OSIPTEL Y SBS-2

7/25/2019 OSIPTEL Y SBS-2

http://slidepdf.com/reader/full/osiptel-y-sbs-2 1/27

UNIVERSIDAD NACIONAL DE CAJAMARCA

FACULTAD DE CIENCIAS ECONÓMICAS, CONTABLES Y

ADMINISTRATIVAS

ESCUELA ACADÉMICO PROFESIONAL DE ECONOMÍA

TEMA: “OSIPTEL Y SUPERINTENDENCIA DE BANCA Y SEGUROS”

CURSO : Econo!" P#$%&c"

CICLO : VIII

PROFESOR : Econ' Jo()* V+-.*/ C*(c"0o

ALUMNOS :

D!"/ Ro*(o, S"n0("

E1("0" 2*(n+n0*/, J3on4 P".%

Go&coc3*" V"()" , C"(o%&n V"n*"2."+n B(&c*5o, Y*&c" A%&"n"

2."+n S+nc3*/, M&).*%

C"6""(c", Oc1.$(* 0*% 789

INTRODUCCIÓN



E1* 1("$"6o ;(*1*n0* 0"( " conoc*( %" &;o(1"nc&" -.* 1&*n* %o

o()"n&o (*).%"0o(* coo * o&;1*% -.* * .n o()"n&o ;#$%&co

-.* (*).%" 4 .;*(<&" *% co((*c1o 0*"((o%%o 0* %o *(<&c&o 0*

1*%*=on!"

C.*n1" con ".1ono!" 1>cn&c", *con?&c", @n"nc&*(", =.nc&on"% 4

"0&n&1("1&<"' P.* OSIPTEL * @n"nc&" con *% 8, 0* %o &n)(*o

$(.1o 0* %o o;*("0o(* 0* *(<&c&o ;#$%&co 0* 1*%*co.n&c"c&on*'

Y * *% -.* no(" 4 (*).%" %o *(<&c&o ;#$%&co 0*

1*%*co.n&c"c&on*, .;*(<&"n0o 4 @c"%&/"n0o 4 0"n0o o%.c&?n "

con1(o<*(&" *n1(* *;(*" 4 *n *).n0" &n1"nc&" %o (*c%"o 0* %o

.."(&o

T"$&>n *n *% ;(**n1* 1("$"6o * 1("1"(" *% 1*" 0* %"

.;*(&n1*n0*nc&" 0* $"nc" 4 *).(o * *% o()"n&o *nc"()"0o 0* %"

(*).%"c&?n 4 .;*(<&&?n 0* %o S&1*" F&n"nc&*(o, 0* S*).(o

L" %"$o( 0* %" SBS co;(*n0* 0o 1"(*" $+&c": (*).%"c&?n 4

.;*(<&&?n' L" (*).%"c&?n *1"$%*c* %" (*)%" " %" c."%* * o*1*n

%" *;(*" .;*(<&"0" 0*0* . *n1("0" "% &1*", 0.("n1* .

o;*("c&?n 4 *<*n1."% "%&0" 0*% *(c"0o'

L" .;*(<&&?n con&1* *n <*(&@c"( *% c.;%&&*n1o 0* %" no(" 4 %"";%&c"c&?n 0* ;o%!1&c" 4 ;(+c1&c" ;(.0*nc&"%* ;o( ;"(1* 0* %"

*;(*" .;*(<&"0"' L" SBS 1&*n* coo @n )*n*("( %" con0&c&on*

-.* ;*(&1"n "&&/"( *% <"%o( 0* %o &1*" @n"nc&*(o, 0* *).(o 4

;(&<"0o 0* ;*n&on*, ;(o;&c&"n0o .n" "4o( con@"n/" 4 "0*c."0"

;(o1*cc&?n 0* %o &n1*(** 0*% ;#$%&co .."(&o, " 1("<> 0* %"

1("n;"(*nc&", <*("c&0"0 4 c"%&0"0 0* %" &n=o("c&?n c".1*%"n0o %"

*1"$&%&0"0 4 o%<*nc&" 0* %" &n1&1.c&on* -.* con=o("n %o &1*"'



PLANTEAMIENTO METODOLÓGICO

1.- Problema de invesi!a"i#n

1.1.- $i%a"i#n &roblem'i"a(

E% P*(# con1&1.4* "c1."%*n1* .no 0* %o *(c"0o +

&;o(1"n1* 0* %" (*)&?n' E%%o ;%"n1*" .n )("n 0*"=!o *n *% 0&*5o

* &;%**n1"c&?n 0* %" ;o%!1&c" (*).%"1o(&" o(&*n1"0" " ="c&%&1"(

*% "cc*o " *6o(* *(<&c&o 0* 1*%*co.n&c"c&on* *n .n "(co

0* co;*1*nc&" 4 -.* %" ;o$%"c&?n *" ;"(1!c&;* 0* %"

o;o(1.n&0"0* 0* 0*"((o%%o * &nc%.&?n ;(o<*n&*n1* 0*% .o 0* %"

1*%*co.n&c"c&on*

1.).- *orm%la"i#n del &roblema de invesi!a"i#n( C.+%* on %" ;(&nc&;"%* =.nc&on* 4 o$6*1&<o 0* o&;1*% 4

0* %" .;*(&n1*n0*nc&" 0* $"nc" 4 *).(o, c.+%* on %" <*n1"6"

4 0*<*n1"6" oc&o*con?&c" -.* 0&c3" =.nc&on* )*n*("n

).- Ob+eivos.

).1.- Ob+eivo !eneral(

E% ;(**n1* 1("$"6o ;(*1*n0* ;(oo<*( %" &;o(1"nc&" -.* 1&*n* %o

o()"n&o (*).%"0o(* coo * O&;1*% 4 %" @n"%&0"0 -.* 1&*n* %".;*(&n1*n0*nc&" 0* $"nc" 4 *).(o *n ;(o1*)*( %o &n1*(** 0*%

;#$%&co, c".1*%"n0o %" *1"$&%&0"0, %" o%<*nc&" 4 %" 1("n;"(*nc&"

0* %o &1*" .;*(<&"0o, <*%"n0o ;o( -.* * c.;%"n %"

no(" %*)"%*'

).).- Ob+eivos es&e","os(

An"%&/"( 0* "n*(" co((*c1" %" (*).%"c&?n 4 .;*(<&&?n 0*

O&;1*%'

I0*n1&@c"( c."% * %" ;(&o(&0"0 0* O&;1*% 4 0* %"

S.;*(&n1*n0*nc&" 0* B"nc" 4 S*).(o'



O$IPTEL

CONCEPTO (

E *% O()"n&o S.;*(<&o( 0* In<*(&?n P(&<"0" *n

T*%*co.n&c"c&on*, .n" *n1&0"0 ;#$%&c" 0*c*n1("%&/"0"

*nc"()"0" 0* (*).%"( 4 .;*(<&"( *% *(c"0o 0* *(<&c&o ;#$%&co

0* 1*%*co.n&c"c&on*, &n0*;*n0&*n1* 0* %" *;(*"

o;*("0o("' E% OSIPTEL *1+ "0c(&1o " %" P(*&0*nc&" 0*% Con*6o

0* M&n&1(o'

F.* c(*"0o *% 99 0* 6.%&o 0* 99 *0&"n1* D*c(*1o L*)&%"1&<o NH

87, * &n&c&? . "c1&<&0"0* con %" &n1"%"c&?n 0* . ;(&*(

Con*6o D&(*c1&<o *% 7 0* *n*(o 0* 9'

N.*1(o R*)%"*n1o G*n*("% KD*c(*1o S.;(*o NH 887889PCM

=.* ;.$%&c"0o *n *% 0&"(&o E% P*(."no *% 7 0* =*$(*(o 0* 7889'

MI$IÓN

R*).%"( 4 .;*(<&"( *% *(c"0o 0* %" 1*%*co.n&c"c&on* ;"("

;(oo<*( %" co;*1*nc&", %" c"%&0"0 0* %o *(<&c&o 4 *% (*;*1o "

%o 0*(*c3o 0* %o .."(&o'I$IÓN

Lo)("( -.* * $(&n0*n *(<&c&o 0* 1*%*co.n&c"c&on* "cc*&$%*

4 0* c"%&0"0 *n .n "(co 0* *=*c1&<" co;*1*nc&", 4 *(

(*conoc&0o ;o( %" ;o$%"c&?n coo .n" &n1&1.c&?n ".1?no",

1>cn&c" * &nno<"0o("'

*INALIDAD

E% OSIPTEL * c(*? con *% @n 0* )"("n1&/"( %" c"%&0"0 4 *@c&*nc&"

0*% *(<&c&o 0* 1*%*co.n&c"c&on* $(&n0"0o "% .."(&o 4 ;"("

;(o1*)*( *% *(c"0o 0* *(<&c&o ;#$%&co 0* 1*%*co.n&c"c&on*

0* ;(+c1&c" con1("(&" " %" %&$(* 4 %*"% co;*1*nc&"'



*UNCIONE$(

*%n"i#n Re!%ladora( E %" ="c.%1"0 -.* 1&*n* *% OSIPTEL 0* @6"(

1"(&=" 0* %o *(<&c&o ;#$%&co 0* 1*%*co.n&c"c&on*

"c1."%*n1* *1" 1"(&=" on *1"$%*c&0" %&$(**n1* ;o( c"0"

*;(*" o;*("0o(", 0* "c.*(0o con %" con0&c&on* 0* o=*(1" 4

0*"n0" *n *% *(c"0o no o$1"n1*, *% OSIPTEL ;.*0* *1"$%*c*(

1"(&=" 1o;* ;"(" 0*1*(&n"0o *(<&c&o

*%n"i#n Normaiva ( Po( *0&o 0* %" =.nc&?n no("1&<", E%

OSIPTEL 0&c1" (*)%"*n1o *n c."n1o " %o 1*" n*c*"(&o 0*



(*).%"( *n *% *(c"0o 0* %o *(<&c&o ;#$%&co 0*

1*%*co.n&c"c&on* 1"%* coo: &1*" 1"(&="(&o,

;(oc*0&&*n1o 0* (*c%"o, o()"n&/"c&?n &n1*(n" 0*% OSIPTEL,

;(oc*o 0* ";(o$"c&?n 0* (*)%"*n1o, no(" 4 (*).%"c&on*,

%&n*"&*n1o 4 c(&1*(&o ;"(" %" *&1*nc&" 0* con1"$&%&0"0

*;"("0" *n %" *;(*" o;*("0o(", %&n*"&*n1o ;"(" %"

&n1*(con*&?n 0* *(<&c&o 4 (*0*, *1+n0"(* 0* c"%&0"0 4 %"

con0&c&on* 0* .o 0* %o *(<&c&o -.* * *nc.*n1(*n $"6o .

co;*1*nc&", (*%"c&on* *n1(* %" *;(*" co*(c&"%&/"0o(" 4

%" *;(*" o;*("0o(" 4, *n1(* "-.*%%" 4 %o .."(&o 0*%

*(<&c&o *n "-.*%%o ";*c1o (*%"1&<o " %" co*(c&"%&/"c&?n 0*

1(+@co 0* 1*%*co.n&c"c&on* 4 o1(o

*%n"i#n *is"ali/adora 0 $an"ionadora( L" =.nc&?n @c"%&/"0o("

4 "nc&on"0o(" ;*(&1* "% OSIPTEL &;on*( "nc&on* 4 *0&0"

co((*c1&<" " %" *;(*" o;*("0o(" 4 0*+ *;(*" o

;*(on" ;o( *% &nc.;%&&*n1o 0* %" no(" ";%&c"$%*, 0* %"

(*).%"c&on* 4 0* %" o$%&)"c&on* con1*n&0" *n %o con1("1o 0*

conc*&?n'

*%n"i#n de Ti&i"a"i#n de $an"iones: E% OSIPTEL ;o0(+, *n"1*(&" 0* . co;*1*nc&" *c%.&<", 1&;&@c"( %" &n=("cc&on*

-.* no *1>n ;(*<&1" *n %" L*4 0* T*%*co.n&c"c&on* 4

0*1*(&n"( %" "nc&on* co((*;on0&*n1*, 0*n1(o 0* %"

c"1*)o(!" ;(*<&1" *n %" (*=*(&0" L*4'

*%n"i#n de $ol%"i#n de Re"lamos de Us%arios: E% OSIPTEL

1&*n* coo co;*1*nc&" *c%.&<" ;"(" (*conoc*( 4 (*o%<*( %o

(*c%"o ;(**n1"0o ;o( .."(&o con1(" EMPRESASOPERADORAS, *n *).n0" &n1"nc&" -.* *1* (*%"c&on"0" con:

F"c1.("c&?n o co$(o 0* *(<&c&o

In1"%"c&?n o Ac1&<"c&?n 0*% *(<&c&o

T("%"0o 0*% *(<&c&o



*%n"i#n de $ol%"i#n de Conroversias( E1" =.nc&?n, ".1o(&/" "

%o ?()"no =.nc&on"%* co;*1*n1* 0*% OSIPTEL " (*o%<*( *n %"

<!" "0&n&1("1&<" %o con&c1o 4 %" con1(o<*(&" -.*, 0*n1(o 0*%

+$&1o 0* . co;*1*nc&", .(6"n 1"n1o, *n1(* *;(*"

o;*("0o(", 4 *n1(* >1" 4 *% .."(&o' Q.*0"n *c%.&0" 0* *1"

=.nc&?n "-.*%%" con1(o<*(&" -.* on 0* co;*1*nc&" *c%.&<"

0*% INDECOPI' L" =.nc&?n 0* (*o%<*( con1(o<*(&" co;(*n0*

"0*+ %" 0* conc&%&"( &n1*(** con1(";.*1o

*%n"i#n $%&ervisora( E1" =.nc&?n ;*(&1* "% OSIPTEL <*(&@c"(

*% c.;%&&*n1o 0* %" o$%&)"c&on* %*)"%*, con1("c1."%* o

1>cn&c" ;o( ;"(1* 0* %" *;(*" o;*("0o(" "! coo 0* %o

(*)%"*n1o " %o -.* 0*$*n c*5&(*'

PRE$UPUE$TO RECUR$O$ *INANCIERO$

E% ;(*.;.*1o 0* o&;1*% *n %o #%1&o "5o * 3" &nc(**n1"0o

;.* . ;(*.;.*1o * @n"nc&"0o ;o( *% ";o(1* 0* (*).%"c&?n -.*

co((*;on0* " .n" 1"" 0* .;*(<&&?n *-.&<"%*n1* "%

8' 0* %o &n)(*o $(.1o ="c1.("0o 4 ;*(c&$&0o 0* %o

o;*("0o(* 0* *(<&c&o ;#$%&co 0* 1*%*co.n&c"c&on* 'Lo n&<*%*0* *6*c.c&?n ;(*.;.*1"% *n %o *& "5o "n1*(&o(* *

*nc.*n1("n *n1(* 4 *1"n0o *nc&" 0*% ;(o*0&o

*1"n0o *nc&" 0*% ;(o*0&o n"c&on"% K-.* oc&%" "%(*0*0o( 0*

7 4 0*% ;(o*0&o 0*% *c1o( P(*&0*nc&" 0* Con*6o 0*

M&n&1(oPCM K";(o&"0"*n1* *% 8'

MEDIDA$ CORRECTIA$E% OSIPTEL 1&*n* %" "1(&$.c&?n 0* 0&;on*( %" ";%&c"c&?n 0* *0&0"

c".1*%"(* 4o co((*c1&<" -.* ;*(&1"n "*).("( *% c.;%&&*n1o

0* %" (*o%.c&on* 0*% OSIPTEL o co((*)&( .n" con0.c1" -.* no *

"6.1* " %" no("1&<&0"0, @n"%&0"0, o$6*1&<o o ;(&nc&;&o -.* (&)*n



%" ;(*1"c&?n 4 .o 0* %o *(<&c&o ;#$%&co 0*

1*%*co.n&c"c&on*'

MEDIDAS CORRECTIVAS AL 9 DE JULIO DE 789

E6*;%o

Nº E2PEDI

ENTE

EMPRE

$A

INCUMPLIMIENTO$

DETECTADO$

RE$OLU

CIÓN

3UE

IMPONE

$ITUACIÓN

ACTUAL

1 8889

788

GG

GFSMC

RURAL

TELECO

M S'A'C'

REGLAMENTODECONTINU

IDAD K87887

CDOSIPTEL

Inc.;%&&*n1o0*%A(1'H:

No c.;%&? con %"

o$%&)"c&?n 0* &n=o("(

OSIPTEL o$(* %o

(*;o(1* 0*

0*"$"1*c&&*n1o 0*

1"(6*1" ;(*;")o,

co((*;on0&*n1* "% *

0* 6.%&o0*%788'

8

788

GGOSIPT

EL

EO c.;%&?

MC In=o(*

NH 7

GFS7898

10 8899

788

GG

GFSMC

TELEFÓ

NICA

DEL

PER

CONDICIONESDEUSOA(1'

7:D*6*0*co$("(*%conc*;1

o(*n1"oc"()o&*n1(+*%*

(<&c&o**nc.*n1(*.;*n0

97

788

GGOSIPT

EL

EO c.;%&?

MC In=o(*

NH 7

GFS7899



S'A'A' &0o'A(19:D*<.*%<"%oo

n1oco$("0o"%o"$on"0o

;o(conc*;1o0*(*n1"oc"(

)o.o1(o-.*3")".<*c*

;o(*%;*(&o0o *n *% c."% *%

*(<&c&o * *ncon1(?

.;*n0&0o11 889

788

GG

GFSMC

AMÉRIC

A MÓVIL

PER

S'A'C'

CONDICIONESDEUSOA(1'

:L"*;(*"no3"*=*c1

."0o0*<o%.c&on*co((*;

on0&*n1*"%o.."(&o-.*

=.*(on"=*c1"0o;o(%"&n1*((.;c&?n0*%*(<&c&ooc.((&0

"*n1(*98:884%"7:3o(

"0*%90*=*$(*(o0*7884

*n1(*%"88:88 4 %" 7:

3o(" 0*% 9 0* =*$(*(o

0* 788'

9

788

GGOSIPT

EL

EO c.;%&?

MCIn=o(*

N 9

GFS7899

CALIDAD DE LO$ $ERICIO$ DE TELECOMUNICACIONE$

D* con=o(&0"0 con %o *1"$%*c&0o *n *% "(1!c.%o H 0*% R*)%"*n1o

0* C"%&0"0, %" *;(*" o;*("0o(" <&*n*n ;.$%&c"n0o %o

(*.%1"0o 0* . &n0&c"0o(* 0* c"%&0"0 &n *$"()o, * 3"

"0<*(1&0o -.* 0&c3o (*.%1"0o, *n %o *(<&c&o ?<&%*, no

(*.%1"n co;"("$%* *n1(* !' En V&(1.0 " *%%o, *% OSIPTEL &n=o("

-.* %" c&1"0" no(" * *nc.*n1(" *n ;(oc*o 0* (*<&&?n 4 -.* no

"<"%" *% *<*n1."% *;%*o 0* *1o (*.%1"0o con @n*co;"("1&<o *n1(* %" *;(*" o;*("0o("'

REGUACIONE$(

Revisi#n o +a"i#n de "ar!os de iner"one4i#n o&e



• C"()o 0* &n1*(con*&?n 1o;* ;o( ).!" 1*%*=?n&c"• T("n;o(1* Con.1"0o Loc"%• T("n;o(1* Con.1"0o 0* L"()" D&1"nc&" N"c&on"%• Acc*o " %o T*%>=ono 0* Uo P#$%&co O;*("0o ;o( T*%*=?n&c" 0*%

P*(#• T*(&n"c&?n 0* L%""0" *n %" R*0* 0* %o S*(<&c&o M?<&%*• T*(&n"c&?n 0* L%""0" *n %" R*0 0*% S*(<&c&o 0* T*%*=on!" F&6"

Loc"%• En%"c* 0* In1*(con*&?n• F"c1.("c&?n 4 R*c".0"c&?n• A0*c."c&?n 0* R*0• T*%*=on!" R.("%• Acc*o " %" P%"1"=o(" P(*;")o• C"()o 0&=*(*nc&"0o• O1(o c"()o

Revisi#n o +a"i#n de ari5as o&e

• T"(&=" @6o?<&%• T"(&=" 1o;* "4o(&1"• A6.1* 1(&*1("% 0* 1"(&=" 0* *(<&c&o 0* C"1*)o(!" I K1*%*=on!"

@6" 4 %"()" 0&1"nc&"• T"(&=" 1o;* 0*0* 1*%>=ono ;#$%&co• T"(&=" 1o;* *n +(*" (.("%*• T"(&=" o$(* con0&c&on* 0* .o• T"(&=" 1o;* 0* *(<&c&o .;%**n1"(&o

*a"or de &rod%"ividad

• F"c1o( 0* P(o0.c1&<&0"0: A;%&c"c&?n 789 789• F"c1o( 0* P(o0.c1&<&0"0: A;%&c"c&?n 7898 789• F"c1o( 0* P(o0.c1&<&0"0: A;%&c"c&?n 788 7898• F"c1o( 0* P(o0.c1&<&0"0: A;%&c"c&?n 788 788• F"c1o( 0* P(o0.c1&<&0"0: A;%&c"c&?n 7889 788•

Normas

• M"(co no("1&<o 0* .."(&o• M"(co no("1&<o 1"(&="(&o• M"(co no("1&<o ;"(" %" co;*1*nc&"• M"(co no("1&<o (*%"1&<o " %" &n1*(con*&?n• C"%&0"0 0* %o *(<&c&o 0* 1*%*co.n&c"c&on*



• So%.c&?n 0* con1(o<*(&" *n1(* *;(*"• A($&1("6* *n1(* *;(*"•

RECLAMO$

E% (*c%"o 0*$*(+ ;(**n1"(* 0&(*c1"*n1* "n1* %" E;(*"

O;*("0o(" ;(*1"0o(" 0*% *(<&c&o, -.&*n *1"(+ o$%&)"0" " "&)n"(

.n c?0&)o o n#*(o co((*%"1&<o ;"(" *% (*c%"o' L" E;(*"

O;*("0o(" no ;o0(+ con0&c&on"( %" "1*nc&?n 0*% (*c%"o "% ;")o

;(*<&o 0* %" (*1(&$.c&?n co((*;on0&*n1* "% o$6*1o 0*% (*c%"o'

P.*0*n ;(**n1"( (*c%"o 4 (*c.(o "0&n&1("1&<o %o

"$on"0o 4 .."(&o 0*% *(<&c&o' L" con0&c&?n 0* .."(&o *

"c(*0&1" con %" ;(**n1"c&?n 0*% (*c&$o o$6*1o 0* (*c%"o o 0*%#%1&o (*c&$o'

En c"o 0* ;(**n1"(* .n (*c%"o " no$(* 0* .n" ;*(on"

6.(!0&c" 0*$*(+ ;(**n1"(* *% ;o0*( co((*;on0&*n1*'

A&&o, *% "$on"0o o .."(&o ;o0(+n 0*&)n"( .n (*;(**n1"n1*

con ;o0*(* .@c&*n1* ;"(" ;(**n1"( (*c%"o o ;"(" con1&n."(

con *% ;(oc*0&&*n1o'



$UPERINTENDENCIA DE 6ANCA $EGURO$

L" S.;*(&n1*n0*nc&" 0* B"nc", S*).(o 4 AFP * *% o()"n&o

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http://es.wikipedia.org/w/index.php?title=Seguro_Privado_de_Pensiones&action=edit&redlink=1


http://es.wikipedia.org/wiki/Constituci%C3%B3n_Pol%C3%ADtica_del_Per%C3%BA_de_1993

http://es.wikipedia.org/wiki/Constituci%C3%B3n_Pol%C3%ADtica_del_Per%C3%BA_de_1993





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