ORACLE USER PRODUCTIVITY KIT V11.0 – FAQ's

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ORACLE USER PRODUCTIVITY KIT V11.0 FAQ's

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    ORACLE USER PRODUCTIVITY KIT V11.0 FREQUENTLY ASKED QUESTIONS Documentation ............................................................................................................................................... 2UPK Player Published Output ........................................................................................................................ 3Learning Management Systems ...................................................................................................................... 9UPK Developer ............................................................................................................................................ 10Languages ..................................................................................................................................................... 13Usage Tracking NOW part of Knowledge Center ..................................................................................... 15Upgrading to 11.0 ......................................................................................................................................... 17Troubleshooting ............................................................................................................................................ 19UPK Training ............................................................................................................................................... 19Accessibility ................................................................................................................................................. 19

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    Documentation

    Q: What documentation is provided with the User Productivity Kit?

    A: Documentation consists of the following manuals and help systems. The PDF manuals are delivered and stored in the documentation\language code\reference folder where the Developer is installed. Help systems and some PDF manuals are available when you launch each product component such as the Developer, Player, Knowledge Center, and so on. Documentation can also be accessed from the documentation shortcut on the Windows Start program menu.

    Content on functionality available in the Professional edition is also included in this documentation and identified as such by the phrase "available only in the Professional edition".

    Installation and Administration: This PDF manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring the Knowledge Center, including the Content Root (or content repository), and the User Import Utility.

    Content Development: This help system and PDF manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system.

    Content Deployment: This PDF manual provides information on how to deploy content created in, and published from the Developer.

    Content Player: This help system provides instructions on how to view content using the Player.

    Reports Management: This help system and PDF manual provides instructions on how to run and manage usage tracking and other reports.

    User and Content Management: This help system and PDF manual provides instructions on how to create user accounts, user groups, and knowledge paths, import content, and server management.

    In-Application Support: This help system and PDF manual provides information on how to implement content-sensitive, in-application support for enterprise applications using Player content.

    Upgrade: This PDF manual provides information on how to upgrade from a previous version to the current version.

    Knowledge Center: This help system provides instructions on how to use the Knowledge Center options such as Knowledge Paths, Notes and Mentoring, and so on.

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    UPK Player Published Output

    Q: Can we put the UPK Player files on UNIX server?

    A: Yes, however there are some considerations with a UNIX-based OS:

    UNIX-based operating systems are case sensitive. The UPK Player uses mixed case in its file structure. This does not cause a problem on a UNIX-based OS because all calls to our files are in the correct case. For example, a file named "Test" will always be called as "Test" - it will never be called as "test". However, there is a module in Apache called "mod_rewrite" that can automatically lowercase (or uppercase depending on the configuration) all URLs. Unfortunately, if your server is using this module, then the calls to UPK files will now be called in lower-case. But since the file is mixed-case, it will generate an error (web error number 404.) Please note this is a very popular module in Apache.

    Information on mod_rewrite can be found at: http://httpd.apache.org/docs/mod/mod_rewrite.html

    Also, remember that the UPK Development Tool requires a Windows-based operating system. See the Technical Specifications document for details.

    Q: Can the UPK Player be accessed behind a firewall?

    A: Yes. The UPK Player is DHTML and can be accessed behind most firewalls.

    Q: Are there any plug-ins required on the end users machines to view the UPK Player?

    A: No. The UPK Player does not require a plug-in.

    Q: Can I launch the UPK Player from the Help link within an Agile application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Agile applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a JD Edwards EnterpriseOne application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for JD Edwards EntepriseOne applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a JD Edwards World (web) application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for JD Edwards World (web) applications. See the In-Application Support Guide.pdf in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a Microsoft Dynamics CRM application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Microsoft Dynamics CRM applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

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    Q: Can I launch the UPK Player from the Help link within an Oracle E-Business Suite application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for most EBS applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    For UPK context sensitivity and EBS, you must install the CUSTOM.pll file as directed in the Oracle E-Business Suite Help Menu Integration.pdf manual before developing content (this is no longer needed as of version 12.2). This will ensure that a context id will be captured where it exists and is able to be identified.

    As UPK rolls out across the Oracle E-Business Suite, we are continuing to enhance context sensitivity with EBS and related applications. You may experience some Oracle E-Business Suite applications where a context id is not captured (context ids are used for in-application context- sensitive help launches). If this occurs please report this issue to Oracle support. We will work to resolve the issue in future UPK releases.

    Q: Can I launch the UPK Player from the Help link within a PeopleSoft Enterprise application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for PeopleSoft Enterprise applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a SAP application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for SAP applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a Siebel application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Siebel applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a Enterprise Performance Management (Hyperion) application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Enterprise Performance Management (Hyperion) applications. See the In-Application Support Guide.pdf document in the \Documentation\EN\Reference folder for implementation instructions.

    Q: Can I launch the UPK Player from the Help link within a Primavera application?

    A: Yes, we call this Help Menu Integration. The Help Menu Integration is context sensitive for Primavera applications. See the In-Application Support Guide.pdf document in the \Documentati