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Organizational Cultural Takes Center Stage
Amid National Crisis
Carol McKinley, President and CEO,Simpson Senior Services
Nikki Rineer, Consultant, Greenstone Mosaic
William Snyder, Consultant,Greenstone Mosaic
Today’s Objectives:⊷ Evaluate values research to
understand the cultural implications COVID-19 has had on organizations.
⊷ Reflect on the power of culture during the upheaval of long term crisis.
⊷ Discuss and evaluate lessons learned and the opportunities for innovation in the midst of great change.
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A few questions throughout the presentation…
At the bottom of your zoom screen you will find a “reaction button” to the far right
Yes = the thumbs up emoji
No = the hand emoji
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“Would you say your personal values have shifted from pre-Covid to current?
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= YES! = NO!
Cultural Implications of COVID-19Study Conducted by Barrett Values Centre
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“Personal values are fairly consistent over time, but when life conditions change, it can cause people to shift their values and re-evaluate the order of their priorities.”
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Source: Barrett Values Centre –2020 Cultural Implications of COVID-19
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Impact of COVID-19
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What’s needed to Recover and Thrive
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What’s needed to Recover and Thrive
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What’s needed to Recover and Thrive
COVID-19 SurveySimpson Senior Services
July/August 2020
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Survey Questions:⊷ What would you say is currently
your biggest barrier or challenge at work when it comes to COVID-19?
⊷ What one thing might make your work easier over the next 3 months?
⊷ What would you say is your number one concern about your work over the next 3 months?
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- Communication challenges
- Managing masks/PPE
- Concerns of keeping residents engaged
- Fear of losing hours or losing job
- Managing COVID responsbilities on top of regular job
What we discovered…
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Next steps to include:- Leadership discussions and evaluation
- Understanding and separating issues heightened by COVID but not due to COVID
- Action plans specific to resident eng., Staff mental health, communication and leadership development
- Balance of implementation of plans and available resources. Both financial and staff capacity
“Have you at anytime in the past 7 months felt as though your efforts were failing at work or at home?
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= YES! = NO!
“Have you considered if you have what it takes to get through this and questioned if you have enough left to give?
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= YES! = NO!
Front Line Lessons Learned:⊷ Overcommunication is essential
⊷ Resilency is wavering
⊷ Accountability, though challenging, is still important
⊷ Appreciation has increased in significance
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Leadership Lessons Learned:⊷ Leaders who feel they are failing
are also questioning if they are the only one doing so
⊷ Peer to peer connections have dwindled during a time when they are critical to success
⊷ Leadership development is at a critical juncture
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CEO Lessons Learned:⊷ Creating trust and confidence in
record speed
⊷ Identifying and utilizing the strengths of the team
⊷ Staying strategic
⊷ Maintaining and prioritizing personal physical and mental health
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A Daughter’s Lessons Learned:⊷ Empathy for all families
⊷ Navigating a range of emotions
⊷ Coping with physical decline
⊷ Trust and confidence in unknown staff
⊷ Using personal experience to reflect on our process and if changes should be considered
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Resiliency Strategies⊷ Yelp – Business DataNPR – How I Built This podcast - 9/30/2020
⊷ How AirbnbPivoted – Simon Sinekhttps://www.youtube.com/watch?v=QDdGZcBujow
⊷ Praxis Labs Articlehttps://journal.praxislabs.org/strategies-for-winter-redemptive-leadership-in-survival-times-f15a7791035a
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Questions
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Contact Information
Carol [email protected]
610-216-6606
Nikki [email protected]
717-940-3615
William [email protected]
717-880-0350