Orientation guideFor offshore students 2011

Contents

Welcome to Macquarie University 1Checklist – Before classes commence 1Frequently Asked Questions (FAQs) 2 Who do I speak to about my course/subjects? 2 Who do I speak to if I have a question about fees? 2 Where do I get my campus or student ID card? 2 What is myMQ? 2 What is eStudent? 2 What is Blackboard? 2 Who do I ask about problems with myMQ, eStudent, or Blackboard? 2 How can I appeal against my grades if I think I didn’t get the grades I deserve? 3 What can I do if I get sick or have an emergency that affects my studies? 3myMQ and student email 4 How can I make use of myMQ 5eStudent – Login instructions 5 Checking your personal details in eStudent 6 Changing your password in eStudent 7Online Learning 8Grievances and appeals 9 Comments, complaints and grievance resolution 9 Discrimination and harassment 9Grade appeal 9

Photo credits: All photos by Paul Wright.

Disclaimer: Information given in this publication is correct at the time of printing (November 2010) but is subject to change without notice. The University has the right to alter the content or impose terms and conditions in relation to a program at any time.

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Welcome to studying offshore at Macquarie University. This guide has been prepared to assist you with the key Macquarie University systems.

Contents Welcome to Macquarie University

Macquarie University

This guide introduces Macquarie’s eStudent, online learning and student email systems and provides some information on frequently asked questions about studying offshore at Macquarie.

Please do not hesitate to contact MQ Transnational at transnational@mq.edu.au should you have any queries about your studies at Macquarie.

Best of luck!

Macquarie University was established in 1964. It was the third university to be founded in Sydney, Australia. Lachlan Macquarie was Governor of the Colony of New South Wales from 1810-1821. The University is named after Governor Macquarie.

In 2010 Macquarie University is one of Australia’s leading universities. The University is placed in the top 40 in the Asia-pacific region by the Shanghai Jiao Tong University Academic Rankings of World Universities, 2010.

Checklist Before classes commence

Here are a few really important things that you need to get done before classes commence:

Update your contact details on eStudentGo to: https://student1.mq.edu.au. To update your details on eStudent you will need your student number to login. Your initial password is your date of birth (ddmmyyyy). Then click on the link ‘My Details’ on the left.

Pay your feesIf you have not paid your fees by the due date you may attract a late fine fee. Please talk to your local course coordinator for fee payment option.

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Who do I speak to about my course/subjects?

For the remainder of your time in your program at Macquarie University, if you have specific questions about which subjects you should study, please discuss these with your local course coordinator.

Who do I speak to if I have a question about fees?

General fee enquiries should be made to the local course coordinator or by contacting MQ Transnational via email at:

transnational@mq.edu.au

Where do I get my campus or student ID card?

Your campus or student ID card should be ready for collection from your local course coordinator approximately 3 weeks after you commence your study, if you submitted a passport size colour photo when you accepted Macquarie University’s offer.

What is myMQ?

myMQ is the main source of information for all current Macquarie University students, and includes your student email account (Gmail) and links to eStudent and Blackboard. Approximately 48 hours after you enrol you can retrieve your password and login by selecting First Time Log In in myMQ. The first time you login you will be requested to change your password. On the Macquarie University homepage in the top right-hand corner is the link to Student Portal (myMQ) or go to:

my.mq.edu.au

If you have any login queries please contact Student IT Help at:

www.sith.mq.edu.au

What is eStudent?

eStudent is the Macquarie University computer system that allows you to enrol in units (subjects), register for lectures and tutorials, update your contact details, and check your finances and your exam results at the end of every semester. You can access eStudent directly from the Macquarie University homepage or go to:

student1.mq.edu.au/login

What is Blackboard?

Blackboard is the software that controls the online component of each unit. It will only list the units you are currently enrolled in and for each unit there will be a unit outline, a discussion board to post messages to your classmates, an email system to directly email your teacher, and any readings that the teacher has posted online for you to read. Blackboard can be accessed directly from Macquarie University homepage (by clicking on “online units”), or from myMQ, or go to:

learn.mq.edu.au

Who do I ask about problems with myMQ, eStudent or Blackboard?

Student IT Help

www.sith.mq.edu.au

1 800 063 191 (outside Sydney)

via the Just Ask form at www.library.mq.edu.au/forms/justask

Frequently Asked Questions (FAQs)

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Frequently Asked Questions (FAQs)

How can I appeal against my grades if I think I didn’t get the grades I deserve?

Please refer to the Office of the Dean of Students webpage for information on how to lodge a grade appeal.

www.deanofstudents.mq.edu.au/grades

What can I do if I get sick or have an emergency that affects my studies?

If you need extra time to do an assignment it is best to contact the lecturer directly (as early as possible) and ask for an extension, giving reasons why you need extra time and providing any documentation to support your case. If you have a serious illness or emergency that affects an exam or your studies, you can apply for special consideration, which may mean that you can sit the exam at a later date. To apply for special consideration you should first contact your local course coordinator.

We recommend that you email your lecturer and/or tutor about the problem to inform them as early as possible. Their contact details can be found in the unit outlines of each unit. Please note that you must attach documentary evidence to support your claims (eg. medical certificates).

In extremely serious cases you may need to apply to withdraw from your studies and defer for a semester. In this case you should always contact your local course coordinator and MQ Transnational at:

transnational@mq.edu.au

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myMQ and student email

myMQ, the Student Portal, provides a gateway to information for current students. myMQ has been designed to bring all student resources to one location.

The Portal contains links to:

• Student Email and Calendar • Online Learning @ MQ• Library catalogue and reserve systems• eStudent• Unit home pages• Many other student and university

resources.

Click on the Student Portal link on the Macquarie homepage:

www.mq.edu.au

Click on First Time Log In Process and it will guide you.

Click on the Student Communications tab to access your student email account.

You can also access eStudent from myMQ.

Please check your student email once a week. The University sends important information about your enrolment to your student email account.

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3 Start to use it daily.

3 Make it your home page or add it to your web favourites.

3 Keep up-to-date with the latest news and events at the University and worldwide.

3 Regularly access your email. It is a channel that the University will use for official communication with you.

3 You can forward your myMQ student email (Gmail) to another account, but keep that forwarding information current. It is your responsibility to keep your contact email up to date.

3 Link to the various resources for your units.

3 Assign a strong password.

eStudent

Login instructions Enter the following website address into your Internet browser:

https://student1.mq.edu.au

Enter your Student ID number

If you have not logged into eStudent before, your password is your Date of Birth in the form: DDMMYYYY

If you have forgotten your password, please contact the Student IT Helpdesk on:

+61 2 9850 4357 and follow the prompts.

If it is your first time logging into eStudent or if your password has just been reset, the system will prompt you to change your password.

TIP: Passwords are case sensitive.

How can I make use of myMQ?

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Checking your personal details in eStudentTo check your personal details, click on the My Details tab

To check or update your address details, click on the menu item Contact Details

This is where you can:

• Update your address details• Change your preferred mailing addressPlease note: You cannot delete an address.

Students must have:

• A local contact address. As a Macquarie University offshore student, this is the local institution’s address, for administrative reasons. Please do not change this detail.

• A Permanent Address. This is your permanent home address.

To check or update your Phone Details, scroll down to My Phone Numbers

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Changing your password in eStudentTo change your password, click on Change Password from the top right hand corner of the screen.

You need to enter your old password, new password and confirm your new password.

To check or update your Other Contact Details, scroll down to My Other Contacts

Here you may enter or update your Next of Kin information.

Please note: The University may contact this person in case of an emergency.

To check or update your Email Details, scroll down to My Email Addresses

All Macquarie University students are assigned an official university email address. This is used for all official correspondence from the University.

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Online learning

All Macquarie University subjects have an online component, which can be accessed via Blackboard. Blackboard is the name of the software that Macquarie University uses to give students access to online learning. The phrases “Blackboard” and “Online Learning” mean the same thing. You can access Blackboard via the Online Learning link of the MQ homepage or via myMQ (the Student Portal).

Click on Online Units on the Macquarie University homepage:

www.mq.edu.au

Your username is your student number. Your password is the same as your myMQ Student Portal password. This will be the original MQID password that was sent to you at enrolment unless you have already changed your password in myMQ.

All of the subjects that you are enrolled in for this semester should show up here. Click on the name of a unit and it will take you to unit details.

Here you can look at the unit guide, the reading list, and descriptions of your assignments, as well as participate in online discussions, email your teacher or listen to iLectures.

If you cannot log in, after ensuring you have entered your username and password correctly, you should contact IT Help:

www.library.mq.edu.au/help

1 800 063 191 (outside Sydney)

via the Just Ask form at

www.library.mq.edu.au/forms/justask

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Grievances and appealsComments, complaints and grievance resolutionMQ Transnational will work with you to resolve complaints and grievances as soon as possible.

However, where a complaint or grievance cannot be resolved with the assistance of MQ Transnational, the matter will be referred to the Manager, Quality Assurance at Macquarie International.

Discrimination and harassmentMacquarie University does not tolerate discrimination against or harassment of students, by any other students, or by any employee, whether academic or general staff.

The University has put in place clearly defined grievance procedures to deal with discrimination and harassment. These will enable you to have your complaints dealt with sympathetically, effectively and within reasonable time.

Further information about discrimination and harassment matter can be found at

www.eeo.mq.edu.au

Grade appealFor information about grade appeals visit:

www.deanofstudents.mq.edu.au/grades.htm

For further information regarding the grade appeals please contact your local course coordinator and MQ Transnational at:

transnational@mq.edu.au

Information about how to appeal against exclusion and the forms can be found at:

www.reg.mq.edu.au/academic-index.html

Macquarie University, Balaclava Rd, North Ryde, Sydney, AustraliaTel: +61 2 9850 6320, Fax: +61 2 9850 7733, Email: transnational@mq.edu.au

www.international.mq.edu.au

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