Origin 8: Circle Activity

Secretariat: Shimojima

Origin 8 Master: Koike

Kawasaki Nikko Hotel [Style]

July 15, 2008

CreatedCreated

The day starts with The day starts with daily chanting.daily chanting.

In 2004, [KAW-Z-Style]

Circle activities were started at the instruction of the General Manager at that time.

Brand Improvement Committee

15 circle groups

Daily chanting at start of workday

Mandatory submission of a “Good job!” sheet

Business records as if keeping a diary

In 2006, [KAW-Z-Style]

Circle activities have become a tool for training future leaders since the 1st Secretariat Meeting (April 2006).

2004 (Introduction) 2004 (Introduction)

15 circle groups15 circle groupsAppointed leadersAppointed leaders

Activity period: Not limitedActivity period: Not limited

2006 (Education tool) 2006 (Education tool)

6 circle groups6 circle groupsRotated leadersRotated leaders

Activity period: 6 monthsActivity period: 6 months

Flow of circle activities in 2006Flow of circle activities in 2006

Orien

tation

cou

rse for lead

ersO

rientatio

n co

urse fo

r leaders

Start

Start

6 months 6 months E

ndE

nd●● 　　●　　●　　●　　●　　 ●　　●　　●　　●　　●　　 ●Su

bmissio

n o

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nthly re

port

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port

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port

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port

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port

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bmissio

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port

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port

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port

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port

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port

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　　““I d

idn’t know how

to lead the activity.”I d

idn’t know how

to lead the activity.”““ I d

on’t feel fulfilled.”

I don

’t feel fulfilled.”““ I w

anted to tell everyone abou

t my activity.”

I wanted to tell everyon

e about m

y activity.”

Changes were made when the first Origin 8 Master was produced (May 2007).

2006 (shortcomings)2006 (shortcomings)

Only one orientation courseOnly one orientation course(Lack of leader education, (Lack of leader education, no opportunity to inform no opportunity to inform

others of the activity)others of the activity)

2007 (changes)2007 (changes)

Three training sessionsThree training sessionsPresentation meetingsPresentation meetings

In 2007, [KAW-Z-Style]

Leader training sessions

Lecturer:

Contents:

Training materials:

Origin 8 Master & secretariat

The ideal leaderHow to lead circle activitiesHow to make a presentation

Manuals for Origin 8 circle activities

Contents from Master/secretariat training sessions etc.

Flow of circle activities in 2007Flow of circle activities in 2007

Lead

er trainin

g sessio

n (1)

Lead

er trainin

g sessio

n (1)

Start

Start

6 months 6 months E

ndE

nd●● 　　●　　　●　　●　　●　 ●　　●　　　●　　●　　●　 ●Su

bmissio

n o

f mo

nthly re

port

Su

bmissio

n o

f mo

nthly re

port

Su

bmissio

n o

f mo

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port

Su

bmissio

n o

f mo

nthly re

port

Su

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port

Su

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port

Su

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nthly re

port

Su

bmissio

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f mo

nthly re

port

Su

bmissio

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f mo

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port

Su

bmissio

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port

Lead

er trainin

g sessio

n (2)

Lead

er trainin

g sessio

n (2)

Lead

er trainin

g sessio

n (3)

Lead

er trainin

g sessio

n (3)

Presen

tation

at bo

ard m

eeting

Presen

tation

at bo

ard m

eeting

Sen

se of fu

lfillmen

t, enjo

ymen

tS

ense o

f fulfillm

ent, en

joym

ent

and

self-imp

rovem

ent

and

self-imp

rovem

ent

Change in attitude among leaders and department heads[KAW-Z-Style]

Ex.Ex. Checklist for leftovers (daily)

*2. Leftover amount is measured by eye (from 0.1).*3. The manager (in black suit) must check the leftover amount.Date: ___ __, 2008Time: BreakfastPerson in charge of buffet table:

No. Menu (including juices for breakfast) Leftover amount Flow of documents1 Soup (corn/vegetable)

2 Miso soup Person in charge of the time

3 Broiled fish (salmon/mackerel/Spanish mackerel) (1) Manager's seal

4 Steamed vegetables (potato/broccoli/sugar snap)5 Hash browns6 Rice porridge7 Bacon/ham

8 Pasta of the day Chief

9 Sausage (2) Manager's seal

10 Fried egg/Spanish omelet11 Scrambled egg12 Grated yam13 Cold tofu

14 Pickles Natura

15 (3) Chef's seal

16 Fried burdock root17 Vermicelli salad18 Boiled vegetables19 Burdock root salad

20 Croissant Monthly result

21 Sliced bread Chief

22 Danish (4) Manager

23 French bread24 Pancake/waffle Monthly cost calculation

25 Milk Natura

　 (5) Chef

　Reporting results 　 Reporting/keeping results

Email thespreadsheet to GM

All employees try to reduce leftovers by precisely controllingorder placements to minimize the initial cost to cope withrising food prices.

*1. Untouched meal on a chafing dish or tray is assumedto be a leftover amount of 1.0.

Restaurant “F & B cost control”Restaurant “F & B cost control”

Preparing manualsPreparing manualsEnsuring reporting/communication/seeking adviceEnsuring reporting/communication/seeking advice

Improving food hygieneImproving food hygieneetc.etc.

These “actions” are the fruits of circle activities.These “actions” are the fruits of circle activities.

Increased awareness Increased awareness among leaders and among leaders and department headsdepartment heads

Results-oriented attitude Results-oriented attitude is strengthened.is strengthened.

Improved activitiesImproved activities

I realized all the leaders had similar problems. I was inspired by their positive efforts.

We cooks seldom make suggestions to our seniors. I was glad my style was accepted through circle activities.

I felt like I had gone back to my school days.

I felt so nervous about speaking in front of the board members, but they listened intently and my presentation finished in no time.

I wasn’t used to doing clerical work and was so worried, but I made it thanks to the secretariat. I told the next leader about it to ease his anxiety.

The games we played in the training course were real fun. The solutions to various problems were practical and can be used in real work.

Leaders’ views [KAW-Z-Style]

発展系　　

Project team in 2008 [KAW-Z-Style]

Practical application

GM

Sales Pro.Sales Pro.PlanningPlanning

General General AffairsAffairs

Accom-Accom-modationmodation

Food & Food & BeverageBeverage WeddingWedding CookingCooking

SupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporterSupporterSupporter SupporterSupporter SupporterSupporterSupporterSupporter

1. Organizing a project team

2. “Supporters” are called as necessary

4. Developing potential

3. Seeking specific results

　

　Kawasaki Nikko Hotel

Cinderella Wedding 　

Public Wedding Simulation Script

13:00-/16:00-, August 18 (Sat.), 2007

at Cinderella Steps, Kawasaki LeFRONT

Project Team-1 [KAW-Z-Style]

Cinderella Project

(Jun.–Aug. 2007)

Mission: “Wedding”

- Conclude lease negotiations on external facilities

- Plan and direct the show

- Arrange performers (including gospel singers)

- Protect the performers from passers-by

The team’s united efforts made The team’s united efforts made the project a GREAT SUCCESS!the project a GREAT SUCCESS!

ShimojimaShimojimaGMGM KoikeKoike

　

　

Mission: “Restaurant”

- Attract more people on weekdays

- Create special menu for 1st anniversary

- Carry out surveys of customers

- Draw up a list of regular customers

- Send direct mail

Natura Project

(Sep. 2007–Jan. 2008)

Project Team-2 [KAW-Z-Style]

Seeking specific results

Dec. 2006: 12 million yen (2,700 diners)

Dec. 2007: 13 million yen (2,900 diners)

Annual increase of 8.3% (7.4%)

Jan. 2007: 11.3 million yen (2,700 diners)

Jan. 2008: 12 million yen (2,900 diners)

Annual increase of 10.6% (7.4%)

[Bar][Bar]

[Restaurant][Restaurant]

[Special events][Special events]

Potential development

　

Mission:

“Tenant renovation”

- Collect the views of interested parties

- Identify the issues to be solved

- Seek the desirable state

- Decide the priority by difficulty level

- Appoint a consultant

Project Team-3 [KAW-Z-Style]

(Apr. 2008–)

Tenant Renovation Project

Future action plans of Kawasaki Nikko HotelFuture action plans of Kawasaki Nikko Hotel

Brand Improvement CommitteeChairman / GM

Sales Pro.Sales Pro.PlanningPlanning

General General AffairsAffairs

Accom-Accom-modationmodation

Food & Food & BeverageBeverage

Banquet Banquet ReservationReservation CookingCooking

SecretariatSecretariat MasterMaster

We will promote the Origin 8 Campaign throughout We will promote the Origin 8 Campaign throughout the company and use it as an effective training tool!the company and use it as an effective training tool!

Thank you for your attention.Thank you for your attention.