Outsourcing

Agenda – Outsourcing

- Outsourcing defined

- Case studies (McKinsey)

- What they don’t tell you (Siemens and GEFA)

- Contingency Planning

Outsourcing Defined

The delegation of non-core operations from internal production to an external entity specializing in the management of that operation.

By C44 T.A. Mike Jagdeo

Case study #1: McKinsey Consulting

- Situation Australia

Canada

Germany

By C44 T.A. Mike Jagdeo

Case study #1: McKinsey Consulting

- Situation- Task: Consolidation- Action

- Requirements gathering

- Standardizing processes

- Quality Assurance- Implementation

Canada

By C44 T.A. Mike Jagdeo

Case study #1: McKinsey Consulting

- Situation- Task: Consolidation- Action

- Requirements gathering

- Standardizing processes

- Quality Assurance- Implementation

- Result

India

What They Don’t Tell You

- GEFA Actuarial Services

- Siemens Helpdesk Services

Contingency Planning

- Recognize that you’re not ‘safe’

- Where others see danger, seize the opportunity

- Travel

- Get comfortable with working with coworkers with accents

- Get comfortable with working and collaborating remotely