QUESTION & ANSWER PAST SEMESTER MGT 300 2009 - 2011

APRIL 2009PART B, QUESTION 11. 11. Characteristics of high quality information include all of the following except: C. redundancy PART C, QUESTION 2 A) Describe and provide an example of each of the five (5) characteristics of high quality information. Accuracy: information needs to be of high quality to be useful and accurate. The information that is input into a database is presumed to be perfect as well as accurate. For example, is the name spelled correctly. Completeness: completeness is as necessary as accuracy when in putting data into a database as there is any of data is missing. For example, is the address complete including street, city, state and zip code. Consistency: is aggregate or summary information in agreement with detailed information. For example, do all total fields equal the true total of the individuals fields.

Uniqueness: in order to add value to any organization, information must be unique and distinctive. Information is a very essential part of any organization and if used properly can make a company competitive or can keep a company competitive. For example, are there any duplicate customers. Timeliness: new and current data is more valuable to organizations than old outdated information. Especially now, in this era of high technological advances, out-of-date information can keep a company from achieving their goals or from surviving in a competitive arena. For example, is information update weekly, daily or hourly.

APRIL 2010PART C, QUESTION 22) List, describe and provide an example of each of the five(5) characteristics of high quality information. Accuracy -Information needs to be of high quality to be useful and accurate. The information that is input into a data base is presumed to be perfect as well as accurate. example: is the amount recorded properly? Completeness -Completeness is as necessary as accuracy when inputting data into a database as there is any of data is missing example: is the address complete including state, street and zip code

consistency -is aggregate or summary information in agreement with detailed information. example : a number, a series of numbers, an address, or a name, do all total fields equal the true total of the individual fields uniqueness -In order to add value to any organization, information must be unique and distinctive. Information is a very essential part of any organization and if used properly can make a company competitive or can keep a company competitive. example : if there any duplicate customer timeless -New and current data is more valuable to organizations than old outdated information. Especially now, in this era of high technological advances, out-of-date information can keep a company from achieving their goals or from surviving in a competitive arena. example : is information updated weekly, daily or hourly

APRIL 2011PART B, QUESTION 9Which is the following implies that information is current with respect to the business requirement?

A. UNIQUENESS B. ACCURACY C. TIMELINESS D. CONSISTENCY

SEPTEMBER 2011PART C ; QUESTION 2 (a) Question :Using the wrong information can lead to making the wrong decision. Briefly explain five (5) potential business effects resulting from low quality information. (10 marks) Answer : Inability to accurately track customers, which directly affects strategic initiatives such as Customer Relationship Management (CRM) and Supply Chain Management (SCM). Difficulty identifying the organization s most valuable customer. Inability to identifying selling opportunities and wasted revenue from marketing to non existing customers and non deliverable mail. Difficulty tracking revenue because of inaccurate invoices. Inability to build strong relationships with customers which increase buyer power.