OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1

OPPD Listens

Future Generation and Supply Resource Options

Timothy J. Burke, Vice President, Customer Service and Public Affairs,

OPPD

1

The Stakeholder Process

The Schedule

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The Process

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OPPD’s mission is to provide affordable, reliable and environmentally sensitive energy service to our customers.

Privileged and Confidential

Phase 1 – Information Gathering

•14 Open Houses/Community Outreach across service territory

•On-line and in-person comment form

•Engaged customers through social media and website through OPPDListens.com

•Education about the power industry


Phase 1 – What We Heard

Top 5 Comment Trends

Positive feedback for the OPPD stakeholder process

Support for general renewables

Advocates for solar energy

Interest in incentive programs

Proponents of energy-efficiency and conservation programs


Phase 2 – Market Research

•Qualitative and Quantitative Research conducted by industry leader – Market Strategies International

•8 residential and 1 commercial industrial focus groups (Qualitative) Sought impressions of 15 portfolio options

•On-line Survey (Quantitative)• A statistically representative random sample of OPPD

customers

Survey Methodology Online survey

Data collection 3/31 - 4/6

Over 400 surveys collected across OPPD territory

Questions focused on trade-offs of economic, environment, cost and risk attributes

Focus Groups Methodology In-person focus groups

• 8 residential focus groups

• 1 commercial/industrial focus group

Conducted focus groups 4/1 – 4/3

Discussion focused on trade-offs of resources attributes; Resource Options were presented for evaluation

Phase 2: Market Research Approach

© Market Strategies International 2014

All rights and information reserved

Each respondent is shown 16 pairs of scenarios, each systematically rotated (A-B, B-C, C-A, etc.). In 16 pairs, each respondent sees each scenario twice.

By having customers make trade-offs, a value is assigned for each scenario for each respondent that indicates both the relative rank order and the strength of their preference.

Phase 2: Survey Trade-Off Analysis

© Market Strategies International 2014



Phase 2 – What We Heard

Five resource options surfaced by the customers. All five options capture the community’s preferences for:

Affordability

Renewable features

Reduction in conventional emissions and greenhouse gases

Customer energy-efficiency programs


Phase 3 – Moderated Public Forum

Forum was streamed live to locations throughout the district

The goals of the panel were:

Report back what was heard in Phase 1 & 2

Present the customer preferred options

Give the public the opportunity to clarify questions and provide feedback

• Stakeholders trust OPPD to make the right decisions

• They want electricity to be affordable, but willing to pay slightly more for:

– Additional Demand-Side Management Programs

– Additional reductions in environmental emissions

– Low tipping point on bill increases

• They were not in favor of short-term retrofitting or refueling of a facility if it is uneconomic in a short timeframe after work is completed.

• Stakeholder process showed that customer expectation is aligned with OPPD’s mission statement

Stakeholder Summary

Phase 2: Provided Reaction to Resource Option Attributes


Phase 2: Survey Trade-Off Analysis (cont’d)

= Current plan © Market Strategies International 2014












Thoroughly evaluated feasible options

Listened to and considered stakeholder input

Aligned option with mission Provide affordable, reliable and environmentally sensitive energy services to our customers

Provided Board with a fair, equitable and informed recommendation

Documents

OPPD Listens Future Generation and Supply Resource Options Timothy J. Burke, Vice President, Customer Service and Public Affairs, OPPD 1