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Organizational Knowledge Management and Learning
Overview and Opportunities
Agenda
• Evolution of Organizational KM&L (Knowledge Management and Learning)
• Role of Organizational KM&L• Current State of KM&L
– Trends, Drivers, Enablers, Issues and Challenges• KM&L Strategies• KM&L Service Opportunities
Evolution of Organizational KM&L• 1880 - Agricultural to Industrial
– Training through apprenticeship, senior workers– Scientific Management
• 1910 - Mass Production Era– Increasingly formal production efficiency training
• 1940 - Rise of Bureaucracy – Training and Education for Formal Management– Organization is a social structure
• 1960 – Social Revolution– Learning is Individual
• 1980 – Information age– Lifelong Learning
• 1990 – Internet changes behaviour– Innovation
• 2000 – Social Media…– Natural Learning
Mechanical Complex
Evolution of KM&LFrom Training to Learning
•From Training to LearningA learning organization is not about 'more training'. While training does help develop certain types of skill, a learning organisation involves the development of higher levels of knowledge and skill. We have developed a 4-level model:Level 1.- Learning facts, knowledge, processes and procedures. Applies to known situations where changes are minor.Level 2.- Learning new job skills that are transferable to other situations. Applies to new situations where existing responses need to be changed. Bringing in outside expertise is a useful tool here.Level 3 - Learning to adapt. Applies to more dynamic situations where the solutions need developing. Experimentation, and deriving lessons from success and failure is the mode of learning here.Level 4 - Learning to learn. Is about innovation and creativity; designing the future rather than merely adapting to it. This is where assumptions are challenged and knowledge is reframed.Furthermore this model (or adaptation of it) can be applied at three levels - to the learning of individuals, of teams and of organisations. Organizations that achieve learning to Level 4 will "reinvent not just their organization but their industry" (Hamel and Prahaled in Competing for the Future)
Role of Organizational KM&L
Current State of KM<rends, Drivers, Enablers, Issues and
Challenges
Learning and Knowledge Management
Critical Thinking - Jarche
PKM in a NutshellHarold Jarache
PKM•PKM in a nutshellPosted on March 22nd, 2010by Harold Jarche Personal Knowledge Management:
•A way to deal with ever-increasing digital information.•Requires an open attitude to learning and finding new things (I Seek).•Develops processes of filing, classifying and annotating for later retrieval.•Uses open systems that enable sharing.•Aids in observing, thinking and using information & knowledge (I Sense).•Helps to share ideas with others (We Share).•“You know you’re in a community of practice when your practice changes” (We Use).•PKM prepares the mind to be open to new ideas (enhanced serendipity).PKM is related to Personal Learning Environments and Personal Learning Networks. They are different ways of addressing similar issues:
Formal Vs Informal Learning
Formal vs Informal
Jay Cross View
Formal Learning
TrainingFormal educationPublications
The Spending/Outcomes Paradox
Spending Learning
Informal Learning
Day-to-day, on-jobCo-workersMentors & coaches
Jay Cross View
The True cost of Learning?
Jay Cross View
US Dept of Lab, Know Jump
KM&L Strategies
One week workshop
Selling at $5M/yr
E-learning
Sales Training Before
Sales Training After
Case study
Selling at $5M/yr
Coaching
6 months
Social Learning Strategy Model
21
Formal Training (Blended)
Informal Learning(Promote)
ContinuousLearning(Tools)
Learning Needs• New• Refresher • Refine• Just-in-time
Skill Requirements• Networking• Search & Find• Critical Thinking• Analytical Skills• Creative Thinking
Project Launch
Your learning journey……
KM&L Service Opportunities• Development of specific KM&L Plans:
– KM&L Audit and Analytics:• What are driving team acquisition of information and learning?• How are workers acquiring information? (tools, sources, etc)• How do they process information into knowledge?• Commonality/diversity of individual research and learning• Quality and consistency of tools, sources, etc• Recommendations on ways to improve efficiency of group
information acquisition, knowledge management and learning
– Stand alone plans for current operations– Part of broader change initiative, project, etc
How Smart Workers use Social media to learn
Learning - ServicesFormal (Blended )
TrainingInformal Learning Continuous
Learning Blended Learning Strategy Development
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