Optimising allocation of knowledge workers to learning measures for competence development

7/28/2019 Optimising allocation of knowledge workers to learning measures for competence development

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Collaborative Project FP7- ICT- 2009 - 257886

Optimising allocation of knowledge

workers to learning measures for

competence development

Gabriela Waldhart

Stefan Thalmann

Ronald Maier


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Agenda

MKWI 2012, Braunschweig28/2/2012-2/3/2012

ARISTOTELE project research question

conclusion & outlook HR development

work practice

study design

and output

model
http://www.google.it/imgres?imgurl=http://www.ndphs.org/internalfiles/Image/European%20Commission/European%20Flag(1).gif&imgrefurl=http://www.ndphs.org/?partners&usg=__HDw-tM-s9o025WTAJKap0MX4HOU=&h=800&w=1200&sz=16&hl=it&start=2&um=1&itbs=1&tbnid=LtZRX-i1M6almM:&tbnh=100&tbnw=150&prev=/images?q=European+Commission&um=1&hl=it&gbv=2&tbs=isch:1http://cordis.europa.eu/fp7/dc/index.cfm?fuseaction=UserSite.FP7DetailsCallPage&call_id=232&act_code=ICT&ID_ACTIVITY=3


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ARISTOTELE Project

work processesexpertise communityserviceskey performance indicators creativityof knowledge workers agility

of organizationsteam creation contentknowledgemanagementcollaboration patterns solid knowledge

personalization competencies human resourcemanagementinnovationsemanticscollaborative

learning ontologiescollective intelligence knowledge work didactic

models time to proficiency social collaborationadaptive systems personal working and learningenvironment



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Study Design

11 semi-structured interviews in two organisations

Open-ended questions covering the domains ofbusiness process management and HRM (competencemanagement, knowledge management, and innovationmanagement)

Interview partners represented key roles in theorganization (e.g. IT-department manager, projectmanager, HR manager)

Analysis with respect to an evaluation schemacomprising details on setting, actors, task goals, plans,evaluation, actions, and events



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Study Results

Eight knowledge work practices in the areas ofknowledge management, innovation

management and competence management

Basis for requirements elicitation process formodels, methodologies and tools

5



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Work pracitce: HR Development



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Research Question

Which learning measures should be

performed by which worker to develop a

required competence?

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Model

8

Task in aproject

Competence

Worker

Learning

measure

has and/or wants to improverequires

performs

develops

gets assigned


,

,,

,

,

combination of knowledge,

skills and attitudes.

one or a sum of e-learning

courses, workplace learning,formal or informal trainings

inside or outside the

organisation.

used to learning and

improving their competences

to solve their everyday

complex, ill-structured

problems.

one or a sum of e-learning

courses, workplace learning,formal or informal trainings

inside or outside the

organisation.


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Model

9

Task in aproject

Competence

Worker

Learning

measure

has and/or wants to improverequires

performes

developes

gets assigned


,

,,

,

,


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Model

10


,

,,

,

,

= =

=

= =

=

,

= =

=

, ( =

=

(,, + ,) ,)


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= =

=

, ( =

=

,,(,, + ,) , )

Model

11


= =

=

, ( =

=

,,(,, + ,) ,)

Target function

1 = , =

, ,

(2) , , = , ,,

Constraints


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Conclusion and Challanges

Competence determination Assessing competences

Keeping competences up to date

Organisational competence development strategy

Cost and Benefit Measurment of tangible and intangible benefits

Development of costs and benefit (linearity, non-linearity)

Assessment and weighting of personal benefits for workers

Workers allocation in project

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Outlook

Evaluation of the model in a case study

Study knowledge work practices in humanresource development

Study decission processes in human recourcedevelopment

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Coordinator: Centro di Ricerca in Matematica Pura ed Applicata - CRMPA Italy

aristotele info@crmpa unisa it

Thank you

Any questions?

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Optimising allocation of knowledge workers to learning measures for competence development