PC Troubleshooting II Course Syllabus

Course Code: LCS 215

Course Title: PC Troubleshooting II

Course Description: The course covers topics related to operating system and softwareapplications installation, network installation and configuration, computer security, operatingsystem preventive maintenance and troubleshooting techniques, safety and environmentalissues and professionalism and communication.

 

Course Credit: Three (3) units

No. of contact hours per week: Three (3) hours

Course Objectives:

- General - This course will develop essential troubleshooting and problem diagnosis skills forcommon personal computer systems.  Course work will focus on configuration, installation,upgrade, preventative maintenance and troubleshooting of personal computer system andnetwork.

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PC Troubleshooting II Course Syllabus

- Specific - Identify tools, diagnostic procedures and troubleshooting techniques for personalcomputers; - Perform preventive maintenance on personal computers; - Identify the fundamentals of using operating systems; - Install, configure, optimize and upgrade operating systems; - Identify tools, diagnostic procedures and troubleshooting techniques for operatingsystems; - Perform preventive maintenance on operating systems; - Identify the fundamental principles of networks; - Install, configure, optimize and upgrade networks; - Identify tools, diagnostic procedures and troubleshooting techniques for networks; - Identify the fundamental principles of security; - Install, configure, optimize and upgrade security; - Identify tools, diagnostic procedures and troubleshooting techniques for security; - Describe the aspects and importance of safety and environmental issues; - Identify potential hazards and implement proper safety procedures; - Identify proper disposal procedures on computer components; - Develop good communication skills and including listening and tact/discretion whencommunicating  with customers and colleagues; and - Develop job-related professional behavior including notation of privacy, confidentiality andrespect for customer and customer’s property.

Course Requirements:

- Cognitive Domain

- Seatwork, Quizzes and Assignments - 20% - Major Exams (Midterm & Final) - 20%

- Psychomotor Domain - Participation (Hands-on, Oral Presentation, other written activities) - 20% - Project/Case Study - 20%

- Affective Domain - Attitude/Behavior/Values Formation - 20%

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PC Troubleshooting II Course Syllabus

Course Topics

I. Basics of Installing, Configuring, Optimizing and Upgrading Operating Systems

A. Installing Operating Systems

a. Single

b. Dual-boot/Multi-boot

B. Upgrading Operating Systems

C. Installing Device Drivers

D. Optimizing Windows (2000 & XP)

II. Understanding Operating Systems

A. Terms and Concepts

B. Microsoft Windows

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PC Troubleshooting II Course Syllabus

C. Alternate Operating Systems

D. Using Operating Systems

III. Operating System Troubleshooting and Diagnostic Procedures

A. Troubleshooting Steps

B. Understanding Boot Sequence

C. Windows File-related Problems

D. Windows-based Troubleshooting Utilities

E. Diagnostic Resources

F. Preventive Maintenance on Operating Systems

IV. Basic Aspects of Troubleshooting

A. Basic Diagnostic Procedures

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PC Troubleshooting II Course Syllabus

B. Recognizing and Isolating Issues

C. Preventive Maintenance on Personal Computers

V. Networking

A. Understanding networking principles

B. Installing, configuring and troubleshooting networks

C. Obtaining Wired and Wireless Internet Connections

D. Troubleshooting NICs

VI. Security

A. Understanding Security

B. Security Solutions

C. Identifying Security Problem Areas

VII. Safety and Environmental Issues

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PC Troubleshooting II Course Syllabus

A. Potential Safety Hazards

B. Environmental Concerns

C. Safety Documentation

D. Appropriate Repair Tools

E. Handling Accidents

F. Proper Safety and Disposal Procedures

VIII. Professionalism and Communication

A. Using good communication skills

B. Using appropriate behavior

C. Putting it all in perspective

 

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PC Troubleshooting II Course Syllabus

Course Requirements:

- Cognitive Domain

- Seatwork, Quizzes and Assignments - 20% - Major Exams (Midterm & Final) - 20%

- Psychomotor Domain - Participation (Hands-on, Oral Presentation, other written activities) - 20% - Project/Case Study - 20%

- Affective Domain - Attitude/Behavior/Values Formation - 20%

Grading System

1.00    =    98-100    A+

1.25    =    95-97      A

1.50    =    92-94      A-

1.75    =    89-91      B+

2.00    =    86-88      B

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PC Troubleshooting II Course Syllabus

2.25    =    83-85      B-

2.50    =    80-82      C+

2.75    =    77-79      C

3.00    =    75-76      C-

5.00    =    Failure

INC - Incomplete

D - Dropped

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