OUR STORY

We’re interested in creating long-term relationships with our clients to foster new conversational methods using chatbots to engage and entertain your customers while creating a service function.

WHAT WE DO We partner with thought leaders to create

chatbots that foster human connections, engage, and entertain while intelligently

serving a purpose using Relationship Experience Technology (RET).

RET is a method for analyzing, valuing, and designing chatbots that utilize

Conversational User Interface (CUI), Neuroscience, and Animation to create

a conversational experience using bots that serve a functional purpose.

PETE’S STORY I am about innovation and creation that elevate the human experience to delight, excite, and engage. It runs in my blood. This resulted in developing numerous hardware, software and firmware products in test and measurement, consumer goods, payment transactions, bio-medical, bio-science, and digital categories for companies such as Fluke, Hewlett Packard, Nike, and VeriFone – to name a few.

My career has spanned the dawn of personal computers, the internet, virtual reality, software apps, genetic advancements, and neuroscience brain research. I'm keenly interested in what makes people tick, how it's tied to emotion, and what creates that elevated experience between a person and a product. I hold numerous design and trade-secret patents for innovative product development. These patents expressed the result of something new and different for the user that wasn't available before.

In 2012, I founded inViral, a business incubator to commercialize innovative megatrend technologies in the areas of digital, neurosciece, software apps, and artificial intelligence – getting to market with numerous products some of which failed and some highly successful. Every creation, a lesson in connecting technology to humans.

My mentor is Steve Jobs and his viewpoint expressed in the 1985 interview with Playboy...”At Apple...we attract a different type of person. Someone who really wants to get in a little over his head and make a little dent in the universe. We are aware that we are doing something significant.”

Today, we are at a new dawn – the re-invention of the internet. A new opportunity. A new technology with bots and artificial intelligence. However; it's not about that. It's about elevating the human experience through this technology. That's why we're creating Relationship Experience Technology (R.E.T.) and Conversational User Interface (CUI) standards with chatbots as a way to create human-like conversations for help, support, companionship. It's our way of putting a little dent in the universe.

CHATBOT MYTHS Chatbots are a Fad. TRUTH: There's been a lot of hype around bots with a chat interface as the final solution to almost anything. While artificial intelligence is still a ways off, bots are here and will integrate themselves into our lives like smart phones and the internet. Websites will become bot-sites. Phone apps become chat-apps. Google will use a personal assistant bot. Computer operating systems will be bot OS's.

Most Bots Use Artificial Intelligence. TRUTH: most bots do not use AI and a lot of them never will. The best chatbot is one that is designed for a specific function like leads, customer service, sales, or as stand-alone products.

Chatbots Won't Save 'Real' Money in Customer Service. TRUTH: According to industry research about 23% of questions handled by reps are repeat questions. U.S. industry average compensation (including benefits) for a Customer Service Representative is $43,569. For a call center size of 4 or more, a single annual salary could be saved. Typical payback investing in an talking animated chatbot that provides 24/7 service is less than 4 months. After that, it's money to the bottom line.

Chatbots Lack a Personalized Human Touch. TRUTH: There's a common mis-conception that chatbots are nothing more than text messaging. Nothing can be further from the truth. We're developing fully animated talking chatbots rich with gif videos, image galleries, code activation, text/button replies and full integrations with over 750 web apps like CRM tools, human chat, and Google docs.

Chatbots Have Limited Functionality. TRUTH: The truth is the opposite. Chatbots are instant, engaging, and available to serve your customers 24/7. They supersede phone apps and website chats by creating a user-driven experience. Chatbot strategies include leads, education, relationship building, workflow, appointment setting, customer service, product ordering, and follow-up. The options are almost endless.

To determine the best use of chatbots in your business to represent both the interactive brand story and complete a function, we have 10 questions we ask to determine your bot strategy.

1.What is the purpose of your chatbot or chatbots?

2.Who are you targeting at the 'entry' point or first interaction with your bot?

3.What are your 'buckets' of customers?

4.What products would they typically be interested in considering?

5.What content or conversation strategy will we use to get them to instantly engage?

6.What questions should we ask in the conversation to qualify them?

7.What is the tone, language, and personality of your brand?

8.Is the commitment level low enough throughout the entire bot conversation to keep them engaged?

9.What do you use to engage and allow them to illuminate their pain, desire, needs?

10.How do these chatbots tie into your existing marketing, promotion, ad, or service strategies?

DEVELOPING YOUR CHATBOT STRATEGY

We will create an interactive chatbot experience using animated characters and conversational mapping that speaks about your brand.

Phase 1: Discovery Phase In this phase, we uncover the conversational personality of your company, your products, lifetime value of your customer, and the related methods of marketing and advertising you are currently conducting to build your business. Phase 2: Design Phase We work to generate your animated characters that represent your brand along with the conversational scripts the meet CUI standards for the chatbot interacting with your customers. Phase 3: Development Phase In development, the animation, bot building, and testing is completed across platforms and devices. Phase 4: Deployment At this point, the chatbots you have requested are deployed and sent to you for review and workflow integration which could include CRM, Google Docs, or any of the other 750 web app tools that fit the needs of your business.

PHASES

CHATBOT DEVELOPMENT DESIGN // INNOVATION

CHATBOT DEVELOPMENT CONVERSATIONAL INNOVATION

Development • Character Designs – that reflect your brand • Character Storyboarding – creating the bot story • Script Writing – creating the conversational map • Voice-Over Integration – professional actors • Character Animation – full movement • Content Gathering- video, gif, images, text • Chatbot Conversation – creating the map • Backend Development – bot design and develop • Testing on Devices – multiple platforms and phones • Deployment – bot delivery for workflow deployment • Promotion – strategies to deliver bot functionality

Objective

Purpose

• Provide a conversational, engaging and interactive experience the exceeds open and click through rates of traditional marketing and advertising such as email, social media, PPC or Facebook Ads.

• Create a lasting impression of your brand during the user experience through storytelling and proprietary conversational techniques using neuroscience, animation, CUI standards, video, and gif.

• Chatbots that create automated systems to generate revenue, cash flow, customer service and workflows.

• Offer the chatbot experience on both messaging app platforms and your website. • Chatbots for customer service to offer 24/7 support while dramatically reducing your

CSR overhead in your company (in the U.S. industry average annual cost of a single CSR is $43,500)

• Create an interactive brand experience that instills trust, relationship building, and tells the story of brand, company, and products.

• The ability to scale your business using automation and technology while creating a memorable interactive and human-like experience with your chatbots.

• Foster an instant, interactive and engaging chatbot experience • Select bot strategy funnel: leads, sales, consumption, customer service, etc. • Utilize R.E.T. and CUI standards to create conversational experience • Deploy chatbots that collect, segment, and integrated data • Engage chatbots to build a list of interactive users (prospects and customers)

CHATBOT MANAGEMENT

• Chatbot new promotion sequences. • Growing bot subscribers. • Additional animated character conversations to

build your brand. • Technical support of the chatbot and data

integrations. • Improving clicks based on backend chatbot

analytics. • Adding new bot features as they are added. • Integration of new chatbot technologies that could

include machine learning and ai. • Creation or adding to the automated chatbot

auto-responder sequences for education and interaction with your current and potential customers.

• Chatbot hosting and related lead-generations costs.

Chatbots are about creating conversational experiences and do require on-going updates, technical support, and integration of new technology as it arises. Depending upon the level of updates you require, our monthly fees range from $300 to $1000 per month.

TIME // Ongoing

PRICE // Varies According to Needs

TERMS // Monthly

INVESTMENT

Chatbot Animation Development Chatbot Animation Development: $1000 to $2500 depending upon complexity of character and whether the animated chatbot is talking. Development covers: character design, character storyboarding, scriptwriting, professional voice acting, animation development and all approvals by the client.

Chatbot Development Chatbot Development (per chatbot): $3,000 to $10,000 depending upon complexity, size of bot, data integrations, animation integrations, and content creation to support chatbot development. Discounts can apply for multiple chatbots in development under contract. Chatbot Management (per chatbot): $300 to $1000 per month which includes all hosting, tech support, lead generation costs, analytics support, new promotional and conversation sequences.

Timelines may vary greatly due to

unforeseen elements. Timelines

are primarily tied to your ability to

participate and provide

information.

TIME ESTIMATE 6 -12 Weeks *estimated

Payments must be made according to agreed schedule. If payments are not made within 30 days of due date, we reserve

the right to pause or end the work at our discretion.

WE LOOK FORWARD TO INNOVATING WITH YOU

EMAIL HELLO@CHATBOTNATION.CO

CHATBOTNATION.CO

PHONE (425) 737-9152