These are generally large in

area, and need to be inflatable to float on the

water. You will probably need help to launch this

type of kite. Once you can surf, you can achieve

exhilarating speeds over the water and then learn

to jump and perform aerial acrobatics.

Talk to any kite surfer and they will all recommend

that you get professional lessons before you take

to the seas. Not only will this enhance your safety

and that of others too, but it will give you the

chance to try kite surfing without spending lots of

money on kit you may not use. We help you to

organise your holiday and suitable courses.

Here are some courses you might want to take:

If you do not want to surf with your kite, there are

several other sports you can take up. These

include land boarding, snow kiting, buggy racing

and paragliding. These sports generally match a

similar sport so that a land board is similar to a

skate board and for snow kiting you use a board

similar to a snow board.

A kite buggy is a light, purpose-built vehicle

powered by a traction kite (power kite). It is similar

to a land yacht, but the driver steers the single

front wheel with his feet, while he controls the kite,

usually attached on a harness, with his arms. The

speed achieved in kite buggies by skilled drivers

can range up to around 110 km/h (70 mph), hence

protective clothing, including a safety helmet, is

commonly worn. The kite buggy was probably

invented in China around the 13th century. It was

introduced by George Pocock in the UK in 1827

and kite buggies have been available commercially

in the USA and UK since the late 1970s.

Warm air thermal currents are used to paraglide.

The pilot who knows how to read the atmospheric

conditions can soar into the sky and hang in the air

for several hours. They may watch the birds of

prey circling in the thermals and follow their lead.

The experience is said to be extraordinary, with

sounds of voices curiously clear above villages

and the scents of pine forests carried up on the air.

With all these sports you may take them up just for

fun, or you may take part in competitions if you

become serious. You might take up kite surfing at

resorts in Egypt, or book a snow kiting holiday to

Norway. You might kite with your buggy in the

sand dunes of Dubai, or paraglide from the

mountains in the USA.

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04/06/2010 Page 7

© UCLES 2010

The following chart indicates the growing popularity

of kite sports:

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