Partner: PLANTRONICS Headsets and EHS Cable for …...In case at a customer site an additional third party application NOT provided by ALE International is included in the solution

ALE Application Partner Program – Inter-working report - Edition 1 - page 1/39

Copyright © ALE International 2019

ALE Application Partner Program Inter-Working Report

Partner: PLANTRONICS Application type: Headsets and EHS Cable

for DeskPhones Alcatel-Lucent Enterprise Platforms:

OmniPCX Enterprise™ / OXO Connect™

The product and release listed have been tested with the Alcatel-Lucent Enterprise Communication Platform and the release specified hereinafter. The tests concern only the inter-working between the AAPP member’s product and the Alcatel-Lucent Enterprise Communication Platform. The inter-working report is valid until the AAPP member’s product issues a new major release of such product (incorporating new features or functionality), or until ALE issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. ALE MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE APPLICATION PARTNER PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ALE HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE AAPP MEMBER’S PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND ALE FURTHER SHALL HAVE NO LIABILITY TO AAPP MEMBER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE.

The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE

Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The

information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies

contained herein. © 2018 ALE International. All rights reserved.



Certification overview

Date of the certification December 2018

ALE International representative Sebastien EHRHARD

AAPP member representative Christophe HERRERIAS

Alcatel-Lucent Enterprise Communication Platform

OmniPCX Enterprise

OmniPCX Office

Alcatel-Lucent Enterprise Communication Platform release

OXE R12 OXO R10.3

Application Category Headset / amplifier

Author(s): Lee Hunt, Sebastien Ehrhard Reviewer(s): Christophe Herrerias, Ian Dobie, Rachid Himmi Revision History Edition 1: creation of the document – December 2018

contains the tests with the Premium Deskphones 8028s 8038 8068 8029 with OmniPCX Enterprise contains the tests with the Premium Deskphones 8029s with OmniPCX Office for the other products, see previous alternative documents on the Enterprise Portal: - Plantronics Headsets & Amplifiers OmniPCX Platforms & Terminals - Plantronics Headsets & Amplifiers / OmniPCX Platforms & softphones IWR

_______________________________________________________________________________

Test results

Passed

Refused Postponed

Passed with restrictions

IWR validity extension None.



AAPP Member Contact Information

Contact name: Christophe Herrerias

Title: OEM Sales Manager Address: Interface Business Park, Bincknoll Lane Zip Code: SN4 8QQ City: Royal Wootton Bassett, Wiltshire Country: UK Phone: (0) 1793 848999 Fax: (0) 1793 842399 Mobile Phone: Web site: www.plantronics.com Email address: [email protected]

mailto:[email protected]



TABLE OF CONTENTS

1 INTRODUCTION ...................................................................................................................................... 5

2 VALIDITY OF THE INTERWORKING REPORT ................................................................................ 6

3 LIMITS OF THE TECHNICAL SUPPORT ........................................................................................... 7

3.1 CASE OF ADDITIONAL THIRD PARTY APPLICATIONS ............................................................................... 7

4 APPLICATION INFORMATION ............................................................................................................ 8

5 TEST RESULTS ....................................................................................................................................... 9

5.1 IP PREMIUM DESKPHONES 8028S/8058S/8068S/8078S ....................................................................... 11 5.2 PREMIUM DESKPHONES 8019S/8029S/8039S TDM MODELS ............................................................... 13 5.3 LEGACY IP PREMIUM DESKPHONES 8028/8038/8068 ......................................................................... 15

5.4 LEGACY PREMIUM DESKPHONES 8029/8039 TDM MODELS ............................................................... 17 5.5 ENCOREPRO HW510/520/530/540 ...................................................................................................... 19 5.6 ENCOREPRO HW710/720 .................................................................................................................... 21

5.7 BLACKWIRE 3215/3225 ....................................................................................................................... 23 5.8 BLACKWIRE 5210/5220 ....................................................................................................................... 25 5.9 CS SERIES CS510/520/530/540 .......................................................................................................... 27

5.10 SAVI W710/720/730/740CS SERIES CS510/520/530/540 ............................................................... 30

6 APPENDIX A: AAPP MEMBER’S ESCALATION PROCESS ....................................................... 33

7 APPENDIX B: AAPP PROGRAM ....................................................................................................... 34

7.1 ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) .......................................................... 34 7.2 ENTERPRISE.ALCATEL-LUCENT.COM .................................................................................................. 35

8 APPENDIX C: AAPP ESCALATION PROCESS ............................................................................. 36

8.1 INTRODUCTION .................................................................................................................................... 36 8.2 ESCALATION IN CASE OF A VALID INTER-WORKING REPORT ............................................................... 37 8.3 ESCALATION IN ALL OTHER CASES ....................................................................................................... 38 8.4 TECHNICAL SUPPORT ACCESS .............................................................................................................. 39



1 Introduction This document is the result of the certification tests performed between the AAPP member’s application and Alcatel-Lucent Enterprise’s platform. It certifies proper inter-working with the AAPP member’s application. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, ALE International cannot guarantee accuracy of printed material after the date of certification nor can it accept responsibility for errors or omissions. Updates to this document can be viewed on:

- the Technical Support page of the Enterprise Business Portal (https://businessportal.alcatel-lucent.com) in the Application Partner Interworking Reports corner (restricted to Business Partners)

- the Application Partner portal (https://www.al-enterprise.com/en/partners/aapp) with free access.

https://businessportal.alcatel-lucent.com/

https://www.al-enterprise.com/en/partners/aapp



2 Validity of the InterWorking Report

This InterWorking report specifies the products and releases which have been certified. This inter-working report is valid unless specified until the AAPP member issues a new major release of such product (incorporating new features or functionalities), or until ALE International issues a new major release of such Alcatel-Lucent Enterprise product (incorporating new features or functionalities), whichever first occurs. A new release is identified as following:

a “Major Release” is any x. enumerated release. Example Product 1.0 is a major product release.

a “Minor Release” is any x.y enumerated release. Example Product 1.1 is a minor product release

The validity of the InterWorking report can be extended to upper major releases, if for example the interface didn’t evolve, or to other products of the same family range. Please refer to the “IWR validity extension” chapter at the beginning of the report.

Note 1: The InterWorking report becomes automatically obsolete when the mentioned product releases are end of life.

Note 2: The renewal of the interoperability test (certification) is under the responsibility of the partner except if the certification fee is included in the program fee (e.g. “Application Partner” membership level) in this case ALE will schedule a new certification every two year



3 Limits of the Technical support

For certified AAPP applications, Technical support will be provided within the scope of the features which have been certified in the InterWorking report. The scope is defined by the InterWorking report via the tests cases which have been performed, the conditions and the perimeter of the testing and identified limitations. All those details are documented in the IWR. The Business Partner must verify an InterWorking Report (see above “Validity of the InterWorking Report) is valid and that the deployment follows all recommendations and prerequisites described in the InterWorking Report.

The certification does not verify the functional achievement of the AAPP member’s application as well as it does not cover load capacity checks, race conditions and generally speaking any real customer's site conditions.

Any possible issue will require first to be addressed and analyzed by the AAPP member before being escalated to ALE International. Access to technical support by the Business Partner requires a valid ALE maintenance contract For details on all cases (3rd party application certified or not, request outside the scope of this IWR, etc.), please refer to Appendix F “AAPP Escalation Process”.

3.1 Case of additional Third party applications

In case at a customer site an additional third party application NOT provided by ALE International is included in the solution between the certified Alcatel-Lucent Enterprise and AAPP member products such as a Session Border Controller or a firewall for example, ALE International will consider that situation as to that where no IWR exists. ALE International will handle this situation accordingly (for more details, please refer to Appendix F “AAPP Escalation Process”).



4 Application information Application commercial name: Several (see in next sections) Application version: Several (see in next sections) Interface type: 3.5mm Jack (4-pole and 3-pole), RJ11, SATA

Brief application description: See in next sections



5 Test Results

Each following section details the tests executed, the tests results, the restrictions for one partner equipment family. It also describes the equipment and how to connect and configure it to the Alcatel-Lucent Enterprise equipment. There are also specific sections for each Alcatel-Lucent Enterprise phone families. Following notes apply for each section:

n/a not applicable

nt not tested

ok tested and supported

nok tested and not supported

note 1 see other interworking documents on the Enterprise Portal:

- Plantronics Headsets & Amplifiers OmniPCX Platforms & Terminals

- Plantronics Headsets & Amplifiers / OmniPCX Platforms & softphones

IWR

- Plantronics Headsets & Amplifiers My IC Phone – IWR

note 2 Works the same as on OXE, however not tested at this time.

note 3 Compatibility already proven in ALE with Plantronics IWR Issue 3 - January 2016

note 4

Tested using Direct Connection. In this instance Direct Connect, means that the inline

controls for the headset has been removed, and the 3.5mm Jack has been connected

directly into the DeskPhone jack socket.

Firmware used:

Plantronics Product Firmware Used During Testing

Encore Pro HW500 series

(HW520)

Manu. Code: 6140B1 (April 2016)

Encore Pro HW700 series

(HW720)

Manu. Code: 5130A1 (March 2015)

Blackwire 3200 series

(BW3220)

V.210

Manu. Code: 805AA1 (February 2018)


(BW3225)

V.213

Manu. Code: 805AA1 (February 2018)


(BW5220)

V.189

Manu. Code: 837BA1 (September 2018)

CS500 Series

(CS540)

V28.10 SP2

Date Code: 0116

Savi 700 Series Base: v.19.85

Bluetooth: v.02.05.0d, 0e

Headset: v.28.25

PIC: v.0.0

USB: v.165

DC: 0614 (but new out of box).

APA-24 EHS Cable Date Code: 12/18 B 19.04



ALE Product Firmware Used During Testing

8028s IP Premium DeskPhone Software Version: 5.35.10

BootLoader Version: 255.255.255

Data Version: 5.35.10

Localization Version: chi-40x8-2.01.01

8029s Premium DeskPhone Software Version: 4.10.01



Localization Version: chi-2.01.01

8038 (Legacy) IP Premium DeskPhone Software Version: 4.52.13



8068 (Legacy) IP Premium DeskPhone Software Version: 4.52.13



8029 (Legacy) Premium DeskPhone Software Version: 4.00.91



Localization Version: chi-2.01.01



5.1 IP Premium Deskphones 8028s/8058s/8068s/8078s

Name: Premium DeskPhones 8028s / 8058s / 8068s / 8078s

The Alcatel-Lucent 8078s, 8068s, 8058s, 8028s Premium DeskPhone s Series delivers

improved performance and innovative design. These new variants enhance the IP

communications experience in multi-device environments, bringing conversation

comfort to the next level with audio quality improvements. Enhanced High Definition

voice provides a superior audio experience with natural voice communication and

improved intelligibility, enabling increased business user productivity.

The Premium DeskPhone s Series can be deployed in any business environment, from

on-premise PBX, to cloud deployment on multiple platforms, such as Alcatel-Lucent

Enterprise servers or Third-Party SIP telephony platforms.

Headset interfaces and cables:

Jack 3.5mm 4poles: QD Quick Disconnect 3.5mm 4 poles (P/N 38541-04) – 10ft spiral

“MO300-IPHONE,10FT,COILED,3.5MM” Cable.

Jack 3.5mm 4 poles & SATA: APA-24 EHS (P/N 212539-01)

Test Completed: Nov-Dec 2018

Supported headsets and associated connectivity and cables:

OmniPCX Enterprise

10.3.11.1

RCEGB103/060.001

OmniPCX Office

10.3.11.1

RCEGB103/027.001

8028s/8058s/8068s/8078s 8028s/8058s/8068s/8078s

EncorePro HW510/20/30/40 4-pole QD Not Tested (2)

EncorePro HW710/20 4-pole QD Not Tested (2)

Blackwire 3215/25 Direct Connect - 4-pole (4) Not Tested (2)

Blackwire 5210/20 Direct Connect - 4-pole (4) Not Tested (2)

CS510/20/30/40 APA-24 Not Tested (2)

SAVI W710/20/30/40 APA-24 Not Tested (2)

(2) - Works the same as on OXE, however not tested at this time.

(4) - Tested using Direct Connection. In this instance Direct Connect, means that the inline controls for the

headset has been removed, and the 3.5mm Jack has been connected directly into the DeskPhone jack

socket.

APA-24 tested with 8028s Premium Deskphone on OXE OmniPCX switch.

Notes:



Tested with minimum 5.35.10 phone binary.

Connectivity:

Figure 1 - Connectivity diagram for 80x8s Series ALE IP Premium DeskPhones with APA-24

EHS cable.



5.2 Premium Deskphones 8019s/8029s/8039s TDM models

Name:

Premium DeskPhones 8019s / 8029s / 8039s

Alcatel-Lucent 8039s and 8029s Premium DeskPhones offer a rich digital

communications experience and a great conversations comfort with an outstanding

audio quality either in hands free or using the comfort handset.


Jack 3.5mm 4poles: QD Quick Disconnect 3.5mm 4 poles (P/N 38541-04) – 10ft spiral

“MO300-IPHONE,10FT,COILED,3.5MM” Cable.

Jack 3.5mm 4 poles & RJ11 Modular: APA-24 EHS (P/N 212539-01)



OmniPCX Enterprise

10.3.11.1

RCEGB103/060.001

OmniPCX Office

10.3.11.1

RCEGB103/027.001

8019s/8029s/8039s 8019s/8029s/8039s

EncorePro HW510/20/30/40 Not Tested (2) 4-pole QD

EncorePro HW710/20 Not Tested (2) 4-pole QD

Blackwire 3215/25 Not Tested (2) Direct Connect - 4-pole (4)

Blackwire 5210/20 Not Tested (2) Direct Connect - 4-pole (4)

CS510/20/30/40 Not Tested (2) APA-24

SAVI W710/20/30/40 Not Tested (2) APA-24

(2) - Works the same as on OXO, however not tested at this time.


headset has been removed, and the 3.5mm Jack has been connected directly into the DeskPhone jack

socket.

APA-24 tested with 8029s Premium Deskphone on OXO OmniPCX switch.

Notes:




Connectivity:

Figure 2 - Connectivity diagram for 80x9s Series ALE TDM Premium DeskPhones with APA-24

EHS cable.



5.3 Legacy IP Premium Deskphones 8028/8038/8068

Name:

Premium DeskPhones 8068 / 8038 / 8028 (Legacy)

IP phones featuring an elegant, contemporary design, they combine improved audio and

software capabilities with ergonomic features to provide a superior communication

experience.


Jack 3.5mm 3 poles: QD Quick Disconnect 3.5mm 3 poles (P/N 38324-01)

Jack 3.5mm 3 poles & SATA: APA-24 EHS (P/N 212539-01) – (do not use 3-pole to 4-pole

adaptor cable)

Bluetooth (8068 only)


OmniPCX Enterprise

10.3.11.1

RCEGB103/060.001

OmniPCX Office

10.3.11.1

RCEGB103/027.001

8028/8038 8068 8028/8038 8068

EncorePro HW510/20/30/40 3-pole QD 3-pole QD Not Tested (3) Not Tested (3)

EncorePro HW710/20 3-pole QD 3-pole QD Not Tested (3) Not Tested (3)

CS510/20/30/40 APA-24 APA-24 Not Tested (3) Not Tested (3)

SAVI W710/20/30/40 APA-24 APA-24 Not Tested (3) Not Tested (3)

(3) - Compatibility already proven in ALE with Plantronics IWR Issue 3 - January 2016.


headset has been removed, and the 3.5mm Jack has been connected directly into the DeskPhone jack socket.

APA-24 tested with 8038 and 8068 Premium Deskphone on OXE OmniPCX switch.



Notes:

Tested with minimum of 4.52.13 phone binary.

Connectivity:

Figure 3 - Connectivity diagram for 80x8 Series ALE IP (Legacy) Premium DeskPhones with APA-

24 EHS cable.



5.4 Legacy Premium Deskphones 8029/8039 TDM models

Name:

Premium DeskPhones 8039 / 8029 (Legacy)

Featuring an elegant, contemporary design, they combine improved audio and

software capabilities with ergonomic features to provide a superior communication

experience. The alphabetic keyboard provides fast access to messaging and call-by-

name functions. The easy-to-use navigator and programmable soft keys enable

immediate interactivity with phone functions, as well as organization-wide

applications and services available from communications platforms.


Jack 3.5mm 4poles: QD Quick Disconnect 3.5mm 4 poles (P/N 38541-04)

Jack 3.5mm 4 poles: APA-24 EHS (P/N 212539-01) – (do not use 3-pole to

4-pole adaptor cable).



OmniPCX Enterprise

10.3.11.1

RCEGB103/060.001

OmniPCX Office

10.3.11.1

RCEGB103/027.001

8029/8039 8029/8039

EncorePro HW510/20/30/40 3-pole QD Not Tested (3)

EncorePro HW710/20 3-pole QD Not Tested (3)

CS510/20/30/40 APA-24 Not Tested (3)

SAVI W710/20/30/40 APA-24 Not Tested (3)

(3) - Compatibility already proven in ALE with Plantronics IWR Issue 3 - January 2016.

APA-24 tested with 8029 Premium Deskphone on OXE OmniPCX switch.



Notes:


Connectivity:

Figure 4 - Connectivity diagram for 80x9 Series ALE TDM Premium DeskPhones with APA-24

EHS cable.



5.5 EncorePro HW510/520/530/540

Name: EncorePro HW510/520/530/540

Over-the-head and over-the-ear light and flexible monaural and binaural headsets with

soft ear cushions for all-day wearing comfort.

Interfaces and cables:

Jack: QD Quick Disconnect 3.5mm 3-pole (P/N 38324-01)

Jack: QD Quick Disconnect 3.5mm 4poles (P/N 38541-03)

Short “MO300-IPHONE 4S” Cable.

Jack: QD Quick Disconnect 3.5mm 4 poles (P/N 38541-04)

10ft spiral “MO300-IPHONE,10FT,COILED,3.5MM” Cable.

RJ: Biway P/N 34286-03 + U10P P/N 27190-01

OmniPCX Enterprise OXE – (OmniPCX Office OXO: same as for OXE):

Desk Phones

4008/18 RJ (3)

4028/38 QD 3.5mm 3-pole (3)

4068 QD 3.5mm 3-pole (3)

4019 RJ (3)

4029/39 QD 3.5mm 3-pole (3)

8029/39 QD 3.5mm 3-pole

8028/38 QD 3.5mm 3-pole

8068 QD 3.5mm 3-pole

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT

8029s/39s QD 3.5mm 4-pole


(3) - Compatibility already proven in ALE with Plantronics IWR Issue 3 - January 2016



Test Results

Subjective

OK Headset side comprehension of speech

OK Sound level (the signal level in the headset is comfortable)

OK Distant side comprehension of speech

OK Noise cancellation* feature via supported headset

Call control

OK Connecting / Pairing

OK Off and On hook (RCC button is on QD cable).

N/A Mute (no mute button on the headset)

N/A Audio level adjustment (no audio level adjustment buttons on the headset)

* Noise cancellation is related to Noise Cancellation microphone, not ANC.

Device used for testing was HW520: Manu. Code: 6140B1 (April 2016).

80x8 deskphones used for testing wer 8038 (Software Version: 4.52.13) and 8068 (Software Version:

4.52.13).

80x9 deskphone used for testing was 8029 (Software Version: 4.00.91).

80x8s deskphone used for testing was 8028s (Software Version: 5.35.10).

80x9s deskphone used for testing were 8029s (Software Version: 4.10.01).

IP Premium Deskphones 8028s/8058s/8068s/8078s (see also the Premium DeskPhones section)

Problems:

- None

Restrictions:

- Must use correct 3-pole or 4-pole QD connector for the DeskPhone in use, otherwise there

are audio issues.

Notes:

- there is no incoming call ringing tone in the headset with 80x8s.

Premium Deskphones 8019s/8029s/8039s TDM models (see also the Premium DeskPhones section)

Problems:

- None

Restrictions:


are audio issues.

Notes:




5.6 EncorePro HW710/720

Name: EncorePro HW710/720

The highest performance headsets for highest performing employees deliver

award-winning design, luxurious comfort, and a premium look and feel.


Jack: QD Quick Disconnect 3.5mm 3-pole (P/N 38324-01)

Jack: QD Quick Disconnect 3.5mm 4poles (P/N 38541-03)

Short “MO300-IPHONE 4S” Cable.

Jack: QD Quick Disconnect 3.5mm 4 poles (P/N 38541-04)

10ft spiral “MO300-IPHONE,10FT,COILED,3.5MM” Cable.

RJ: Biway P/N 34286-03 + U10P P/N 27190-01


Desk Phones

4008/18 NT

4028/38 NT

4068 NT

4019 NT

4029/39 NT

8029/39 QD 3.5mm 3-pole

8028/38 QD 3.5mm 3-pole

8068 QD 3.5mm 3-pole

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT






Test Results

Subjective





Call control


OK Off and On hook (RCC button is on QD cable).




Device used for testing was HW720: Manu. Code: 5130A1 (March 2015).

80x8 deskphones used for testing were 8038 (Software Version: 4.52.13) and 8068 (Software Version:

4.52.13).





Problems:

- None

Restrictions:


are audio issues.

Notes:



Problems:

- None

Restrictions:


are audio issues.

Notes:




5.7 Blackwire 3215/3225

Name: Blackwire 3215/3225

The Plantronics Blackwire 3200 Series includes corded UC headsets that are durable,

comfortable, easy to deploy and come in a variety of connectivity and wearing options. Add

insights from Plantronics Manager Pro, an additional Software-as-a-Service offering, and you've

got a future-proof solution. Blackwire 3200 Series with Plantronics signature audio provides top

notch features at a price you can afford.

Note the BW3210 and 3220 cannot disconnect the inline connector. This means that the

3.5mm 4-pole jack connection is unavailable. Therefore, these headsets are not compatible

with deskphones without USB headset support.


Jack: 3.5mm 4-pole

USB-A

USB-C


Desk Phones

4008/18 NT

4028/38 NT

4068 NT

4019 NT

4029/39 NT

8029/39 N/A

8028/38 N/A

8068 N/A

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT

8029s/39s Direct Connection 3.5mm 4-pole


Test Results



Subjective





Call control


N/A Off and On hook (No RCC as inline controls are removed for direct connection of

3.5mm 4-pole jack).




Device used for testing was BW3225: Software Version V.213; Manu. Code: 805AA1 (February 2018).


4.52.13).





Problems:

- None

Restrictions:

- Must have inline controls removed, to allow direct connection with 4-pole, 3.5mm Jack.

- With inline controls removed, the headset no longer has mute or RCC buttons.

- Only works on phones which have a 4-pole, 3.5mm Jack.

Notes:



Problems:

- None

Restrictions:




Notes:




5.8 Blackwire 5210/5220

Name: Blackwire 5210/5220

The Blackwire 5200 Series fits your busy workday. Easy to use, USB/USB-C and 3.5 mm

connectivity options let you work on a variety of devices. And it's so comfortable, you'll be able

to wear it all day.


Jack: 3.5mm 4-pole

USB-A

USB-C


Desk Phones

4008/18 NT

4028/38 NT

4068 NT

4019 NT

4029/39 NT

8029/39 N/A

8028/38 N/A

8068 N/A

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT





Test Results

Subjective





Call control


N/A Off and On hook (No RCC as inline controls are removed for direct connection of

3.5mm 4-pole jack).




Device used for testing was BW5220: Software Version V.189; Manu. Code: 837BA1 (September 2018).


4.52.13).





Problems:

- None

Restrictions:




Notes:



Problems:

- None

Restrictions:




Notes:




5.9 CS Series CS510/520/530/540

Name: CS510/520/530/540

The system features the lightest DECT™ headset on the market, a streamlined design and

improved performance all with the same reliability for hands-free productivity.


Jack: APA-24 EHS (P/N 212539-01) – see specific DeskPhone to determine

whether the use of 3-pole to 4-pole adaptor cable is required for each

model.


Desk Phones

4008/18 NT

4028/38 APA-24 3-pole (3)

4068 APA-24 3-pole (3)

4019 NT

4029/39 APA-24 3-pole (3)

8029/39 APA-24 3-pole

8028/38 APA-24 3-pole

8068 APA-24 3-pole

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT

8029s/39s APA-24 4-pole

8028s/38s APA-24 4-pole




Test Results

Subjective





Call control


OK Off and On hook

OK Mute (Independent to DeskPhone)

OK Audio level adjustment (Independent to DeskPhone)


Device used for testing was CS540: Software Version V28.10 SP2; Date Code: 0116.


4.52.13).





Problems:

- None

Restrictions:

- Mute not synchronized between the headset and phone. When muting from the headset,

there is no indication on the phone. Both muting (headset and phone) work independently.

Unmuting must be done from the same device (headset or phone) than the muting.

- Audio level adjustment not synchronized between the headset and phone. There is no

synchronization. When changing the audio level from the headset, there is no indication on

the phone.

Notes:

- Headset should have normal DECT operation with the 80x8s series of deskphones.

- DeskPhone settings, where appropriate, should be set as follows: Jack = Headset and

ForcedHeadset = False.

- If the headset is configured to "auto-answer", answering a call can be done by taking the

headset from its base station. Releasing a call can be done by putting the headset back to its base

station.




Problems:

- None

Restrictions:






the phone.

- Answer on headset pickup is not working. Headset must be removed from the cradle, then

the RCC headset button can be used to answer the call.

- When returning headset to cradle during a call, the DeskPhone does not detect this; the call

is not ended, and the audio source is not moved to the handset or speakerphone. Instead the

line goes quiet and an alternative audio source must be manually selected using the button on

the phone, or by picking up the handset.

Notes:

- Headset is operating in DECT-ON mode, i.e. the DECT link opens when the headset is

removed from the cradle and does not close until the headset is returned to the cradle.



5.10 Savi W710/720/730/740CS Series CS510/520/530/540

Name: Savi W710/720/730/740

With multi-device connectivity, a newly designed convertible headset, and up to

350 feet of wireless range, now you can easily manage desk phone, PC and

mobile phone calls with the most intelligent wireless headset system on the market.


Jack: APA-24 EHS (P/N 212539-01) – see specific DeskPhone to determine

whether the use of 3-pole to 4-pole adaptor cable is required for each

model

USB

Bluetooth


Desk Phones

4008/18 NT

4028/38 APA-24 3-pole (3)

4068 APA-24 3-pole (3)

4019 NT

4029/39 APA-24 3-pole (3)

8029/39 APA-24 3-pole

8028/38 APA-24 3-pole

8068 APA-24 3-pole

8082 SIP NT

8082 NOW NT

8088 SIP NT

8002 NT

8012 NT

8001 NT

8029s/39s APA-24 4-pole

8028s/38s APA-24 4-pole




Test Results

Subjective





Call control


OK Off and On hook

OK Mute (Independent to DeskPhone)

OK Audio level adjustment (Independent to DeskPhone)


Device used for testing was Savi W740:

Base: v.19.85;

Bluetooth: v.02.05.0d, 0e

Headset: v.28.25

PIC: v.0.0

USB: v.165

DC: 0614 (older date-code, but new out of box).


4.52.13).





Problems:

- None

Restrictions:






the phone.

Notes:

- Headset should have normal DECT operation with the 80x8s series of deskphones.

- DeskPhone settings, where appropriate, should be set as follows: Jack = Headset and

ForcedHeadset = False.

- If the headset is configure to "auto-answer", answering a call can be done by taking the headset

from its base station. Releasing a call can be done by putting the headset back to its base station.




Problems:

- None

Restrictions:






the phone.

- Answer on headset pickup is not working. Headset must be removed from the cradle, then

the RCC headset button can be used to answer the call.

- When returning headset to cradle during a call, the DeskPhone does not detect this; the call

is not ended, and the audio source is not moved to the handset or speakerphone. Instead the

line goes quiet and an alternative audio source must be manually selected using the button on

the phone, or by picking up the handset.

Notes:

- Headset is operating in DECT-ON mode, i.e. the DECT link opens when the headset is

removed from the cradle and does not close until the headset is returned to the cradle



6 Appendix A: AAPP member’s escalation process For presales and post support please refer to www.plantronics.com for the contact details of your nearest Plantronics office or partner. The website also offers the latest software downloads as well as an extensive knowledge database. The following local contact numbers can also be used to obtain both presales and technical support. UK 0800 410014 Netherland 0800 7526876 BE/LUX 00800 75268766 France 0825 0825 99 Germany 0800 242500 Italy 0800 950934 Iberia 902 415191 Finland 0201 550 550 Sweden 031 28 95 00 Denmark 44 35 05 35 Norway 23 17 3770 MEEA +44 1793 842443

http://www.plantronics.com/



7 Appendix B: AAPP program

7.1 Alcatel-Lucent Application Partner Program (AAPP)

The Application Partner Program is designed to support companies that develop communication applications for the enterprise market, based on Alcatel-Lucent Enterprise's product family. The program provides tools and support for developing, verifying and promoting compliant third-party applications that complement Alcatel-Lucent Enterprise's product family. ALE International facilitates market access for compliant applications. The Alcatel-Lucent Application Partner Program (AAPP) has two main objectives:

Provide easy interfacing for Alcatel-Lucent Enterprise communication products: Alcatel-Lucent Enterprise's communication products for the enterprise market include infrastructure elements, platforms and software suites. To ensure easy integration, the AAPP provides a full array of standards-based application programming interfaces and fully-documented proprietary interfaces. Together, these enable third-party applications to benefit fully from the potential of Alcatel-Lucent Enterprise products.

Test and verify a comprehensive range of third-party applications: to ensure proper inter-working, ALE International tests and verifies selected third-party applications that complement its portfolio. Successful candidates, which are labelled Alcatel-Lucent Enterprise Compliant Application, come from every area of voice and data communications.

The Alcatel-Lucent Application Partner Program covers a wide array of third-party applications/products designed for voice-centric and data-centric networks in the enterprise market, including terminals, communication applications, mobility, management, security, etc.



Web site The Application Partner Portal is a website dedicated to the AAPP program and where the InterWorking Reports can be consulted. Its access is free at https://www.al-enterprise.com/en/partners/aapp

7.2 Enterprise.Alcatel-Lucent.com

You can access the Alcatel-Lucent Enterprise website at this URL: https://www.al-enterprise.com


https://www.al-enterprise.com/



8 Appendix C: AAPP Escalation process

8.1 Introduction

The purpose of this appendix is to define the escalation process to be applied by the ALE International Business Partners when facing a problem with the solution certified in this document. The principle is that ALE International Technical Support will be subject to the existence of a valid InterWorking Report within the limits defined in the chapter “Limits of the Technical support”. In case technical support is granted, ALE International and the Application Partner, are engaged as following:

(*) The Application Partner Business Partner can be a Third-Party company or the ALE International Business Partner itself



8.2 Escalation in case of a valid Inter-Working Report

The InterWorking Report describes the test cases which have been performed, the conditions of the testing and the observed limitations. This defines the scope of what has been certified. If the issue is in the scope of the IWR, both parties, ALE International and the Application Partner, are engaged: Case 1: the responsibility can be established 100% on ALE International side.

In that case, the problem must be escalated by the ALE Business Partner to the ALE International Support Center using the standard process: open a ticket (eService Request –eSR)

Case 2: the responsibility can be established 100% on Application Partner side.

In that case, the problem must be escalated directly to the Application Partner by opening a ticket through the Partner Hotline. In general, the process to be applied for the Application Partner is described in the IWR.

Case 3: the responsibility cannot be established.

In that case the following process applies:

The Application Partner shall be contacted first by the Business Partner (responsible for the application, see figure in previous page) for an analysis of the problem.

The ALE International Business Partner will escalate the problem to the ALE

International Support Center only if the Application Partner has demonstrated with traces a problem on the ALE International side or if the Application Partner (not the Business Partner) needs the involvement of ALE International

In that case, the ALE International Business Partner must provide the reference of the Case Number on the Application Partner side. The Application Partner must provide to ALE International the results of its investigations, traces, etc, related to this Case Number.

ALE International reserves the right to close the case opened on his side if the investigations made on the Application Partner side are insufficient or do not exist.

Note: Known problems or remarks mentioned in the IWR will not be taken into account. For any issue reported by a Business Partner outside the scope of the IWR, ALE International offers the “On Demand Diagnostic” service where ALE International will provide 8 hours assistance against payment .

IMPORTANT NOTE 1: The possibility to configure the Alcatel-Lucent Enterprise PBX with ACTIS quotation tool in order to interwork with an external application is not the guarantee of the availability and the support of the solution. The reference remains the existence of a valid InterWorking Report.



Please check the availability of the Inter-Working Report on the AAPP (URL: https://www.al-enterprise.com/en/partners/aapp) or Enterprise Business Portal (Url: Enterprise Business Portal) web sites. IMPORTANT NOTE 2: Involvement of the ALE International Business Partner is mandatory, the access to the Alcatel-Lucent Enterprise platform (remote access, login/password) being the Business Partner responsibility.

8.3 Escalation in all other cases

For non-certified AAPP applications, no valid InterWorking Report is available and the integrator is expected to troubleshoot the issue. If the ALE Business Partner finds out the reported issue is maybe due to one of the Alcatel-Lucent Enterprise solutions, the ALE Business Partner opens a ticket with ALE International Support and shares all trouble shooting information and conclusions that shows a need for ALE International to analyze. Access to technical support requires a valid ALE maintenance contract and the most recent maintenance software revision deployed on site. The resolution of those non-AAPP solutions cases is based on best effort and there is no commitment to fix or enhance the licensed Alcatel-Lucent Enterprise software. For information, for non-certified AAPP applications and if the ALE Business Partner is not able to find out the issues, ALE International offers an “On Demand Diagnostic” service where assistance will be provided for a fee.



https://businessportal.alcatel-lucent.com/alugesdp/faces/gesdp/products/Listing.jspx?DOCTYPE=Technical_Documentation/Interworking_Reports&RESULTSBYPAGE=25&BOXES=partner,product&OPENFOLDER=doctype.Interworking_Reports&_afPfm=2



8.4 Technical support access

The ALE International Support Center is open 24 hours a day; 7 days a week:

e-Support from the Application Partner Web site (if registered Alcatel-Lucent Application Partner):


e-Support from the ALE International Business Partners Web site (if registered Alcatel-Lucent

Enterprise Business Partners): https://businessportal2.alcatel-lucent.com click under “Contact us” the

eService Request link

e-mail: [email protected]

Fax number: +33(0)3 69 20 85 85

Telephone numbers:

ALE International Business Partners Support Center for countries:

For other countries: English answer: + 1 650 385 2193 French answer: + 1 650 385 2196 German answer: + 1 650 385 2197 Spanish answer: + 1 650 385 2198

END OF DOCUMENT

Country Supported language Toll free number

France

French

+800-00200100

Belgium

Luxembourg

Germany

German Austria

Switzerland

United Kingdom

English

Italy

Australia

Denmark

Ireland

Netherlands

South Africa

Norway

Poland

Sweden

Czech Republic

Estonia

Finland

Greece

Slovakia

Portugal

Spain Spanish


https://businessportal2.alcatel-lucent.com/

mailto:[email protected]

Documents

Partner: PLANTRONICS Headsets and EHS Cable for …...In case at a customer site an additional third party application NOT provided by ALE International is included in the solution