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Mike Hertz power point from his PC Maintenance and Troubleshooting presentation at Tech Day Camp 2012
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PC MaintenanceSecurity, Backups & troubleshooting
Presented by: Michael Hertz – SOHO Systems
PC MaintenanceHard drive disk space and performance
Disk Cleanup ACC – System Tools
Disk Defragmenting ACC – System Tools
Disk Error CheckingDrive properties – Tools
PC Maintenance
CCleanerClean temp filesCheck registryCheck startup optionsUninstall unwanted programs
http://www.piriform.com/CCLEANER
PC MaintenanceInstalling Updates
Windows/Microsoft automatic updatesJavaAdobe
Reader Flash
Anti-Virus/Anti-Malware Virus/malware definitions Program updates
Other; Vendor s/w, drivers, utilities. If it ain’t broke…
PC Maintenance
Clean and dustHeat is the enemy
Blow out w/ canned air or vacuum vents and fans
Provide good circulationCheck that fans are spinning
PC Maintenance
Schedule daily/weekly scan with your Anti-Malware software
Backup your system!
PC Security – protect your systems, data and identityFirewalls
HardwareBasic consumer grade routersAdvanced routers/security appliances
SoftwareWindows FirewallSecurity Suite firewallsStandalone free firewalls
ZoneAlarm
PC Security – protect your systems, data and identityAntiVirus/AntiSpyware software
Basic free programsMS Security EssentialsAVGBitDefenderClamAvastMalwarebytes
PC Security – protect your systems, data and identity
Basic licensed programsNorton/Symantec AVKasperskyMcAfeeTrend Micro
PC Security – protect your systems, data and identity
Security/Internet SuitesWhat’s Included
AV/AMFirewallsBrowser protection, web site scanningSpam filter
PC Security – protect your systems, data and identity
Security/Internet SuitesNot recommended for older PC’s due to
performance degradation Use basic AV programs Install anti-malware free-ware
Malwarebytes, Spybot, SuperAntiMalwareRun manual updates and manual scans routinely
Browser add-ons Web of Trust (WOT), AVG LinkScanner Avoid unnecessary browser toolbars
PC Security – protect your systems, data and identityOther means of protection
Smell test If it doesn’t seem right…
Email attachments and linksDrive by downloadsRogue AntiMalware programs/popups
Know the look and feel of your Security s/wTest your AV w/ “angryip scanner”
Troubleshooting
Common PC problems
PC won’t bootDo any lights/LEDs light up or blink?Can you hear the fans?Can you hear the hard drive?
TroubleshootingDuring the initial power up
Does anything appear on the screen?Manufacturer logo Error messagesWindows logo
If nothing, check power source and connectionsCheck monitor, monitor power
Laptops & lcd displays – look very closely, is there a faint image?
Possibly bad backlightCheck to see if fans are turning
Troubleshooting
If manufacturer BIOS screen displays errorProbably a hardware problem or corrupted OS
If Windows logo appears and hangsReboot in “safe mode”
Hit F8 after BIOS screens and before Windows logo
TroubleshootingBSOD
Did you install or update any programs, hardware, drivers, utilities
If BSOD continuesRemove new hardwareUninstall programsRoll back updatesRun manufacturers diagnostics
Hangs or crashesSee BSOD
SlowSee PC maintenance
Clean, defrag, check disk, scan
Troubleshooting
Use Windows System RestoreSystem Restore rolls back Windows (registry) to a restore point in time
Useful when new programs, drivers or updates/patches create problemsAfter cleaning malware infections with Anti-malware s/w
Boot PC from a bootable CD/DVD (Windows OS cd is bootable)
Run system repair from Windows 7 CD/DVD
Thank You!
Any Questions?