Creating SharePoint Value…and Getting Your Company to Love You

Patrick O’TooleSharePoint Consultant

Patrick O’Toole

Slalom Consulting

2

University of IllinoisCapricorn

@OToolePatrick

Your company has SharePoint but your team, your department or your entire company do not seem to get much value out of it

The Problem

How can I make a

difference in such a BIG

problem?

But What Can I Do?

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

1. Be the Role Model

- Mahatma Gandhi- Patrick O’Toole

“Be the change you wish to see in the world”

SharePoint ^

How can I be a Role Model?

1. Learn

2. Test functionality

3. Evangelize

4. Do the right things

Upload Documents and Send Links

Use Categories

Update Your Team Site

Use a Task List

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

2. Identify

Listen to your coworkers, Identify pain

points, Document and Prioritize your

conversations

Identify

Do not create something and assume

that it will provide value

Listen and Identify

1. Ask the right questions

2. Listen for problems and delve in

deeper

3. DO NOT think about a solution

Listen and Identify: Bad Questions

1. “What can SharePoint do for you?”

2. “How can we make your job easier?”

3. “Would an approval workflow help

you?”

Listen and Identify: Good Questions

1. “Tell me about a typical day.”

2. “What tasks take you the longest?”

3. “What tasks are most frustrating to

you?”

4. “Tell me about the last significant

issue you faced.”

Document and Prioritize

1. Document the problems you

discovered

2. Take a guess at impact

3. Once again – DO NOT SOLUTION

Who Problem Details

Impact

(1-5)

Sally (HR)

Training approval takes too long (2+ weeks)

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5

Tim (Legal)

It is difficult to find contact information for co-workers

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2

Document and Prioritize

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

3. Solution & Build

Spend time Solutioning the problems

your heard, Choose a single solution and

Build

Solutioning

Simple

Low SupportExtensible

Simple

1. Use out of the box features

2. Limit the amount of collateral

3. Limit the changes to the existing

environment (permissions,

features, etc.)

Simple

Extensible

1. Think about how business

problem might evolve

2. Provide users with ability to

extend

3. Anticipate additional

requirements

Extensible

Low Support

1. Create an application that

requires little support from you

2. Do not change behavior

3. Provide documentation as

needed

Low Support

Choose and Build

1. Choose easiest solution

2. In case of ties – select higher

impact

3. Build, test and demo

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

4. Wrap Up

Create one-pager, elevator pitch and

communicate value

One Pager

1. Business

Problem

2. Solution

3. Value

Elevator Pitch

Be prepared to tell a 2-

3 minute story about

your solution

...and USE IT

Setting

Characters

Conflict

Resolution

Results

Communicate Value

1. Send out summary to people involved

(…and their managers)

2. Store one-pagers on team site

3. Use elevator pitch on doubtful

employees

Other Wrap Up Steps

1. Document technical solution

2. Present solution details to a team

member

3. Note any lessons learned

The Solution

2. Identify Problems

3.Solution & Build

4. Wrap Up 5. Bonus Step?

1. Be the Role Model

5. Bonus Step

Your work is just beginning!

5. Create a Strategy Request Management

Governance

Adoption

Support

Social

Change Management

Development

PatrickO’TOOLE

patricko@slalom.com@OToolePatrick

© 2014 Slalom Corporation. All rights reserved. The information herein is for informational purposes only and represents the current view of Slalom Corporation as of the date of this presentation.

SLALOM MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

The Problem: “Frustration” – Reuben Stanton

What Can I Do?: “Lazy dog” – Héctor García

Be the Role Model: “Leadership” – Pedro Ribeiro Simões

Identify: “Ehtsham & Alexander in Conversation” – Erik Ogan

Wrap Up: “2010 Stanley Cup Champions Chicago Blackhawks Parade” – critiqual

Mystery Step: “DSC_2680 copy” – Philip Watts

Image References

NOTE:All images are from Flickr. The titles and artists names are listed on this slide