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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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PIERCECOUNTY
PLANNING ANDLANDSERVICESDennis Hanberg, Director
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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CREATING THEBEST PERMITTING
AGENCY
IN THE STATE (BPA)
PAST FUTURE
PRESENT
8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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FIRST 3 YEARS OF BPA:
INVESTMENT IN TECHNOLOGY
ConvenienceE-Payment
Time SaverE-Notify
Online questions
Email responsesAsk a Permit Tech
Building Permits & Land UseActions
On-line Submittal
GIS Based AboutMy Property
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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RESULTS TO DATE:
25% fewer people coming into the
Development Center. ( 3,500 people)
Average Customer Contact times
reduced from 90 minutes to less
than 20 minutes
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TAKINGTECHNOLOGY TO THE
FIELD
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TAKINGTECHNOLOGY TO THE
FIELD
Initial Goals:
Eliminate Duplicate Entry
Not Enough Inspectors (?) Printers were about to die
Increase efficiencies
Too Many Inspections. . . Not enough Inspectors. . .
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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TAKINGTECHNOLOGY TO THE
FIELD
Improvement Goals:
Eliminate Duplicate Entry
Printers were about to die Increase efficiencies
Too Many Inspections. . .
Not enough Inspectors. . .
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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TAKINGTECHNOLOGY TO THE
FIELD
Improvement Goals:
Eliminate Duplicate Entry
Printers were about to die Too many Inspections and not
enough InspectorsAs We Get
Busy
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FIELD
Challenges:Staff
Average Age: 57
Average Years of Insp. Ex: 20
94% Male
Computer Literacy2 did not know how to turn off their existing
desktops
5 did not have home computers
4 did not have any personal credit cards
Only 1 (34 yr old) had a smart phone or hadever touched an IPAD
AKING ECHNOLOGY TO THE
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AKING ECHNOLOGY TO THE
FIELD
ApproachCommunicate well in advance:
That we were developing a Field
Module That it will involve a lot of new
technology
Provide the IPADS at least one month in
advance of launch
Give staff a basic tutorial
Give staff games to play
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FIELD
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FIELD
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After
One Month
ofPractice
Staff Concluded . .
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FieldM
odu
le
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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AFTER TWO DAYS:
Internet
Connection
No printed
Comments
People dont have
Smart phones
Buffering System
Promote E-Notify(sign up at time ofapplication)
Left WrittenComments
Concern Solution
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THINGS OUR INSPECTORS LIKE:
Easy Photo Hanging straight to
file and emailing to Client
Plans reviewed from I pad
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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THINGS OUR INSPECTORS LIKE:
Easy Photo Hanging straight to file
and emailing to Client
Plans reviewed from I pad
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THINGS OUR INSPECTORS LIKE:
Easy Photo Hanging straight to file
and emailing to Client
Plans reviewed from I pad
Sorting and Mapping your Day
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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IT SAVES PAPER171,000 SHEETS PER YEAR
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UNPLANNEDBENEFITS
Working in Live-time allows for two
inspections on same day
Emailing comments and photos to
customers
A picture is worth 1,000 words
Faster responses to comments
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PALS BUILDINGOFFICIAL
He is
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ORIGINALGOAL
Save Time: Single Data Entry. . .
45 minutes per inspector per day
Resulta minimum of 1 more
inspection per inspector per day
Net Gain: 70 more inspections
per week.> 3,500 per year!
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RESULTS AFTER 4 MONTHS:
No change in number of
Inspections per inspector.
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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ON-LINEVIDEO SKYPE
INSPECTIONS
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SAVES TIME ON SINGLE TRAVEL
Crystal Mountain! A short 3 Hour RoundTrip
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8/11/2019 Pacific Northwest DGS presentation - Fast Track Session - Mobile Inspections - D Hanberg
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ADVANTAGES:
Convenience for customers
No waiting for inspectors
Small inspections handledquickly
Convenience to the County inreduced trip Time
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WORD OFCAUTION:
C
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CONCLUSIONS:
Was implementation hard to achieve?
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CONCLUSIONS
Would I change anything on how weimplemented?
NO. . . ButCould not have succeeded without:
ITProactive Training Plan
GREATalbeit Reluctant Inspectors
AND WHAT DO THE INSPECTORS
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AND WHAT DO THE INSPECTORS
SAY?
Its Okay
I like it but I am not sure Bobdoes
Its REALLY GREAT..but dont tell anybody I said that.