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Paul Steele Engagement, Experience & Communications Lead. Purpose. Turning £231m of resources into the best possible health outcome for the people of Warrington. Who We Commission. Main Providers are: Warrington and Halton Hospitals 5 Boroughs Partnership NHS Trust - PowerPoint PPT Presentation
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Paul SteeleEngagement, Experience & Communications Lead
Purpose
Turning £231m of resources into the best possible health outcome for the people of Warrington
Who We Commission
Main Providers are:• Warrington and Halton Hospitals• 5 Boroughs Partnership NHS Trust• Bridgewater Community Healthcare Trust
We Don’t Commission• Public Health (Preventative work)• Primary Care services (GPs, Dentist etc.)
Our Values
• Excellence• Valuing patients and partners• Accountability• Partnerships in everything• Honesty and integrity• Open and transparent• Courage
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Engaging and Experience
How do we capture Patient Experience?We use a wide range of resources to capture patient experience, these include:
We regularly meet with the most vulnerable of our community to ensure their needs and experiences are heard, including homeless, older people.
We work closely with Patients, Public, Carers, Partners and third sector
organisations to ensure experiences are captured across the borough.
What else we do to capture patient experience
In-Patient Survey
Membership Scheme
Patient Experience We’re Listening
A&E Survey Children's
In-Patient survey
Patient presents their experience to
the CCG board
Spend time with Vulnerable Adults
i.e. homeless, learning disabilities
Attend Health Events Social Media
What is Patient Participation?
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care
What do PPG’s do? Patient Participation Groups work in partnership with their practices to:
• help patients to take more responsibility for their health.
• contribute to the continuous improvement of services and quality of care
• foster improved communication between the practice and its patient
• provide practical support for the practice and help to implement change
National Association Patient Participation (N.A.P.P)
• Established in 1978, N.A.P.P is uniquely placed as the only UK umbrella organisation for patient-led groups in general practice. N.A.P.P provide essential support to GPs and practice teams through a comprehensive range of evidence-based high quality specialist resources developed from over thirty years experience and formation of hundreds of Patient Participation Groups.
More InformationEngagement, Experience and Communications Team
Tel: 01925 843774
Email: [email protected]
Web: www.warringtonccg.nhs.uk
WarringtonCCG @Warringtonccg
