PCC Tenant Services Manual - Updated Tenant Services Manual15.pdf · Direct pick‐ups can be scheduled with FedEx by calling 1‐800‐463‐3339 and UPS at 1‐800‐742‐5877

Tenant Manual

PCC Tenant Manual 2

TableofContents Welcome to Pleasanton Corporate Commons ...................................................................... 3 General Information ............................................................................................................... 4 Hines Property Management Office .................................................................................. 4 Building Access Information ............................................................................................... 4 Access Cards ..................................................................................................................... 4 Keys & Locks ..................................................................................................................... 5 After Hours Air/Heat Information ...................................................................................... 5 AWARE Work Order System ............................................................................................... 5 Campus Recycling Program ................................................................................................ 6 Emergency Procedures ...................................................................................................... 6 Janitorial Service ................................................................................................................ 7 Mailboxes ........................................................................................................................... 8 Parking Programs ............................................................................................................... 8 Alternative Fuel Vehicle Parking ...................................................................................... 8 Carpool Program .............................................................................................................. 8 Electric Vehicle Charging Stations .................................................................................... 8 Pest Management Program ............................................................................................... 9 Security ............................................................................................................................... 9 Shower and Locker Facilities .............................................................................................. 9 Signage Information ........................................................................................................... 9 Tenant Contact Information ............................................................................................ 10 Tenant Insurance Requirements ...................................................................................... 11

Vendor / Contractor Reference ........................................................................................... 12 Tenant Service Contractor Information ........................................................................... 12 Contractor Approval Process ......................................................................................... 12 Phone/Electrical Room Access ....................................................................................... 12 Pre‐Approved Vendors/Contractors ................................................................................ 12

Building Rules and Regulations ............................................................................................ 14 Moving Rules and Regulations ............................................................................................. 17 Elevator Use ..................................................................................................................... 18

Campus And Area Amenity Information .............................................................................. 19 Banks ................................................................................................................................ 19 Health & Fitness Centers .................................................................................................. 19 Hotels ............................................................................................................................... 19 Restaurants & Catering .................................................................................................... 19 Transportation ................................................................................................................. 20 Other Amenities ............................................................................................................... 20 Amenities Map ................................................................................................................. 21

PCC Tenants.......................................................................................................................... 22 APPENDIX ............................................................................................................................. 29

PCC Tenant Manual 3

Welcome to Pleasanton Corporate Commons! We look forward to a long and productive relationship with you. Please let us know how we can help as you settle into your new office space. We are happy to provide any information or services that you may require to make the transition into your suite as smooth as possible. This Tenant Services Manual was designed to answer many of the immediate questions you may have about the property, building regulations, policies and operating procedures. You will find most of your day‐to‐day questions answered in the first section, “General information”. The sections entitled “Building Rules & Regulations” and “Moving Rules & Regulations” provide you with the official policies upheld by the property. This information is available as a resource as well as to give you an understanding of how the property is managed. Pleasanton Corporate Commons’ proximity to interstate 580 and 680 makes access to the campus convenient to/from any direction. The “Area Amenity Information” section highlights some local amenities that you may enjoy. Included in the Appendix is the Emergency Procedures Guide which will provide you with important information regarding the building emergency procedures. The complete “Life Safety Plan” is distributed at the Annual Floor Warden Training. The Appendix also includes the most common forms that you will need during your tenancy. These forms may be duplicated for your use. Hines takes great pride in providing high‐quality tenant services and responsive attention to building maintenance and tenant requests. We encourage you to work with us to uphold these goals by offering your feedback at any time on how we can improve your tenant experience. Sincerely, The Hines Property Management Team

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GENERAL INFORMATION

HINES PROPERTY MANAGEMENT OFFICE

Campus Website: www.pleasantoncorp.com 6200 Stoneridge Mall Road, Suite 130 Pleasanton, CA 94588 925‐734‐8400 925‐734‐8408 Fax The Property Management Office is located on‐site in Suite 130 of the 6200 Building. Please do not hesitate to contact any one of the Management Team for any issues regarding Pleasanton Corporate Commons at (925) 734‐8400. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Hines employs a competent team of professionals dedicated to the comfort, efficiency, and aesthetic appeal of the buildings and campus. The following individuals make up the property management staff:

Greg Scharlemann Property Manager [email protected] Katy D’Albora Management Assistant [email protected] Jenee Young Receptionist [email protected] Becky Mose Staff Accountant [email protected] Eric Enstrom Engineering Manager 925‐734‐8400 Bob Sells Engineer 925‐734‐8400 Mike Valent Engineer 925‐734‐8400

BUILDING ACCESS INFORMATION

ACCESS CARDS Building lobby doors are open Monday through Friday from 7 a.m. to 6 p.m. For access to the building after hours or on the weekends for Buildings 6200 & 6210, please request a building access card using the “Key, Lock & Access Card Request” form found in the Appendix or on the PCC website. The Property Management Office will provide one complimentary access card per employee when your company initially moves into Pleasanton Corporate Commons. Subsequent access cards will be billed back to employers at a cost of $10.00 per card (price subject to change).

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KEYS & LOCKS The Property Management Office will provide one complimentary key per employee when your company initially moves into Pleasanton Corporate Commons. Subsequent keys will be billed at $4.00 per key (price subject to change). Should you require additional keys or a lock change for your space at any time during your tenancy, the designated Day Contact or Executive Contact must submit a “Key, Lock & Access Card Request” form located in the Appendix or on the PCC website. In order to ensure proper access for emergency personnel, under no circumstances are you allowed to directly call a locksmith to the premises. If a lock is rekeyed without the knowledge of the Hines Property Management Office, repining will be at tenant’s expense.

AFTER HOURS AIR/HEAT INFORMATION

Overtime Heating Ventilation & Air Conditioning (HVAC) is a building specific charge that is calculated based on the type of equipment in each building, electricity, maintenance, and depreciation. Each suite is metered for overtime use, and charges will appear on monthly invoices. After hours HVAC requests can be entered through the Genea Energy Services Platform. Instructions for the Genea Platform can be found in the appendix. The per hour cost is $30 per hour for ½ the floor. These rates are subject to change as PG&E electricity charges fluctuate.

AWARE WORK ORDER SYSTEM

Pleasanton Corporate Commons uses the Aware Manager online platform for tenants to enter and track work orders (ie. lights out, too cold/hot, etc.). The Tenant Day Contact will be set up with access to the system upon move‐in. Day Contacts can access this website at http://hines.awaremanager.com/stoneridge. Instructions for the Aware Manager can be found in the appendix. All work orders issued after 4:45 p.m. will be processed the following business day. Should a work order require immediate attention please call the property management office at 925‐734‐8400.

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CAMPUS RECYCLING PROGRAM

Pleasanton Corporate Commons is a green campus and has implemented a campus wide recycling program as a way to protect the environment and preserve natural resources. At PCC, we encourage recycling by using cans under desks for mixed paper recycling only while trash and compost bins are placed in kitchens and other central locations.

Tenants are responsible for providing the following items for their suites: • Compost Bins(green cans) for kitchens, break rooms, and/or central locations • Mixed Paper Cans for under desks and/or central locations • Mixed Recycling Cans for kitchens, break rooms, &/or central locations • Non‐Recyclable Trash Cans for kitchens, break rooms, &/or central locations

The recycling program works as follows: • Cardboard – All cardboard should be flattened, marked “Trash/Basura”, and

placed in a cardboard bin in the break room/kitchen or central location for our janitorial staff to recycle.

• Compost – Lined green cans placed in kitchens or central locations collect all compostable items including: food waste; floral/plant trimmings; paper food wrappers; waxed cardboard containers; used napkins & paper towels; paper plates, food containers, & cups; and plastics that say compostable/biodegradable.

• Mixed Paper – Unlined cans under desks collect all paper items (not required to be shredded by your company) including: white/colored paper, newspaper, unwanted mail, post‐it notes, envelopes, magazines, etc.

• Mixed Recycling – Lined recycling cans are placed in kitchens and break rooms to collect: glass bottles & jars; aluminum foils; aluminum, steel & tin cans; narrow‐neck plastic bottles & jugs; and wide‐mouth plastic containers.

• Non‐Recyclable Trash – Lined cans are placed in kitchens or central locations for items that cannot be composted or recycled. Cans under desks are used for mixed paper recycling only.

• Batteries/Cell Phones/Toner Cartridges – Designated recycling bins are located in the mailrooms of the 6200 & 6210 Buildings.

EMERGENCY PROCEDURES

A complete Life Safety Plan is updated annually and distributed at the Annual Floor Warden Training. Life Safety Plans are available upon request to all employees. The Plan is also posted on the PCC website. An abbreviated version of the emergency procedures is also available. This tri‐fold brochure included in the Appendix is a valuable reference that highlights each major type of building emergency. Each tenant should maintain a minimum of one Floor Warden per 5,000 square feet of occupied space. Hines is happy to address any emergency or safety related concerns at any time.

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JANITORIAL SERVICE

Hines provides janitorial service to all tenants in the building through our Day Cleaning program. Between the hours of 7:30 a.m. and 5:30 p.m., we have day janitorial staff available to clean restrooms, lobbies, and tenant spaces. The janitorial service provided by the building consists of the following: Daily

• Remove recycling from each desk/office • Remove compost, recycling, and trash from kitchen/break room areas • Hand dust or wipe clean horizontal surfaces • Spot clean partition glass, wall switches and doorknobs • Remove finger marks and smudges from vertical surfaces • Broom sweep high traffic areas • Dust mop all VCT or tiled areas • Restrooms cleaned and re‐stocked

Weekly (performed by night cleaners) • Dusting of all cleared surfaces • Vacuum common areas, high traffic areas, offices, and corridors

Periodically (performed by night cleaners) • High dusting • Machine buff all non‐carpet floors. Strip and recoat, as necessary • Carpet spot cleaning

The janitorial staff has instructions not to disrupt papers, notes, files, telephones or computer equipment while performing their nightly cleaning and dusting. Only exposed horizontal surfaces will be wiped down as scheduled. The following specialized services can be provided, at an additional cost, upon request:

• Carpet shampooing • Interior partition glass cleaning • Dishwasher service • Refrigerator cleaning • Microwave cleaning

Interior perimeter window cleaning occurs annually and exterior window washing occurs semi‐annually. Your office will be notified when this has been scheduled. We can arrange to have interior windows cleaned aside from the regularly scheduled cleaning; however an additional charge for this service will be incurred.

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MAILBOXES

All buildings have a mailroom with mailboxes specific to each tenant. New tenants need to go to the main Pleasanton Post Office located at 4300 Black Avenue at Santa Rita Road to request to have their mailbox rekeyed. The cost is $40. The post office is open weekdays from 8:30 a.m.‐5:00 p.m. An alternative closer branch of the Post Office is located at 4682 Chabot Drive at Gibraltar Drive and is open weekdays from 9:00 a.m.‐5:00 p.m. Mail is delivered and picked up Monday‐Saturday around noon. Direct pick‐ups can be scheduled with FedEx by calling 1‐800‐463‐3339 and UPS at 1‐800‐742‐5877. FedEx is located at 7275 Johnson Drive (cross street is Stoneridge Drive) and is open weekdays from 8:00 a.m.‐7:30 p.m. UPS is located at 7172 Regional Street in Dublin (cross street Dublin Blvd) and is open weekdays from 8:30 a.m.‐6:30 p.m.

PARKING PROGRAMS

In an effort to reduce pollution caused by automobiles, Pleasanton Corporate Commons offers preferred parking and amenities for carpool & alternative fuel vehicles on campus.

ALTERNATIVE FUEL VEHICLE PARKING Preferred parking is offered to alternative fuel vehicles on campus. An application or permit is not required. The reserved spaces are marked with “Alt Fuel” and will be patrolled by Security. Qualifying vehicles include electric, hydrogen fuel cells, hybrids and bio‐diesels.

CARPOOL PROGRAM Reserved carpool spaces are available by permit only. Carpool permits are available to all employees ridesharing with two or more employees of the campus. The carpool spaces are patrolled by security, and participants may not park in carpool spaces on days that they do not carpool. Each carpooling vehicle will be issued a permit, which must hang from the rearview mirror while parked in a carpool space. To apply for the carpool program, please contact the Hines Property Management Office or visit the PCC website.

ELECTRIC VEHICLE CHARGING STATIONS Pleasanton Corporate Commons has four EV Charging Stations available for employees of the campus. There are two EV Charging Stations located next to each of Building 6200 & 6210’s utility islands. Currently there is no cost to use the charging stations. All EV Charging Station users should only park at the station while their vehicle is charging. Vehicles should be moved from the station once the charging is complete to allow usage to other vehicles.

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PEST MANAGEMENT PROGRAM

PCC currently contracts through Orkin Pest Control for the elimination of pests from the campus. Orkin takes care of the exterior of the buildings, but we need your help to prevent pests from entering the buildings. By keeping food in sealed containers, not over‐watering plants and reporting any pests immediately, you can keep these pests away from PCC. Also, if any pests are found in your area, it is helpful if these pests are killed and retained so the Orkin technician knows what the pest is. We use green pesticides in and outside the buildings. If you would like to know exactly what is used, all MSDS sheets are available in the building office. Please contact Greg Scharlemann in the building office at 925‐734‐8400 for more information. The following are baits/chemicals which could be used on‐site: Niban‐FG, Maxforce (Ant Bait, Roach Killer Sm Bait Stations), EcoExempt IC2 & Contrac.

SECURITY

On‐site security is present at Pleasanton Corporate Commons Monday – Friday 6am‐10pm and Saturday 8am‐4pm. In the evening several drive‐by patrols are conducted, during these patrols the parking lots are checked along with the main building doors. If you have a security concern outside of the on‐site hours, please call Security at 925‐382‐1590. You will either be able to reach a guard or be directed to a second number for assistance. Please note that guards will NOT provide building access to anyone unless it is prearranged with the Hines Property Management Office. You must have your own building access card or code and your own office key in order to gain entry into your office after business hours. Security guards will deny any requests for access regardless of whether or not identification is provided. Please anticipate any after‐hours access requirements and make appropriate arrangements in advance.

SHOWER AND LOCKER FACILITIES

Located in the first floor restrooms of all buildings, lockers and showers are available for tenant use. Employees may use the facilities at any time during business hours. Please note lockers are for day use only. Locks found on lockers over one week will be removed.

SIGNAGE INFORMATION

Each tenant is provided a complete set of building standard signage upon arrival at Pleasanton Corporate Commons. This includes a building lobby directory, a floor directory strip, and a suite plaque sign outside your main suite door. To request your initial signage, or a change to your existing signage, please submit the “Signage Request” form located in the Appendix. Changes to existing signage will be billed to the tenant.

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TENANT CONTACT INFORMATION

Maintaining accurate contact information is imperative for keeping you up‐to‐date and informed about the property. The Tenant Contacts form, located in the Appendix, may be filled out and submitted at any time to indicate changes or updates to your requested contacts. The following descriptions may be used as a guide when completing the attached forms. Please note that one individual may serve as the contact in several areas. It is also important to remember that the Executive and Day Contacts must be located on‐site. Executive Contact: These individuals are designated as the primary contact in the event of a building emergency, i.e. earthquake, fire, bomb threat, etc. Due to the extreme importance of fast and efficient notifications, it is imperative that this information is current and accurate. The names you provide should have the authority to make decisions on building evacuations and any other life safety measures mandated by the situations. Day Contact: These individuals are authorized by your firm to call in day‐to‐day maintenance requests as well as special or overtime service. They are authorized to place requests, which may involve a billback charge to your company. These individuals are our primary contacts for day‐to‐day communication and should be limited to one or two people to ensure that we are able to respond to your requests effectively. Lease/Rent Contact: This individual is responsible for your office location with authorization to receive and process notifications regarding rent/lease issues. Rent letters and reconciliation letters are sent to this individual as well. Receipt of Invoices: This individual is responsible for receiving and processing monthly invoices for above standard services. IT Contact: This individual is designated as the primary contact for any IT issues.


TENANT INSURANCE REQUIREMENTS

All tenants of Pleasanton Corporate Commons must have a valid Certificate of Insurance on file with the Property Management Office. Please make sure that the certificate is completed in accordance with the information and limits of liability stated below:

Certificate Holder: Hines Interests Limited Partnership 6200 Stoneridge Mall Road, Suite 130 Pleasanton, CA 94588

Additional Insured: Hines Interests Limited Partnership 6200 Stoneridge Mall Road Investors LLC

UBS Realty Investors LLC

Coverage: As Required in the Lease Agreement Please note that these policies may not be cancelled or changed without the delivery of a thirty (30) days written notice to Hines.


VENDOR / CONTRACTOR REFERENCE

TENANT SERVICE CONTRACTOR INFORMATION

All vendors or contractors hired to perform services in the Building must be approved by the Hines Property Management Office.

CONTRACTOR APPROVAL PROCESS The approval process for tenant contractors includes procurement of an accurate and complete Certificate of Insurance on file with the Property Management Office for each contractor. The Certificate of Insurance Requirements are outlined in the Appendix. Insurance certificates will be kept in the management office until they expire. It is the tenant’s responsibility to ensure that certificates are up to date. To help expedite the process please inform Hines of any contractor work within 24 hours, allowing for approval prior to their arrival at the Building.

PHONE/ELECTRICAL ROOM ACCESS All phone or electrical service vendors must check out a key to phone rooms or electrical rooms in the Hines Property Management Office. Keys are not checked out without the approval of the Tenant requesting the service.

PRE‐APPROVED VENDORS/CONTRACTORS

The following list of Vendors and Contractors regularly do business at Pleasanton Corporate Commons. If you intend to use one of these service providers, you will still need to call the Hines Property Management Office to confirm that the company’s insurance coverage is up to date and accurate. Phone/Data/Telecommunications

AT&T 800‐750‐2355 Com Connect 510‐566‐8074 Webcom Inc. 650‐394‐4488

Moving Companies

Cor‐O‐Van 925‐829‐8220 Nor Cal Moving 510‐357‐7111

Construction/General Contracting

WCI GC 925‐256‐5900 Blueline Associates 925‐462‐2200

Server Room HVAC Maintenance Legacy Mechanical 925-820-6938 AC Logix 925-479-9991

Electrical

Cansino Electric 925-485-5959 Diablo Electric 925-463-3001 EMT Electric 209-599-3629

Plumbing

Frank Bonetti Plumbing 510-590-2065 Valley Plumbing 925-462-1639 SG Plumbing 510-828-5977

Fire Alarm Systems

Siemens 510-783-6000 Flooring

DS Baxley & Co 925-371-3950 Painting

Alpha-Omega Painting 925-634-3442 Russell Hinton 415-206-0150 Varsity Painting 925-937-0434

Security Systems Netronix 408-489-1358


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BUILDING RULES AND REGULATIONS

Sidewalks, doorways, halls, stairways, vestibules and other similar areas shall not be obstructed by Tenant or used by them for any purpose other than ingress to and egress from their respective Leased Premises, and for going from one part of the Building to another part. Tenant shall not store or permit the storage or placement of goods or merchandise in or around the common areas surrounding the Premises. No displays or sales of merchandise shall be allowed in the parking lots or other commons areas. Signs, advertisements, graphics, or notices visible in or from public corridors shall be subject to Landlord’s written approval. Nails, screws, and other attachments to the Building require prior written consent from Landlord. All window coverings installed by Tenant and visible from outside of the Building require the prior written approval of Landlord. Plumbing fixtures shall be used only for their designated purpose, and no foreign substances of any kind shall be deposited therein. Damage to any such fixture resulting from intentional misuse by Tenant or any employee or invitee of Tenant shall be repaired at the expense of Tenant. Tenants are responsible for facilitating their own telecommunications and data (tele/data) cabling. This process includes: bringing up the tele/data wiring from the first floor MPOE (main point of entry) tele/data closet, to the individual wing’s telephone riser closet, up to the telephone closet on the Tenant’s floor. Furthermore, please be aware that all contractors and technicians rendering any installation service to Tenant shall be referred to Landlord for approval and supervision prior to performing services. This applies to all work performed in the Building, including, but not limited to, installation of telephone, telegraph equipment and electrical devices, as well as, all installations affecting floors, walls, woodwork, windows, ceilings, and any other physical portion of the Building. Movement in or out of the Building of furniture, office equipment, or other bulky material, which requires the use of elevators, stairways, or building entrance and lobby shall be restricted to hours established by Landlord. All such movement shall be under Landlord’s supervision, and the use of an elevator for such movements shall be restricted to the Building’s freight elevators. Prearrangements with Landlord must be made regarding the time, method, and routing of such movement, and Tenant shall assume all risk of damage to articles moved and injury to persons or public resulting from such moves. Landlord shall not be liable for any acts or damages resulting from any such activity. Deliveries of water, soft drinks, newspapers, or other such items to any Leased Premises shall be restricted to hours established by Landlord and made by use of the elevator designated for such use by Landlord. All goods, including material used to store goods, delivered to the Premises of Tenant shall be immediately moved into the Premises and shall not be left in parking or receiving areas overnight.

Pleasanton Corporate Commons – Building Rules And Regulations

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Any damage done to the Building by the movement of Tenant’s property, or done by Tenant’s property while in the Building, shall be repaired at Tenant’s expense. No person shall go on the roof without Landlord’s permission. Corridor doors, when not in use, shall be kept closed. As directed by the Fire Code, doors are not allowed to be propped open at any time. Nothing shall be swept or thrown into the corridors, halls, elevator shafts, or stairways. Tenant shall cooperate with Landlord in maintaining Leased Premises. Tenant shall not employ any person for the purpose of cleaning the Leased Premises other than the Building’s cleaning and maintenance personnel. No cooking shall be done in the Leased Premises, except in connection with convenience lunch room or beverage service for employees and guests (on a non‐commercial basis) in a manner which complies with all of the provisions of the Lease and which does not produce fumes or odors. Tenant shall not install any food, soft drink or other vending machine within the Leased Premises, without Landlord’s prior written consent. Tenant shall not permit any animals, including, but not limited to, any household pets (but excluding service animals, which are permitted), to be brought or kept in or about the Premises, the Building, the Project or any of the common areas. ‘Smoking’, as used herein, shall be deemed to include the use of e‐cigarettes, smokeless cigarettes and other similar products. All rules and regulations set forth applicable to smoking also apply to the use of e‐cigarettes, smokeless cigarettes and other similar products. Smoking in any form is prohibited inside the premises and within 25 feet of each entry. No machinery of any kind shall be operated by Tenant in the Leased Premises without the prior written approval of the Landlord. Business machines and mechanical equipment belonging to Tenant which cause noise or vibration that may be transmitted to the structure of the Building, to such a degree as to be objectionable to Landlord or other tenants, shall be placed and maintained by Tenant, at Tenant’s expense, on vibration eliminators or in noise‐dampening housing or other devices sufficient to eliminate noise or vibration. Tenant shall not use or keep on its Leased Premises any kerosene, gasoline, or inflammable or combustible fluid or material other than limited quantities reasonably necessary for the operation and maintenance of office equipment. Tenant shall not use or keep any noxious gas or substances in the Leased Premises, or permit the Leased Premises to be used in a manner offensive or objectionable to Landlord or other occupants of the Building by reason of noise, odors, or vibrations, or interfere in any way with other Tenants or those having business therein.

Pleasanton Corporate Commons – Building Rules And Regulations

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Tenant shall not tamper with or attempt to adjust temperature control thermostats in the Leased Premises. Landlord shall make adjustments to thermostats as required to attain a 72 to 74 temperature. Tenant shall not use any method of heating or air conditioning other than that supplied by Landlord without the consent of Landlord. Tenant shall comply with all requirements necessary for the security of the Leased Premises. All keys & locks shall be provided by Landlord. Landlord will furnish Tenant with a reasonable number of initial keys for entrance doors into the Leased Premises, and may charge Tenant for additional keys, thereafter. All such keys shall remain the property of the Landlord. Tenant shall not alter any lock or install any new locks or bolts on any door in the Leased Premises without prior consent of the Landlord. Upon termination of this Lease, Tenant shall surrender to Landlord all keys to the Leased Premises, and give to Landlord the combination of all locks for safes and vault doors, if any, in the Leased Premises. If Tenant does not return all Tenant Master Keys, the Tenant will be charged to rekey the Leased Premises. Landlord retains the right, without notice or liability to any Tenant, to change the name and street address of the Building. Tenant shall not disturb, solicit or canvas any tenant or other occupant of the Building or the Project and shall cooperate to prevent the same. Tenant shall comply with the Building’s trash, recycling and compost programs as defined and changed from time to time. Tenant shall park motor vehicles in Parking Areas designated by Landlord except for loading and unloading. During those periods of loading and unloading, Tenant shall not unreasonably interfere with traffic flow around the Building or the Project and loading and unloading areas of other tenants. Tenant shall not park motor vehicles in designated Parking Areas after the conclusion of normal daily business activity. The Building hours of operation are (excluding holidays): 7:00 A.M. to 6:00 P.M. Monday through Friday Landlord reserves the right to rescind and/or modify any of these rules and regulations and to make future rules and regulations required for the safety, protection, and maintenance of the Building, the operation and preservation of good order thereof, and the protection and comfort of the tenants and their employees and visitors. Such rules and regulations, when written and delivered to Tenant, shall be binding.


MOVING RULES AND REGULATIONS

The following procedures must be adhered to and completed prior to any movement of oversized/heavy items, materials, furniture or equipment into or out of the Building. The Tenant must notify the property management office as soon as a move is planned and at least 48 hours in advance of any move. The Tenant is responsible for ensuring that the moving/delivery company provides a valid Certificate of Insurance to Hines. Protection of the Building premises is required during any move‐in/move‐out by the Tenant or the dispatch/delivery of oversized/heavy or bulky items and is at the expense of the Tenant and/or freight, moving or delivery company. The Tenant is responsible for seeing that the moving/delivery company signs‐off on, and adheres to, the prescribed rules and regulations regarding any move or delivery/dispatch of equipment. The protection of Building corridors, doors, stairwells, elevators, floor coverings, public areas, lobbies and service areas is the responsibility and the expense of the Tenant and/or their moving/freight company. Normal movement of oversized/heavy material delivery by Tenants shall be performed after business hours. Use of the elevators and stairwells must be reserved in advance through the Property Management Office. Protection of building floor coverings by masonite or plywood along the prescribed route of movement through the Building as outlined by the Property Management Office is required. Complete and total protection of elevator lobbies, building corridors, and corridor doors by cardboard, plywood or other pre‐approved materials by the Property Management Office is required. The protection of elevator and entrance doorframes by two‐by‐four boards or other approved materials at 90‐degree angles secured to the doorframe is required. The protection of elevator cab walls and flooring with masonite or plywood in addition to a soft “cushion” pad is required.


The movement of materials, furniture and all other items is limited only to those corridors, stairwells, elevators, and service areas designated by the Property Management Office. Any move found to be in violation of any of the above rules and regulations will be terminated until the violation is corrected. Any and all debris generated from the move is the responsibility of the Tenant or their moving contractor to dispose of immediately. This refers specifically to packing materials. The Building’s trash containers may not be used for disposing such materials. Pathways to elevators should at no time be obstructed.

ELEVATOR USE The left most elevator (when facing the elevator bank) is considered the freight elevator for each building. All moving must take place through the building stairwells or this single elevator cab. Each building’s freight elevator dimensions are provided below:

Door Height 8’ 4” Door Width 3’ 6” Cab Height 9’ 9 ½” Cab Width 6’ 8” Cab Depth 5’ 5 ¼” Diagonal Clearance 11’ 8”

Moving Hours: Monday through Thursday, 6:00 p.m. – 7:00 a.m. Friday 6:00 p.m. – Monday 7:00 a.m.

Business hour deliveries (7:00 a.m. – 6:00 p.m.) are limited to one (1) elevator load per day. Moving any type of furniture (file cabinets included) is prohibited during business hours.

ALL MOVE‐INS/MOVE‐OUTS MUST BE SCHEDULED IN ADVANCE with Hines to avoid conflicts and to provide elevator protection.

Protection: Hines will arrange to have the freight elevator padded on your behalf. However, the moving companies must provide masonite to cover the ground floor lobby from the loading entrance to the elevator and floor corridors from the elevator lobby to the entrance door of the tenant space.

Corner boards must be provided on all door jambs, including elevators.

Carpeted floor of elevator must be covered with masonite.

Walk‐off plates must be provided to protect door thresholds on all floors.


CAMPUS AND AREA AMENITY INFORMATION

BANKS

Four banks surround the Stoneridge Mall: Chase ‐ 5800 Stoneridge Mall Road US Bank ‐ 5870 Stoneridge Mall Road Wells Fargo ‐ 5798 Stoneridge Mall Road Westamerica Bank – 5700 Stoneridge Mall Road

Various ATMs are located in Stoneridge Mall.

HEALTH AND FITNESS CENTERS

Showers available on the first floor of each building on campus.

24 Hour Fitness 4770 Willow Rd, Pleasanton 925‐463‐1515 ClubSport 7090 Johnson Dr, Pleasanton 925‐463‐2822

HOTELS

Sheraton Pleasanton Hotel 5990 Stoneridge Mall Dr, Pleasanton 925‐463‐3330 Marriott Pleasanton 11950 Dublin Canyon Rd, Pleasanton 925‐874‐6000 Larkspur Landing 5535 Johnson Dr, Pleasanton 925‐463‐1212 Holiday Inn 6680 Regional St, Dublin 925‐828‐7750 DoubleTree by Hilton Hotel 7050 Johnson Dr, Pleasanton 925‐463‐8000 Four Points by Sheraton 5115 Hopyard Rd, Pleasanton 925‐460‐8800 Hyatt House Pleasanton 4545 Chabot Dr, Pleasanton 925‐730‐0070

RESTAURANTS & CATERING

Specialty’s Café & Bakery 6200 Stoneridge Mall Rd, Suite 130 Wall Street Café 7140 Stoneridge Mall Rd, Suite 155 925‐734‐8071 Buckhorn Grill Stoneridge Mall 925‐463‐2825 The Cheesecake Factory Stoneridge Mall 925‐463‐1311 PF Chang’s Stoneridge Mall 925‐224‐9916 Casa Orozco 7995 Amador Valley Blvd, Dublin 925‐828‐5464 Taco Bell, Togo’s, World Burrito 5556 Springdale Ave (beside JCPenney Home) Checkers Corporate Catering 925‐968‐1121


TRANSPORTATION

BAY AREA RAPID TRANSIT (BART) Pleasanton Corporate Commons is .25 miles from the West Dublin/Pleasanton BART station. It is located at 6100 Stoneridge Mall Road (entrance is through the BART parking garage). West Dublin/Pleasanton to San Francisco’s Embarcadero station is 43 minutes & costs $5.50 (as of May 1, 2013). Schedules, maps, and fare information are available online at www.bart.gov.

WHEELS BUS SERVICE Wheels provides local bus service that runs from the Pleasanton ACE Station to Pleasanton Corporate Commons and other points in the area. The bus stop is located one block from PCC. For schedule information please contact Hines or visit: http://transit.511.org/accessible/schedules/RouteInfo.aspx?cid=WH&rte=43971.

DISCOUNTED BUS TICKETS Discounted bus passes are available for purchase in the Property Management Office (Bldg 6200 Suite 130). FareBuster Tickets ‐ A discount 10‐ride ticket book for $16 (a 20% savings) of one‐way tickets have no expiration date and are valid on any regular route Wheels or Tri‐Valley Rapid bus.

GUARANTEED RIDE HOME The Guaranteed Ride Home Program is a commuter benefit available to all Alameda County employers and employees free of charge. It guarantees a ride home (taxi or rental car) in case of an emergency to individuals who have made the effort to avoid commuting alone in their car. Employers must pre‐enroll in order to offer this benefit to their employees at: http://www.grh.alamedactc.org/register‐now/.

OTHER AMENITIES

CAR WASH SERVICE Mobile Detailing Services is on site the 1st & 3rd Tuesday of each month between 7:30 a.m.‐6 p.m. to provide car washing and detailing services by appointment. Visit www.mdspecialist.net for pricing or to schedule an appointment.

CHILD CARE

Child Care Links is a Pleasanton based nonprofit agency that offers free child care information for Alameda County. You may contact Child Care Links directly by calling 925‐417‐8733 or visiting www.childcarelinks.org.


DRY CLEANING

Drop stations are located in the mailrooms of the 6200 & 6210 buildings with regular service days on Tuesdays and Fridays. To arrange service, please call 1‐800‐DryClean.

NOTARY SERVICES

The Property Management Office has a Notary Public available to tenants by appointment during business hours. This service is complimentary to on‐site employees. To make an appointment, please call 925‐734‐8400.

AMENITIES MAP


PCC TENANTS In an effort to build a stronger sense of community around campus, the following flyers were provided by our tenants informing PCC neighbors of their presence and what their company has to offer.








APPENDIX

EMERGENCY TELEPHONE NUMBERS

EMERGENCY NON-

EMERGENCY

FIRE DEPARTMENT

911 (925) 454-2361

POLICE DEPARTMENT

911 (925) 931-5100

MEDICAL (AMBULANCE)

911

PROPERTY MANAGEMENT

(925) 734-8400 (925) 734-8400

CAMPUS SECURITY

(925) 382-1590 (925) 382-1590

In case of emergency, stay calm and help others. Listen for instructions. Know your exits. My nearest exit is:______________________________ My Floor Warden is:____________________________

BOMB THREAT QUESTIONS: 1. When is the bomb going to explode? 2. Where is it right now? 3. What does it look like? 4. What kind of bomb is it? 5. What will cause it to explode? 6. Did you place the bomb? 7. Why? 8. What is your name? 9. What is your address? CALLERS VOICE: Describe the caller’s voice: male, female, high, low, accent, impediment? Do any words or phrases stand out? Listen for background noises. Note length of call, date and time. EXACT WORDING OF THE THREAT: __________________________________________________________________________________________________________________________________________________________________

EMERGENCY PROCEDURES

6200-6230 Stoneridge Mall Rd

Pleasanton, CA 94588 In the event of a fire, earthquake, or power failure, building systems at Pleasanton Corporate Commons will respond automatically. The building systems can also be controlled manually. The Pleasanton Fire Department is familiar with our systems and will be automatically dispatched if there is a fire alarm. In addition, Floor Wardens on each floor have been trained in emergency procedures. They will wear a special orange vest during any emergency for quick and easy identification. In the event of an emergency please be familiar with the following procedures:

WHAT TO DO IF YOU DISCOVER A FIRE 1. Pull the manual pull station.

(The manual pull stations are located in the elevator lobbies and at the stairwells).

2. Call 911. 3. Call the Property Management Office at 734-8400. 4. Notify your Floor Warden and others on your floor. It is your responsibility to know your Floor Warden and where he or she is located. 5. Close doors behind you as

you leave. THE ALARM SYSTEM When a fire alarm is activated the building systems will respond automatically. The audible alarm and strobe lights will activate. The Fire Department will be notified. The smoke dampers will close. The fans will shut down.

IF YOU HEAR AN ALARM OR SEE THE STROBE LIGHTS 1. Stay calm. 2. Follow instructions. You

may be asked to search restrooms or offices or to help disabled people from the area.

3. Feel doors with the back of your hand before opening them and do not open any doors that are hot. 4. Close doors behind you as

you leave. Do not lock them. Do not return for personal articles.

5. Locate the nearest stairwell and evacuate the building. If you are disabled, await help in the stairwell. Once outside, move away from the building and reassemble with your Floor Warden.

6. Do not use the elevators. If a smoke detector in the elevator lobby is activated, the elevators will automatically return to ground level and open. If you are in an elevator when an alarm sounds, do not push the emergency stop button.

7. If smoke is present, stay

low. The best air is nearest the floor.

8. If you are trapped by smoke,

remain calm. Put a towel or article of clothing under the doors. If you are near a perimeter window, signal for help by placing a sign in the window.

9. If you are outside during a

fire, stay far enough away to avoid possible falling glass and debris

EARTHQUAKE During an earthquake, you are often safer inside the building than outside. If you feel a tremor: 1. Get under a sturdy table or

desk to protect yourself from falling objects.

2. Stay away from windows. 3. Do not use the elevators. The elevators may become disabled during an earthquake. Stay in the elevator lobby: this is the most structurally sound part of the building. 3. Do not attempt to use the

stairs or evacuate the building without being instructed to do so.

BOMB THREAT

If you receive a bomb threat, obtain as much information as you can from the caller (refer to the Bomb Threat questions on the back of this brochure). Then: 1. Call the Pleasanton Police

Department at 931-5100. 2. Call the Property

Management Office at 734-8400.

3. Inspect your area, but do not

touch or remove any suspicious objects.

The decision whether to evacuate the building is the responsibility of the senior officer of each tenant company. If you find a suspicious object, do not touch it. Call 911 and the Property Management Office at 734-8400.

MEDICAL EMERGENCY If there is a medical emergency in your work area: 1. Call 911. 2. Call the Property

Management Office at 734-8400.

3. Remain calm. 4. Provide any medical aid that

your training allows. TO PREPARE FOR AN EMERGENCY 1. Be familiar with the location

and functions of: - Manual Pull Stations - Stairwells - Alarms and Strobes - Floor Wardens - Fire Extinguishers - First aid supplies

2. Have a change of clothes

available in case of an earthquake, including comfortable walking shoes and any medications and personal items for up to 72 hours.

3. Be familiar with procedures

in the Tenant Manual and any emergency procedures offered by your company.

PLEASE NOTIFY OUR OFFICE IMMEDIATELY OF ANY CHANGES TO THE ABOVE-INFORMATION

FOR PROCESSING, PLEASE RETURN TO HINES 6200 Stoneridge Mall Road, Suite 130, Pleasanton, California 94588

(925) 734-8400 (925) 734-8408 FAX

Tenant Contact Information

Company: _____________________Building: Suite:_______ Main Phone:____________________ Main Fax:___________________

Please complete the following, indicating our contacts for daily communication with your firm and contacts in the event of emergencies. See back of form for contact descriptions. BUSINESS HOURS (name and title): DAY CONTACT: WORK PHONE: EMAIL: EXECUTIVE CONTACT: WORK PHONE: EMAIL: LEASE / RENT: WORK PHONE: EMAIL: RECIPIENT OF INVOICES: BILLING ADDRESS: WORK PHONE: EMAIL:

PLEASE SEND INVOICES VIA (check one): □ EMAIL □ MAIL IT CONTACT: WORK PHONE: EMAIL: AFTER HOURS CONTACTS (name and title): (OR IN THE EVENT OF AN EMERGENCY)

1) CONTACT:

HOME PHONE: EMAIL: CELL PHONE: 2) CONTACT:

HOME PHONE: EMAIL: CELL PHONE:

PLEASE NOTIFY OUR OFFICE IMMEDIATELY OF ANY CHANGES TO THE ABOVE-INFORMATION


(925) 734-8400 (925) 734-8408 FAX

Tenant Contact Information The following descriptions may be used as a guide when completing this form. Please note that one individual may serve as the contact in several areas. It is also important to remember that the Executive and Day Contacts must be located on-site. Day Contact: These individuals are authorized by your firm to call in day-to-day maintenance requests as well as special or overtime service. They are authorized to place requests, which may involve a billback charge to your company. These individuals are our primary contacts for day-to-day communication and should be limited to one or two people to ensure that we are able to respond to your requests effectively. Executive Contact: These individuals are designated as the primary contact in the event of a building emergency, i.e. earthquake, fire, bomb threat, etc. Due to the extreme importance of fast and efficient notifications, it is imperative that this information is current and accurate. The names you provide should have the authority to make decisions on building evacuations and any other life safety measures mandated by the situations. Lease/Rent Contact: This individual is responsible for your office location with authorization to receive and process notifications regarding rent/lease issues. Rent letters and reconciliation letters are sent to this individual as well. Receipt of Invoices: This individual is responsible for receiving and processing monthly invoices for above standard services. IT Contact: This individual is designated as the primary contact for any IT issues.

6200 Stoneridge Mall Road, Suite 130, Pleasanton, CA 94588 (925) 734-8400 (925) 734-8408 FAX

New Tenant Key and Access Card Request

Company: _______________________Building: Suite: ____

Contact when Request is Complete: _________________ Phone: _______________

Authorized By: _______________________ Signature: _______________________

Access Card Request: Building lobby doors are open Monday through Friday from 7 a.m. to 6 p.m. For employee access to the building after hours or on the weekends please list employees requiring building access cards below. For tenant’s suite access systems that are compatible with the PCC building access system, please provide tenant cardholder names & card numbers to be entered into the PCC building access system.

Cardholder Names Card Number

Key Request:

Tenant is responsible for returning all keys at the end of Tenant’s lease. If any tenant master keys are not returned, Tenant is responsible for paying to rekey entire suite.

Door Location (suite entry, office #, tenant master, etc)

# of Keys Requested


(925) 734-8400 (925) 734-8408 FAX

Signage Request

Company: __________________________Building: Suite:______

List company and individual names exactly as you would like them to appear on the Main Lobby Directory, Floor Directory, and Suite Door Plaque. Note that all caps will not be accepted. If your suite is in the first floor, do not fill out the Floor Directory section. Please note that all signage wording must be in agreement with your lease agreement.

Main Lobby Directory:

Suite Plaque: _______________________________________________________________________

Floor Directory:

Circle Direction of Main Suite Door from Elevator: or

Authorized By:

Name:_______________________Signature:__________________________Date:_____

FOR PROCESSING, PLEASE RETURN TO HINES 6200 Stoneridge Mall Road Suite 130, Pleasanton, California 94588

(925) 734-8400 (925) 734-8408 FAX

Key, Lock & Access Card Request

Company: __________________________Building: Suite:______

Who to Contact when Request is Complete: Name:_____________________________Phone:_____________________ Authorized By: Name:_______________________Signature:________________Date:_____

Access Card:

Cardholder Name: _________________________________________________ Card #:__________________ (leave blank if new) Requested Action: ___Issue New Card ___Deactivate Card ___Transfer Card

Lock Change:

Door Location (main suite, office, etc.):_________________________________ Number of Keys Requested for New Lock: __________ Is this Lock Change Urgent?______________________ Is this Lock Change Confidential?__________________ Key Request: Door Location (main suite, office, etc.):_________________________________ Number of Keys Requested:_________

Picked Up By:

Name:_____________________________________

Signature:___________________________________Date:__________________

FOR PROCESSING, PLEASE RETURN CERIFICATE TO HINES: 6200 Stoneridge Mall Road Suite 130, Pleasanton, California 94588

(925) 734-8400 (925) 734-8408 FAX

Contractor Insurance Requirements Group II

Any companies performing work on behalf of, or in, Pleasanton Corporate Commons must have a valid Certificate of Insurance on file with the Property Management Office prior to work being performed. Please make sure that the appropriate standard “additional insured” endorsements are included and the certificate is completed in accordance with the information and limits of liability stated below: CERTIFICATE HOLDER: Hines Interests Limited Partnership 6200 Stoneridge Mall Road, Suite 130 Pleasanton, CA 94588 ADDITIONAL INSUREDS: 6200 Stoneridge Mall Road Investors LLC

Hines Interests Limited Partnership UBS Realty Investors LLC COVERAGE:

1) Workers Compensation: In kind and amount as prescribed by statute

2) Employers Liability: $500,000

3) Commercial General Liability: $1,000,000 or greater per occurrence with combined single limits for personal injury or death and property damage

4) Commercial Automobile Liability: $1,000,000 or greater per occurrence with combined

single limits for personal injury or death and property damage

5) Product & Completed Operation Liability: $1,000,000 or greater per occurrence with combined single limits for personal injury or death and property damage

6) Contractual Liability: $1,000,000 or greater per occurrence with combined

single limits for personal injury or death and property damage

Please note that these policies must not be canceled or changed until thirty (30) days after written notice of any cancellation or change has been delivered to the Pleasanton Corporate Commons Property Management Office. Our address is: Hines 6200 Stoneridge Mall Road, Suite 130 Pleasanton, CA 94588 Phone: (925) 734-8400

Fax: (925) 734-8408

Genea Energy Manual for Tenant Office Manager (Version 2.0) Page 1

Energy Services Platform: Manual for Tenant Office Manager

Welcome to the Energy Services Platform.

This manual will cover the functionalities of the Tenant Office Manager.

Table of Content:

Section 1 Getting Started (page 2)

Section 2 Requesting for HVAC/Lighting Service (page 4)

Section 3 Canceling HVAC/Lighting Service (page 12)

Section 4 Setting Up Tenant User (page 14)

To Access the Platform:

OPTION 1: Direct Link

Go to www.platform.geneaenergy.com. You will be directed to the login page.

OPTION 2: From your Android or iPhone

Go to your browser and type www.platform.geneaenergy.com.

OPTION 3: Use the IVR

Dial 1-800-316-2419, and then enter your Area ID and User ID (information is in the welcome email)

For further questions or assistance, please feel free to contact Genea Energy at 714-694-0536.

http://www.platform.geneaenergy.com/

http://www.platform.geneaenergy.com/


Section 1: Getting Started

As a new user to the platform, you will receive a welcome email.

Click on “Activate Your Account” to continue. You will be directed to the User Activation page. Fill out your

information and click on “Complete Your User Account Activation”.


You will receive a confirmation email with the following information:

This email has important information about your account. Please save this email for future use. Your account has

been activated and is ready for use.


Section 2: Requesting for HVAC/Lighting Service

From your home page, there are two places that you can go to request for HVAC & Light Service.

From the left hand menu, click on HVAC & Light Service, or,

From the center of the page, click on the Request Service icon


You will be directed to this next page. Select the Area that you would like by clicking on the pull down arrow

under Area at the right hand top corner of the page.


A calendar request page will appear. Click on the Setup New Request icon to proceed.

There are four simple steps in setting up a request.

Step 1 is to select the service type. HVAC & Lights or Lights Only. (If your building does not have a Lights Only

option, it will state “Not Available”).


Step 2 is to select the start service date. Use the small calendar icon and select the service date.

Step 3 Select the desired hours for the HVAC/Lighting service by choosing the start and stop time from the pull

down menu. On the right bottom corner you will see the number of billable hours.


Step 4 Choose whether or not the request will recur. If this is a onetime request, choose No recurrence.

For recurring requests, choose whether the request will repeat again this week only or to recur weekly.

For the Recur weekly option, you will need to specify the End Recurrence date of the request. The default is the

lease expiration date. When you are done, click the Apply Schedule button.


A popup window will appear asking you to confirm your request. At this time, you will have the opportunity to

add additional information for the request. This can be a description of the meeting, a case number, a client name

or other information to identify why the request was made. Once you are done, click on Proceed with Request.

You will be returned back to the request calendar page. The page will show the request in dark grey color.


If you want to see the request detail again, you can go to the calendar page and click on grayed area.

A popup window will appear to show the detail of your request.


You can also see the request detail by clicking on Request Detail tab.


Section 3: Canceling HVAC/Lighting Service

If you want to cancel an HVAC/Lighting request, go to the calendar page and click on the request (grey area).

A popup window will appear to show the detail of the request. Click on the X icon under Delete to delete the

request.


A popup window will ask you to confirm on deleting the request. Click OK to proceed.

The request will be deleted. After a few seconds, your calendar page will refresh itself showing that the request is

no longer in the system.


Section 4: Setting Up Tenant User

As a Tenant Office Manager, you have the ability to setup other users and give them the rights to request

HVAC/Lights Service. From your home page, there are two places to do this.

You will be directed to the Manage Users page. To setup a new user, click on the New User icon.


Fill out the information of the user: First Name, Last Name, Email, Phone Number and select the User Access Level

that you want to assign to them. Here is a brief description of the different levels:

Office Manager – User with access to all areas within a suite. Also has permission to setup/edit users.

AC and Lights User – Users with access to both AC & Lights.

Lights Only User- Users with access to only Lights

Lease Hours Only – Users with access to make request only during stated Lease Hours

Restricted User - Users restricted to a particular area within a suite

You will be directed to the page that shows all the users for the area.

Quick Reference jxt Hines Tenant Web Page Instructions

Copyright © 2012 Database International Group, Inc. V. 746 Tenant Web Site 1 of 6

HELPFUL HINT: To create a shortcut on your desktop:

Right-click anywhere on your desktop and select New > Shortcut

In the Create Shortcut window, enter the url into the Location field and click Next

Type a name for the shortcut and click Finish. This shortcut will appear on your desktop

These pages have been created for tenant’s to view and submit work requests.

1. Go to http://hines.awaremanager.com/stoneridge 2. You will be taken to the web site home page

To Sign In to the Web Page

In the upper right hand corner click on Sign In to begin your session

Enter your Email Address and Password

Your password is case sensitive and is initially set to hines (lowercase)

If you have forgotten your password click the link - you will be sent your password via email

The site can remember your Sign In information (if you have cookies enabled) by clicking the Remember me check box

If you are unable to sign in contact your property management office

http://hines.awaremanager.com/stoneridge

Quick Reference jxt Hines Tenant Web Page Instructions


Once you sign into the site, you will see the Home page for your building. REMINDER: if you enable cookies and have the system remember you at sign in (by clicking the “remember me on this computer” checkbox on the Sign In window) you will not have to sign in each time and you will be brought directly to this page Besides, the Home tab, you will notice one other tab along the top of the window for Work Requests.

Quick Reference jxt Tenant Web Page Instructions


The Work Requests tab includes three features. The ability to view all Open Work Requests, the ability to view Work Request History, and the ability to Add a New Work Request

The lists will display all work orders that you have requested (including those telephoned into the management office)

Open Work Requests are those that have not yet been closed by the management office

Work Request History will display all work including those that have been closed within the last 30 days

If you are a primary contact for your company you will be able to see all of the work orders for your company (your list will include a column detailing who requested the work). The property management office can indicate which users are primary users.

The lists can be sorted by clicking on the column titles

The + sign can be selected to view additional details about an individual work order

Clicking the + will display the Description and

Notes for the work order.



Select the Building, and Floor

where the work is needed Select the Work Type from the

drop down menu that best describes the work

Include a detailed Description of

your request Click Submit

To add a new work request click on Add Request NOTE: this web form will auto-populate information for you based upon details in the Property Management

Office’s AwareManager database (such as Telephone Number and Building). You can change these defaults on individual requests. To make a permanent change you can update your information by accessing the My Account feature. Some fields must be updated by the property management office.

Once the work request has been submitted you will be able to view it in your OPEN work request list. As the work order is modified by the property management office your list will automatically update. You may need to refresh the page if you leave it open for a long period (press F5 or click Refresh in your browser).



The My Account feature allows you to change your password, and update your User Profile with any changes to your personal information ie, Phone Numbers, Email Address, etc. To make adjustments click the appropriate triangle to access the feature, enter the details and click Submit.



Frequently Asked Questions General

What if I am having problems getting to the Web form? Confirm that the problem is not a general problem accessing the internet (if so, contact your IT department). If the problem is isolated to the Tenant Web Pages please contact the management office.

Work Requests

What if my request is an emergency? If your request is an emergency, do NOT use the web form. Contact the management office. How do I know the property management office received and is working on my request? The work order will appear in your Open Work Order list with a status of OPEN once your request has been processed by the management office. What if I have more than one work request at a time? Please enter in each work request separately. This will ensure that your work can be appropriately assigned and monitored. What if I have a question about my request after I submitted it? Contact the management office and reference the Work Order Number with questions about your request. How do I place a Work Request after hours? If your work request is not urgent and can wait until the next business day for service, please use the web form. How will I know if my work has been completed? The work order status will be changed to COMPLETED when the work is finished. It will be changed to CLOSED once management has reviewed it. What if I want more detail about my work requests (current and past)? The management office will be able to provide reports at your request detailing your current and past work requests

Documents

PCC Tenant Services Manual - Updated Tenant Services Manual15.pdf · Direct pick‐ups can be scheduled with FedEx by calling 1‐800‐463‐3339 and UPS at 1‐800‐742‐5877